Owens Independent Funeral Directors are a family run funeral service company who pride themselves on offering a professional and compassionate service to bereaved families
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
About Us
Owens Independent Funeral Director is a trusted family run business based in Wallasey, Wirral.
Situated in a modern and comfortable funeral home. Owens Funeral Services have two beautiful chapels of rest, the Lily Chapel and their Sky Chapel, where you can visit your loved one and pay your final respects before the funeral service.
Established in 2018, Owens Funeral Services have over 40 years combined experience and have a wealth of knowledge in repatriation, specialising in high-risk funerals.
Their professional and compassionate team pride themselves on providing families with an affordable service to the highest standard without compromising on quality.
Whatever your requirements or personal wishes, Owens Funeral Services can help you plan the perfect funeral to suit your needs. If you have any questions, feel free to contact their office in Wallasey to find out more.
What Families Say
AI Summary
Many families describe feeling genuinely cared for throughout their arrangements, saying staff listened carefully to their wishes and treated them with warmth as well as professionalism. Several emphasise how Lorraine and Alex, who run the business together, provided personal attention and were consistently available, often checking in on families even after the funeral itself had taken place.
Families consistently highlight how smoothly the funeral day went, crediting careful preparation and attention to detail—from the appearance of the hearse and flowers to small personal touches like music playing while their loved one rested, or seeds and forget-me-nots included with the order of service. Many note that staff explained every step of the process beforehand, which reduced stress and made them feel in control of decisions.
A number of reviews mention that costs were reasonable and transparent, with no hidden charges or hard selling, distinguishing the experience from other funeral directors families had contacted. Several families also remark on the care shown not just during arrangements but in the weeks after, with staff remaining supportive and helpful with matters beyond the funeral itself.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Fiona Bell19th Jun 2024
The team at Owens were so kind, organised and professional, we are very grateful for their guidance in organising a lovely funeral.
lorraine Murphy replied
Dear Fiona , Thank you so much for taking the time to write about the service you received at Owens .
It means a lot to myself and our dedicated team .
Take care and kind regards
Lorraine, Alex and our dedicated team .
5Sue Newton19th Jun 2024
Can not fault this company they have been brilliant with me after the loss of my daughter Claire and they are still.
I would recommend this companey and i have done to to everyone i speak to.
Again brilliant friendly and proffesional company.Exellent
lorraine Murphy replied
Hi Sue ,
Thank you so much for taking the time to write a review about your experience with Owens , I am sure it will help other family's when choosing a funeral director to look after their loved one. It was our honour to look after Claire and you and your family at such a difficult time .Take care Sue ,best wishes from Lorraine , Alex and our dedicated team .
5John Helsby11th Jun 2024
Thoroughly recommend Owens funeral services. From start to finish attention to detail and care and availability excellent. All staff are brilliant, especially Alex and Lorraine who so lovely and thoughtful at such a difficult time. Costs were very competitive, so you don't need to look elsewhere.
My dad's funeral was perfect. And my 84 yr old mother couldn't be more pleased with the service received. Thank you from the bottom of our hearts.
lorraine Murphy replied
Hi John, Thank you very much for taking the time to give such lovely feedback. It was our pleasure to look after your father and lovely family during such a difficult time. Take care and best wishes from Alex, Lorraine and the Owens team
5Cass Sharples7th Jun 2024
Lorraine and Alex were so approachable right from the start in arranging my husband's funeral. From not knowing at all what we wanted, we were given suggestions and ideas allowing us to decide exactly how we wanted my husband's funeral to be. Throughout Lorraine and Alex were so professional but always so caring and empathetic. Despite being a very difficult day, the day of the funeral went so smoothly with the funeral team very respectful. I cannot thank all the staff at Owens enough for all their work in making a very sad time go that bit easier.
