A.W. Lymn Ilkeston

129 reviews

A.W. Lymn is a family-run funeral director firm serving bereaved families from Awsworth, Ilkeston, West Hallam and other communities in the area.

Latest Verified Reviews

Maria Hallam 6th Aug 2022

I can't thank Mick & his staff enough for the brilliant advice, help and patience leading up to my dad's funeral. I would also like to thank Tracey Matthews, Celebrant, for composing and delivering the service. She really summed up my dad's life in a great way.

Julie Bradshaw 18th Jul 2022

Excellent service. So professional and compassionate. 

Daphne Collinson 12th Jul 2022

Overall very good thanks. The day itself was handled superbly.

Reviews

Funeral arrangements

  • Home visit
  • 24 hour telephone support
  • On-site parking
  • Chapel of rest
  • Hearse
  • Limousine
  • Horse-drawn hearse
  • Bespoke vehicle
  • Coffin
  • Personalised coffin
  • Casket
  • Headstone / Plaque
  • Urn
  • Memorial jewellery
  • Floral tributes
  • Charitable donations
  • Newspaper announcement
  • Online obituary
  • Memorial book
  • Order of service sheets
  • Music
  • Video tribute
  • Funeral webcasting
  • Catering
  • Dove release
  • Balloon release
  • Fireworks

Types of funeral

  • Traditional burial
  • Simple funeral
  • Traditional cremation
  • Green funeral
  • Direct cremation
  • Burial at sea
  • Non-religious funeral
  • Anglican funeral
  • Roman Catholic funeral
  • Muslim funeral
  • Jewish funeral
  • Sikh funeral
  • Hindu funeral
  • Children’s funeral
  • Buddhist funeral

Financial arrangements

  • Financial advice
  • Wills & probate
  • Pre-paid funeral plan

Additional services

  • Repatriation
  • Bereavement counselling
  • List of mourners

Location

Address
1 Park Road
Ilkeston
Derbyshire
DE7 5DA

About Us

This funeral home was part of the Ilkeston Co-op Funeral Service, which opened in May 1994, and was then incorporated into the A.W. Lymn group in October 2003.

The funeral home is run by funeral arranger Nikki Anderson and overseen by funeral director Mick Schofield. The office is open from Monday to Friday from 9 am to 5 pm and on Saturdays from 9 am to 12.30 pm.

If you need assistance after hours, you can always call the telephone number at any time, seven days a week, and arrange an appointment at your convenience.

The premises offers one client parking space, a reception area, family rooms, visiting rooms and cold room facilities.

The branch gives a discount to Co-op members and also offers Ilkeston Co-op Funeral Vouchers and Ilkeston Co-op Funeral Plans.

The Ilkeston office covers all of Ilkeston and its surrounding area including Awsworth, Cossall, Eastwood, Heanor, Kimberley, Kirk Hallam, Langley Mill, Loscoe, Shipley, Smalley, Stanley, Trowell, West Hallam and beyond.

Nigel, Matthew and Jackie Lymn Rose are the directors of the A W Lymn group.

Latest Obituaries

George Colin   Harris

George Colin Harris

Aug 1932 - Jul 2022

Muriel   Henshaw

Muriel Henshaw

Apr 1934 - Aug 2022

Susan   Phyllis Sullivan

Susan Phyllis Sullivan

Mar 1957 - Jul 2022

Alexander Bryon   Wookey

Alexander Bryon Wookey

Mar 1939 - Jul 2022

View more

Verified Reviews

Verified Reviews

  • 5 Maria Hallam 6th Aug 2022

    I can't thank Mick & his staff enough for the brilliant advice, help and patience leading up to my dad's funeral. I would also like to thank Tracey Matthews, Celebrant, for composing and delivering the service. She really summed up my dad's life in a great way.

  • 5 Julie Bradshaw 18th Jul 2022

    Excellent service. So professional and compassionate. 

