A.W. Lymn is a family-run funeral director firm serving bereaved families from Burton Joyce, Carlton, Gedling, Netherfield and other communities in the Gedling area.
Latest Verified Reviews
Robert Tilley 23rd Nov 2018
Everyone involved was thoughtful and kind and the arrangements were tailored to our needs and to the wishes of the departed.
Mrs Jayne Meehan10th Nov 2018
Amazing service and amazing staff
Susan Warburton15th Oct 2018
Professional, caring and excellent customer experience at a difficult time
G. Harrod and Sons was purchased by the A. W. Lymn The Family Funeral Service in October 1994 and moved from their original building on Church Street to a purpose designed larger office, also on Church Street on 2nd January 2018.
Harrod House features two ample visiting rooms, a family room, a large reception area and cold room facilities. The office has a large private car park with a disabled parking space.
Mark Ridout is the senior funeral director for the area and is assisted by funeral director Paul Richardson and funeral arranger Emma Hemstock.
Opening times are Monday to Friday, from 9:00 am to 5:00 pm. Saturday 9:00 am to 12:30 pm. The funeral home can open after hours if you call our telephone number and make an appointment – the phone lines are available 24 hours a day, every day.
This office covers all of Carlton and its surrounding area, including Bakersfield, Bulcote, Burton Joyce, Caythorpe, Colwick, Gedling, Lowdham, Mapperley, Netherfield, Sneinton, St Ann’s and beyond.
The Lymn Rose family has managed the business since its establishment in 1907. Nigel, Matthew and Jackie Lymn Rose are directors of the company.
Everyone involved was thoughtful and kind and the arrangements were tailored to our needs and to the wishes of the departed.
Chloe Lymn Rose replied
We are pleased the team at Carlton helped support you in creating a personalised service and are glad that everyone involved treated you with kindness and thoughtfulness. Thank you.
5Mrs Jayne Meehan10th Nov 2018
Amazing service and amazing staff
Chloe Lymn Rose replied
We are pleased that you found everyone you encountered and everything we did for you to be amazing and we thank you for this great review.
5Susan Warburton15th Oct 2018
Professional, caring and excellent customer experience at a difficult time
Chloe Lymn Rose replied
Thank you for your kind words, we are pleased you received professional, caring and excellent customer service from the team at Carlton.
4Bryan Cather25th Sep 2018
Very well organised and very sensitively dealt with in all areas.
Chloe Lymn Rose replied
Thank you for your kind words, we are pleased that everything was sensitively handled and well organised for you. We have noted your 4* rating and would welcome any feedback if there are additional services that you feel we should have offered. Thank you.
5laura matthews21st Sep 2018
You are truly amazing Lymns
Chloe Lymn Rose replied
We are grateful to you for this lovely review. Thank you.
5Dawn Richards13th Sep 2018
Lovely compassionate people, nothing too much trouble, would highly recommend them.
Chloe Lymn Rose replied
We are pleased that all your wishes were met and that the team at Carlton treated you with kindness and compassion. We would also thank you for this lovely review and for your recommendation.
5Maria Erotokritou11th Sep 2018
A wonderful professional service. I have never dealt with funeral directors but the personal service, kindness and patience shown to me and my family eased somewhat the grief we all feel. they were thoroughtful and showed great commitment. Nothing was no trouble, even with last minute requests. On the day, the team were so accommodating and helpful, and everything so was professional.
Chloe Lymn Rose replied
We are glad that the kindness and patience shown by Mark and his team helped ease your grief at this sad time. We are also pleased that all your requests were met regardless of when you asked for them and that everything went well on the day. Thank you.
5Susan Kirk3rd Sep 2018
Very professional and helpful
Chloe Lymn Rose replied
Thank you for your high appraisal of our team at Carlton.
5Jo Kelley26th Aug 2018
I cannot thank the staff enough for all their help and guidance since my mum sadly died.
A special mention to Mark who supported my family throughout my mums funeral
They treated her with the respect and care she most definitely deserved, I cannot praise them enough.
