Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
About Us
This funeral home was part of the Ilkeston Co-op Funeral Service, which opened in May 1994, and was then incorporated into the A.W. Lymn group in October 2003.
The funeral home is run by funeral arranger Michelle Ibbett and overseen by funeral director Mick Schofield. The office is open from Monday to Friday from 9 am to 5 pm and on Saturdays from 9 am to 12.30 pm.
If you need assistance after hours, you can always call the telephone number at any time, seven days a week, and arrange an appointment at your convenience.
The premises offers one client parking space, a reception area, family rooms, visiting rooms and cold room facilities.
The branch gives a discount to Co-op members and also offers Ilkeston Co-op Funeral Vouchers and Ilkeston Co-op Funeral Plans.
The Ilkeston office covers all of Ilkeston and its surrounding area including Awsworth, Cossall, Eastwood, Heanor, Kimberley, Kirk Hallam, Langley Mill, Loscoe, Shipley, Smalley, Stanley, Trowell, West Hallam and beyond.
Nigel, Matthew and Jackie Lymn Rose are the directors of the A W Lymn group.
Many families describe how the staff showed care and attentiveness at every stage, from collecting their loved one through to the funeral day itself, often going out of their way to respond to requests and changes with patience and flexibility. Families repeatedly mention how the funeral arrangements ran smoothly and according to plan, with clear communication throughout the process and reassuring phone calls or visits before the day, which helped them feel prepared and supported during an overwhelming time. Several families note the thoughtfulness of personal touches—such as beautiful order of service booklets, recommendations for celebrants, and the gentle handling of their loved one—alongside the professionalism of staff who balanced efficiency with warmth, helping them feel cared for rather than simply processed through a transaction.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Vivienne Sparrow 5th Oct 2026
the staff made sure everything went as smoothly as possible, no drama, no fuss.
they looked after dad and I, making sure our requests were carried out.
would highly recommend
A.W. Lymn, Ilkeston Team replied
Dear Viv, Thank you for taking the time to leave such a lovely review for myself and Louise, It was a pleasure to look after you both and guide you through the arrangements of such a wonderful lady, you really did do mum proud, From Michelle and Louise at A W Lymn Ilkeston
5Jacqueline Elliott 29th Aug 2026
Everything went well.Michelle at Ilkeston office was very helpful friendly and compassionate Thank you
A.W. Lymn, Ilkeston Team replied
Dear Jaqueline and Paul, Thank you for leaving such a lovely review, all the love and care you gave David really was so beautiful to see, you really did give him a lovely send off and one im sure David will be proud of, from Michelle all at A W lymn Ilkeston
5Gemma Lilliman 18th Aug 2026
A W Lymn Ilkeston
My husbands funeral was arranged at A W Lymn Ilkeston by Michelle who I’ve one word for “AMAZING” from day one till 5 weeks later nothing was too much trouble she was so kind and caring to James (my husband) and myself.
All staff I met were lovely the respect that was shown when collecting James from our home till the day of his funeral was second to none
A.W. Lymn, Ilkeston Team replied
Dear Gemma and Family, thank you so much for trusting me to look after James and you all as a family, the love and bond you both shared together is so beautiful. From the memories of James that have been shared with me have really helped me with the arrangements and guide you with giving James the send off he planned so well, Gemma you really did him Proud, Thank you from Michelle, Jennifer Wayne and all the team at A W Lymn Ilkeston
5Jennie Widdowson9th Aug 2026
Michelle, at the Ilkeston base; was friendly, helpful and kind. Each day Mum was with her, she provided her a massage of face, hands and feet, things Mum had always enjoyed and found a comfort. It was a pleasure each time I visited the office.
Nigel and the team were equally helpful, cheerful (in a respectful way) and supportive on the day of the funeral.
We could not have wished for a nicer, kinder group of people to help us through this difficult period. Thank you all.
A.W. Lymn, Ilkeston Team replied
Jennie. Thank you for your high appraisal and such lovely comments about Michelle and her team at Ilkeston. I also appreciate your remarks in regard to myself. You remembered that many years ago I had overseen a family funeral for you I was proud when you asked for me to do the same on this occasion. Thank you. Nigel Lymn Rose.
5Nigel Holland 20th Jul 2026
Everything went to Plan. Our contact (Michelle) was kind and attentive. The order of service booklet was excellent.
