A.W. Lymn Spondon

5 Susan Banks 25th Aug 2026

I just wanted to take a moment to express my heartfelt thanks and to recognise the exceptional care and support that Fiona provided to our family leading up to, and during, my Dad’s funeral.

From the very beginning, it was incredibly reassuring to know that Fiona was there, quietly supporting everything behind the scenes whilst overseeing every detail. She always brought a sense of upliftment, warmth, calmness and gentleness, together with grace, dignity and compassion.

Fiona has a wonderful balance of confidence, professional integrity and diligence, whilst also being incredibly attentive and conscientious. She always seemed to know exactly the right thing to say and what to do at the right moment. Her reassuring presence and care made an enormous difference to us. All of this allowed us to navigate such a difficult time and focus on saying our goodbyes to my Dad in the best way possible.

It all felt completely personal to us.

Families are incredibly fortunate to have someone like Fiona, and the rest of the wonderful team, supporting them at such a difficult time.

Fiona is a real credit to A.W. Lymn. Everyone who supported us was wonderful throughout, and the care, dignity and respect shown to my Dad is something we will always appreciate.

Many thanks and warmest regards,
Natalie Banks 

5 Jane Shepherd 25th Aug 2026

Fiona was so lovely and helpful throughout the whole process. Nothing was too much trouble.

5 Chandra Morbey 14th Aug 2026

Lymns were kind, considerate and professional at every stage. Thank you so much Fiona for enabling us to get through such a difficult time.

5 Wendy Snape 3rd Jul 2026

From collecting dad from home to bringing him to the crematorium they couldn’t have been more respectful and considerate.  They made a difficult situation easier.  I cannot recommend them enough.

5 Pauline Garner 16th Jun 2026

Friendly and personal service from Fiona. No pressure to add anything unnecessary. Felt fully supported through the process. Celebrant, Karen Gratton , carried out the service in a manner suitable for the family and the wishes of the deceased.

5 Kevin Taylor 31st May 2026

Fiona Hall was a great help at a difficult time, very caring & considerate especially to my Mum. Mark Chapman the Celebrant was also kind and caring, we worked closely together to make Dad's Cremation memorable for all family and friends.

5 Susan Bloor 28th May 2026

Fiona was amazing from the first time we met her to finalise my mums funeral. Fiona has showed love and compassion throughout her time dealing with my family, she has gone above and beyond every step of the way. Fiona has also rang us and emailed us at every opportunity to keep us updated on things. My sister and I went to see my mum in the Chapel.of rest and Fiona treated us and my mum with care, dignity and respect. Fiona also attended my mums funeral.amd she was a huge support, guiding us throughpit the service. Fiona is a real credit to your company and I can't recommend or praise her giggly enough. Thankyou Fiona.

5 David Stevenson 17th May 2026

Fiona and her colleagues were absolutely fabulous.
It's the third time we've used you company and I'm of a mind to sort my Funeral out and prepay so it's all sorted for my son.
Many thanks
Dave.

5 Karen Gratton 28th Apr 2026

The team really looked after us from start to finish. They answered all our questions at a really difficult time and made us feel like we didn't need to worry about a thing all day and in the lead up to the funeral.

A special thanks to Fiona and Kevin who looked after us all day.

5 Tracey Spoors 18th Apr 2026

A very close friend of mine passed away
As soon as I stepped into lymns.kevin greeted me and was very sympathetic and assured me shelia would be looked after by them .which was lovely news to hear ...to make the arrangements I delt with fiona who is absolutely lovely she makes you feel so welcome and listens to everything you suggests and help along the way ...Fiona dealt with my dad's funeral too 10 years ago and was the same beautiful lady then .nothing is too much trouble....im a hairdresser and in our shop we talk alot about everything and I always recommend fiona and kevin at lymns as they have had such an impact on our life ...I wouldn't go anywhere else and when the time comes for me I no they will do me proud xxxx

5 Helen Keetley 15th Apr 2026

Very friendly, professional and supportive. Everything was dealt with sympathetically and timescales explained clearly.

5 Michelle Smith 12th Apr 2026

From start to finish we have had nothing but outstanding service especially from Fiona Hall. The initial appointment was very hard for me but Fiona talked us through everything with compassion and understanding. Regular phone calls to check we were ok and regular updates. Mark Chapman the celebrant was calming respectful and compassionate with a beautiful service for mum. Cannot thank them enough for their help and understanding

5 David Howes 25th Feb 2026

From just minutes after the passing of our dear mother/-in-law, Director, Fiona Hall from Lymn’s was there for us. She and her team arrived promptly, giving Mum a dignified transportation from her home, to their smart Spondon branch. Their kindness, respect and professionalism made the worst day or our lives turn out to be smooth and reassured.

