Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
About Us
This funeral home was part of the Ilkeston Co-op Funeral Service, which opened in May 1994, and was then incorporated into the A.W. Lymn group in October 2003.
The funeral home is run by funeral arranger Michelle Ibbett and overseen by funeral director Mick Schofield. The office is open from Monday to Friday from 9 am to 5 pm and on Saturdays from 9 am to 12.30 pm.
If you need assistance after hours, you can always call the telephone number at any time, seven days a week, and arrange an appointment at your convenience.
The premises offers one client parking space, a reception area, family rooms, visiting rooms and cold room facilities.
The branch gives a discount to Co-op members and also offers Ilkeston Co-op Funeral Vouchers and Ilkeston Co-op Funeral Plans.
The Ilkeston office covers all of Ilkeston and its surrounding area including Awsworth, Cossall, Eastwood, Heanor, Kimberley, Kirk Hallam, Langley Mill, Loscoe, Shipley, Smalley, Stanley, Trowell, West Hallam and beyond.
Nigel, Matthew and Jackie Lymn Rose are the directors of the A W Lymn group.
Many families emphasise the care shown to their loved one from the moment of collection through to the funeral itself, describing how the deceased was treated with dignity and respect at every stage. Several mention how staff guided them through arrangements with compassion and patience, taking time to explain each step and respond to questions without pressure, which made an overwhelming time feel more manageable.
On the day of the funeral, families consistently describe smooth, well-organised proceedings where nothing seemed rushed or out of place, and where the funeral director and team were attentive to the emotional needs of mourners, striking a balance between professionalism and warmth.
Many families single out particular staff members for their helpfulness and kindness throughout the whole process, from initial phone calls through to weeks after the funeral, noting that they felt genuinely supported rather than simply processed, and that personal touches and attention to detail in things like the order of service made a meaningful difference during a difficult time.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Graham Lacey20th Jan 2018
Nothing but praise for this company, a classy job just as requested
Chloe Lymn Rose replied
Thank you for your high appraisal, we are glad that everything was handled as you requested and would thank you for your praise.
5Ann Eedy15th Jan 2018
Made the whole funeral process so easy. Helpful and courteous. Treated my father with dignity. Would highly recommend.
Chloe Lymn Rose replied
Thank you for this kind review, we are pleased that everything went well for you and that you father was treated with dignity throughout. We would also thank you for your recommendation.
5Harold Webster23rd Dec 2017
Your staff,s performance was impeccable ..The funeral went without a fault..
Many thanks H Webster .
Chloe Lymn Rose replied
Thank you for your kind review, we are pleased that everything went well at the funeral and that all our staff were impeccable.
5June Baker16th Dec 2017
Excellent service throughout.Scott was absolutely lovely and very professional from start to finish
Chloe Lymn Rose replied
Both Scott and I would like to thank you for this positive review and he is pleased that you found his service to be excellent throughout.
5Lynne Ryder28th Nov 2017
The service we received from A W Lymn was first class and Scott could'nt have done anything more he did a fantastic job thank you .
Chloe Lymn Rose replied
Thank you for your kind words, we are pleased that Scott offered a first class service and dealt with everything for you.
5Mark Smith28th Oct 2017
Big thanks to scott for all his help and all the staff and the horse drawn carriage that made the day a special send off for our lovely mum
Chloe Lymn Rose replied
Both Scott and I would like to thank you for this kind review, he is glad that you were happy with the horse drawn carriage and that this and other selections allowed you to create a special and personalised send off for Mum.
5Dennis Adams27th Oct 2017
Exactly what you need during this difficult time. Scott at ilkeston was brilliant and thoroughly professional.
Chloe Lymn Rose replied
We are pleased you found Scott to be professional and brilliant and are glad that his support helped you and your family during this difficult time. Thank you.
5Jennifer Bowley26th Oct 2017
Scott of Lymns was excellent
Chloe Lymn Rose replied
Both Scott and I would like to thank you for this excellent review of the service he porivded at this sad time. Thank you.
5Michael Balandowitz10th Oct 2017
A tasteful and efficient service.
Chloe Lymn Rose replied
Thank you for your 5* rating and positive review, we are pleased that you were happy with the service provided by Scott and his team.
5Tanya Bradford30th Aug 2017
Thank you
For everything you did for myself and family
At this sad time
the service was perfect
Thank you
Tanya Bradford
Chloe Lymn Rose replied
Both Scott and Derek would like to thank you for your kind words and are glad that the support they offered made this sad time a little easier for you.
5Anthony Garbett15th Jul 2017
All staff did an excellent job especially Scott who organised everything for us.
Chloe Lymn Rose replied
We are pleased that Scott and his team did an excellent job and would thank you for this positive review.
5Val Chambers14th Jul 2017
A very professional, compassionate service.
Chloe Lymn Rose replied
Both Scott and I would like to thank you for this positive review and he is glad he was able to help you at this sad time.