Chloe Lymn Rose replied
Thank you for this wonderful review and your special mention for Mark. We are pleased that your mum was treated with care and respect and that Mark offered great support to you and your family throughout.
5Antoinette Faulkner13th Aug 2018
On behalf of my family I would like to thank the staff at Lymns, Carlton for the expert advice and their sympathic help and care in preparing for my Mother's Funeral. The whole process went through with exceeding care and professionalism. Due respect and calm dignity made the process more bearable.
Thank you very much
A Faulkner
Chloe Lymn Rose replied
All the team at Carlton join me in thanking you for this lovely review. They are glad that their calm dignity, respect, care and professionalism made this sad time a little more bearable for you. Thank you.
5Jennifer Molinaro10th Aug 2018
Not the first time Mark has helped us through a difficult time. He is always patient and kind,nothing is too much trouble !
and no doubt we shall have to use him again although as he says not too soon!!!
Thank you for everything!!
Chloe Lymn Rose replied
We are sorry that it has been necessary for you to require our services on more than one occasion recently but are glad that Mark was able to once again offer great support and guidance and he joins me in thanking you for taking the time to leave this lovely review.
5Linda Grundy6th Aug 2018
The day could not have gone better if it was for the Queen her self, every one from start to end was lovely, I have had so many comments about how well every thing went on the day. All our thank to all involved.
Chloe Lymn Rose replied
Thank you for this wonderful review, we are glad that you, your family and others in attendance were so pleased with the service.
5Nigel Crammond5th Aug 2018
AW LYM we're kind respectful and dignified from Mark Ridout and all members of staff. All staff were kind hearted and respected myself and mum and went out there way to get us through a sad and emotional day. There support was excellent
Chloe Lymn Rose replied
At this sad and emotional time we are glad that Mark and the rest of his team went out of their way to support you and were both kind hearted and respectful. Thank you.
5Barbara Shipley29th Jul 2018
On behalf of my family & myself we would like to say a huge thankyou to all staff at Lymns of Carlton especially Mark Collishaw who looked after us even befor my husband Roy passed away on 2nd July 2018 also Brendan Flanagan who took our service for us it couldn't have been a better day to celebrate the life of my beloved Roy, to end the afternoon my grandson & myself released a Dove which was so magical for me.
Again a massive thank you to all concerned
Best wishes ,
Barbara Shipley & all my family xx
Chloe Lymn Rose replied
We are pleased that Mark offered great support and service both while discussing your husbands funeral wishes beforehand and again at the time of making the arrangements. We are also pleased that the release of the Dove made the service magical for you, your grandson and the rest of your family and Mark joins me in thanking you for taking the time to leave this wonderful review. Thank you.
5Margaret Mason23rd Jul 2018
All our needs and requests were handled very well by Lymns. We were really pleased with their service and would highly recommend them to anyone.
Chloe Lymn Rose replied
Thank you for your kind review and recommendation, we are pleased that all your needs and requests were dealt with efficiently and that you were really pleased with the service you received.
5Jo Milne17th Jul 2018
Mark Collishaw at A.W. Lymn Carlton was excellent from start to finish in helping me to arrange my sister's funeral. He is so professional and came up with some good ideas when I was struggling to decide what to do with certain things. Mark is very personable and nothing is too much trouble for him. He even hand stuck 450+ diamantes to my sister's coffin and helped me come up with a bespoke design. I went to see a couple of funeral homes before deciding and none came close to A.W. Lymn. Mark, the Funeral Director on the day was also very good and they even arranged for someone to look after my sister's dogs because I wanted them to walk her in to the Crematorium. Mark Collishaw even took time after work to attend my sister's celebration of life at Colwick Hall because we wanted him to attend part of the day, as he had put so much effort in.
There were a couple of things on the day of the funeral that were slightly disappointing (seats not reserved as requested which meant older family members were standing at the back as so many people came and the car used for family had minor dust layer on dashboard and window ledges). I also didn't have a very positive or warm experience with City Flowers which is a shame as they are part of A.W. Lymn and in the end I opted for a separate florist. However, overall I would not hesitate to recommend A.W.Lymn at Carlton and cannot thank Mark Collishaw enough for his support during a very sad and difficult time.
