A.W. Lymn is a family-run funeral director firm serving bereaved families from Burton Joyce, Carlton, Gedling, Netherfield and other communities in the Gedling area.
Latest Verified Reviews
Anne Gent3rd Apr 2018
Mark and his Team at the Carlton Office, provided a caring and professional service to our family, following my late father's death at home. We were empathically supported through a series of decisions, which lead to a memorable Funeral Service and we are very grateful for the excellent service we received from Mark in particular.
Mr Roger Bacon3rd Apr 2018
Lots of things to do - usually one or two at a time. Problem with payment information - had to ask twice. Lost the early payment amount (not my fault)
Also really expensive final bill!!!! Amount kept going up and up.
Not what you need at this difficult time.
Jeffrey James Wilson3rd Apr 2018
Thoroughly professional from start to finish - well done guys....
G. Harrod and Sons was purchased by the A. W. Lymn The Family Funeral Service in October 1994 and moved from their original building on Church Street to a purpose designed larger office, also on Church Street on 2nd January 2018.
Harrod House features two ample visiting rooms, a family room, a large reception area and cold room facilities. The office has a large private car park with a disabled parking space.
Mark Ridout is the senior funeral director for the area and is assisted by funeral director Paul Richardson and funeral arranger Emma Hemstock.
Opening times are Monday to Friday, from 9:00 am to 5:00 pm. Saturday 9:00 am to 12:30 pm. The funeral home can open after hours if you call our telephone number and make an appointment – the phone lines are available 24 hours a day, every day.
This office covers all of Carlton and its surrounding area, including Bakersfield, Bulcote, Burton Joyce, Caythorpe, Colwick, Gedling, Lowdham, Mapperley, Netherfield, Sneinton, St Ann’s and beyond.
The Lymn Rose family has managed the business since its establishment in 1907. Nigel, Matthew and Jackie Lymn Rose are directors of the company.
Mark and his Team at the Carlton Office, provided a caring and professional service to our family, following my late father's death at home. We were empathically supported through a series of decisions, which lead to a memorable Funeral Service and we are very grateful for the excellent service we received from Mark in particular.
Chloe Lymn Rose replied
Thank you for this kind review, we are pleased that the empathetic support and guidance offered by Mark help you create a memorable service for your late father.
3Mr Roger Bacon3rd Apr 2018
Lots of things to do - usually one or two at a time. Problem with payment information - had to ask twice. Lost the early payment amount (not my fault)
Also really expensive final bill!!!! Amount kept going up and up.
Not what you need at this difficult time.
Chloe Lymn Rose replied
Thank you for taking the time to leave this review of the service offered by our Carlton office. We are sorry that you thought that the final bill was expensive, but the account raised was as per the original estimate we provided with the only extras being for additional services that you requested after the estimate was supplied. As with many processes there are various stages of a funeral arrangement which must be completed by the family rather than the funeral director and although we strive to take away as many of these stresses as possible for the families we serve it is not possible for us to deal with everything, but we apologise if this placed additional pressure on you at this difficult time. If there is anything that you wish to discuss with us directly then please do not hesitate to contact either the Carlton office or our Head Office where we can investigate any matters of concern further for you. Thank you.
5Jeffrey James Wilson3rd Apr 2018
Thoroughly professional from start to finish - well done guys....
Chloe Lymn Rose replied
We are pleased you received professional service throughout and would thank you for this positive review.
5Dominique Jackson2nd Apr 2018
AW Lymns were always there to provide support with documents that were required and handled everything with up most sensitivity.
The speaker they recommend (Victoria) was a lovely down to earth lady who gave my father a great send off.
We would use both of them again.
It would be nice to have access to a 6 seater car though because my family would have preferred to be transported together.
Chloe Lymn Rose replied
We are pleased that the team at Carlton treated you with sensitivity, offered support with all the arrangements and recommended a suitable celebrant to oversee the service. We are sorry that you were a little disappointed that you could not all sit together to travel to the funeral. Our vintage fleet can still accommodate six passengers but unfortunately our modern Rolls-Royces cannot.
5Kerry Budding12th Mar 2018
We have used the services of A W Lynn for all of our family funerals and would recommend their services without hesitation.
Our dealings with Mark Ridout throughout have been excellent but more importantly was the compassion he showed in our loss.
Christopher and Kerry Budding
Chloe Lymn Rose replied
We are pleased that Mark treated you with care and compassion throughout and would thank you for continuing to use the services of our family company on the sad occasion of your family funerals.
5Margaret Coy25th Feb 2018
excellent from start to finish.sensitive, understanding,professional.
Chloe Lymn Rose replied
We are pleased that Mark's professional, understanding and sensitive manner helped guide you at this sad time and are grateful to you for taking the time to leave this positive review.
