Owens Independent Funeral Directors are a family run funeral service company who pride themselves on offering a professional and compassionate service to bereaved families
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
About Us
Owens Independent Funeral Director is a trusted family run business based in Wallasey, Wirral.
Situated in a modern and comfortable funeral home. Owens Funeral Services have two beautiful chapels of rest, the Lily Chapel and their Sky Chapel, where you can visit your loved one and pay your final respects before the funeral service.
Established in 2018, Owens Funeral Services have over 40 years combined experience and have a wealth of knowledge in repatriation, specialising in high-risk funerals.
Their professional and compassionate team pride themselves on providing families with an affordable service to the highest standard without compromising on quality.
Whatever your requirements or personal wishes, Owens Funeral Services can help you plan the perfect funeral to suit your needs. If you have any questions, feel free to contact their office in Wallasey to find out more.
What Families Say
AI Summary
Many families describe feeling genuinely cared for throughout their arrangements, saying staff listened carefully to their wishes and treated them with warmth as well as professionalism. Several emphasise how Lorraine and Alex, who run the business together, provided personal attention and were consistently available, often checking in on families even after the funeral itself had taken place.
Families consistently highlight how smoothly the funeral day went, crediting careful preparation and attention to detail—from the appearance of the hearse and flowers to small personal touches like music playing while their loved one rested, or seeds and forget-me-nots included with the order of service. Many note that staff explained every step of the process beforehand, which reduced stress and made them feel in control of decisions.
A number of reviews mention that costs were reasonable and transparent, with no hidden charges or hard selling, distinguishing the experience from other funeral directors families had contacted. Several families also remark on the care shown not just during arrangements but in the weeks after, with staff remaining supportive and helpful with matters beyond the funeral itself.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Hayley Chambers8th May 2025
Owen’s funeral directors were amazing I would recommend them to my family and friends they were so professional and caring and went above and beyond for us as a family when we lost my dad I can’t thank them enough they turned a bad time into something we can remember positively they took care of everything and was able to offer advice and guidance which I really appreciated
lorraine Murphy replied
Hi Hayley, Thank you for taking time to leave such a lovely review. Your kind words mean so much to us. Thank you for choosing Owens to look after your lovely dad. Best wishes Alex, Lorraine and the Owens team
5Roz Parry8th May 2025
Booked a Plan a few years ago..staff so helpful. When husband died they could not do enough for me. Great empathy care and compassion yet totally professional. Highly recommend.
lorraine Murphy replied
Hi Roz, Thank you for sharing your kind words with us and thank you for Choosing Owens to take care of your lovely husband and family. Really means so much to us knowing we are doing our families proud. Take care and best wishes Alex, Lorraine and the Owens team x
5Fiona Waite8th May 2025
Really lovely caring funeral home. Excellent service. Couldn't do enough for us. made mums funeral beautiful memory . Thankyou .
lorraine Murphy replied
Hi Fiona, Thank you very much for the positive feedback and sharing your experience with us. It was our pleasure to look after your lovely nan and family during such a difficult time. Kindest regards Ale and the Owens team
5Geoffrey Lee8th May 2025
Owens funeral directors service was excellent,they were caring, compassionate and with us every step of process,providing help,support and advice throughout and would highly recommend.
lorraine Murphy replied
Hi Geoff, Thank you very much for the heart-warming review. The pleasure was all ours and thank you for choosing Owens to look after your lovely family. Kindest regards Alex, Lorraine and the Owens team
4Carolyn Barham8th May 2025
Very good couldn't fault them
lorraine Murphy replied
Hi Carolyn, Thank you so much for the review and kind words. Kindest regards Alex, Lorraine and the Owens team
5Dale Ravenscroft4th Apr 2025
Alex was truly amazing. She looked after me and My Husband from day 1 with care and compassion. She took time out to listen and very was kind and courteous throughout. Nothing was too much trouble. First class service at such a difficult time. Highly recommended
lorraine Murphy replied
Hi Dale, Thank you very much for taking the time to send such a lovely review. Your kind words mean so much to us. The pleasure was all ours and thank you for choosing Owens to take care of your wonderful husband and his final journey. Thinking of you all and sending love from Alex, Lorraine and the Owens team x
5Joanne Fogg4th Apr 2025
Not something I've ever had to deal with before but from start to finish Lorraine and Alex guided me through the process with so much care and compassion. It's been really hard but to know we had a friendly face or an understanding voice on the other end of the phone helped a great deal. I'm so glad we chose to use Owen's, and although, not a nice thing to have to recommend, I hands down would recommend their services to anyone unfortunate enough to need to use them. I cannot thank them and the team enough.
