Bournes Funeral Service, Sittingbourne

5 Roslyn Stevens 18th Feb 2019

The attention to detail and the caring nature of the staff were above and beyond my expectations. They made a sad emotional day easy and carefree almost enjoyable because I was able to grieve and say a very sad farewell to my late husband without worry .I felt cared for from the first phone call .

5 Kevin Ford 16th Feb 2019

Couldn’t of wished for a better service at such a traumatic time can’t fault anyone but Ben was outstanding 

5 Alan Gibson 12th Feb 2019

I would thoroughly recommend Bournes to anyone. From the moment we stepped nervously through their door we were made to feel at ease, everything in the process, which was all new and a minefield to us, was carefully explained and they took over all of our arrangements exactly as we had requested them, they cannot do enough for their customers. Ben and Catherine in particular are very caring, thoughtful and understanding and made a difficult time so much more bearable. When my Father died the enormity of all the tasks ahead were overwhelming but much of the burden was lifted by Bournes who went above and beyond our expectations. I would not hesitate to recommend them

5 Steve Kennewell 4th Feb 2019

Whilst it is a process I never wish to have to go through again, Bourne's were great in both the sorting out of the service and then the actual day of the service itself. Their compassion was so heartfelt and were on hand to answer all queries no matter how big or small. So much better using an independent FD than a chain. Also their choice of Annie as our celebrant was inspired and she also deserves a mention for her delivery of the service.

5 Catherine Styles 18th Jan 2019

I cannot fault the staff at Bournes for their care and and support over the last few weeks. This is truly a family firm with a personal approach. They have been easy to talk to and gently steered us through the inevitable procedures required with professional skill and reassurance. They were readily available and all enquiries and questions were dealt with promptly and effectively. At all times, I was confident that Mum was in safe hands and treated with respect and dignity. I cannot thank them all enough.

5 Penny Arundel 14th Jan 2019

Sadly we've had to use Bournes twice in the last six months but I must say I can't recommend them enough.  Everyone is so understanding and professional and the service was perfect.  Thank you Ben and your team from the Lammas family.  

5 Fiona Starkey-Norman 4th Dec 2018

All the staff at Bournes Ade a very difficult situation bearable.
Helpful, professional and incredibly sympathetic.
Whilst no one wants to be bereaved, the process of managing the funeral arrangements was made so much simpler, easier and less stressful because of them.
I genuinely cannot thank them enough, or recommend them should anyone need these services

5 David Wilkinson 30th Nov 2018

A really good service from a well respected company. Everything went according to plan, thanks

5 Ian Carpenter 29th Oct 2018

Bournes were very professional, would recommend.

5 Bridget Tilley 28th Oct 2018

on behalf of myself and david jnr .we could not be more impressed or happier with the care and sensitivity shown, with a special mention to Ben, what a role model for young men. thank you from the bottom of our broken hearts. Bridget&David jnr'

5 Jenny Hall 21st Aug 2018

A professional, caring and kind family Funeral Directors that you can trust, and who go above and beyond to help you during a very difficult time.

5 Julia Hines 16th Jul 2018

Hayley, Catherine and Ben were very professional from the first moment we were introduced to them. At such a difficult time, they provided us with every assistance and guidance throughout the process. To be able to visit Austin in their Chapel was a great comfort to us. On the day of Austin's funeral, they treated him with the utmost respect which helped us get through the day. I cannot recommend them highly enough.

5 Melissa Whiteoak 17th Jun 2018

The team at Bournes are extremely professional, personable and help you every step of the way.

5 Stephen Baker 14th Apr 2018

We were very pleased with your service,and would like to thank you all for making a difficult day run smoothly. 
Kind regards 
     Stephen B.

