Andrew Grey Funeral Directors, Hetton Le Hole

5 Valerie Kemp 16th Nov 2020

We used Andrew Grey for our mams funeral on 13th November 2020.
From the very beginning we found Kay to be very professional and helpful in every aspect.
Kay answered any questions we had and arranged everything to our specifications.
On the day of the funeral Kay kept us updated to ensure everything went smoothly on what was a very difficult time for us as a family.

5 John Lumley 27th Oct 2020

Although I could not attend all the feedback from my brothers was Kay was very attentive to detail and all went smoothly- so job well done and thanks

5 Christine Wilkinson 23rd Oct 2020

Would definitely recommend kay was very supportive and kept us informed thank you for everything yous have done yous made a hard time a lot easier for us

5 Lea Bond 19th Oct 2020

Can't fault. Went above and beyond to make sure us as a family was looked after. Making a hard time a lot easier. Very professional at there jobs. Nothing was ever to much work for them as a team. We can't thank them all enough for everything they have done for us as a family.

5 Gloria Charlton 18th Oct 2020

The support and guidance we received was excellent. Kay White the funeral director went above and beyond to support my family during a very difficult time. I would highly recommend their services

5 Kayleigh Palmer 21st Sep 2020

There’s no words invented yet to describe how much I appreciate each and every one of the staff here, I’ve said it a thousand times before and I’ll keep saying it, the respect, care and dignity they show is incredible.. 
I can’t thank them enough for the way they arranged and conducted both my Mam and Dads funeral x 

5 Karen Stevens 13th Sep 2020

2020 has been the worst year. I lost my dad in January and sadly my mam in August. Both times Kay was there for me. Helping me get through the most difficult time. Words are not enough to express the gratitude and love I have for this amazing lady. Andrew and his team have a compassion that can't be put in words. Thank you seems inadequate but comes from the bottom of my heart.

5 Allyson Rose 8th Sep 2020

I would like to thank Andrew Gray Funeral Directors, especially Ben.

Ben was very courteous, compassionate and sympathetic, always a phone call away.

Very honest answers to any questions asked.

thank you for making a difficult time easier. Allyson Rose

5 Sharman Cummings 31st Aug 2020

Thank you for all of your support and help through this difficult time it has been invaluable 

5 Joy Barrass 18th Aug 2020

Andrew Grey organised virtually everything and they were very supportive. They were there for you any time of the day. It was hassle free and they made everything effortless for you. My husband's funeral went smoothly and Andrew Grey did everything I asked of them. I would without a shadow of a doubt recommend this firm to anyone. Thanks again to all at Andrew Grey for their professional service and kindness.

5 June Lumley 6th Jun 2020

Even in these difficult time everyone involved gave my mam a beautiful send off.  It was done with genuine care compassion and understanding and gave our family a huge piece of mine.

5 Glynis Corner 29th May 2020

The advice care and compassion we received was excellent. Definitely 5 star.

5 Don Dykes 25th May 2020

Kay from Andrews team was a great help and comfort at this dreadful and uncertain time. Covid made this a very unusual situation but Kay talked us through it and was at hand whenever we needed her. We also want to thank Ben. He walked us through the situation on the day itself and he helped navigate the changes and new rules.

Their service was more than satisfactory and costs were very competitive, and I would not hesitate to recommend them.

5 Mick Fenton 22nd May 2020

Their care and professionalism throughout ensured a considerate and dignified service despite the most challenging of times. Thank you.

5 Pearl Naisbitt 12th May 2020

Andrew and Kay... what can I say. Nothing was any trouble any questions we had no matter how small or trivial you answered for us. You took all the stress away from us and our sons funeral went perfectly. We could not have asked for a better service from all your staff

5 Paul Richards 3rd May 2020

All the family would dearly like to thank Andrew and all the staff for everything they did for us at this very sad time

5 Wendy Teasdale 1st May 2020

I can’t praise the service we received as a family from Andrew and his team enough. Kay was spot on and made what was a truly awful time so much easier for us. Even though we couldn’t give Mam the funeral we would have wanted they did everything they could to make things as bearable as they could be under the circumstances. Thank you so much. 

5 Diane Chapman 1st May 2020

I knew dad was in safe hands with Andrew and his staff, as they looked after mam last year.  In these uncertain times I was worried that  dad’s funeral would not be the same as mams, but it exceeded my expectations and we could not have asked for anything more.  Andrew and his staff are fantastic, treating dad and ourselves, with the upmost respect and dignity, in times which I m sure are challenging for them also.   We would also like to thank Jean Merton for the lovely service which she provided. 

5 Susan Robinson 23rd Apr 2020

Thank you all Kay Sarah and all staff it was a beautiful service we all agreed it’s a sad time but even harder for people now was glad we all got in xx got Mam now and a thank you all you we’re all so kind despite this virus hope we all get back to normal soon when a can takes Mam where she wants to be god bless you all 😢😢🌺

5 Susan Hancock 16th Apr 2020

Couldn't have asked for better service from Ben and his team. They made a difficult, emotional time so much easier. From the first phone call to the day of the service Ben was there with advice and support. If you're looking for a funeral director to help and advise every step of the way, I'd definitely recommend Andrew Grey's services.

5 Julie Chicken 14th Apr 2020

Their service is 1000% and more especially in this current situation I carnt thank them enough

5 Jeff Mann 9th Apr 2020

Both Kay and Ben have been very professional, compassionate and efficient. They are both a credit to your company.
Regards
Jeff Mann and family.

5 Lee Reid 6th Apr 2020

Communication was excellent. We were kept informed on an almost daily basis. We felt our family was important and were treated with compassion. Although the circumstances were difficult due to the Covid 19 outbreak, everything that could be done was done according to our wishes. Overall, we were given a very professional service and we appreciated the family run feel to the company. Special thanks to Kay.

4 Christine Stobbart 29th Mar 2020

Dealt very well in difficult circumstances surrounding the Corona Virus lockdown and closure of churches. Would recommend their care and dignity and respect.

5 David Wilkinson 16th Mar 2020

Would give more than 5 stars if we could. My dad died suddenly and unexpectedly but the team were amazing from start to finish. Kay was our contact and she was the most genuine, kind, helpful and selfless person you could meet. She was there to help and guide us every step of the way and really focussed on our needs and what we wanted. Kay and the whole team were fantastic and we would not have got through this tough time without their support, love and kindness. They attended to every part of the day and on the day provided us with much needed support. I cannot speak highly enough of Andrew Grey’s funerals directors and I would recommend them to anyone which is not something I would do lightly. I can’t  express how special the team are and how fantastic they all are. I met most of the team and all of them were amazing. They looked after my dad in their care really well and nothing was too much trouble. I can honestly say my dad had the most fabulous send off and we would never have got through this most tough period of our lives without their support. Well done and thank you. Special thank you to Kay who got our family through this difficult time. Please use Andrew Grey if you ever need a funeral director as they really were the best. I work in customer service myself and this team were top class. Thank you again for your love, support, kindness and attention to detail we really appreciate it. Thanks, Dave.