A.W. Lymn, Ilkeston Team replied
Dear Barbara, Nigel and Family, Thank you for leaving a lovely review, The service sheets were so personal to you all as a family, im glad you didn’t tire with my ideas!! The love and bond you all have really showed, such a lovely family and a lovely service for such a proud man, Thank you Michelle and all at A W Lymn
5Karen Sims18th Jul 2026
Many thanks for all the superb planning, organising and Michelle's attention to detail for dad's funeral. All the staff were wonderful and showed great dignity, respect and patience, taking us through every step beforehand which resulted in a beautiful service (many thanks to Tracey Matthews, the Celebrant, she did a wonderful job and also Kevin) and all details coming together perfectly. Dad would have been very proud. Would definitely recommend Lymns of Ilkeston to anyone.
A.W. Lymn, Ilkeston Team replied
Dear Karen and Tracey and family, Thank you for leaving such a lovely review, from arranging the Pre-paid plan with you all, to arranging Dad’s final send off, you all have really done dad proud. Im really proud the Royal British Legion came out in full force and gave dad the honour he deserved – From Michelle and all at A W Lymn Ilkeston
5Joy Smith 30th Jun 2026
Right from the beginning of my husbands final journey and putting his funeral plan together he and my family were treated with the upmost respect.
The funeral although very hard and emotional for me and the family could not have gone any better.
It was just perfect, exactly what I had requested, and it all came together beautifully. My husband was a professional entertainer and he had his final 'show'. The audience were mesmerised, emotions were high, but they left uplifted with some of his magic in their hearts!
A personal thankyou to Michelle from Lymn at Ilkeston for her hard work, kind words and most of all for looking after my husband whilst he was in Lymns care!
A.W. Lymn, Ilkeston Team replied
Dear Joy, I honestly don’t know where to start, I feel like we have been on this journey together, from myself and Jennifer collecting Neil from the home address to all the personal touchers for the Funeral. Joy thank you for sending me Neils youtube tribute, I don’t often see the person whos funeral I am arranging, but the reel helped me see what an amazing man your Neil was. His singing voice is out of this world and the entertainer in Neil put a smile on my face, Neil was a really an amazing man and a loss I can feel through his whole family, but what a legacy left behind, Neil will be truly missed by you all, you all should be so proud of yourselfs, what a truly fitting funeral for such a special man, from Michelle, Kirby and Celebrant Richard Marshall – thank you
5Jill Steiner26th Jun 2026
AW Lymn did excellent organisation of my husband’s funeral
Michelle was kind and understanding and Kevin was so respectful and helpful
They helped make a difficult time more bearable
A.W. Lymn, Ilkeston Team replied
Dear Jill and Family, Thank you for the lovely review you have written and for all the stories you have told me regarding Peters and his family history, you all really gave Peter a lovely final send off, one you should all be really proud of, thank you Michelle at Ilkeston A W Lymn
5Wendy Quinney 23rd May 2026
In such horrible and sad circumstances we really couldn’t have picked a better company to look after dad. He was always treated with the respect and care we would have given ourselves. Nothing was ever too much trouble and we had the funeral exactly as we and dad would have wanted.
Thank you all from the bottom of our sad hearts x
A.W. Lymn, Ilkeston Team replied
Dear Wendy, Alison and family , Thank you for taking the time to leave a lovely review and thank you for letting me guide you with the arrangements for John, As a family you all have done him proud from the Von-Atkins singing to the choice of the graveside service with the canopy, you really made the day special and im pleased the weather stayed good for you all, from Michelle, Kirby and all at A W lymn Ilkeston
5Susan Golds 17th Mar 2026
The outstanding care given to John and ourselves was superb.Nothing was too much trouble.We were looked after from start to finish. So caring. Sue Golds and family.
A.W. Lymn, Ilkeston Team replied
Thank you Sue for leaving such a lovely review for us. It was a pleasure to take care of you all. With thanks and best wishes from Kirby and the team at Ilkeston.
5Ruth Chambers16th Mar 2026
The Staff were so helpful and understanding at such a difficult time. Thank you so much.
