5 Michael Elson 17th Feb 2020

Every part of what is a traumatic and upsetting process was dealt with such sensitivity. From the moment my wife was collected from Guys to talking about the arrangements with Elaine - who made myself and daughter feel relaxed and comforted that Kate was being so well looked after - to the day itself. The guys on the day were all fantastic. I didn't need to be concerned about anything but being in the moment of the service. They looked after me, my family and the huge number of people who turned up with quiet professionalism. Thank you so much.

5 Katie Jordan 9th Feb 2020

We as a family, cannot speak highly enough of Albins. From the first call to Elaine at Deptford who was super helpful and friendly. To our family meeting with Elaine, she was incredible. Elaine made a very difficult time somewhat easier! She is been a huge part in my dads send off ! Even when visiting my dad in the chapel of rest, the warmth and welcome was always above and beyond what she had to do. On the actual day, Steve and his boys Jamie and co were professional and conducted themselves and the service with class and the special touches of respect they showed to my Dad and our family never went unnoticed!! Thank you all for everything 

5 Terry & billy Catchesides 14th Jan 2020

Thank you Elaine and John for bringing our precious Patty home to Deptford and Greenwich, the journey through Greenwich also the care and dignity you have shown to us all.  I know I speak on behalf of all our families but for a sad day it was Perfect .

5 Kim Gibson 4th Dec 2019

They were so caring and professional.

5 Lisa Beale 3rd Dec 2019

Everything was perfect, the boys on the day were extremely kind and helpful and Elaine was great at sorting everything out without too much trouble. Small details like water and tissues in the car were very helpful.  Thank you for making such a terrible sad time easier. 

5 Tracey Sawford 10th Jul 2019

Albins in Deptford have been amazing, especially Elaine. At a time when you don’t know whether you are coming or going Elaine would be there to steer you in the right direction. Nothing is to much for them, whatever you want they can make happen. We are thankful for the kindness, consideration & empathy shown to us as a family. Thank you from the bottom of my heart for taking such good care of mum.

5 Alexsandra Thompson 9th Jul 2019

I would like to thank F.A Albins as they were very professional and very supportive. Elaine was very helpful and made the process super easy. they listened to what we wanted and made the morning a great send off. I would recommend their service. Alexsandra Thompson

5 Alesha Forgie 10th Jun 2019

This is my family’s 4th time using Albins & Sons and as always the high standard and quality of service received each and every time we contacted them as well as on the actual day of the funeral was outstanding. Would highly recommend.

5 Diane Collett 4th Jun 2019

As a family, from our first visit to discuss the sudden death of my partner, we were made to feel as if we were the only family that were going through the loss and grief. Every member of staff had all the time in the world for us, were very professional yet made us feel as if we were friends. The actual funeral was an absolutely perfect day, and the professional yet personal way every member of Albins team acted, made it even more or a special, perfect day to remember forever. Albins staff really are amazing and know exactly how to act and behave, they have compassion, understanding, professionalism and care, which is really what you need when your world has just fallen apart. 

5 Tracey Owen 16th Apr 2019

Elaine was amazing from the moment we walked through the door, she helped us every step of rhe way, even organising father michael who everybody loved, George and his team on the day were very compassionate and nothing was to much trouble we are so glad we decided to have Albins as our directors

5 Natasha Smith 15th Apr 2019

Elaine and FA Albin, Deptford We found out about FA Albins following the sudden death of our dear mother on 13 March 2019. We never had a funeral director in place and so took to the internet to begin our search. We came across Albin and the reviews were 5* and contacted them. Immediately we were offered a service to collect our Mother but felt that being the first one we came across continued our search looking for alternatives to be on the safe side. Well it dawned on ud that after our intense internet search that we were safe hands from the first contact with Albins and called them again that night and instructed them to collect our mother. When the two gentlemen came to the house on time at 10pm as they advised they were extremely polite and showed respect to all whom were present. But most of all showed dignity to our late mother as they gently and competently prepared and took our Mother's body away even in the presence of many family members and friends. The morning after we were keen to meet the actual furneral director so we made an appointment with Elaine who from the first contact made us feel assured. We went to meet Elaine at the Deptford Branch with her infectious humour and laughter and her expertise enabled us to put things in place quickly. We left Albins in Deptford fully assured that our Mother was being fully looked after and that we were in very good hands. Throughout the process of arranging mum's funeral there was regular contact, updates, checks both by and with Elaine. Elaine ensure that we were always fully informed about the various elements and never made us feel we were a burden. She was always available when we wanted to call or visit and always greeted us with a smile. On the day of the funeral the standard blew us all away. The Albin team of undertakers arrived timely and well presented. The level of service received by George who led the way throughout the entire funeral was impecabble. He ensured that the family was looked after the whole day. From the placement of the wreaths, to the arrangements of the family in each car, to the planning of the journey, arrival at the church and organising of the pallbearers and placing the flower spray on the casket to the arrangements at the burial ground. Checking on family members and always consulting the family when needed. The detail was always there. The professionalism of the drivers was exceptional. They literally gave us a red carpet reception. The vehcile line up exhibited a stately service and mum definitely went in style. Each driver made the effort to rapport with their passengers and made us feel welcome throughout the day, opening doors and securing our belongings when needed and was always so courteous. Overall, the service received from Elaine and Albin Funeral Directors, Deptford was 100% and above expectation. We would definitely recommend Albins in the future and am eternally grateful to them for making our mum's homegoing that extra special.

