Thornalley Funeral Services, Swaffham

295 reviews

Call 24 hours

Independent family funeral directors in Swaffham serving bereaved families throughout Norfolk with dedication and pride.

Funeral arrangements

  • Home visit
  • 24 hour telephone support
  • On-site parking
  • Chapel of rest
  • Hearse
  • Limousine
  • Horse-drawn hearse
  • Bespoke vehicle
  • Coffin
  • Personalised coffin
  • Casket
  • Headstone / Plaque
  • Urn
  • Memorial jewellery
  • Floral tributes
  • Charitable donations
  • Newspaper announcement
  • Online obituary
  • Memorial book
  • Order of service sheets
  • Music
  • Video tribute
  • Funeral webcasting
  • Catering
  • Dove release
  • Balloon release
  • Fireworks

Types of funeral

  • Traditional burial
  • Simple funeral
  • Traditional cremation
  • Green funeral
  • Direct cremation
  • Burial at sea
  • Non-religious funeral
  • Anglican funeral
  • Roman Catholic funeral
  • Muslim funeral
  • Jewish funeral
  • Sikh funeral
  • Hindu funeral
  • Buddhist funeral
  • Children’s funeral

Financial arrangements

  • Financial advice
  • Wills & probate
  • Pre-paid funeral plan

Additional services

  • Repatriation
  • Bereavement counselling
  • List of mourners

Location

Lynn Rd
Swaffham
Norfolk
PE37 7AY

Open map

Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Professional Standards

  • NAFD Member

    Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.

    What they do

    • Inspects member premises to check standards are being met
    • Runs a complaints and resolution service for bereaved families
    • Provides funeral training and professional qualifications
  • SAIF Member

    Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.

    What they do

    • Inspects businesses before granting membership
    • Represents independent and family-owned funeral directors
    • Offers free, independent arbitration if something goes wrong

About Us

Thornalley Funeral Services are an independent funeral director in Swaffham, Norfolk. In June 2016, Thornalley Funeral Services Ltd purchased Chapmans Funeral Services, and renamed it Thornalley Funeral Services, providing the community in Swaffham with the high level of care and compassion that bereaved families have come to expect from the company.

The team of experienced, considerate staff are proud to care for you, and to guide you through each step of arranging the funeral. As members of SAIF (Independent Funeral Directors), you can be assured that all members of staff at Thornalley Funeral Services, Swaffham, are held to the very highest standards of conduct.

Whether your loved one wanted an elaborate funeral, or a simple send-off, Thornalley in Swaffham will make sure that you receive the very best of care. From traditional religious funerals to contemporary celebrations of life, Thornalley Funeral Services can help you plan the perfect farewell. You can choose from a range of coffins, including traditional hardwood, cardboard, wicker and bespoke designs. Thornalley Funeral Services has its own fleet of limousines, which each have room for seven passengers.

Thornalley Funeral Services is open Monday to Friday, 9am to 5pm, with a 24-hour service. If you wish to, you can arrange to view your loved one in a peaceful chapel of rest that will be set aside for your use, making sure that you can say goodbye in private.

Call Thornalley Funeral Services in Swaffham now to begin making the perfect funeral arrangements for your loved one.

What Families Say

AI Summary

Many families emphasize the care and attentiveness shown by the team throughout the arrangements, describing staff as kind, compassionate, and genuinely committed to supporting them during a difficult time. Families repeatedly mention how the team guided them through each stage of planning, answered questions patiently, kept them informed, and accommodated their wishes without pressure or rushing.

On the day of the funeral itself, families appreciate the professional yet dignified handling of the service, noting that staff were present and organised while remaining unobtrusive, and that the overall experience felt respectful and well-coordinated.

Many families note that communication was clear and consistent from the initial contact through to after the funeral, with staff being readily available to discuss concerns and options, and follow-up contact that made them feel supported beyond the day itself.

This summary is generated by AI from recent verified reviews.

Verified Reviews

Verified Reviews

  • 5 Anna Carter 2nd Oct 2026

    The care, respect and helpfulness shown by the team at Thornalley’s was wonderful. Thank you.

  • 5 Doreen Harvey 28th Sep 2026

    With your compassion and guidance we were able to give Jimmy all that
    he wished for his funeral. He would have been so proud. Everything you
    achieved was really appreciated by all his family and many friends who
    attended.

    Thank you

  • 5 Sarah Gregory 21st Sep 2026

    Couldn't fault the communication, kindness, attention to detail and overall support and ease in dealing with the funeral arrangements from start to finish.

  • 5 Pete Goodchild 11th Sep 2026

    Thornalley Funeral Services provided a service which was second to none. 
    From the point they collected my late mother’s body they looked after her and prepared her ready for her cremation as per her wishes in her funeral plan. 
    They helped us prepare for the day taking us through each stage ensuring that no detail was missed. 
    Once it came to the funeral day we were treated with dignity and respect. 
    I wouldn’t hesitate to recommend them to family and friends should the need arise. 

