Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
About Us
Established in 2004, Susan Whymark Funeral Service is dedicated to helping you through a difficult time in your life. Everything is carried out under one roof, from arranging your loved one’s funeral to visiting them in the peaceful chapel of rest.
This independent funeral directors in Eye, Suffolk, is run by mother and daughter, Dianne and Susan Whymark. Susan has been a funeral director for over 20 years and started her own firm from scratch. Dianne has retired from a 41-year career in nursing, with 21 years’ experience in palliative care.
The premises in Eye are in a rural setting away from the High Street, with plenty of convenient free parking and wheelchair-friendly access. Susan Whymark Funeral Service offers free transport for all necessary appointments relating to the funeral, should you need it, or their friendly and understanding staff can arrange a home visit.
The professional and considerate staff at Susan Whymark Funeral Service can help you every step of the way, from advice on registering a death, to handling charitable donations and aftercare bereavement support. Whatever you have in mind, they can liaise with suppliers and service providers to give your loved one the ideal funeral.
Call Susan Whymark Funeral Service now to learn more about the services they provide and make arrangements for your loved one.
Many families mention the care and attentiveness shown by the team throughout the funeral arrangements, describing the staff as compassionate, kind, and genuinely concerned for the family's wellbeing during an emotional time.
Families repeatedly praise how smoothly the funeral day itself proceeded, noting that the team managed every detail with professionalism and dignity, from the arrival of mourners through to the committal or cremation.
Communication features regularly in reviews, with families appreciating that they were kept informed at each stage, guided through the process step by step, and given the opportunity to express their wishes, which were then carefully carried out.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Rebecca Hibbert14th Jun 2024
I cannot thank you and your staff enough for the amazing care throughout the whole process. I was a little lost at the beginning but was helped through every step and someone was always around to answer any queries I had. I would whole heartedly recommend you. The service itself was beautiful and I couldn't have wished for anything more. Thank you all for your kindness and care during the most difficult of times.
5Rob Hodder5th Jun 2024
Our family have used Susan Whymark twice, once in 2010 when Dad passed away and now in 2024 when Mum passed.
Each time they have been both personally caring and totally professional, even down to small touches like having an ample supply of umbrellas ready for a rainy committal. As an independent company they also fit with our preference to use local businesses.
Heaven forbid we should need them again too soon, but we won’t hesitate when the time comes.
5Catherine Jagger27th May 2024
We had no hesitation in contacting you for mum after you looked after our father’s funeral 14 years ago.Your service is highly professional but more importantly your friendly manner seems effortless and is priceless at such an emotionally charged time. THANK YOU 🙏 Catherine and Mark Jagger
5Jo Hubbard5th May 2024
A good and helpful service throughout.
5Kathy Burn23rd Apr 2024
Excellent service throughout.
Mandy was very kind, caring, professional and empathetic and supported us throughout the whole process. I was very grateful for her and Ian Moore's advice and help through a very sad and difficult time arranging Mum and Dad's joint funeral. Nothing was too much trouble and the day went very smoothly. The team showed the greatest respect and dignity, I would highly recommend their services.
5Victoria Bingham16th Apr 2024
Very helpful and took a huge burden off my shoulders. Haven’t received her bill yet so don’t know whether it was good value.
5Marion Barker15th Apr 2024
When my husband Pete passed away I always knew he wanted Susan to carry out his funeral. My son Ian and I called into the office in Eye and Susan was absolutely fantastic making all the arrangements and was so patient when I got it all wrong !!! She was so sympathetic, caring so kind and considerate. I went and said goodbye to Pete and he looked so peaceful dressed up in his funeral tails and funeral clothes. The funeral service went off without a hitch, she was absolutely marvellous, so kind and caring. I would recommend Susan Whymark Funeral Services to everyone. Thank you so much.
5Raymond Stoter12th Apr 2024
Kind caring people from funeral parlour, helped make the day special for me
Regards
RAY
5Philip Flagg8th Apr 2024
Kindness and understanding was a watchword. I cannot speak highly enough of Susan Whymark Funeral Service
5Kim Cardy31st Mar 2024
Susan Whymark has been or go to business for family funerals for some time now. They are compassionate, professional and empathetic, making what is a difficult time that bit easier to cope with. I cannot recommend them highly enough.
5Susan Brookes31st Mar 2024
Thank you for arranging a beautiful service for our mother.
5Tony Dade30th Mar 2024
Susan and her team were just fantastic though all stages of my mums funeral. the level of professional care and attention to detail my mum had requested for her funeral was spot on .
