A.W. Lymn is a family-run funeral director firm serving bereaved families from Awsworth, Ilkeston, West Hallam and other communities in the area.
Latest Verified Reviews
David Stafford6th Jun 2017
Excellent service at trying time. All our requests were met in a friendly professional manner. Would highly recommended
Pat Hogan27th May 2017
Thank you for making a sad day as perfect as it could be. Nothing was to much trouble for Scott always at the end of the phone if we needed him.
Matthew Parkes22nd May 2017
Friendly, good service. Reasonably priced. Most importantly, on the day they were very professional and reassuring. My father paid for a funeral in advance and all of that was handled smoothly. My only minor gripe was the first visit after my father passed away, when we went in to finalise all the details of the burial and a junior member of staff (who was obviously not quite as polished as the others) used phrases like 'back-filling' instead of 'covering' as the others had, which actually felt quite insensitive. But overall still 5 stars.
This funeral home was part of the Ilkeston Co-op Funeral Service, which opened in May 1994, and was then incorporated into the A.W. Lymn group in October 2003.
The funeral home is run by funeral arranger Michelle Ibbett and overseen by funeral director Mick Schofield. The office is open from Monday to Friday from 9 am to 5 pm and on Saturdays from 9 am to 12.30 pm.
If you need assistance after hours, you can always call the telephone number at any time, seven days a week, and arrange an appointment at your convenience.
The premises offers one client parking space, a reception area, family rooms, visiting rooms and cold room facilities.
The branch gives a discount to Co-op members and also offers Ilkeston Co-op Funeral Vouchers and Ilkeston Co-op Funeral Plans.
The Ilkeston office covers all of Ilkeston and its surrounding area including Awsworth, Cossall, Eastwood, Heanor, Kimberley, Kirk Hallam, Langley Mill, Loscoe, Shipley, Smalley, Stanley, Trowell, West Hallam and beyond.
Nigel, Matthew and Jackie Lymn Rose are the directors of the A W Lymn group.
Excellent service at trying time. All our requests were met in a friendly professional manner. Would highly recommended
Chloe Lymn Rose replied
We are pleased that the friendly and professional manner of the team at Ilkeston made this trying time a little easier for you and would thank you for your recommendation.
5Pat Hogan27th May 2017
Thank you for making a sad day as perfect as it could be. Nothing was to much trouble for Scott always at the end of the phone if we needed him.
Chloe Lymn Rose replied
We are glad that Scott made you feel as if nothing was too much trouble and that he was always there for you, and he is pleased that he was able to help you in creating a perfect service at this sad time. Thank you.
5Matthew Parkes22nd May 2017
Friendly, good service. Reasonably priced. Most importantly, on the day they were very professional and reassuring. My father paid for a funeral in advance and all of that was handled smoothly. My only minor gripe was the first visit after my father passed away, when we went in to finalise all the details of the burial and a junior member of staff (who was obviously not quite as polished as the others) used phrases like 'back-filling' instead of 'covering' as the others had, which actually felt quite insensitive. But overall still 5 stars.
Chloe Lymn Rose replied
Thank you for you detailed review and generally high appraisal of the service provided by the team at Ilkeston. We are pleased that everything was handled smoothly for you Father when he made the arrangements and that you found them to be professional yet friendly more recently. We also appreciate your feedback in regard to some inappropriate terminology being used by a junior member of staff, and we are sorry that this tarnished your overall view of our family company.
5Richard Reeve20th May 2017
I'd like to take this opportunity to thank A.W. Lymn,they provided a fantastic service and made everything so easy at such a sad and hard time.
We had Julia Carty come round to mums house,she had previously spoken to mum and mum had expressed her wishes which Julia then explained to us.
Without Julia I think myself and the family would have found organising the funeral very hard.
I can't thank A.W.lymns and all the staff enough for what they did before,during and after the process.