lorraine Murphy replied
Hi Cass, Thank you so much for taking the time to give such lovely feedback on your experience with Owens. The pleasure was all ours and we are so happy we can provide such a positive experience at such a difficult time. Take care and best wishes from Alex, Lorraine and the Owens team
5Caroline Noble6th Jun 2024
we couldn't ask for any better, very supportive kept us fully informed with everything, very friendly and understood are worries, thank you so much would highly recommend this family firm 100% xxxx
lorraine Murphy replied
Hi Caroline, Thank you very much for taking the time out to write such a lovely review. The pleasure was all ours. Take care and best wishes from all at Owens
5Linda Jensen13th May 2024
Alex and the team guided us through every step of the way with empathy, sensitivity and kindness. We are truly grateful.
lorraine Murphy replied
Hi Linda, Thank you very much for taking the time to write such a lovely review. It was our pleasure to look after your husband and family during such a difficult time. Take care and best wishes from Alex, Lorraine and the Owens team
5Dianne Rowlands24th Apr 2024
The compassion and empathy we received from Owens Funeral Services was remarkable, all our needs were met from all staff involved. Everything was explained in a clear and concise way that was understood which enabled us to have a funeral that was fitting for our family. I would highly recommend Owens funeral service to anyone who has lost a loved one.
lorraine Murphy replied
Hi Charlie, Thank you very much for your kind words and taking the time to submit a heartfelt review. It was our pleasure to look after your lovey family during such a difficult time. Take care and best wishes from Alex, Lorraine and the Owens team
5Patricia Smith23rd Apr 2024
We met Alex at Owens after calling other companies. No one matched her kindness, professionalism and sensitivity. Shocked frankly by others attitudes, the difference between them and Owens is immeasurable. We would now trust no one else for any circumstances. She was informed and helpful and walked us through the whole thing. Nothing was too much trouble and she and Owens made what was one of the hardest times as easy as possible. Also offering us extras which we wouldn't of known about and will treasure forever. Everything we asked for and more was delivered, giving my dad the service we wanted and the dignity he deserved. I cannot speak highly enough of Alex and the company she represents.
lorraine Murphy replied
Hi katherine, Thank you very much for taking the time to give such kind feedback. Your kind words mean so much to us here at Owens. The pleasure really was all ours. Sending love to you and all the family, Take care and best wishes from the Owens team x
5Tony Harris 8th Apr 2024
Very professional and caring from start to finish. Couldn't do enough for me and my family. Will definitely recommend. Thankyou
lorraine Murphy replied
Hi Tony, Thank you very much for taking the time to give such lovely feedback. The pleasure was all ours and thank you for choosing Owens to look after your lovely dad. Take care and best wishes from Lorraine, Alex and the Owens team
5Andy Mills 5th Apr 2024
Fantastic support once again from Alex and the team at Owens. Highly recommended.
lorraine Murphy replied
Hi Andy , Thank you so much for taking the time to write about your experience with Owens .
Take care and best wishes.
Lorraine, Alex and the Owens team .
5Gill Taylor19th Mar 2024
Owens Funerals did a great job of arranging my Mum's funeral. Being a small family run business they offer a hands on service. Nothing was too much trouble and the attention to detail was first class. Lorraine and Alex were particularly helpful and always at the end of the phone if I needed anything. I would certainly recommend this Company.
lorraine Murphy replied
Hi Gill, Thank you so much for taking the time to send us such positive feedback. It really was our pleasure to look after your lovely mum and family during such a difficult time. Take care and best wishes Alex, Lorraine and the Owens team
5Yolanne Pierre Louis19th Mar 2024
The care, compassion and patience of the members of staff was second to none.
lorraine Murphy replied
Hi Yolanne, thank you very much for taking the time to submit a review. Your feedback and kind words are much appreciated and it was our pleasure to look after your family during this difficult time. Kindest regards and best wishes Alex and the Owens team
5Debbie Taylor4th Mar 2024
Excellent customer service and kept in touch every other day and arranged everything that I asked for. Went over and above to give you all that you ask for Highly recommended.