From all of Allan Dyson's family and friends, thank you again.
lorraine Murphy replied
Hi Joanne , Thank you for sharing your gratitude and thanks , It means a lot to myself and all our team .
Take care xx
From Lorraine , Alex and the Owens team x
5Joanne Simpson4th Apr 2025
There service from Lorraine and owens was amazing they took care of everything so caring and empathic they made what was the worst time in my son's life bearable with the compassion that was shown to us right from the beginning right through to funeral I would really recommend them absolutely brilliant 👏
lorraine Murphy replied
Hi Jo , Thank you for taking the time to share about your experience at Owens . It was our honour to look after you and your boys .
Warmest Regards
Lorraine
5Stephen Peckham 7th Mar 2025
On behalf of Mum and her son's and the family we would like to thank Lorraine and Alex and all at Owens for taking car of Dad Joe's funeral. You were, from the moment we walked through your door so helpful and extremely curtious. All our needs were met in a distinguished manner and everything was taken care of. Cars were immaculate,order of service taken care of. Silk flowers provided even parking cones provided. A nice touch were the packets of seeds with a lovely message to the memory of Joe. A special mention to Jordan who put together the humourist speech and delivered it superbly. Can not thank Owens enough for taking the pain out of a sad occasion for us.
lorraine Murphy replied
Hi Stephen , Thank you so much for taking the time to write such a lovely heartfelt review .
Take care and god bless from Lorraine , Alex and the Owens team xx
5Balbir Singh21st Feb 2025
This is the second time that I have used Owens. On both occasions they were extremely respectful, courteous and helpful throughout the whole process. They accommodated all our needs and nothing was too much trouble for them. Their service was exceptional and I would highly recommend them. Thank you to Alex, Lorraine, and all the staff at Owens .
lorraine Murphy replied
Hi, Thank you so much for taking the time to leave such a positive review. Your kind words and appreciation really mean so much to us and it was our pleasure to look after Tom and your family during such a difficult time. Take care and god bless, Alex, Lorraine and the Owens team x
5Allan Clarke 20th Feb 2025
From the very moment Owens picked my wife up from our home, and beyond her funeral, they have been professional, courteous, kind, understanding, friendly and just perfect in every way. We cannot recommend them highly enough
lorraine Murphy replied
Hi Allan , Thank you so much for writing such a lovely review . I am sure It gave you and your family great comfort to know your lovely wife was in such good hands . Take care from Lorraine , Alex and the wonderful Owens team .
5Gail Curry20th Feb 2025
I would never use any one else again. Alex and Lorraine were outstanding. Very professional and very caring. Massive thanks to all at Owen’s in Wallasey x
lorraine Murphy replied
Hi Gail ,
Thank you so much for taking the time to write about your experience at such a difficult time. Thank you for your kind words , I truly means a lot to myself and our team.
Take care from Lorraine , Alex and the Owens team xx
5Gisele Griffiths 9th Feb 2025
This is the second time, I've needed a funeral directors and once again I can say that the service that Owens provided was top rate. The care and attention given to my family and our late mother was truly excellent to the last detail. I'm hoping it's a long time before I need to use their service again but I will not hesitate to pick them or recommend their service to anyone unsure of where to go.
lorraine Murphy replied
Hi Giselle, Thank you very much for taking the time to write a review. Your kind words and expressions of thanks really mean so much to us. Take care and best wishes Alex, Lorraine and the Owens team
5Moira Rose 5th Feb 2025
A wonderful, kind, respectful funeral directors throughout. I would highly recommend them. Many thanks Owens.
lorraine Murphy replied
Hi Moira, Thank you for taking the time to leave a review. Your lovely words and expressions of thanks are greatly appreciated. Take care and best wishes Alex and the Owens team
5Deborah Davison31st Jan 2025
Excellent service
Lovely staff
Professional
lorraine Murphy replied
Hi Deborah Thank you for taking the time to leave a review and positive feedback. Your kind words are welcomed Kindest regards The Owens team
4christine laws29th Jan 2025
Louise and Alex, were very helpful and kind made making husbands funeral arranged easier and never felt anything was to much trouble . The funeral was done with dignity and respect. Made a difficult day feel more manageable
lorraine Murphy replied
Hi Christine, Thank you very much for taking the time to leave such a lovely review. Thank you for trusting in Owens to take care of your family during such a difficult time. Kindest wishes Lorraine, Alex and the Owens team
5San San29th Jan 2025
It was organised perfectly above and beyond their call of duty . Really appreciated
lorraine Murphy replied
Hi San, Thank you very much for taking the time to leave some positive feedback. Your kinds words mean so much. Kindest regards
Alex and the Owens team
5Susan Owens21st Jan 2025
Thankyou Lorraine & Alex & team for taking care of my brothers funeral. From the first call to meeting Lorraine & arranging his funeral & then the service with Alex & team I knew I'd chosen the right funeral directors. I found Owens funeral services to be extremely professional, very caring & so helpful in guiding me through the process at such a difficult time. A big thankyou to the whole team. A 5 star rating isn't enough.
lorraine Murphy replied
Dear Susan , Thank you so much for taking the time to write such a lovely review . It was our honour to look after Robert and help and guide you all as a family .