Many thanks
Rich Reeve
Chloe Lymn Rose replied
Dear Rich, thank you for taking the time to leave this positive review. We are pleased that Julia's organisation and your Mum's pre-planning meant that all the arrangements were taken care of for you at this sad and hard time. Julia would also like to thank you for your kind words and has said that she was honoured to have looked after Mum for you at this sad time.
5John Stanley7th May 2017
Everything was carried out with the utmost care for the mourners kindness and consideration was shown throughout.I would have no problems with recommending this excellent service to anyone.Thankyou for making a very difficult time a little easier..ohn Stanley.
Chloe Lymn Rose replied
Thank you for your recommendation and positive review. We are pleased that both you and others in attendance felt that you were treated with kindness and consideration.
5Karen Hurst21st Mar 2017
Scott and the team at ilkeston have been amazing thankyou so much for caring
Chloe Lymn Rose replied
Both Scott and I would like to thank you for this amazing review, he is pleased that he was able to help you at this difficult time.
5Margo Bramley14th Mar 2017
Thank you for all your help and support....couldn't have asked for better service.
Chloe Lymn Rose replied
Thank you for these kind words, we are pleased that Scott provided such a helpful and supportive service.
5Learna Spurr3rd Mar 2017
Couldn't of asked for better funeral directors, extremely pleased with the services, thankyou from all the family.
Chloe Lymn Rose replied
Thank you for this lovely review, we are glad to hear that Scott looked after you and your family so well.
5Michael Walker2nd Mar 2017
all the staff have been excellent,and all aspects carried out by you team at this difficult time have been first class.
Chloe Lymn Rose replied
Thank you for taking the time to leave this positive review. We are pleased that Scott and the rest of his team at Ilkeston provided a first class service throughout this difficult time.
5Iris Howe28th Feb 2017
Incredibly caring and professional. Scott was always happy to help and answer any questions and queries we had. Made the process easy and allowed us the grieve with minimum worries.
Chloe Lymn Rose replied
We are pleased that you found Scott and Kevin to be caring, professional and always happy to help. Thank you.
5Sandra Barnes26th Feb 2017
Professional, courteous, kind, compassionate but best of all helped me through my first time arranging a funeral going through the process step by step making sure I knew What was happening Thank you
Chloe Lymn Rose replied
Thank you for this kind review, we are pleased that Adrienne and Mick were able to guide you through this difficult process for the first time and that they kept you well informed throughout.
5Richard Hrynkiewicz-Sudnik12th Feb 2017
Would recommend – Thank you for your assistance
Chloe Lymn Rose replied
Thank you for your kind recommendation, Scott is glad that he was able to be of assistance to you and your family at this sad time.
5Diane Patchitt22nd Jan 2017
Scott and his team at the Ilkeston Branch of A W Lymn were excellent in their handling of all the arrangements for our Dad's funeral - we could not fault them in any way.
At this very difficult time for the family, they handled everything extremely efficiently and with empathy and understanding they guided us through all the arrangements that needed to be made.
Thank you for your care.
Chloe Lymn Rose replied
Both Scott and I would like to thank you for taking the time to leave this kind review of the excellent way he looked after you when arranging Dad's funeral. We are pleased that you found him to be efficient and understanding, and Scott is glad he was able to help you and the rest of your family at this difficult time. Thank you.
5Meryl Hodges6th Jan 2017
Dads death was very sudden and totally unexpected. The kindness, care and professionalism of the whole team at Lymns helped us through what was a very distressing time.
Chloe Lymn Rose replied
Thank you for your kind review, we are pleased to see that whole team at Ilkeston showed you kindness and care at this very distressing time.
5Margaret Anne Hall19th Dec 2016
Very kind and compassionate.
Chloe Lymn Rose replied
Thank you for taking the time to leave these kind words about Scott and his team at Ilkeston.