5 Lisa O'Brien 14th Apr 2019

Everyone has been so very kind and handled all the arrangements with such compassion. From start to finish it felt like they were looking after a family member not a “client”, nothing was every too much trouble. They put my mum at ease and helped her through the day with such care and dignity. I know my dad would have been so proud of them all for looking after us. Could not have asked for anything more of them, would recommend them in an instant. Thank you all. 

5 Henry Haxton 2nd Mar 2019

everbody was wonderful

5 Michael Richardson 29th Jan 2019

From start to finish, the service was outstanding.

5 Denise Chambers 27th Jan 2019

Albins looked after my mum and I will be eternally grateful. The respect and kindness shown to mum and us as a family was exceptional. From the day she died to her funeral service mum was treated beautifully. I have to thank Elaine James who took the time to listen and took the worry from us. Elaine arranged everything and we didn't have to face any problems she was always there to advise. I think Albins and staff are a credit and would recommend then 100%.

5 Joanne Bell 10th Nov 2018

The service provided was first class. Their personal touch was what made what was a very difficult time for our family ,so much easier. They looked after us all from stat to finish.  I wouldn’t hesitate to recommend them

5 Aimee Ovenell 29th Oct 2018

Albin are the upmost helpful and respectable people ever always go above and beyond to help and was there 24/7 for us a family. George has the most beautiful send off and we send our thanks every single last member of staff at the Albin directors x

5 Pauline Sargeant 30th Sep 2018

Elaine from the Deptford branch was very supportive and helpful, she assisted my sister and myself to make all the arrangements for my Mum's funeral and also arranging a time for all the family to visit the chapel. On the day of the funeral I can only thank you for the support and help you gave us before and after the service . Thanking all the staff once a again at Albins.

5 Maxine Plunkett 18th Sep 2018

I couldn’t have asked for a better service. Everyone was so helpful. It made my dads send off extra special. Thanks so much to Elaine, Steve and all of the team. Truly exceptional With kind regards Maxine

5 Jessica Lymbery 2nd Sep 2018

Elaine from Albins was great, I would definitely recommend them. They really are a class operator and they made, what was a very difficult time, slightly easier. The guys on the day were also lovely and very professional. 

5 Kim Smith 23rd Aug 2018

Caring and professional service from this company. No complaints whatsoever.

5 Carole Bushell 20th Aug 2018

Elaine is brilliant - she not only looked after my beautiful Mum but cared for my husband a week previously too. She helped me with it all and gave me good advice and nothing too much trouble.                                                                 Lee and the boys were fantastic on the day, was hammering down with rain, they were getting soaked but was only interested in looking after us. A massive thank you to you all xxx

5 Janice Trathen 2nd Aug 2018

Words can not express how we feel about the  the compassion and respect that Albins Show , not only to the deceased but to family and friends as well . The team are truly amazing people . This is why we use Albins .  Thank you 

5 Rebecca Augustin 3rd Apr 2018

The Family used F.A Albin when our Father died 20 years ago and the experience that we received was impeccable. When our Mother died using F.A. Albin was her wish. Their warmth, professionlism, understanding of difficult time you are going through, communication, advice and support they provide all make a very traumatic and stressful time a lot easier to deal with.

5 Peter O'Brien 5th Mar 2018

I would recommend your services to anyone as it was more than excellent it was above and beyond.