lorraine Murphy replied
Hi Debbie, thank you so much for taking the time to send a lovely review. Knowing we are doing our families proud is something we will be forever grateful for. Take care and best wishes Alex and the Owens team
5Joanna Male 3rd Mar 2024
From the moment they collected my Dad's body from his home after passing away, I decided to go with this funeral directors because the 2 men who collected him showed so much compassion in that short time and carefully took him to the hospital. They left a fresh white rose where they collected him from which we found great comfort in. Alex was our funeral director and was so attentive, helpful and reassuring from the get go. Their premises are immaculate and welcoming and Dad was looked after incredibly, we were even able to have him in an open casket 3 weeks after his death before the funeral because he was so well cared for. Alex stayed in contact with me constantly, I was able to visit whenever I wanted and all questions were answered and taken care of. We gave a description of how we wanted the funeral to go, and they went above and beyond to ensure he had the most perfect send off. From the bottom of my heart my sisters and I are so thankful for Owens and how they put us at ease on such a difficult journey and it helped to sleep at night knowing he was there. I would HIGHLY recommend using Owens if God Forbid you lose a family member, they really do go above and beyond and their services are just beautifully implemented with the upmost care and respect. To Alex, Kenny, Jamie, Lorraine and everybody else, thank you xx
lorraine Murphy replied
Hi Jo, Thank you very much for the beautiful words. It really was our pleasure to look after your dad and your lovely family during such a difficult time. It really does humble us to receive such kind and positive feedback and we are so happy you were comforted by our support. We wish you and your family love and support during this time. Take care and best wishes Alex and the Owens team x
5julie Brannigan1st Mar 2024
Thank you for making a difficult time a lot easier. Lorraine and Alex have been wonderful and nothing too much trouble. Thank you
lorraine Murphy replied
Hi Julie, Thank you very much for taking the time to give such a a lovely review. It was our pleasure to look after your lovely mum, take care and best wishes Alex and the Owens team
5Jo wright1st Mar 2024
Amazing service from start to finish,staff so understanding and professional in all they do but also so friendly,just like family. Thank you for all you done.
lorraine Murphy replied
Hi Jo, Thank you very much for the lovely review. The pleasure really was all ours. Thank you for choosing Owens to take care of your lovely dad and family during such a difficult time. Take care and best wishes Alex and the Owens team
5David Wadham15th Feb 2024
From the first moment we contacted Owens, the service and care we received was beyond our expectations. Their kindness, compassion, empathy and support,at such a distressing time, made everything so much easier. Alex was brilliant throughout and held our hand through the various stages, from planning the cremation to sorting out the flowers and recommending Janette, our celebrant . Nothing was ever too much trouble and, whilst this was the saddest of times, we cannot thank everyone at Owens enough. Thank you from us all.
lorraine Murphy replied
Hi David, thank you very much for taking the time to submit a review. Your kind words and expressions of thanks really do mean so much to us all at Owens. The pleasure was all ours to take care of your dad and also your lovely family. Take care and best wishes Alex and the Owens team
5Angie Murray 6th Feb 2024
Highly recommend Owens Funeral Services .From the moment we contacted Owens Funeral Services about our mums passing, we were treated by Lorraine , Alex and the staff who cared for us all with the upmost respect and dignity. We as a family were kept updated by Lorraine and Alex, who were always willing to answer any questions we had, the help and guidance through the whole process was well worth a sixth star, thank you from the bottom of our hearts. Angie, Benn ,Graham and family.
lorraine Murphy replied
Hi Angie ,
Thank you for taking the time to write about your experience with Owens .
It was an honour to take care of Mum and yourselves as a family .
Wishing you all well .
Warmest regards
From all the Owens Team xx
5Karen Sloan 6th Feb 2024
Alex, Lorraine and the team were amazing and the attention to detail and consideration made a huge difference at such a difficult time.
lorraine Murphy replied
Dear Karen ,
Thank you so much for taking the time to write a review, it truly means a lot to myself and all the team here at Owens .