    A.W. Lymn, Ilkeston Team replied
    Thank you Julie for your kind words, I am sorry that I could not be with you, but my thoughts were with you at this sad time.
  • 4 Daphne Collinson 12th Jul 2022

    Overall very good thanks. The day itself was handled superbly.

    Chloe Lymn Rose replied
    Thank you for taking the time to leave this kind review, we are glad that overall you were satisfied with all that we did for you and that you were particularly pleased with Neil's service on the day. If however there was anything further that we could have done to give a 5* service we would welcome this feedback. Thank you.
  • 5 Emma Parker 4th Jul 2022

    Friendly and professional service at the most distressing time. All went well with mums funeral. Thank you 

    A.W. Lymn, Ilkeston Team replied
    Thank you for your kind words, it was a pleasure to care all of you and your mother. Nicola.
  • 5 Robert Max Biddulph 26th Apr 2022

    If there's any consolation amidst the sad feelings of losing a loved one, then it has to be got to be the quality of the send off. In this regard the funeral arrangements executed by A W Lymn were excellent. At the outset, the conversation between ourselves and Nikki struck a good balance between being empathic and practical. The costs of each element were transparent and there was no pressure to have a particular service - in this regard I felt that the overall package was customer-lead. Special mention needs to be made of the order of service booklet which was beautifully personalised and the funeral flowers which were lovely. On the day, the arrangements worked like clockwork thanks to the very slick co-ordination of the funeral director and the A W Lymn team at the crematorium. The phone call the previous day from the director established a dialogue between us and was reassuring in that it added clarity to the timings, process etc. Again, I felt that the mood was 'read' and appropriately responded to. Overall, we are very satisfied with the overall package and level of professionalism delivered and I would like to convey my thanks to all the A W Lymn staff involved.

    A.W. Lymn, Ilkeston Team replied
    Dear Robert, thank you so much for taking the time to leave such a wonderful review, I really am grateful to you. It was a privilege for me, and all the staff involved, to look after you and your family following the sad loss of your much loved Mother and I'm truly glad that you felt reassured throughout. My kindest regards, Nicola.
  • 5 Mary Jennings 26th Mar 2022

    Me and my family can't thank them enough they was very friendly and prophetically

    A.W. Lymn, Ilkeston Team replied
    Thank you for your kind words, it was a pleasure to take care of you all. Nicola.
  • 5 Karen Millar 22nd Mar 2022

    Fantastic service from start to finish - Nicky was lovely and everything ran so smoothly and Tim who did the service was wonderful. You made a very sad day really personal and lovely thank you

    A.W. Lymn, Ilkeston Team replied
    Thank you your kind words, it was a pleasure to take care of all the family in you time of sadness.
  • 5 Nicole Feakes 12th Feb 2022

    Everything was perfect. Thank you so, so much.

    A.W. Lymn, Ilkeston Team replied
    Thank you for these kind words, it was a pleasure to take care of you in your time of need. Nicola.
  • 5 Karin Morris 7th Dec 2021

    The way you've looked after our family and John has been incredible. We couldn't have asked for anything more

    A.W. Lymn, Ilkeston Team replied
    Thank you for your kind words, it was a pleasure to take care of all the family. Nicola.
  • 5 Kevin Doar 18th Nov 2021

    Couldn’t of asked for anything the staff are so caring helpful made a really bad day go so well we was all so pleased with there professionalism.
    The office staff was lovely really put us at ease and very pleasant I know people will read this and think well it’s there job but it was a lot more then that very helpful which is what you need when you going through n awful time in your life.

    A.W. Lymn, Ilkeston Team replied
    Thank you so much for taking the time to writer this lovely review and for your kind words, it was a honour to take care of you and the family at this sad time and I'm so pleased I was there to support you. Nicola.
  • 5 Diane Slysz 20th Oct 2021

    Very professional and caring service.
    They took care of everything from start to finish, which is what is needed when you are grieving.

    A.W. Lymn, Ilkeston Team replied




    Thank you very much for your kind words at such a sad time for all the family. Nicola
  • 5 Anthony Hammersley 28th Sep 2021

    AWLymn organised my mum's funeral, they were brilliant, sensitive to our needs and feelings.