Take care from Lorraine , Alex and the wonderful Owens Team .
5Debbie Beattie21st Jan 2025
You all went above and beyond we are both so glad we came to Owens, we highly recommend you to anyone who needs your service thank you so much for caring and helping us both x
lorraine Murphy replied
Dear Debbie , Thank you for taking the time to write about the service you received from Myself, Alex and the Dedicated Owens Team . It is always appreciated by everyone who took care of Dad .
Take care From all the Owens Team
5Charles Harris21st Jan 2025
Excellent service, everything was gone through in detail, nothing was too much trouble, all aspects were gone into nothing left to chance, order of service, music, hymns, flowers, cars. Without the help of Lorraine and Alex, I would have missed a lot of the detail.everyone at the funeral said" how professional and caring the whole team were" Owens made a vary difficult time bearable .
lorraine Murphy replied
Dear Charles , Thank you for taking the time to write about the care and attention you and your family received from myself and our dedicated Owens team . I am sure it gave you and your family great comfort to know Betty was in our care . Wishing you and all your family well . From Lorraine and the wonderful Owens team .
5Jordan Morgan28th Dec 2024
Outstanding service from the whole team. I feel privileged to have used Owens and their dignified, person-centered care for my late mum was impeccable. Truly lovely people. Thank you Lorraine, Alex and all the team for everything you do.
lorraine Murphy replied
Hi Jordan, Thank you very much for taking the time to leave such lovely positive feedback. Your kind words and appreciation really does mean so much to us. Thank you for giving us the honour in looking after your family during such a difficult time. Much love and best wishes Alex, Lorraine and the Owens team
5Lyndsey Speed20th Dec 2024
I can't thank Owens enough for taking care of mum, for making us feel so comfortable and for making the whole process less painful for us as a family. Such a wonderful place, with wonderful people. Thank you x
lorraine Murphy replied
Hi Lindsey, Thank you very much for taking the time to leave such a positive review. The pleasure was all ours and thank you for choosing us to look after your lovely mum and family during such a difficult time. Our thoughts are with you always, Alex, Lorraine and the Owens team
5Timothy O'Rourke 12th Dec 2024
Alex & the team demonstrated total care and compassion from the onset of mums passing.
An exceptional service provided.
lorraine Murphy replied
Hi Tim, Thank you for your kind review and positive feedback and also thank you for choosing us to look after your wonderful mum and family during such a difficult time. Our thoughts are with you always, Kindest regards
Alex, Lorraine and the Owens team
5 Ruth Delaney11th Dec 2024
Would highly recommend Owen’s they were thoughtful & supportive & very good value with no hard sell
lorraine Murphy replied
Hi Ruth, Thank you for your review and positive feedback. The pleasure was all ours to look after your family during this difficult time. Kindest regards Alex, Lorraine and the Owens team
5Vivienne Lee11th Dec 2024
everyone was wonderful and so caring this is the third funeral that owens has done for our family and we carnt praise them enough thankyou to everyone x
lorraine Murphy replied
Hi Viv, Thank you very much for taking the time to write such a lovely review. Its a pleasure to know we are making our families proud. Take care and much love from Alex, Lorraine and the Owens team x
Address
15-17 Liscard Village Liscard Wallasey Wirral CH45 4JG
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
Latest Verified Reviews
Hayley Chambers8th May 2025
Owen’s funeral directors were amazing I would recommend them to my family and friends they were so professional and caring and went above and beyond for us as a family when we lost my dad I can’t thank them enough they turned a bad time into something we can remember positively they took care of everything and was able to offer advice and guidance which I really appreciated
Roz Parry8th May 2025
Booked a Plan a few years ago..staff so helpful. When husband died they could not do enough for me. Great empathy care and compassion yet totally professional. Highly recommend.
Fiona Waite8th May 2025
Really lovely caring funeral home. Excellent service. Couldn't do enough for us. made mums funeral beautiful memory . Thankyou .
SAIF Member