5James Hellewell19th Feb 2018
I would like to thank everyone at a w lymn for the way they took care of my wife joan hellewell some would say it's their job but no Mark collishaw and rest of staff total respect to you all kind helpful dignified couldn't have been bettered thank you guys have.
Greatest respect. Jim hellewell
Chloe Lymn Rose replied
We are pleased that Mark's respectful and dignified care of both you and your wife helped support you during this difficult time, and he joins me in thanking you for this lovely review.
5Catherine Barker18th Feb 2018
Mark at the Carlton office gave us exemplary service and made a sad occasion run very smoothly. Our family was given all the support we we could have wished for. A W Lymn's rates are very competitive and we will certainly use them in the future should the need arise.
Chloe Lymn Rose replied
Both Mark and I would like to thank you for your kind words and positive rating. We are pleased that his exemplary service made this sad occasion run smoothly for you and appreciate you making mention of our competitive rates. Thank you.
4Elaine Bass6th Feb 2018
flowers from funeral not taken out a.s.a.p so mourners not able to view them.
donation box a little hard to spot and I wonder how many contributions were missed.
Chloe Lymn Rose replied
We are sorry that it appeared to you that the flowers were not displayed as soon as possible. We are not permitted to retrieve the flowers from behind the curtains in the Crematorium Chapel until such time as all the mourners have left and the exit doors are closed. On the occasion of your husbandâs funeral there was a large congregation which marked how highly regarded he was. Unfortunately with so many mourners it took a considerable time for everyone to leave the chapel and hence it was rather longer than usual before the flowers could be retrieved and put on display. As regards the donations box this was placed in the possition designated by the crematorium. The large number of mourners may have made this less visible but we hope that no contributions were missed as the printed âOrder of Service cardsâ stated that donations could be left in âthe box provided. We are really sorry that you had these matters of concern but we do hope that this addresses them, however please contact us again should you feel that is necessary. Thank you.
5Pat Marshall2nd Feb 2018
The funeral was organised professionally and sensitively by the staff.
All the staff we met during the preliminary organisation and during the journey and service were caring and aware of peoples' needs and emotions.
All who attended remarked on the high quality and attention to detail displayed.at each stage of the celebration of Graeme' life
Chloe Lymn Rose replied
Thank you for your kind and detailed review. It is nice to hear that others in attendance also commented on our high quality service and attention to detail, and we are pleased that the team at Carlton treated you sensitively throughout.
5Holly Scothern15th Jan 2018
Excellent. Prompt, efficient and respectful. Mark was excellent. We never felt rushed and the personal delivery of Ronnie’s remembrance book the morning after the funeral was so much appreciated.
Thank you Mark. We had a negative experience with another company for my fathers funeral, so we are relieved and pleased that Mums funeral couldn’t have gone any better.
Chloe Lymn Rose replied
We are sorry to hear that you have had a negative experience with another funeral directors in the past and understand that this must have made things all the more difficult for you this time. We are therefore really pleased that Mark took such great care of you, left you feeling relieved, and helped you create the best service you could for you Mum. We would also thank you for taking the time to leave this feedback.
5Mary Brear4th Jan 2018
Could not fault any aspect of the service they provided. They helped us so much especially as it was less than 5 months that we used them for the first time following our mothers death. They remembered our family so we felt that they cared and is was not just "another funeral".
Chloe Lymn Rose replied
We are sorry that it has been necessary for you to require our services twice in such a short space of time but we are glad that the team at Carlton made you feel cared for and that they again offered an excellent service.
5David Bell1st Jan 2018
It was a real pleasure to deal with A W Lymn as there service and attention to detail in every part of my fathers funeral was handled so well.
Chloe Lymn Rose replied
Thank you for your kind words, we are pleased that the team at Carlton looked after you so well at this sad time and that everything was handled well for you.
5Sue Marshall17th Nov 2017
Very helpful and dedicated care in a sad situation thank you
Chloe Lymn Rose replied
We are pleased that the team at Carlton offered great care and support during this sad time and would thank you for this positive review.
5Lisa Gamble14th Oct 2017
We send our Heartfelt Thanks to All the Lymns Staff from the Family of Roger Radford.
Stacey Bentley, without your kindness and compassion we would have been truly lost - thank you and to Mark Collishaw & all at the Carlton Branch. Truly professional in every way. Xxx
Chloe Lymn Rose replied
All the team at Carlton would like to thank you for this very kind review, they are pleased that their care, kindness and compassion helped support you and your family during this sad and difficult time.
5Clive Salt16th Jul 2017
Mark made a difficult process much easier
Chloe Lymn Rose replied
Thank you for your kind words, we are pleased that Mark was able to make this difficult time a little easier for you.
