A W Lymn

5 John Lane 24th Sep 2022

Every step of the way we were gently advised and guided. 

5 Imogen Mikle 21st Sep 2022

We can't thank Kirby and the team enough for making our mum's funeral such a special and fitting tribute to how amazing she was. In the days prior, everyone showed such kindness and gave us time, we never felt rushed, and we were made to feel comfortable to ask anything we needed. We were able to open up about our thoughts and fears when we talked with Kirby at our first meeting and we even had a laugh at points!
So many people came up to us and said what a wonderful service it was, some said it was the most beautiful they'd ever witnessed! The order of service sheets looked so perfect and we really appreciate how you made a bespoke design so we could incorporate our artwork of mum's favourite flower, Bluebells, and the team adding in the wildflower seed packets we wanted to include. Again we had so many people say how beautiful they were and how lovely the photographs were. It made such a special keepsake for people who knew and loved our mum. The flowers and blue casket were beautiful and we really appreciated being able to see mum in the Chapel of Rest, and that it was possible for mums close friend to visit the day after we did - that meant a lot that she was able to do that. Also that we were able to do mums make up was important - feel so grateful for these little things being accommodated.
Kirby was an absolute legend from the start to the end of the whole process. She has such empathy and nothing was too much trouble for her. We really feel she went above and beyond to make sure that this very important day for us was exactly as we wanted and gave us emotional support as well as practical, dedicating time to make sure that we were prepared and helped us to understand the process clearly, which was reassuring. She spoke to us both with such care and has such awareness of how differently people experience grief. She was able to support us both through everything, understanding that the way we are dealing with such terrible loss meant we had different needs. She did all she could to help us navigate what was happening in the most comforting way possible. She is also very skilled at navigating complications / tricky situations with family or friends with sensitivity and assertiveness, as shown with a particularly over-enthusiastic neighbour of mum's who phoned A.W.Lymn wanting to see mum. We were worried she'd feel offended if she couldn't but we knew mum wouldn't want it, so Kirby assured us she'd happily explain to her that it was family only and let us invite close friends privately. This way she spared us needing to deal with any awkwardness, so that was very helpful.
During the service at the church she entertained our three year olds with the toys there so that we were able to focus on mum and all that was being said about her life and spirit, which meant a lot to us. Very impressive that she walked in those heels all the way from our house to the church too! Being collected and following mum, with our neighbours stood outside their houses waving her off was so special. Kirby said that it was more than a job for her and that really shows in the way she chooses to do things, we are so grateful that we had her as our funeral director. She had been due to be off work the day of the service but she could see what it would mean to us to have her look after us on the day she changed her plans especially, and that takes a special kind of person to do that. Mum would be so happy that someone so caring and down-to-earth was there for us through it all. It's like it was meant to be! Kirby must be making her loved ones, present and lost, so proud of her for helping families during the most painful times of their lives, to feel comfort and closeness to their loved ones in such a special way and supporting them through it all.
The whole day was so perfect, we really did give mum the special and wonderful send off she deserved, which was so important to us. Our dad was so touched by all of it, he said it was perfect. Mum would be so proud of us and thankful to all who helped make it happen, as we are.
Kirby is such a professional and took care of us whilst we were understandably emotional and overwhelmed on the day, even though I'm sure it was like herding cats (!) and never made us feel anything but comfortable to grieve as we needed, even when we were running a bit late after the service. She facilitated us helping to carry mum to her final resting place which was very poignant for us (though I'm not sure how much 'help' we were!).
Mum chose A.W.Lymn Wollaton and had organised a lot before she passed, we are lucky we had such a caring and thoughtful mum....and she chose well! We feel grateful for the whole experience and Kirby is an absolute credit to the company, though I've no doubt you will have heard this many times before.
Thank you Kirby, you didn't know mum but she'd definitely have liked you! Thank you to the whole team as well, we couldn't have asked for anything more.
Thank you, thank you :)
Tania and Imogen

5 Kathleen Whitley 14th Sep 2022

We dealt with Emma at the Arnold office and were very satisfied with the excellent service we received when organising our Mother’s funeral. We were also very happy with the celebrant, Vicky Corder.

5 Elkanah Anderson 21st Sep 2022

A.W. Lymn Arnold did an incredible job. Everything ran smoothly and we couldn’t have asked for anything better. 

5 Deborah Lavery 20th Sep 2022

Dont know how we got through it all without Fiona. She was so helpful and sorted out any issues we had re music etc. The cars were amazing and we really gave my dad a good send off as we pulled up at the crem. From beginning to end we had first class service. It wasn't all doom and gloom, we had a good few laughs with Fiona. She was brilliant so suited to the job and really is a people person. Thank you Fiona and all at Lymns. The Smith/Lavery/Simpson families

5 Timothy Goodhead 12th Sep 2022

Absolutely outstanding and extremely professional service from start to finish. 'Emma' provided a brilliant customer interface and handled the whole process without a problem. Thanks to the funeral team the day went like clockwork. Thank You.