  • 5 Melanie Westley 11th Sep 2026

    I couldn't have asked for a more professional, caring and considerate funeral directors for my fathers funeral. At such a difficult time they took away all my concerns with clear advice and care. Nothing was too much trouble. Thank you Peter and Nichola I'm very grateful it was just as dad would have wanted.

  • 5 Caroline Freestone 5th Sep 2026

    Peter, Nichola and all the staff were absolutely amazing.They were so kind,compassionate, respectful and so professional. Nothing was to much trouble.They carried out all of our wishes. Thank you for your exceptional service

  • 5 Bev Garrod 23rd Aug 2026

    Our family were very impressed how professional, sympathetic and courteous tfs were to us before and after our father's funeral and were with us every step. Thank you so much.

  • 5 Birute Elvikaite Karaleviciene 21st Aug 2026

    The Best.

  • 5 Gemma Worby 6th Aug 2026

    My family have used thornalley for 3 beloved family members now each time the empathy and respect and kindness leading up and during has been amazing they have given my loved ones the best send off and guided me through it so well I highly recommend 

  • 5 Maglin Fernandez 3rd Aug 2026

    Thornalley conducted my husband's funeral with respect and dignity. The whole process was organised with precision and that left me stress free and calm.
    Peter had the most gentlest of voice and he was so easy to speak to.

  • 4 Priscilla Greenwood 1st Aug 2026

    Good communication, kind and caring approach from staff, flexible with arrangements 

  • 5 Martin Hole 1st Aug 2026

    It was a pleasure to be in there hands,from start to finish they made a very emotional time much easier to handle I would strongly recommend them to anyone

  • 5 Liz Bennett 22nd Jul 2026

    The Swaffham Thornally team were professional, caring and supportive. My husband’s send off was fitting to his personality and simply beautiful. I couldn’t recommend them more. Thank you for all you have done Nicola, Peter and all the team at Swaffham Thornally

  • 5 Roger Cummins 17th Jul 2026

    Absolutely fantastic service. I wanted a very basic service at the Crematorium, no frills. Nothing was too much trouble.
    Highly recommended.

  • 5 Jennifer Smith 6th Jul 2026

    All the staff were friendly and professional at all times , any question how ever small was answered willingly and helpfully . 
    Felt like everything was handled by them even the small details , which lead to a smooth and loving ceremony. 
    Many thanks 

  • 5 Michael Underdown 18th Jun 2026

    Very professional and so helpful in every way cannot fault anything about their service.

  • 5 Derek Chapman 16th Jun 2026

    Very professional, and personal service.

  • 5 Sarah Blamire 13th Jun 2026

    exceptional service. 

  • 5 Carol Hawkins 22nd May 2026

    very professional dignified everything went to plan with ease and dedication

  • 5 Lynnette Froggatt 21st May 2026

    This is the second time Thornalleys have helped me plan a send-off for a close family member. They were absolutely brilliant at guiding me throughout the process and taking the strain off my shoulders at a very emotional time of my life. I would definitely recommend them to anyone!

  • 5 Nicki Powell 11th May 2026

    Navigating everything when a loved one passes is a minefield and planning their last journey is something that has to be right; Nichola and Peter were with us every step of the way. Their professionalism was second to none but more importantly the love, care and compassion they showed to us as a family and Dad was amazing. 
    Thank you both for being so understanding and helping us give Dad the wonderful send off he would have wanted. 

  • 5 Margaret Cannon 13th Apr 2026

    Peter and Nicola were wonderful from the moment I first spoke to them before the passing of my father. They were kind and considerate, making sure all his wishes were fulfilled. Thank you for taking care of him and all of us throughout the whole process.

  • 5 Christine Cotgreave 10th Apr 2026

    The whole process of making the arrangements was made so much less stressful thanks to the kindness and compassion shown by Nichola and Peter, I can't thank them enough.

  • 5 Lesley Murphy 29th Mar 2026

    Very professional, caring and helpful, guided me through a very difficult time

  • 5 Andrew Kimmins 5th Mar 2026

    Excellent service always keeping you updated and asking if everyone is ok,
    Cannot ask for a better service 1st class in everything they do.

Address
Lynn Rd
Swaffham
Norfolk
PE37 7AY

Open map

Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Professional Standards

  • NAFD Member

    Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.

    What they do

    • Inspects member premises to check standards are being met
    • Runs a complaints and resolution service for bereaved families
    • Provides funeral training and professional qualifications
  • SAIF Member

    Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.

    What they do

    • Inspects businesses before granting membership
    • Represents independent and family-owned funeral directors
    • Offers free, independent arbitration if something goes wrong

Latest Verified Reviews

Anna Carter 2nd Oct 2026

The care, respect and helpfulness shown by the team at Thornalley’s was wonderful. Thank you.

Doreen Harvey 28th Sep 2026

With your compassion and guidance we were able to give Jimmy all that he wished for his funeral. He would have been so proud. Everything you achieved was really appreciated by all his family and many friends who attended. Thank you

Sarah Gregory 21st Sep 2026

Couldn't fault the communication, kindness, attention to detail and overall support and ease in dealing with the funeral arrangements from start to finish.

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