S. Stibbards & Sons
Main home: S. Stibbards & Sons, Hadleigh
1919 reviews
-
5 Dawn Evans 27th Apr 2021
I am very grateful to both Wendy Newman-Portch and Simon of the Hadleigh office, for their kindness, patience and sensitivity. Simon made sure that we knew exactly what was expected of us on the day and where we should be at all times. A very professional and sympathetic service at such a difficult time. Thank you again both. Dawn Evans
Dave Ponton replied
Thank Dawn you for allowing us to come into your lives at such a difficult time. We are pleased that all went well on the day and that Wendy and Simon looked after you with such great care. -
5 Alex Lowrey 12th Apr 2021
Possibly one of the best!
They are very professional, caring and respectful also very helpful and nothing is too much trouble. They all take their jobs seriously!
Thank you very much!!Dave Ponton replied
thank you for your kind words, I will ensure they are shared with all concerned. we are always here to help in anyway we can, we are so pleased have been able to look after and support you at this difficult time.
-
5 Jacqueline Smith 13th Apr 2021
All aspects of administration for the funeral (cremation) were dealt with promptly, efficiently and yet with a friendly and professional way. On the day itself Daniel the conductor was the epitome of calm and reassurance yet under stated-perfect.
Dave Ponton replied
We are so pleased, that Daniel and the rest of the team were able to provide a fitting farewell for Smut and you as a family were well looked after. -
5 Lorraine Cuthbertson 13th Apr 2021
Stibbards couldn’t have done any more for us. They took care of my dad when he passed and had absolutely no hesitation in using Stibbards when mum left us so soon after.
Dave Ponton replied
Thank you for putting your trust in us once again we are so pleased to have been able to help you and the family through such a difficult time. Thank you for taking the time to comment on our service to you, it is much appreciated -
5 Denise Hoy 14th Apr 2021
Very professional, very courteous . Dealt with everything very efficiently during a very difficult time.
The family were very happy with their services.
ThankyouDave Ponton replied
thank you for taking the time to share your experience with us, we are so pleased to have been able to care for you all at such a difficult time -
5 Susan Elliott 16th Apr 2021
The staff at Stibbards have helped us and liased with the clergy at every step of the way. They have been a terrific support. Especially Maria, Stuart, Scott and Lisa.
Dave Ponton replied
thank you Susan for your kind words, I will ensure they are shared with all concerned -
5 Wendy Edwards 17th Apr 2021
Martin and his outstanding team helped and supported me to give my friend a befitting burial. All staff at Stibbards went over and beyond their call of duty assisting me to ensure everything went well. I received a highly professional and excellent service. I am so grateful for their kindness during a difficult time.
Dave Ponton replied
We are so pleased, that Martin and the rest of the team were able to provide a fitting farewell for Abi and you were well looked after. -
5 Richard Davies 17th Apr 2021
There was no aspect of Stibbards' services which could have been improved. Many thanks for making a potentially painful process as easy and trouble-free as possible.
Dave Ponton replied
thank you Richard for your kind words and taking the time to comment on our service to you. we are always here to help in anyway we can, we are so pleased have been able to look after and support you at this difficult time. -
5 Arthur Letchford 18th Apr 2021
We would recommend stibbards whole heartedly their service was excellent
Conducted with care respect and professionalism
Thank you guys & girls
AJLDave Ponton replied
Thank you Arthur for taking the time to comment on our service to you and your kind recommendation, your words are gratefully received. -
5 Diane van Helten 19th Apr 2021
It was the first time that I have arranged a funeral. I was guided in a sensitive, empathetic and straightforward way by Sue Stibbard and her colleagues. The service provided was supportive, professional and efficient. All my enquiries were dealt with quickly.
Dave Ponton replied
Thank you for putting your trust in us to guide and support you during this difficult time and so pleased that Sue and the team looked after you all so well, we shall ensure that your thoughts are shared with Sue who always tries to go above and beyond. -
5 Carol Chaplin 19th Apr 2021
My Father’s funeral was conducted with dignity and respect. I was given very good advice when organising the funeral and everyone was kind. On the actual funeral day I had nothing to worry about as it was all under control. Thank you
Dave Ponton replied
Thank you Carol for taking the time to share your experience with us, we are so pleased to have been able to care for you all at such a difficult time
-
5 Janet Dowbiggin-Cops 20th Apr 2021
We were extremely pleased with the service received for my mother’s recent funeral.
From Wendy’s efficient handling of the booking which made everything easy, in spite of COVID restrictions in place. On the day Martin and his team handled all aspects of the funeral with dignity and friendly respect.
Many thanks to all involved, I’m sure my mum would have approved!Dave Ponton replied
We are so pleased, that Wendy, Martin and the rest of the team were able to provide a fitting farewell for Mum and you as a family were well looked after. -
5 John Langley 21st Apr 2021
I had no idea how to organise a funeral, but Debbie was really helpful! Each time I called with questions she answered with great patience even though was busy. On the day of the funeral all went really well again with great respect and kindness from all concerned. Wld not hesitate to recommend Stibbards to anyone who might one day need funeral directors. Really, really excellent service! Thank u all very much, Denise Langley.
