Thornalley Funeral Services, Dersingham

5 Jean Clements 1st Sep 2025

Brilliant service all around and kept informed of what was going on my service was above and beyond

5 Kerry Massen 1st Sep 2025

I can’t recommend Thornalley enough - they were kind, considerate, helpful and professional every step of the way, making a very difficult time a whole lot easier to navigate. Thank you to everyone at Thornalley Funeral Services, Dersingham and King’s Lynn. 

5 Susan Asbridge 31st Aug 2025

Kind caring attentive helped me every step of the way thank you

5 Heather Birley 18th Aug 2025

Excellent service from Thornalley in Dersingham. Thank you.

5 Paula Melville 17th Aug 2025

Handled everything with sympathy and tax. You did everything to make my brother’s cremation exactly as I wanted and my brother asked. Thank you

5 Heather Bobbins 4th Aug 2025

Thank you for your kind and caring manner towards our family, your personal touch was appreciated by everyone. Your team made a difficult time easier to cope with our loss.

5 Alan Hutcheson 31st Jul 2025

Sam and Nicky were so helpful and understanding. They both went out of their way to answer any questions we had. Nothing was too much trouble for them.
They made us feel at ease at a very difficult time.
Thank you very much.

5 Phil Muttock 27th Jul 2025

I cannot fault the service provided at all. Every single person we dealt with was beyond just professional, from those we met at the time of her passing, the admin staff, right through to those in attendance at the funeral. The staff kept us up to date with the progress and procedures of everything that was required. Any decisions we were unsure of, they gave us time to consider our options, and prompted us as and when required, even down to the smallest detail such as the granddaughter being undecided as to whether her Nan should be cremated with a 'My Nan' blanket she had bought her last Christmas, or did she wish to keep it as a memento for herself. They kindly gave me a courtesy call on the morning of the funeral to ask if there was anything else they could do for us, or did I have any last moment questions/queries, at which time they asked if the granddaughter had made a decision. Their attention to detail, support, and consideration to us all was exemplary, from the first moment we made contact in the early hours of her passing, right through to the parting of our ways after the funeral itself. But it didn't even end there! We were then offered free counselling service should any of us require it. Something that came as a total surprise, that I hadn't even considered. Obviously the stress and pressures of such an event can be very immense, but I always felt that there was somewhere to turn if I was stuck with anything. They were literally just a phone call away - and not once did we get an automated messaging response or were asked to leave a message - it was always direct contact. When you wanted or needed to speak with someone, they answered the telephone! I just cannot thank Thornalley Funeral Services enough.

5 Malcolm Brown 26th Jul 2025

The service that we received right from our first meeting was second to none.
The care,attention to detail was incredible.
The empathy of all the staff that we came in contact with was amazing.

5 Jill Mellor 17th Jul 2025

Sam and team in Dersingham were excellent from the beginning to the end, I can’t praise them enough. Nothing was to much trouble, very caring , reassuring and compassionate, absolutely brilliant service from them all.

5 Michael Teasdale 30th Jun 2025

Always the best service from Sam and Nicky

5 Sarah Maultby 29th Jun 2025

Sam at the Dersingham Thornalley's Funeral Services was kind, thoughtful and caring throughout. Gently leading us through the process and arrangements we needed to make after our Mum died. He kept us informed with the plans and progress and gentle reminders of things we had to organise in the lead up to the funeral.
Everything went really smoothly on the day, Sam, expertly guided us through, even my relatives and fellow mourners commented on how impressed they were by the funeral director! Thornalley's Funeral Service was recommended to us by a dear friend and we are very happy to recommend them to others.

5 Susan Harris 27th Jun 2025

Sam and the team were fantastic- from the initial point of contact, to collecting my mother in the early hours, to conducting the most beautiful and simple service, I can’t fault them. 

5 Rita Picton 27th Jun 2025

Couldn't have asked for a better or thoughtful and caring service. Thank you all.

5 Joanna Hopp 23rd Jun 2025

Thank you, for your kindness and for not being too formal. I appreciated the more friendly and relaxed approach.

5 Shane Martins 19th Jun 2025

From first contacting TFS Dersingham, Sam and his team have provided an exceptional service. With compassion and care, the whole process was explained and administrative guidence given.
Sam listened to our thoughts, and with his wealth of experience delivered a celebration of our mums life far beyond expectation, and made a difficult time a little more bareable.
First class service, second to none.

5 Denise Hunt 13th Jun 2025

Sam and his colleagues gave a very caring and efficient service throughout this difficult time. Nothing was too much trouble and they helped me through not only the day, but the entire process. Thank you.

5 Helen Mackenzie 24th May 2025

Thornalley staff exude kindness, warmth, compassion and professionalism at a time when you need it most. They think of everything and are all over the detail. I would have no hesitation in using them again.

5 Peter Stevens 17th May 2025

Kind, efficient, sensitive, and compassionate. 

5 Helen Williams 4th May 2025

Thankyou Sam and Nicky, your very thoughtful and efficient extra support that you put in place to meet our particular family circumstances have really helped and taken away alot of the strain and worry at such a difficult time for our family.

5 Christian Peak 1st May 2025

A credit to their profession - the funeral was handled so smoothly and sympathetically. Thanks so much Nicky and Sam.

5 Annie Vanstone 28th Apr 2025

We couldn't have asked for better service, support and care. Nicky was amazing from the very first meeting and really great and easy to communicate with throughout. Sam was so warm and reassuring and took amazing care of our mother whilst she was there. We're very grateful for everything they did.

5 Samantha Pereira 14th Apr 2025

Having never planned or organised a funeral before, it was extremely overwhelming but Sam guided me through every step with such care and compassion, I felt they truly knew and cared for our loved one who has passed. Highly recommend. 

5 Andrew Johnson 14th Apr 2025

Very professional company that covered everything and kept 
Me informed about every aspect of the funeral 
Can’t praise them enough 

5 David Evans 14th Apr 2025

Excellent service through out the whole process. Staff were compassionate, very helpful, understanding and always available to lend support.

I have no hesitation in recommending Thornalley Funeral Services.