Punctual, polite, professional, perfection personified. A loving and attentive service provided from start to finish. This was our first experience with a funeral directors and Mark from Rouse & Co supported us all the way. At such a difficult time, he was always welcoming and willing to help, answering all our questions and requests with patience and understanding. Mark's lighthearted and personal approach made us feel like a friend was taking care of us and we felt in safe hands at all times. The end result was a beautiful, heartfelt and perfectly executed funeral service that will always be remembered. We are truly grateful to Rouse & Co for their endless support and are highly recommended.

They exuded warmth and kindness. They made a difficult time bearable. Even through the lockdown and restrictions they communicated throughout and any questions asked were answered quickly. They went above and beyond to be a help to the family.

They dealt with everything in a very caring and helpful way. Nothing was too much trouble.

Rouse & Co are a true gem in their field of business. They were recommended to me by my neighbours, for which I am most grateful. I am now keen to pass on the best word as they deserve recognition and gratitude for the superb quality of service and the ethos of their work. My dear Mum died at the peak of the Covid epidemic, and although she was SARS-CV2 negative all the CV19 restrictions applied to the funeral-related procedures. Those rules were then newly introduced and subject to daily amendments, which made funeral planning particularly difficult. The Covid crisis rules were very restrictive from both logistic and emotional points of view. Just imagine a funeral with only a handful of mourners permitted, each 2 meters apart, with no human touch allowed. I was devastated that my lovely Mum won't have a proper funeral that she so well deserved. But Mark Rouse took simply excellent care of her last journey in April 2020 and guided me through that saddest and most difficult of times with full understanding, compassion, empathy, and efficiency. Mark has been most supportive and kind to me, both pre- and post-funeral in a manner that was empathetic and professional in equal measures, while organising the funeral in the most efficient and smooth manner despite the dire external circumstances. I have thought about how he manages to balance the core of his demanding work with his compassion for clients as it must be a difficult and fine balance to achieve, and I concluded that he has a natural gift for this profession. I would like to thank Mark Rouse for executing Mum's funeral so well under such difficult circumstances, and for his much-appreciated insight, support, and help during my bereavement worsened by the fact that it has overlapped with the dreadful time of social isolation and distancing, and loneliness during the Covid-19 epidemic. I wish Mark Rouse & Co every success and satisfaction they so well deserve. Dr J Opacka CR0 9JQ 17/6/2020

Lovely people. Extremely helpful and patient. Very professional. Understanding and kind. Delivered everything I asked for. Would definitely recommend.