5Derek Field15th Jul 2017
Absolutely 100% professional. Made everything easy to understand.
Chloe Lymn Rose replied
Thank you for your high appraisal, we are pleased that everything was clearly explained and everyone was 100% professional.
5Lynda Newton14th Jul 2017
Mark Collishaw the funeral arranger was so helpful in every way. He arranged everything and nothing was to much trouble. This made thing so much easier for my Mum and me. All the staff on the day were lovely too, everything was on time and they didn't rush us at all. I would recommend Lynms -Harrods at Carlton.
Chloe Lymn Rose replied
We are pleased that Mark made things a little easier for you and your mum at this sad time and would thank you for your kind words about the team who looked after you on the day.
5Nancy Rhodes7th Jul 2017
Thank you really isn't enough you all helped and supported us so much, making our funeral happen in such a small space of time. The staff at the Carlton Nottingham branch were excellent, funerals are a hard time and you guys made it so easy and relaxed I can not praise you all enough especially Mark Collishaw he was fantastic.
Chloe Lymn Rose replied
We are pleased that the team at Carlton were able to make the funeral happen within a small space of time for you, and would thank you for your kind words about the support they offered throughout the arrangements.
5Pamela Knipe7th Jul 2017
From the beginning of arranging my Aunt's funeral to the actual day, my family and I have had such exceptional service, Mark who looked after all our needs was absolutely lovely and everything went perfectly. My aunt would have be soon pleased with all the arrangements.
It was a perfect day in everyway.
Thank you so much.
Chloe Lymn Rose replied
Thank you for your kind words. We are pleased that we were able to support you in creating a funeral that your Aunt would have been pleased with and are glad that you found Mark to be absolutely lovely. Thank you.
5Diana Sherlaw25th Jun 2017
We used A W Lymn for my father's funeral in 2005 and we found them to be very helpful. We were pleased to find that 12 years later they are still an extremely good firm. In all our dealings with them the team were excellent: professional, sensitive and efficient. My only comment is the funeral zone; we had no wish to add photos or obituaries and in this sense it was not helpful for us as we are not social media users, perhaps this could have been assessed first. However, it has been useful as a pointer for donations for those unable to attend the funeral.
Chloe Lymn Rose replied
Thank you for this kind and detailed review. We are pleased that once again you received excellent service throughout. We are however sorry that you did not find funeral zone helpful. We have not been using this system all that long and so any feedback, either positive or negative, is greatly appreciated. If you would like to discuss this further please do not hesitate to contact the staff at Carlton so that we can learn from your experience. Thank you.
5Diane Plewinska31st May 2017
The funeral service arranged by Lymn's in Carlton for my Father was excellent. I cannot thank them enough for their kindness, consideration and compassion during this difficult time. A special thank you to Mark Collishaw for helping me with the pre service arrangements and to Mark Ridout and his colleagues for their support on the day.
Chloe Lymn Rose replied
We are pleased that Mark's kind, considerate and compassionate manner alleviated some of the pressure for you at this difficult time and would thank you for your kind words about both of them.
5Amanda Brown29th May 2017
You all made the day a perfect one
Thank you again
Amanda
Chloe Lymn Rose replied
Thank you for your lovely words, we are glad that we were able create a perfect day for you at such as sad time.
4Maria Cross18th May 2017
A big thank you to Mark and all the team at A W Lymn, Carlton. We are very grateful for the great care and attention taken in looking after Mum for us and for the whole way in which you have supported us and guided us through the whole process. Can't thank you enough for making a very difficult situation less of a painful experience. Best wishes to all the team. Thank you!!!
Chloe Lymn Rose replied
Thank you for your positive review. We are pleased that Markâs great care and attention to detail made this difficult time a little less painful for you and your family, and I have forwarded this review onto Mark so he can see the kind words you have written about him and his team.
5Michael Eaton7th May 2017
Funeral Directors at Carlton very helpful at all times. Everything went well on the day (apart from roadworks near the crematorium!)
Chloe Lymn Rose replied
Thank you for your high appraisal. We are glad that you found everyone to be helpful and that everything went well on the day. If only we were able to control the traffic as well! Thank you.
Mark and his Team at the Carlton Office, provided a caring and professional service to our family, following my late father's death at home. We were empathically supported through a series of decisions, which lead to a memorable Funeral Service and we are very grateful for the excellent service we received from Mark in particular.
Mr Roger Bacon3rd Apr 2018
Lots of things to do - usually one or two at a time. Problem with payment information - had to ask twice. Lost the early payment amount (not my fault)
Also really expensive final bill!!!! Amount kept going up and up.
Not what you need at this difficult time.
Jeffrey James Wilson3rd Apr 2018
Thoroughly professional from start to finish - well done guys....