Kind Regards
Lorraine
5Dennis Renshaw1st Feb 2024
From first visiting my home to remove my Wife’s Body, I found the two Gentlemen from Owens were very courteous and showed the upmost respect and were dignified in everything they did. I knew from that moment that my Wife would be in safe hands. This was the reason I chose Owens to carry out the Cremation. I now have my Wife’s Ashes. From start to finish I cannot find fault with the very Kind and Thoughtful Staff at Owens.
lorraine Murphy replied
Hi Dennis, Thank you very much for taking the time to give such positive feedback. We are very proud to know we are doing the best we can for all our lovely families. Take care and best wishes Alex and the Owens team
5Simon Mercer1st Feb 2024
The whole of the staff at Owens were nothing less than exemplary. Their compassion was second to none, always considerate, with helpful advice, every time I had reason to speak to them. I would unreservedly recommend this friendly, kind and family run business, especially Alex, to anyone who has to unfortunately use their services. Thank you!
lorraine Murphy replied
Hi Simon, thank you very much for taking the time to give feedback. Thank you for choosing Owens to take care of your lovely auntie Enid, the pleasure was all ours. Take care and best wishes Alex and the Owens team
5Rhonda Naya1st Feb 2024
couldn't of done any better
lorraine Murphy replied
Hi Rhonda, thank you for taking the time to submit a review. It was an honour to take care of your lovely dad and family during such a difficult time. Take care and best wishes Alex and the Owens team
5Arthur mellor23rd Jan 2024
The service we received from yourselves was outstanding the staff at owens funeral directors were very professional in guiding the requirements that we wanted for the cremation I would recommend owens to anyone looking for this service in the future thank you so much all your help and understanding made this difficult time that we were going through as a family easier as you had taken the strain off ourselfs and didnt have to worry about anything
lorraine Murphy replied
Hi Susan, thank you very much for your review and your kind words, the pleasure was all ours. Take care and best wishes from the Owens team
5Iain Brew22nd Jan 2024
Alex and her team were wonderful from the moment we met them…professional, kind and thoughtful.
Thank you - definitely recommend you to anyone needing your service and support
lorraine Murphy replied
Hi Iain, Thank you for your review and kind words, really means so much to us here at Owens knowing we are doing such a great job. Thank you for choosing us to look after your lovely mum and family. With our warmest wishes Alex and the Owens team
5Kim Ashton 22nd Jan 2024
I couldn’t be happier with the service that we received x the compassion and empathy and sincerity shown was just lovely when your going through a difficult time, nothing was a problem or too much and we appreciated their guidance, they simplified the process for us, and the lovely little touch of the packets of forget me knots was lovely. Highly recommend xx
lorraine Murphy replied
Hi Kim, Thank you so much for taking the time to write such a lovely review. The pleasure was all ours, Thank you for choosing Owens to take care of your dads final journey. Take care and best wishes Alex, Lorraine and the Owens team x
Address
15-17 Liscard Village Liscard Wallasey Wirral CH45 4JG
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
Latest Verified Reviews
Fiona Bell19th Jun 2024
The team at Owens were so kind, organised and professional, we are very grateful for their guidance in organising a lovely funeral.
Sue Newton19th Jun 2024
Can not fault this company they have been brilliant with me after the loss of my daughter Claire and they are still.
I would recommend this companey and i have done to to everyone i speak to.
Again brilliant friendly and proffesional company.Exellent
John Helsby11th Jun 2024
Thoroughly recommend Owens funeral services. From start to finish attention to detail and care and availability excellent. All staff are brilliant, especially Alex and Lorraine who so lovely and thoughtful at such a difficult time. Costs were very competitive, so you don't need to look elsewhere.
My dad's funeral was perfect. And my 84 yr old mother couldn't be more pleased with the service received. Thank you from the bottom of our hearts.
SAIF Member