Lymn’s professionalism did not end there; throughout the entire process, Fiona ensured that we were supported, guided and comfortable with our choices and requests. Nothing was too much trouble and our wishes were always at heart of any decisions and duly accommodated. Always at the end of the phone, we were also welcomed to speak in person in the smart Director’s office, given hot drinks to pave our way through selections of of coffins, stunning in-house flowers, how and where we would like her funeral to be conducted and support to ensure our selected music was available too! Any bespoke requests were confidently confirmed as do-able and carried out to perfection on the day. Fiona dealt with much of the painful work on our behalf, whereby she contacted the burial ground, florist, church, orders of service, Telegraph announcements, our selected charities for donations – practically everything we would’ve found too traumatic to do ourselves and all included within the set price that was clearly given upon our first visit.

The day itself went like clockwork thanks to Lymn’s organisation and attention to detail; with a fabulous fleet of luxury silver Rolls-Royce we had a beautiful funeral and burial. We felt totally supported whereby we could just focus on ourselves and our needs, as our emotions were embraced by Lymn’s, thus affording moments of laughter, contrasted by moments of pure sadness.

Everything that we could’ve wished for was fulfilled with outstanding professionalism and compassion, for which we shall be forever grateful.

Commendations go to Fiona for her commitment and dedication to her role. Worth every single penny. Thank you, Fiona, and to your amazing team; you’re very special human beings

5 Kathleen Smith 24th Feb 2026

Thank you to Fiona and to Karen the Celebrant for everything. You both really helped us through a very difficult time.

Gary
Gary Smith

5 Adrian Nelson 16th Feb 2026

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5 Susan Rogers 16th Feb 2026

We cannot fault the love care and fionas dedication in looking after us during this time. From the care of picking dad up from home all the way to the funeral. Fiona has been a call or an email away with kind words support and advice. Absolutely 5star treatment if there was 10stars I'd give it.thankyou

5 John Whitfield 26th Jan 2026

We were recommended Lymns at Spondon by a family friend for our mum’s funeral.
From the very beginning Fiona Hall was exceptional. She showed genuine kindness and compassion, making an incredibly difficult time more manageable.
Fiona made us feel supported throughout rather than overwhelmed.
One small but incredibly meaningful gesture that will stay with us forever - on the day of the funeral Fiona wore a tie that perfectly matched the colour of mums funeral flowers. It was a thoughtful, personal touch that showed us how much attention she gave to honouring our mum.
We would also like to thank Karen the celebrant for the beautiful service she led for mum.
We cannot thank them enough for helping us celebrate mums life in such a special way.
John, Shelley, Sharon & family 

5 Yvonne Stevens 25th Jan 2026

This is not the first time we have used their services. On every occasion the staff have gone over and beyond their duties and genuinely looked after my family. Nothing is too much trouble. Quiet and courteous at all times but friendly and compassionate. Fiona and the staff at Spondon have been outstanding. My heartfelt thanks to them all. 

5 Lesley Redshaw 15th Dec 2025

My experience with AW Lynm Spondon was absolutely amazing. My relationship with Fiona from beginning to end was extremely professional, tender, understanding and without doubt the best experience I’ve ever had from an undertaker’s. So much so if anything ever happened to me I would want Fiona to do my service. I can’t praise her enough. 

5 Michael Woolley 9th Dec 2025

Excellent from start to finish. Couldn't have been better

5 Tony Morley 25th Nov 2025

Absolutely outstanding service

5 Peter Moar 23rd Nov 2025

A very comprehensive, high quality service, above and beyond expectations. Many thanks from all the family.

5 Heulwen Pearce 4th Nov 2025

The funeral service has been excellent from start to finish. Fiona Hall was our primary point of contact who skilfully and compassionately directed us through the whole process including the beautiful Welsh themed Orders of Service and matching family flowers.

Fiona ensured that we achieved a very fitting and lovely funeral, and a final farewell to mum. Other staff we briefly interfaced with (e.g. Kevin) were also kind and courteous to us, and to the whole family on the day of the funeral.

5 Stephanie Dodds 14th Oct 2025

Excellent advice and service from our first meeting to the actual funeral ceremony.

5 Michael Hay 14th Oct 2025

First class service. Fiona Hall at the Spondon branch provided advice and empathy at all stages and met all our requirements. We felt that she was giving us full and exclusive attention throughout.
One slight minus point. The online obituary page was of little benefit to us although perhaps helpful to other clients. In particular, the procedure for making on line donations seems clumsy in its use of the just giving page. In our case it was not clear from the original name of the charity on from the link to the just giving site that donations would be directed to the intended charity. Together with the Padley Centre, Fiona devised a bespoke link that clarified things somewhat.
I would suggest that rather than using just giving, your obituary page have a link for donations to be made directly to an account under your control, with appropriate donor name input, that would identify the deceased's nominated charity and enable you ultimately to transfer the donations received from all souces to the nominated charity.
I hope you will find this feedback helpful