Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
About Us
Established in 2004, Susan Whymark Funeral Service is dedicated to helping you through a difficult time in your life. Everything is carried out under one roof, from arranging your loved one’s funeral to visiting them in the peaceful chapel of rest.
This independent funeral directors in Eye, Suffolk, is run by mother and daughter, Dianne and Susan Whymark. Susan has been a funeral director for over 20 years and started her own firm from scratch. Dianne has retired from a 41-year career in nursing, with 21 years’ experience in palliative care.
The premises in Eye are in a rural setting away from the High Street, with plenty of convenient free parking and wheelchair-friendly access. Susan Whymark Funeral Service offers free transport for all necessary appointments relating to the funeral, should you need it, or their friendly and understanding staff can arrange a home visit.
The professional and considerate staff at Susan Whymark Funeral Service can help you every step of the way, from advice on registering a death, to handling charitable donations and aftercare bereavement support. Whatever you have in mind, they can liaise with suppliers and service providers to give your loved one the ideal funeral.
Call Susan Whymark Funeral Service now to learn more about the services they provide and make arrangements for your loved one.
Many families emphasize the care and attentiveness they experienced throughout the funeral process, describing staff who listened carefully to their wishes and treated them with genuine compassion during an emotional time. Families repeatedly mention how the team guided them through each step, answered their questions patiently, and made themselves available when needed, reducing stress at a point when they felt overwhelmed.
Several describe the funeral day itself running smoothly and respectfully, with staff managing all the practical details so that families could focus on saying goodbye. Many note that specific requests—from music choices to special tributes to particular flowers—were handled thoughtfully and without fuss, even when unusual or last-minute adjustments were needed.
Communication emerges as something families value highly: they mention being kept informed at each stage, receiving prompt replies to questions, and feeling included in decisions rather than having arrangements simply done to them. A number of reviews note the personal touch that set the experience apart, with families feeling they mattered as individuals rather than being processed as one of many cases.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Robin Knight14th Sep 2026
Professional, considerate, helpful. Made the whole process less stressful.
5Vivian Mayhew3rd Sep 2026
We cannot thank Susan and her team enough for the care,support and professionalism they showed us during one of the hardest times of our lives.
From start to finish they were calm, compassionate and professional, giving us compfort and reassurance when needed the most.
Communication was excellent throughout,and they guided us through every step of the process,making everything as easy as possible during such a difficult and emotional time.
We are incredibly grateful for everything they did for us and would wholeheartedly recommend their service to anyone. Thank you for helping us through everything with such kindness and dignity.
5Claire Smith25th Aug 2026
All matters handled sensitively and respectfully from the moment of our mother's death until her funeral. We received guidance and helpful advice from all. We would definitely recommend. Thank you.
5Ellen Nunn25th Jul 2026
The complete team gave respect and dignity with professional kindness which helped with necessary arrangements at the saddest of times.
Susan Whymark replied
Thank you Julie for your words. I'm very glad everyone looked after you and it was my privilege to look after your dear father.
5Hazel Abbott7th Jul 2026
At the hardest of times, these people made our lives so much easier, every member of staff that we had contact with, without doubt were amazing.
Susan Whymark replied
Thank you so much, so glad the whole team took such good care with you. Thank you for taking time to give your kind words. Hazel and Honor and all the Abbott family have been a big part of my life for many years.
5Maureen Cracknell27th May 2026
Such lovely caring service in what is such a difficult time. Everything explained in detail. Highly recommended.
Joanne Rowe replied
Dear Maureen, Thank you very much for your kind words. We are very much honoured to be able to support and guide your family. Kind regards, Joanne
5Brenda Lock26th May 2026
Everything they did was perfect and they went above and beyond. Very happy with the service.
Joanne Rowe replied
Dear Brenda, Thank you so much for your kind words. It is our privilege to support you and care for Simon. Kind regards, Joanne
5Clare Horton26th Apr 2026
Susan and her team are amazing. Taking every detail into account.
Cathy was so helpful, supportive and knowledgable.
Thank you all
Cathy Cunningham-Elliott replied
Dear Clare. Thank you for taking the time to leave this review. It was a privilege to support you and your family and help arrange the farewell you wanted to for your mother. Regards Cathy
5Barry Mellish21st Apr 2026
Very professional, very efficient and very pleasant to deal with.
5Stephen Delarre16th Feb 2026
I am blown away by the care, attention to detail, and helpful attitude of everyone I dealt with from collecting my late mother right through to her service at Severn Hills crematorium
This company could not have been kinder, more patient or respectful.
They made a stressful time so much easier and I cannot recommend them highly enough.
Joanne Rowe replied
Dear Stephen, thank you very much for your very kind words. It was our honour and privilege to care for your mum and guide you through the arrangements. Kind regards, Joanne
5Joanne Parker15th Feb 2026
Susan Whymark Funeral Services were amazing in making the arrangements for my Mum's funeral. Joanne guided us through every step of the way and Melanie the Celebrant made lots of suggestions that we otherwise wouldn't have thought of. Plus we were so grateful that they looked after my Mum in the Chapel of Rest. We couldn't have asked for more.