A.W. Lymn, Ilkeston Team replied
Dear Ruth and Mark,
The service and all arrangements for Keri were so special for such a wonderful lady, from the Pink Glitter Coffin, to the White horses with the pink plumes, Keri really did have the most spectacular send off. You both are amazing parents which is a reflection on how truly amazing Keri was, From Michelle, Kirby and all at A W Lymn Ilkeston
5Kathryn Fretwell 15th Mar 2026
The day of the funeral went so much better than I had feared and this was due to the professional support of the Funeral Director and all the staff involved with my mum’s funeral. I would definitely recommend A W Lymn’s Ilkeston office to anyone suffering a bereavement
A.W. Lymn, Ilkeston Team replied
Dear Kathryn,
The care and detail shown with Mum’s arrangements were so very personal and true reflection on the close bond you and your mother shared, I'm so pleased you felt supported by us all on the day and I will pass on to Kevin your thanks and the team, from Michelle, Kirby and all at A W Lymn Ilkeston
5Maralyn Robinson13th Mar 2026
All the staff was very friendly and considerate looked after us 10 out 10
Could not ask for a better company
A.W. Lymn, Ilkeston Team replied
Dear Maralyn and family,
Thank you for leaving a lovely review for us at Ilkeston.
You really made Michael's day perfect and I am pleased we made the day a little easier from all at A W Lymn Ilkeston
5Deborah Beasley12th Mar 2026
Amazing service caring thoughtful staff helped every step of the way under very difficult circumstances can’t say enough how fantastic they were.
A.W. Lymn, Ilkeston Team replied
Dear Deb and family, thank you for leaving such kind words and allowing us to look after the arrangements for Dad. The love you all have for your dad really shows, you all did him and Mum proud From Michelle Kirby and all at A W Lymn
5Gemma Davies10th Mar 2026
AW Lymn was very professional and the service on the day was lovely. Me and my mum are happy with the service.
A.W. Lymn, Ilkeston Team replied
Dear Gemma, Thank you for the lovely review that you have left for us at Ilkeston, We really appreciate the kind words, you really did Dad proud, thank you Michelle, Kirby and all at A W Lymn Ilkeston
5Gareth Campling24th Feb 2026
Kirby at the Park Road branch made one of the most difficult times in our lives so much easier to get through. From the very beginning, she showed such genuine compassion, kindness and understanding. Nothing was ever too big or too small for her, and she was always there to guide and support us with patience and care. We felt completely looked after every step of the way. We are so grateful to her for everything she did for our family. She is a truly amazing person who made a real difference during such a hard time.
A.W. Lymn, Ilkeston Team replied
To Gareth, Mary & Emily, thank you so very much for your kind words, they really mean a lot to me. It was a privilege to take care of Mum and support you all through this difficult time. Wishing you all well for Mum & Jet's final journey to their resting place. Kindest regards, Kirby.
5John Watkin23rd Feb 2026
From start to finish it was all excellent to the highest standard of service.
The staff dealing with me were professional, caring, helpful, with that essential personal warmth. Nothing was too much trouble they gave as much time as was needed in a difficult time.
A.W. Lymn, Ilkeston Team replied
Thank you Jon for leaving such a lovely review for us. As you know Michelle and I were pleased to be able to support you in creating a wonderful celebration of Stevie's life. We both send our best wishes to you. - Kirby, Michelle & The Ilkeston Team
5Elaine Carroll 26th Jan 2026
Thank you to all the staff at Lymn, excellent service from everyone, they were so thoughtful and kind throughout. Every detail was thought of and organised expertly. They took the pressure off at such a difficult time and made the day run smoothly. I will definitely be recommending to Friends and Family. Thank you to all.
A.W. Lymn, Ilkeston Team replied
Dear Elaine, Thank you for leaving such a beautiful review, and thank you for trusting us to look after mum, and all the pressure was taken away from you, such a lovely service for a wonderful lady, from Michelle and the Ilkeston Team
5Lesley Goring 24th Jan 2026
The service we received from Michelle was excellent. She was kind, caring and informative. Nothing was too much trouble for her. The order of service she prepared for my mother was lovely and just what we wanted.
On the day of the funeral Kirby and team were extremely kind, helpful and pleasant.
Thank you all for making such a sad occasion, more of a celebration of my mother's long life.
A.W. Lymn, Ilkeston Team replied
Thank you for taking the time to leave such a lovely review, the Orders of service were really special and I am please the personalisation was fitting, you really have made your Mum proud, from Michell, Kirby and the Team at Ilkeston
5Carol Parry29th Dec 2025
Understanding, compassionate, friendly and very helpful at every stage. Made the whole experience a lot less painful.