5 Hayley Green 20th Sep 2022

I have no words for the gratitude and appreciation I have for the Derby Beckett Street branch. All staff work so hard to go above and beyond. Kevin has been working closely with the family to make sure everything is perfect for our mum. His professionalism is on a level that can not be brought. Nothing is ever to much for all the staff and they make you feel so at ease with the loss of a loved one and arranging a funeral. All staff have been amazing throughout and we are so very thankful. They have looked after my mum and prepared her with so much love and care. So glad we changed from our original choice the this company for mums funeral arrangements. I will never use anywhere else in the future. Highly recommend this branch and all the staff.

5 Austin Bryan 23rd Sep 2022

A.W.Lymn at Clifton were professional, compassionate, accommodating and kind from the first notification through to the committal and beyond. They were first rate. I would recommend them (and do) to anyone who is thinking about which Funeral Director to employ.

5 Daniel Blott 13th Sep 2022

Could not have asked for a better send off they were very professional and helpful 

5 Chris Barton 25th Sep 2022

The service my family and I received from Lymn’s was second to none.

Our main day to day contact was with Santanna who was absolutely indispensable. 

From the time my mum went into their care to arriving at her final destination the whole team at Lymn’s were extremely supportive and professional. 

Thank you all for making a difficult time less stressful. 

Chris. 

5 Maria Baffa-Scinelli 25th Sep 2022

Dear Paul and team 
I would like to give you my sincere thanks for the way you cared for my mother 
Rosina Baffa-Scinelli. You were so professional sympathetic and caring and made my dad and I feel so at ease. 
I would like to thank Izzy for making my mum look lovely my mum would have been very happy. 
To Megan and Paul for having to put up with me changing and adding photos to the order of service. 
To the printers who took my own designs that was very personal to us and making the order of service look so beautiful. 
To the drivers on the day the staff who carried her coffin. All of you acted with such respect and dignity. 
A special thanks to Paul. You went above and beyond. You came off your AL for her funeral and I will be forever grateful. 
Thank you from the bottom of my heart
Kind regards 
Maria Baffa-Scinelli 
(Rosina’s daughter) 

5 Diane Morley 23rd Sep 2022

David, who dealt with my husbands funeral was a total gentleman. He instantly made me feel at ease on arrival and did his very best to help with all the arrangements. Nick our celebrant
also described Steve's life to perfection. A perfect send off from a wonderful company. Should the need ever arise I will use again.

4 Kathleen Crampton 21st Sep 2022

Very well organised and reassuring helpful staff thank you very much Regards Kathleen

4 Paul Titherley 25th Sep 2022

I’m not happy with the thing
I will discuss this matter with manger in charge everything else was good 

5 Sue Watts 25th Sep 2022

Very professional.everything went very smoothly. I would recommend Lymns highly .

5 Keith Cope 22nd Sep 2022

Everything eas well planned and executed.

5 Linda Larter 19th Sep 2022

My sincere thanks to Kirby Cranshaw and her team - a delightful young woman who ensured her service was second to none - polite, friendly, caring, compassionate, professional - there just aren’t enough words to explain such a wonderful person who made our mums funeral the best it could ever be from the moment we picked up the telephone to the moment we said thank you and goodbye - an absolute credit to AW Lymns - thank you all for all your support, advice and compassion you gave us at one of our saddest times. You made everything perfect and without any worries for us. Truly grateful - thank you The Archer Twins Linda and Carol 

5 Wendy Marples 21st Sep 2022

My experience with your service was caring and sensitive to my needs for the celebration of my mum's life.

5 Linda Parker 14th Sep 2022

Thankyou to all the team for helping us through this difficult time. The flowers were beautiful, and the Order of Service booklet was outstanding: A5 size printed on card with the poem Mum chose and 4 photos. This makes a lovely keepsake for funeral guests to remember her by.

5 Wendy Faulkner 19th Sep 2022

We were treated with such wonderful care and attention.  Can’t thank them enough for making a difficult time go so smoothly 

5 Joyce Sims 13th Sep 2022

Excellent service and professionalism from Jonathan and Stacey.  All of the staff are very attentive, kind and helpful. Would highly recommend, everyone we have spoken to since the funeral have said how impressed they were with the organisation and attention to detail.

5 Stephen Hind 20th Sep 2022

Made the process simple and easy at a difficult time. We'll done.

5 Francis Wilson 20th Sep 2022

Lymn's were extremely helpful at this difficult time and provided great service - they were attentive, proactive and ensured everything went to plan

5 Julie Brace 16th Sep 2022

Jessica was absolutely brilliant a massive credit to the company she went above and beyond to help with every detail and mark is a true gentleman extremely professional and very compassionate 

5 Joy Patricia Barclay 18th Sep 2022

Excellent ,professional service with a gentle touch. Exactly the right tone at a difficult time .