5 James Westcott 3rd Apr 2018

The whole team genuinely cared and dealt with the whole process amazingly!  Don’t know how you all do it day to day.  Nothing was ever too much trouble. You really have been a huge comfort to us at such a difficult time.  We can’t Thank You all enough from the bottom of our hearts X

5 Karen McCombie 31st Mar 2018

We chose Bourne's because they are an independent family run business. We couldn't have made a better choice. From our first meeting, we knew that my husband would be treated with great care and respect. Everybody was very professional, but in a kind and caring way and nothing was too much trouble. The private chapels are a lovely touch, it was a great comfort to know I could visit my husband without making an appointment, and that he wouldn't be constantly moved around. The cremation service was exactly as we wanted it to be. The celebrant, arranged by Bourne's, spent a lot of time with us to learn about my husband, and delivered a lovely service. I can't thank the team at Bourne's enough for all their help and support during this very difficult time.

5 Kirsty Hambrook 26th Jan 2018

Very professional, courteous and caring service before, during and after the service. I found the online obituary an excellent idea also.

5 John Macoy 12th Dec 2017

Bournes were absolutely brilliant .Thankyou .

5 Lynda Barringer 27th Oct 2017

Excellent service and facility 

5 Paul Whichello 2nd Oct 2017

As parents we never thought for one minute we would need to be arranging our 20yr old sons funeral, but after a tragic accident it was something we had to do.

We visited several funeral directors and Bournes of Sittingbourne instantly made us feel at home and showed genuine sadness for what had happened. They explained everything very clearly and stated a clear price with no "if's or but's". Due to the young age and popularity of our Son we knew his funeral would be a big affair and would require some careful planning. With the great help from Ben at Bournes, the funeral went exactly as planned including the convey of around 100 motorcycles and over 200 mourners. Catherine was brilliant and kept us updated on every detail. I would highly recommend Bournes of Sittingbourne to anyone who has to arrange a funeral, they made a horrendous situation so much more bearable. Our family will forever be grateful to all the staff.

5 Daniel Jarrett 19th Sep 2017

thank you so much for making a hard day easier

5 Linda Giles 24th Jul 2017

Myself and my family cannot thank Ben and the staff at Bournes enough for the wonderful, professional service they provided for my mum's funeral. Ben was very supportive, understanding, caring and compassionate at a very difficult time. Ben explained the process to us and we were never rushed. We were given the time and the space to think about the decisions that needed to be made. We had family flying out to Australia, and Ben secured a time for the funeral that not only allowed family to travel some distance but allowed those family members about to travel away to attend the funeral. The care and understanding that went into this was exemplary and we will always be truly grateful. The online obituary is a beautiful and delightful way of commemorating a loved one and allows people to donate to a charity that means a great deal to the family as well as leaving condolences. Nothing was any trouble, they were always on hand to answer questions and fulfil requests, to sit and chat about mum and when Catherine rang to say mum was in the chapel and they'd had a chat and mum was alright, was such a very special touch and so very calming and reassuring. We were treated with the upmost kindness, respect, care and compassion and mum was treated with the upmost dignity and respect that she so truly deserved. The words thank you will never convey enough but... Thank You... for everything.

5 Andrea Brooker 17th Jul 2017

Bournes initially organised my parents pre-payment plans, which made the event
so much easier when my Dad passed 3 years ago. Recently, they arranged a service which involved a journey to bring my brother home. On both occasions, the help we have received from everyone has been exemplorary. We have been treated with great kindness & respect & felt that our loved ones have too. The rooms in which we have been able to visit are beautiful, reverant & peaceful. Our grateful thanks to everyone.

5 Hilary Carey 12th Jun 2017

The family can not thank Ben and the staff at Bournes of Sittingbourne enough for the wonderful professional service that they provided in respect of the funeral of my Father.
From the very beginning Ben took the family slowly through the process , making suggestions which were very much appreciated at a difficult time and allowing the family time to make decisions, never rushing us. The staff answered all queries that we had promptly and courteously, it felt like nothing was too much trouble and we felt that they all treated my late father with the respect and dignity that he deserved, we really do appreciated the tremendous effort that they put in.