5Alyson Cowley4th Jul 2017
Many thanks to Scott Fletcher, who made everything so much easier to deal with. Excellent service and would not hesitate to recommend. Thanks
Chloe Lymn Rose replied
Both Scott and I would like to thank you for this kind review and he is pleased that was able to made things a little easier for you at this sad time.
5David Stafford6th Jun 2017
Excellent service at trying time. All our requests were met in a friendly professional manner. Would highly recommended
Chloe Lymn Rose replied
We are pleased that the friendly and professional manner of the team at Ilkeston made this trying time a little easier for you and would thank you for your recommendation.
5Pat Hogan27th May 2017
Thank you for making a sad day as perfect as it could be. Nothing was to much trouble for Scott always at the end of the phone if we needed him.
Chloe Lymn Rose replied
We are glad that Scott made you feel as if nothing was too much trouble and that he was always there for you, and he is pleased that he was able to help you in creating a perfect service at this sad time. Thank you.
5Matthew Parkes22nd May 2017
Friendly, good service. Reasonably priced. Most importantly, on the day they were very professional and reassuring. My father paid for a funeral in advance and all of that was handled smoothly. My only minor gripe was the first visit after my father passed away, when we went in to finalise all the details of the burial and a junior member of staff (who was obviously not quite as polished as the others) used phrases like 'back-filling' instead of 'covering' as the others had, which actually felt quite insensitive. But overall still 5 stars.
Chloe Lymn Rose replied
Thank you for you detailed review and generally high appraisal of the service provided by the team at Ilkeston. We are pleased that everything was handled smoothly for you Father when he made the arrangements and that you found them to be professional yet friendly more recently. We also appreciate your feedback in regard to some inappropriate terminology being used by a junior member of staff, and we are sorry that this tarnished your overall view of our family company.
5Richard Reeve20th May 2017
I'd like to take this opportunity to thank A.W. Lymn,they provided a fantastic service and made everything so easy at such a sad and hard time.
We had Julia Carty come round to mums house,she had previously spoken to mum and mum had expressed her wishes which Julia then explained to us.
Without Julia I think myself and the family would have found organising the funeral very hard.
I can't thank A.W.lymns and all the staff enough for what they did before,during and after the process.
Many thanks
Rich Reeve
Chloe Lymn Rose replied
Dear Rich, thank you for taking the time to leave this positive review. We are pleased that Julia's organisation and your Mum's pre-planning meant that all the arrangements were taken care of for you at this sad and hard time. Julia would also like to thank you for your kind words and has said that she was honoured to have looked after Mum for you at this sad time.
5John Stanley7th May 2017
Everything was carried out with the utmost care for the mourners kindness and consideration was shown throughout.I would have no problems with recommending this excellent service to anyone.Thankyou for making a very difficult time a little easier..ohn Stanley.
Chloe Lymn Rose replied
Thank you for your recommendation and positive review. We are pleased that both you and others in attendance felt that you were treated with kindness and consideration.
5Karen Hurst21st Mar 2017
Scott and the team at ilkeston have been amazing thankyou so much for caring
Chloe Lymn Rose replied
Both Scott and I would like to thank you for this amazing review, he is pleased that he was able to help you at this difficult time.
5Margo Bramley14th Mar 2017
Thank you for all your help and support....couldn't have asked for better service.
Chloe Lymn Rose replied
Thank you for these kind words, we are pleased that Scott provided such a helpful and supportive service.
5Learna Spurr3rd Mar 2017
Couldn't of asked for better funeral directors, extremely pleased with the services, thankyou from all the family.
Chloe Lymn Rose replied
Thank you for this lovely review, we are glad to hear that Scott looked after you and your family so well.
5Michael Walker2nd Mar 2017
all the staff have been excellent,and all aspects carried out by you team at this difficult time have been first class.
Chloe Lymn Rose replied
Thank you for taking the time to leave this positive review. We are pleased that Scott and the rest of his team at Ilkeston provided a first class service throughout this difficult time.
5Iris Howe28th Feb 2017
Incredibly caring and professional. Scott was always happy to help and answer any questions and queries we had. Made the process easy and allowed us the grieve with minimum worries.
Chloe Lymn Rose replied
We are pleased that you found Scott and Kevin to be caring, professional and always happy to help. Thank you.
5Sandra Barnes26th Feb 2017
Professional, courteous, kind, compassionate but best of all helped me through my first time arranging a funeral going through the process step by step making sure I knew What was happening Thank you
Chloe Lymn Rose replied
Thank you for this kind review, we are pleased that Adrienne and Mick were able to guide you through this difficult process for the first time and that they kept you well informed throughout.
5Richard Hrynkiewicz-Sudnik12th Feb 2017
Would recommend – Thank you for your assistance
Chloe Lymn Rose replied
Thank you for your kind recommendation, Scott is glad that he was able to be of assistance to you and your family at this sad time.
NAFD Member