Chloe Lymn Rose replied
Dear Jo, thank you so much for taking the time to leave this lovely and detailed review, particularly in regard to the exceptional service, support and advice you received from Mark. He has asked me to pass on that it was a privilege to help you arrange Wendy's funeral, to see a sad occasion become a celebration of life and in a small way to get to know Wendy's personality. We are however sorry that there were slight issues with regards to seating in the chapel and dust in the cars and both of these matters have been discussed with the relevant staff so we can learn from them. We are also sorry that you felt that you did not receive warm or positive service from the staff in City Flowers and we would welcome any additional feedback or information in relation to this so we can look into it further for you. Thank you once again for both your kind words and your recommendation.
5Denise Swann15th Jul 2018
Very very helpful and caring I felt very comfy nothing was to much trouble felt at ease mark who organised everything was very nice n helpful thankyou for looking after us and particularly my husband the sad day went perfect x
Chloe Lymn Rose replied
We are pleased you found Mark to be helpful and caring and he is glad that he was abe to help you create a perfect service. Thank you.
5Lynn Hickling2nd Jul 2018
Mark Collishaw was excellent in meeting our needs sympathetically, he was supportive when required & gently advised us when we asked for his help, funeral was excellent, my Dad would have been proud, everything perfect & smoothly operated from our perspective as customers though I'm sure behind the scenes was a different story to ensure my Dad had a beautiful service
Every problem Mark was there to sort out & available whenever we called, nothing seemed too much, the staff scheduled to support Dads funeral day were superb, courteous, respectful & patient, thank you for helping make our last goodbye as special as we wanted it to be
Daughter Karen & wife Lynn
Chloe Lymn Rose replied
Mark joins me in thanking you for your very kind and detailed review. He is pleased that was able to offer support and guidance, and that he was always available to answer and questions you had. He is also glad that he was able to help you create a beautiful service for Dad which ran smoothly on the day itself. Thank you.
5Linda Foster1st Jul 2018
A W Lymn Carlton were excellent,they made organising my husbands funeral very easy and the staff were brilliant.I cannot thank them enough
Chloe Lymn Rose replied
Thank you for your kind words, we are pleased that the support of the team at Carlton made the organisation of the funeral a little easier for you.
5Julie Welch15th Jun 2018
We found A.W.Lymn Carlton to be very caring, sympathetic and efficient during a very sad time for us. Thank you.
Chloe Lymn Rose replied
We are pleased that the team at Carlton treated you with care and sympathy and that the arrangements were efficiently handled for you. Thank you.
5Peter Dabrowski22nd May 2018
The attitude of the staff was exemplary. The service they provided was efficient, well organised and personal unlike other funeral directors in the area and I would have no hesitation in recommending them to others in need of excellent funeral care.
Chloe Lymn Rose replied
Thank you for your kind words and recommendation, we are pleased that Mark and the Carlton team offered an exemplary efficient and well organised service which left you feeling well looked after by a caring group of individuals. Thank you.
5Vanessa Haw6th May 2018
Thorough and helpful throughout a difficult time
Chloe Lymn Rose replied
We are pleased you were well supported by the team at Carlton during this difficult time. Thank you.
5Mrs Anne Hallam29th Apr 2018
Very professional as usual.
Chloe Lymn Rose replied
We are pleased that you once again received professional service from the team at Carlton and we would thank you for taking the time to review our service.
5Karin Lee17th Apr 2018
I found the staff were very sympathetic and courteous and will be recommending there services to others.
Chloe Lymn Rose replied
We are pleased you found the team at Carlton to be sympathetic and courteous nd would thank you for both taking the time to leave this review and for your recommendation.
5Deborah Owen15th Apr 2018
Lymns pulled out all the stops. An absolutely amazing job in all areas. Can’t fault them. Staff so accommodating, nothing too much trouble.
Chloe Lymn Rose replied
We are pleased that nothing was too much trouble for the team at Carlton and that they pulled out all the stops to help you create an amazing service. Thank you.