Dave Ponton replied
Thank you John, we are glad to have been able to help you and the family through such a difficult time and are so pleased that all went well on the day and that Debbie looked after you with such great care.
Thank you for taking the time to comment on our service to you, it is much appreciated. -
5 Paul Mathieson 21st Apr 2021
Stibbards provided excellent service throughout the whole funeral process. They kept us in touch and were so helpful at a very difficult time. I could also talk to them on the phone without hesitation and they put us in touch with the Minister who was also excellent. The visit to the Chapel of Rest was dignified, calm and reassuring. Thank you Debbie, Reverend Phil and the other staff for making my dad`s funeral a celebration of his life.
Dave Ponton replied
thank you Paul for allowing us to come into your lives at such a difficult time. We are so pleased that all went well on the day and that Reverend Phil Wright, Debbie and the rest of the team looked after you with such great care. -
5 Wendy Marchant 23rd Apr 2021
Excellent service. anyone was friendly very professional
Made the day very special
Would recommend highly
Thank youDave Ponton replied
Thank you Wendy for taking the time to comment on our service to you and your kind recommendation, your words are gratefully received. -
5 Tony Knell 24th Apr 2021
Excellent In every respect. Very polite, extremely professional and showed the upmost compassion.
Dave Ponton replied
thank you Anthony for taking the time to express your thanks for the service that we provided to you. we are pleased that you felt looked after and supported. -
5 Kirsti Fenn 25th Apr 2021
Stibbards were so supportive. They held our hand every step of the way. The service was beautiful and I will definitely recommend them.
Dave Ponton replied
Thank you Kirsti.
we are so pleased to have been able to help you and the family through such a difficult time. Thank you for taking the time to comment on our service to you, it is much appreciated -
5 Christopher Blake 26th Apr 2021
My family has used Stibbards five times in as many years and would not hesitate in recommending all their services. Always very professional.
Dave Ponton replied
Thank you Christopher for putting your trust in us once again, we are always here to help in anyway we can, and are so pleased have been able to look after and support you at this difficult time. -
5 David Cane 26th Apr 2021
Stibbards provided my wife with a very dignified service. Louise was very professional and compassionate in the way that she dealt with me, thank you.
Dave Ponton replied
Thank you David for taking the time to comment on our service to you.
We are so pleased, that Louise and the rest of the team were able to provide a fitting farewell for Geraldine and you as a family were well looked after.
-
5 James Dorling 26th Apr 2021
Very helpful and supportive the whole time. Many thanks from all of us.
Dave Ponton replied
thank you James for your kind words and taking the time to comment on our service to you.
-
5 Mike Bowles 26th Apr 2021
Thank you Debbie and Scott for guiding me through the planning and answering all my questions. The whole Stibbard team were very professional and caring,
making a difficult time more bearable.
They forgot nothing, would definitely recommended.
Thanks Mike and familyDave Ponton replied
thank you Mike for allowing us to come into your lives at such a difficult time. we are so pleased that all went well on the day and that Scott, Debbie and the rest of the team looked after you with such great care. -
5 Lesley McCartney 27th Apr 2021
Kate was very kind and caring and made the whole experience as easy as possible
Dave Ponton replied
Thank you Lesley for your kind words and taking the time to comment on our service to you.
We will ensure that your thoughts are shared with Kate who always tries to go above and beyond.
-
5 Martin Murray 27th Apr 2021
Stibbards have looked after our family's funeral needs for many years and always found them caring and professional in all that they do.
Many thanks to all the team at StibbardsDave Ponton replied
Thank you Martin for putting your trust in us once again and we are so pleased that the team have been able to look after and support you at this difficult time. -
3 Nick Almond 16th Apr 2021
They are a very friendly team of people when you speak to any of them, and the reason I have only given 3 starts is because there were a few items that took a couple of phone calls to rectify amendments. Example I called to ask for the ashes to be left at the crematorium which was a change to original plan but the message never made it through to right people. This sort of thing happened 3 or 4 times during the period of dealing with my mothers funeral. During this period you don’t want to have to chase people.
Martin Stibbards replied
Dear Nick, thank you for your honest and thoughtful feedback and taking the time to speak to me personally on the telephone. I am pleased that overall the arrangements were to your satisfaction but am sorry that our communication to you was not to your expectations. I have taken your comments on board and will use them to positively improve our service in the future. We always appreciate the opportunity to improve our services and this can only happen if we listen to our clients. Warm regards, Martin Stibbards -
5 James White 11th Apr 2021
Extremely professional service. Being a 35 year old man I didn't have a clue what to do, they guided me through the whole process and helped me to give my father the best possible send off he deserved in these tough times.
Martin Stibbards replied
Dear James, thank you for taking the time to comment on our service to you, I am so pleased that Dad's funeral was the tribute to his life that you planned. Kind regards, Martin Stibbards