5Jasmine Croucher25th Mar 2024
This company is excellent in all respects and very understanding and sympathetic excellent at everything they do best funeral company .
5Jennifer Dyne23rd Mar 2024
The organisation was faultless from beginning to the end.
The kindness show by all your staff was much appreciated.
5Yvonne Wilkins13th Mar 2024
Joanne was incredible with the organisation of Mike's funeral. Nothing was too much trouble despite a few odd requests and it was great to meet Susan at the Crematorium. A very professional organisation.
5Gillian Thacker-McPherson3rd Mar 2024
We would not hesitate to highly recommend Susan Whymarks Funeral directors. The personal, heartfelt, dignified service that they provided helped us navigate the very emotional process of organising our Mums funeral. Susan made sure that the day went smoothly and supported us as a family throughout the whole lead up to it too. You just knew she had looked after our Mum. Extremely professional but with such a personal touch.
5Valine Whatling26th Feb 2024
Very pleased with everything you all did. Everyone was so lovely and friendly & so helpful and also to have Ian Moore there which was good.
Thank you.
5Marcus Welch26th Jan 2024
Susan Wymark funeral services are simply the best, faultless. Thank you to all their staff.
4Stephen Wright22nd Jan 2024
Mandy was excellent throughout. Mix up with the Vicar spoilt things somewhat.
Susan Whymark replied
Thank you for your review regarding your mother's service and your kind words especially under the circumstances. We do everything in our power to make things run smoothly however, as you now know, unfortunately, we have no control over the actions of the Clergy taking the service. I do hope you manage to get things resolved with him. Best wishes, Mandy
5Tessa Bell19th Jan 2024
Amazing funeral directors, nothing was too much trouble, they made the funeral very personal and Mandy was amazing, highly recommend and wouldn't use anyone else as these are the best in the business!
Mandy Porter replied
Thank you for those kind words. I was an honour to be there for you both. He was a lovely man. You did him proud.
5Tracy Fulcher2nd Jan 2024
I received an excellent service. Very friendly staff, who made everything less stressful. Thank you
5Beverley Chapman22nd Dec 2023
Lovely team, kind, considerate, couldn't have been more helpful, nothing was too much trouble.
Can't thank them enough for everything they did.
Susan Whymark replied
You are all very welcome, Violet was a lovely lady and it was a privilege to look after her and Gordon.
Best wishes, Susan
5Molly Brundle15th Dec 2023
While we were all grieving, all of the staff at 'Susan Whymark Funeral Services Ltd' supported us and dealt with all the funeral arrangements. They treated everyone with the utmost respect - we can't praise them enough but we thank them all from the bottom of our hearts.
Susan Whymark replied
Thank you for your kind words, I am so pleased you felt so supported by us all. Kind regards, Susan
5Justin Ransome3rd Dec 2023
Absolutely wonderful help and personal service. Everything from start to finish. Made my emotional time from losing my Father absolutely stress free. Thank you so much again. Wonderful.
Susan Whymark replied
Justin, it was a priviledge and pleasure to look after you and your dear dad at such an awful time. Thank you for taking time to give a review. All the best, Susan
5Graham Abbott1st Dec 2023
They were very helpfull and everything went as planned.
Address
Chestnut House, 12 Progress Way Langton Green Eye Suffolk IP23 7HU
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
Latest Verified Reviews
Rebecca Hibbert14th Jun 2024
I cannot thank you and your staff enough for the amazing care throughout the whole process. I was a little lost at the beginning but was helped through every step and someone was always around to answer any queries I had. I would whole heartedly recommend you. The service itself was beautiful and I couldn't have wished for anything more. Thank you all for your kindness and care during the most difficult of times.
Rob Hodder5th Jun 2024
Our family have used Susan Whymark twice, once in 2010 when Dad passed away and now in 2024 when Mum passed.
Each time they have been both personally caring and totally professional, even down to small touches like having an ample supply of umbrellas ready for a rainy committal. As an independent company they also fit with our preference to use local businesses.
Heaven forbid we should need them again too soon, but we won’t hesitate when the time comes.
Catherine Jagger27th May 2024
We had no hesitation in contacting you for mum after you looked after our father’s funeral 14 years ago.Your service is highly professional but more importantly your friendly manner seems effortless and is priceless at such an emotionally charged time. THANK YOU 🙏 Catherine and Mark Jagger
NAFD Member
SAIF Member