    A.W. Lymn, Ilkeston Team replied
    Thank you for your kind words, it was a pleasure to take care of you all at your time of need. Nicola.
  • 5 Sean Platt 6th Sep 2021

    The care, consideration and professionalism demonstrated by all at A.W.Lymn made this whole sad process easy for us all. Nothing was too much trouble and their knowledge helped us to give mum the perfect and lovely farewell we needed. Thank you Nicola, Michelle, Donna and the whole team. 

    A.W. Lymn, Ilkeston Team replied
    Thank you for your kind words, we are glad that all at A W Lymn were there to help guide you and give the best farewell for your mother. Nicola.
  • 5 Lyn Newton 5th Sep 2021

    Everything was perfect. A wonderful send off for our dad. 

    A.W. Lymn, Ilkeston Team replied
    Thank you for your kind words, I am so glad that everything went as you had requested. Nicola.
  • 5 Ellen Whitehead 27th Aug 2021

    From the second my darling Grandad passed, A.W. Lymns have been nothing but supportive. They assisted my grandma and myself along every step of the way and have been accomodating, honest and reliable at a very upsetting time. Thank you so much. We wouldn't hesitate to recommend this family orientated company.

    A.W. Lymn, Ilkeston Team replied
    Thank you for your kind words, I am glad we were there to support you through your loss and it was a pleasure to take care of you all. Nicola.
  • 5 Mary Trolley 22nd Aug 2021

    Absolutely brilliant service, lovely staff would highly recommend.

    Chloe Lymn Rose replied
    Thank you for this kind review and for your recommendation, we are very grateful.
  • 5 Christine Judd 10th Aug 2021

    Nicola and the team did an excellent job arranging and carrying out my mums funeral. Nothing was too much trouble and they all genuinely care about the families they come in contact with. We couldn't get the same celebrant as we had previously for my Dads funeral so Nicola put me in touch with an a lady called Tracey Matthews. Tracey carried out the service perfectly. She worked really hard, perfecting every detail. Would highly recommend both Lymns and Tracey to anybody requiring a funeral service.

    A.W. Lymn, Ilkeston Team replied
    Thank you for your kind words from me and all the staff that were involved with your mother funeral. It was an honour to take care of you all and I am really pleased that Tracey's service was perfect. Nicola.
  • 5 Charles William Riall 25th Jul 2021

    The staff were very helpful with care of my wife and planning of the funeral. They were understanding, and provided guidance and support throughout.

    A.W. Lymn, Ilkeston Team replied
    Thank you for your kind words, I am so pleased that I was the one to care for your late wife and yourself. Nicola.
  • 5 Lisa Horsley 20th Jul 2021

    Very caring, kind, friendly, thoughtful and considerate staff.  Professional and smart service from start to finish.  Thankyou

    A.W. Lymn, Ilkeston Team replied
    Thank you for your kind words from all the staff involved on the day of your mother’s funeral. 
  • 5 Susan Rowlands 22nd Jun 2021

    From the moment myself and my family met Nicola Anderson at A W Lymn we have been treated with professionalism, dignity and respect which enabled us to give my dear father the funeral he would have wished for and for which we are truly grateful. 

    A.W. Lymn, Ilkeston Team replied
    I thank you for your kind words, it was a privilege to be the one to take care of you all. Nicola.
  • 2 Sarah Dawes 11th Jun 2021