5Cathryn Arculeo19th Dec 2016
From start to finish the service was excellent. After making the initial choices regarding hearse, coffin, flowers etc. everything was done for us, easing the stress for the family at a difficult time. Thank you to Scott and Derek for their compassion, humour and professionalism.
Chloe Lymn Rose replied
We are pleased to see that Scott and Derek dealt with everything for you and eased your stress at this difficult time. They join me in thanking you for this positive review and are both glad that they were able to help.
5Iris Howe28th Nov 2016
Scott was amazingly caring and was able to tailor to our mood well. He was attentive and responsive to our needs and changes we wanted with excellent communication throughout. The event went extremely well and could not recommend highly enough.
Chloe Lymn Rose replied
We are pleased that you found Scott to be attentive to your needs and that he kept you well informed throughout. We would also thank you for your recommendation and for taking the time to leave this positive review.
5Janet Lee14th Nov 2016
The service we received from A. W. Lymn at Ilkeston was exceptional. Scott Fletcher was very helpful and his advice was very much appreciated which made the organising a lot easier than anticipated.
Chloe Lymn Rose replied
Thank you for your kind words about Scott. We are glad that you found him helpful and that he was able to guide you through the organising making it easier than you were expecting.
5Craig Singleton5th Nov 2016
A truly professional service with all the personal touches included a credit to the profession
Chloe Lymn Rose replied
We are pleased that Scott was able to personal yet professional service and would thank you for taking the time to leave this positive review.
5Lisa Stritzel9th Oct 2016
Scott was really helpful and helped me through the process. He and Val gave my son the final farewell I wanted for him. I can't thank them all enough.
Matthew Lymn Rose replied
Thank you for your kind review of the way Scott looked after you at an incredibly difficult time.
5Charles Snarski26th Sep 2016
Scott was very good to us he explained everything and a great help to us I would like to thank him myself I would recommend him as everthing went smoothly ....Thanks to all ..bye Charles
Matthew Lymn Rose replied
Charles, thank you for the comments abo Scott, we appreciate you taking the time to write the review for us.
4Mrs Jean Cope12th Sep 2016
I found the personnel that I dealt with to be very kind and caring,especially Scott as he was the one that dealt with the arrangements for my husbands funeral, thanks to everyone.
Matthew Lymn Rose replied
Mrs Cope. We appreciate your feedback and review, and I am very pleased that Scott handled things well. I am sorry that we only achieved four stars, and if there is anything specific that we could have done better we would be grateful to know so that we can improve. Kind regards, Matthew Lymn Rose
5Steven Coy16th Aug 2016
I would describe the service we received from Lymns as outstanding. From our very first contact with Scott at the Ilkeston office to the actual day of Violets funeral every aspect was catered for. We were also looked after by Tracey in a very professional and caring manner. If I had to sum up the whole experience in one expression it would be that "nothing was too much trouble. "
I would recommend Lymns services to family or friends in the future.
5Janet Tracey26th Jul 2016
sCOTT WAS WELCOMING AND PUT US AT EASE. hE WAS PROFESSIONAL AND MADE THE WHOLE PROCESS RUN SMOOTHLY
5David Moore11th Jun 2016
All went as well as I had hoped. Thank you to A W Lynn and the Minister for a very appropriate remembrance for my mum.
Excellent service at trying time. All our requests were met in a friendly professional manner. Would highly recommended
Pat Hogan27th May 2017
Thank you for making a sad day as perfect as it could be. Nothing was to much trouble for Scott always at the end of the phone if we needed him.
Matthew Parkes22nd May 2017
Friendly, good service. Reasonably priced. Most importantly, on the day they were very professional and reassuring. My father paid for a funeral in advance and all of that was handled smoothly. My only minor gripe was the first visit after my father passed away, when we went in to finalise all the details of the burial and a junior member of staff (who was obviously not quite as polished as the others) used phrases like 'back-filling' instead of 'covering' as the others had, which actually felt quite insensitive. But overall still 5 stars.