Joanne Rowe replied
Dear Joanne, thank you for taking the time to do this review. It was my privilege to help you through the arrangements and to look after your mum. We are so pleased that everything was as you wished. Kind regards Joanne
5Sara Capon7th Feb 2026
It all ran beautifully.Your team are dignified,professional and kind at all times.It helped make a difficult day easier so,a profound thank you.
5Carol Aldridge24th Jan 2026
Very professional and caring?
5Aubrey Ellener11th Dec 2025
We see Joanne there very helpful and she carried out all our wishes. Made us feel very comfortable.
5Lyndon Lymbery24th Nov 2025
The team where very helpful at difficult times so very grateful for there help thank you
Mandy Porter replied
Dear Lyndon,
It was such an honour for me to be there for you and the boys. Maggs was such a lovely lady and will be missed by all.
Best wishes
Mandy
5Shayne Johnston18th Nov 2025
For what seemed a daunting task was made very simple and the level of care and communication was fantastic . Well done and thank you kind regards Jimmy j
5June Debenham17th Oct 2025
Very helpful and all very kind.
5Joanne Ede13th Oct 2025
I could not have asked for from the Susan Whymark team; every touch point was respectful, kind and patiently considered and explained. I am very grateful to everyone; in particular Joanne for all the preparations and William on the day. Thank you.
5Sue Williams23rd Sep 2025
The team were absolutely brilliant, nothing was too much trouble even with the challenge of a rather large floral tribute in the shape of a train. My wheelchair even had its own transport and was there when I needed it. Our driver so so considerate and gave just the right level of care and conversation, they really cared for us, I would definitely recommend 100%.
5Kevin Brown14th Sep 2025
Everything went smoothly from start to finish. We were able to get everything sorted at short notice as we are going on holiday next week.
Cannot fault this company at all , great service and attention to what we needed at all times
5Charles Maitland2nd Sep 2025
Susan leads a very professional team which provided a sensitive and sympathetic service to the family. It could not be faulted in any way.
We are all very grateful.
Susan Whymark replied
Thank you Charles. Tony was an amazing person and I am so glad you have been pleased with the arrangements. Susan
5Tim Bird1st Sep 2025
Everyone I spoke to, advised me to contact you! From my very first phone call, to shaking your hand at the Crematorium; saying thank-you to Susan and all her staff, just isn't an adequate way of expressing my immense and sincere gratitude.
Susan Whymark replied
Bless you Tim, it has been our privilege and pleasure to look after you and dear Wallace. Best wishes Susan
5Clare Stringer26th Aug 2025
We cannot thank Susan and the team enough for their amazing care of my dad and us as a family. Nothing was too much trouble. We will be forever grateful.
5Lynne Wheeler9th Aug 2025
Everyone involved in Ann's funeral made it respectful, caring and it was exactly what Ann would have loved.
From planning with Cathy, the support she gave from the complications we had at the beginning (outside of our control) to the regular contact, clarification, support and comfort that was above and beyond any expectations. On the day the funeral team dealt with everything respectfully, calmly and in keeping with our wishes, this made the funeral go smoothly and flawlessly. I can not thank them enough for their professional manner and flawlessly service
Cathy Cunningham-Elliott replied
Thank you for your kind words Lynne - it really is a privilege to have been able to able to support you and provide the service that you wanted for Ann.
5Sally Winterbourne5th Aug 2025
It's difficult to navigate the practical necessities of dealing with a loved one's death. From the moment I rang Susan Whymark Funeral Services Ltd , I knew I was in safe hands. The night my husband passed away, they came to collect his body from our home and showed deep respect for him, and great compassion for me, as well as leaving a very useful booklet for me to read regarding next steps. When I visited their offices in Eye to make the arrangements, the process was efficient and sensitively handled. There's a lot to do when organising a funeral - choosing a location, viewing the body, getting flowers arranged, doing an order of service with photo montage and music. It was all new to me but Susan Whymark Funeral Services were informative and helpful at every stage. On the day of the funeral itself, the whole team of pallbearers and Susan Whymark were professional, well-organised and sensitive. The pallbearers were flawless at all points and the committal into the grave was seamless. Susan Whymark Funeral Services Ltd helped me give my husband a wonderful funeral and are professional and empathetic to the highest degree. In my opinion they are the best, and none can be better. Sending my grateful thanks to the whole team.
Address
Chestnut House, 12 Progress Way Langton Green Eye Suffolk IP23 7HU
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
Latest Verified Reviews
Robin Knight14th Sep 2026
Professional, considerate, helpful. Made the whole process less stressful.
Vivian Mayhew3rd Sep 2026
We cannot thank Susan and her team enough for the care,support and professionalism they showed us during one of the hardest times of our lives.
From start to finish they were calm, compassionate and professional, giving us compfort and reassurance when needed the most.
Communication was excellent throughout,and they guided us through every step of the process,making everything as easy as possible during such a difficult and emotional time.
We are incredibly grateful for everything they did for us and would wholeheartedly recommend their service to anyone. Thank you for helping us through everything with such kindness and dignity.
Claire Smith25th Aug 2026
All matters handled sensitively and respectfully from the moment of our mother's death until her funeral. We received guidance and helpful advice from all. We would definitely recommend. Thank you.
NAFD Member
SAIF Member