A.W. Lymn, Ilkeston Team replied
Dear Carol and Family
Thank you for taking the time to leave a lovely review for us all at Ilkeston, and for allowing us to look after you all and take care of the arrangement for Glyn, From Michelle and All at A W Lymn Ilkeston
5Mandy Weatherall 27th Dec 2025
From the moment we made the call to Lymns to say my mum had died, the care we received was incredible. My mum was transferred from our home with respect and dignity, and our thoughts and feelings were addressed at every stage. When we went to the office to arrange the funeral we met Michelle. Her care, compassion and professionalism meant we were able to plan mum’s funeral at our own pace. The financial side of things was open and clear and where we could save money Michelle advised us accordingly. Right up to the day of the funeral we were advised and included in every element. On the morning of the funeral we received a lovely message of support from Michelle. When mum arrived home for the start of the funeral - every step was clearly explained as we needed to know. Mum was treated so respectfully and we felt supported throughout the whole event. At a time when you can’t think straight, when emotions are overwhelming we were supported and advised - nothing felt too much and we never felt that we were being pushed towards options or sales. Michelle in particular was a lifeline during this very difficult time.
A.W. Lymn, Ilkeston Team replied
Dear Mandy, Thank you for taking the time to leave such a lovely review, you know me I'm not easily quiet but these words mean everything, but most of all thank you for trusting me to look after your beautiful mum, It really was a honour to look after such a caring family, Mandy I am always here if you or your dad need anything From Michelle and all at A W Lymn Ilkeston
5Arran Bamford 2nd Dec 2025
Lymns have looked after my dad and my mother in law very pleased with the service will be using them again and a big thanks to Michelle for all her help
A.W. Lymn, Ilkeston Team replied
Dear Arran, Lisa and family, thank you for taking the time to leave such a lovely review and allowing me to look after you all in the arrangements of Sonia, you are such a loving family you really did her proud. From Michelle and all at AW lymn Ilkeston
4Ellen Whitehead 16th Nov 2025
Michelle Ibbett was absolutely wonderful to deal with from the outset. Professional, caring and understanding of our family dynamics and needs. I feel that any issues I had were dealt with promptly and every step was explained and discussed thoroughly. I wouldn't hesitate to recommend Lymns and I wholeheartedly believe that they have a diamond in Michelle. Thank you x
A.W. Lymn, Ilkeston Team replied
Dear Ellen and family, Thank you for taking the time to leave such a thoughtful message, it was a pleasure to be able to look after the arrangements for your family and looking after Mavis. You really have done her proud and she is now reunited with your grandad. From having Mick on the day was lovely touch, and realising that it was myself and Wayne who collected your Grandad, ‘Our Mav’ is now back with Grandad and that means the world to her, All ways here if you ever need us, Thank you from Michelle, Mick and all at A W Lymn
5Susan King 10th Nov 2025
At a very stressful time Michelle guided us through it which made it much easier to deal with and was always at the other end of the phone to answer any questions we might have had which we appreciate very much.
A.W. Lymn, Ilkeston Team replied
Thank you so much for your kind words. From the moment we met before mum’s passing, it was clear how much love surrounded her. It was a honour to support your family and to care for your mum during such a emotional and difficult time, im truly grateful for the trust you placed in me. From Michelle and all at A W Lymn Ilkeston
5Samantha Ross1st Nov 2025
Such care given, the personal touches, the respect just amazing.
Michelle was so caring with both Mum and Dads funeral, such a tough time loosing them so close but Michelle was great. Such a comfort knowing she understood and gave them so much care. Michelle went above and beyond
The funeral was a sad but beautiful day, Lymns cared and were so supportive and professional
Thank you for making our Dads final journey so dignified and full of kind
A.W. Lymn, Ilkeston Team replied
Dear Sam and Aidan, Thank you so much for your heartfelt review. It has truly been a privilege to look after your family, first Mum and now your dad. I know how much they both meant to you all, and I grateful that I could be there for you both through at such a difficult times. It means a great deal to know that my support brought some comfort, please remember I am always here for you whenever you need anything from Michelle and all at A W Lymn Ilkeston
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
Latest Verified Reviews
Vivienne Sparrow 5th Oct 2026
the staff made sure everything went as smoothly as possible, no drama, no fuss.
they looked after dad and I, making sure our requests were carried out.
would highly recommend
Jacqueline Elliott 29th Aug 2026
Everything went well.Michelle at Ilkeston office was very helpful friendly and compassionate Thank you
Gemma Lilliman 18th Aug 2026
A W Lymn Ilkeston
My husbands funeral was arranged at A W Lymn Ilkeston by Michelle who I’ve one word for “AMAZING” from day one till 5 weeks later nothing was too much trouble she was so kind and caring to James (my husband) and myself.
All staff I met were lovely the respect that was shown when collecting James from our home till the day of his funeral was second to none
NAFD Member