    Although this is listed as a complaint against the Ilkeston office, it is actually the Stapleford office that was the biggest problem.  My fathers body was moved to the Ilkeston office because of the poor service at Stapleford. My father had prepaid for a funeral plan and I think that the service we got was inferior, as the money is guaranteed to the funeral director. I was thinking about doing this myself but following my experience I would not now. My fathers’ body was left at the hospital for about 3 weeks. The funeral director only provided a week of care for my father and would have only covered 15 days if he had been with them longer. I have used other funeral directors in the area and they care for the deceased for an unlimited time, without extra charge. The lady dealing with me at the Stapleford office was unprofessional, rude, argumentative and incompetent. I felt that the experience was about the money and not about customer care. I reported my concerns to the head office and they moved my father to Ilkeston and then the Principal Funeral Director, from the head office took over the arrangements. Apart from the attitude at Stapleford the problems were numerous, including the obituary going in less than a week before the funeral with the photo being originally placed upside down. The day of the funeral went very well due to the Principal Funeral Director, however the final straw was when I received a letter from the finance department about the charitable donations made at the funeral. Apart from spelling mistakes and an incorrect name, my deceased father somehow managed to donate a cheque to his own funeral! I have received an apology for all the problems but they should NOT have happened at a time when someone is grieving for the loss of a parent. There has been no compensation or non monetary recognition for the pain and suffering they caused me, instead I had to pay them extra money for items that were not covered in the funeral plan. I would definitely NOT recommend A W Lymn Funeral Directors

    Matthew Lymn Rose replied
    Mrs. Dawes. Thank you for writing a complete review to explain your low star rating. I was aware of the clash of personality in the early stages, not helped by your Father's Pre-Paid Funeral Plan being one with a national firm who do not have a presence in this area rather than a plan purchased from us. I am not going to deny some of the errors, and for these I apologise, but I am pleased that both Nikki at Ilkeston, and Julia our principal Funeral Director looked after things well for you and your family.
  • 5 Jack Kathryn 1st Jun 2021

    The service received was caring and professional from the first contact until the last. The ladies in the office dealt with it all and was very efficient. On the funeral day the funeral directors were also very professional and respectful. The service was delivered by a lovely lady Tracey Matthews. We had asked for someone who was not a vicar as requested by the deceased to deliver the service and she delivered it beautifully. Thanks to all !

    A.W. Lymn, Ilkeston Team replied
    From all the team at Ilkeston we thank you for your kind words and I am glad that Tracey Matthews delivered the service as you had expected. Thank you, Nicki.
  • 5 Janet Cross 1st Jun 2021

    Such kind and thoughtful service throughout the whole process of arranging a funeral for my darling brother, who was taken from me so quickly and suddenly that I just couldn't process everything, but Nicola and Michelle were so kind and sympathetic and helped guide me through everything. Nothing was too much trouble, even when I lost internet during the organisation, they came round to my house and dropped paper copies of anything I needed to see and approve. In the most positive way, I hope I don't need their service for many years to come.

    Chloe Lymn Rose replied
    We are grateful to you for taking the time to leave such as kind and detailed review of the service provided by Nicola and Michelle during this difficult time for you. It is good to hear that they went above and beyond to ensure that you received all the documentation in a timely manner and that their guidance and support made things a little more bearable. I have of course passed your kinds words to them. Thank you.
  • 5 James Condon 16th May 2021

    Thank you so much it was flawless.

    Chloe Lymn Rose replied
    It is wonderful to hear that Nikki and her team gave a flawless service at this sad time, thank you.
  • 5 Fredrick Boultbee 15th May 2021

    We as a family felt that we were treated with the utmost respect at this very difficult time. Thank you for the excellent service you provided and more importantly taking great care of our beloved Pat.

    A.W. Lymn, Ilkeston Team replied
    Thank you for these kind words, I am glad I was able to take care of both you and Pat during this difficult time. Nicola.

Address
1 Park Road
Ilkeston
Derbyshire
DE7 5DA

Latest Verified Reviews

Maria Hallam 6th Aug 2022

I can't thank Mick & his staff enough for the brilliant advice, help and patience leading up to my dad's funeral. I would also like to thank Tracey Matthews, Celebrant, for composing and delivering the service. She really summed up my dad's life in a great way.

Julie Bradshaw 18th Jul 2022

Excellent service. So professional and compassionate. 

Daphne Collinson 12th Jul 2022

Overall very good thanks. The day itself was handled superbly.

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