Andrew Grey Funeral Directors, Hetton Le Hole

411 reviews

Call 24 hours

Serving the community of Hetton Le Hole, Andrew Grey Funeral Directors offers a dignified and personal service.

Funeral arrangements

  • Home visit
  • 24 hour telephone support
  • On-site parking
  • Chapel of rest
  • Hearse
  • Limousine
  • Horse-drawn hearse
  • Bespoke vehicle
  • Coffin
  • Personalised coffin
  • Casket
  • Headstone / Plaque
  • Urn
  • Memorial jewellery
  • Floral tributes
  • Charitable donations
  • Newspaper announcement
  • Online obituary
  • Memorial book
  • Order of service sheets
  • Music
  • Video tribute
  • Funeral webcasting
  • Catering
  • Dove release
  • Balloon release
  • Fireworks

Types of funeral

  • Traditional burial
  • Simple funeral
  • Traditional cremation
  • Green funeral
  • Direct cremation
  • Burial at sea
  • Non-religious funeral
  • Anglican funeral
  • Roman Catholic funeral
  • Muslim funeral
  • Jewish funeral
  • Sikh funeral
  • Hindu funeral
  • Buddhist funeral
  • Children’s funeral

Financial arrangements

  • Financial advice
  • Wills & probate
  • Pre-paid funeral plan

Additional services

  • Repatriation
  • Bereavement counselling
  • List of mourners

Location

30 Station Road, Hetton Le Hole
Hetton Le Hole
Tyne and Wear
DH5 0AT

Open map

Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Professional Standards

  • NAFD Member

    Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.

    What they do

    • Inspects member premises to check standards are being met
    • Runs a complaints and resolution service for bereaved families
    • Provides funeral training and professional qualifications

About Us

As a member of the local community, Andrew Grey is proud to serve bereaved families in Hetton Le Hole and the Sunderland area during their time of need. This independent, family-run funeral directors is committed to providing the best service and meeting all your needs so you can say goodbye to your loved one.

From navigating the legalities, to arranging floral tributes and placing funeral announcements in local papers, Andrew Grey’s kind and considerate team are there to help you every step of the way. They will talk you through a range of coffins, caskets and urns, from traditional designs to modern picture coffins, to find the right choice for you.

The premises have dedicated chapels of rest for you to view your loved one, should you wish. They can also arrange for you to view your loved one in the privacy and comfort of your own home.

Call Andrew Grey Funeral Directors now to find out more about the services they provide.

Latest Obituaries

Colin   McKenzie

Colin McKenzie

Jan 1958 - Dec 2025

Terry 'Kisto'   Coxon

Terry 'Kisto' Coxon

Oct 1945 - Dec 2025

Pauline   Blyth

Pauline Blyth

Mar 1954 - Nov 2025

Ann   Campbell

Ann Campbell

May 1945 - Nov 2025

View more

What Families Say

AI Summary

Families frequently mention the care and compassion shown throughout the process, describing staff as kind, thoughtful, and genuinely understanding at a difficult time. Many emphasize how professionals explained each stage clearly, kept them regularly updated, and made themselves available to answer questions, which helped reduce stress during the arrangements.

On the day of the funeral itself, families describe services running smoothly and with attention to detail, with staff treating both the deceased and bereaved with dignity and respect. Several note that small personal touches—from how the hearse was decorated to staff's attentiveness to family members—made the occasion feel specially arranged for their loved one.

Families repeatedly highlight the ongoing communication and support, with many describing regular contact from their funeral director to check on progress and offer guidance, and several mentioning continued contact even after the funeral had taken place.

This summary is generated by AI from recent verified reviews.

Verified Reviews

Verified Reviews

  • 5 Joanne Allan 26th Sep 2017

    A bereavement is such a hard time in your life - you're raw with emotion and certainly vulnerable. Our experience with Andrew Grey can only be described as 1st class! The way they looked after our loved one but also how they looked after us. Nothing at all was a problem. They rang us every day to ask how we were and the funeral itself was beautiful - we could not have asked for better!! I would HIGHLY recommend them - all of the staff were so genuinely caring and went the extra mile to ensure we felt reassured and happy with all the arrangements. Johnny was a fantastic support and we can not thank all of the staff enough! Absolutely Superb! 

  • 5 Mandy Brown 24th Sep 2017

    Absolutely amazing. Very supportive, really helped us through a very very difficult time. Loss of my brother so sudden.

  • 5 Heather Lambton 15th Sep 2017

    Fist class service, staff are thoughtful and understanding and guided our family through our difficult time.

  • 5 Jacqueline Smith 13th Sep 2017

    Nothing was too much trouble for the staff; from the initial consultation, dealing with the coroner, Mam's GP, everyone we came into contact with treated us as if we were family and with respect, compassion and dignity. I would recommend them without question, thank you so much for arranging my Mam's last journey 🙏

  • 5 Robert Wilkinson 5th Sep 2017

    Excellent professional service. Put us at ease, great advise, couldn't ask for more

  • 5 Amy Channing 3rd Sep 2017

    Absolutely fantastic service, very quick and organised everything perfectly. I couldn't fault the day, and the communication was spot on. Kept involved throughout. Johnny (our funeral director) kept me informed on what was happening, down to the times and provided a lovely service. Could not thank him enough

  • 5 Fred Stavers 14th Aug 2017

    At a difficult time the service my family received was first class. Thank you

  • 5 Baron Simon 8th Aug 2017

    Extremely professional very caring and thorough.

  • 5 Jill Hardy 2nd Aug 2017

    Andy, who took care of my dad and us all was brilliant from the start. He made us all feel at ease and would do anything to help, ringing regularly to see how we all were and offering his help. 
    It has been a really difficult time for us all, the funeral service itself was   definitely as good as it could be, flowers recommended to us by Andy were beautiful, the humanist Michael spoke some beautiful words about dad's life, no complaints at all. 
    Jill Hardy 

  • 5 Donna Bishop 31st Jul 2017

    Very professional 

  • 5 Tina Lynn 21st Jul 2017

    There the best made all my family feel relaxed about the whole experiance as never been through it befor all staff very friendly and couldnt do enough for us defo recomend them to other

    Andrew Grey replied
    Thank you Tina for your lovely comments.
    Andrew and team.

Address
30 Station Road, Hetton Le Hole
Hetton Le Hole
Tyne and Wear
DH5 0AT

Open map

Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Professional Standards

  • NAFD Member

    Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.

    What they do

    • Inspects member premises to check standards are being met
    • Runs a complaints and resolution service for bereaved families
    • Provides funeral training and professional qualifications

Latest Verified Reviews

Joanne Allan 26th Sep 2017

A bereavement is such a hard time in your life - you're raw with emotion and certainly vulnerable. Our experience with Andrew Grey can only be described as 1st class! The way they looked after our loved one but also how they looked after us. Nothing at all was a problem. They rang us every day to ask how we were and the funeral itself was beautiful - we could not have asked for better!! I would HIGHLY recommend them - all of the staff were so genuinely caring and went the extra mile to ensure we felt reassured and happy with all the arrangements. Johnny was a fantastic support and we can not thank all of the staff enough! Absolutely Superb! 

Mandy Brown 24th Sep 2017

Absolutely amazing. Very supportive, really helped us through a very very difficult time. Loss of my brother so sudden.

Heather Lambton 15th Sep 2017

Fist class service, staff are thoughtful and understanding and guided our family through our difficult time.

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