Co-op Funeralcare, Fulwell

5 Andrew Stafford 20th Nov 2023

The Team at the Co-op Funeral Services, Fulwell were really patient, professional and compassionate. They provided us with all the advice we needed and were able to fully accommodate all our requests without any fuss. Many Thanks

5 Carol Sharkey 31st Oct 2023

From start to finish the service was superb. Claire was professional but caring and natural too. We were given lots of advice but not pressured into making decisions without time to think them through. Nothing was too much trouble. When we came into the office we mainly dealt with Jessica who was lovely and so well organised. We saw Holly(ie?) on one occasion and she too was lovely.

Everything went to plan, except the awful weather; Storm Babet! The drivers were so caring too, we never felt rushed. A funeral is such a hard day especially when you are parents saying goodbye to a much loved son but you all made it so much easier. Thank you.

5 Louise Bagshaw 31st Oct 2023

Excellent Service 

5 Jacqueline Helyer 30th Oct 2023

Alison and the staff were very professional and friendly.

5 Ruth Hodgson 2nd Oct 2023

Thank you to Claire and her team for wonderful support during a sad time. 
They took care of all arrangements with the greatest dignity. 
100% service 

Kindest regards 
From 
All of Michael Hafferty’s family 

5 Kenneth Palmer 26th Sep 2023

Thank you, you all handled this perfectly

4 Robert Arthur Liddle 25th Sep 2023

Very professional obliging and understanding staff I felt confident throughout the whole process 
Many thanks 
Robert Liddle

5 Susan Robinson 19th Sep 2023

The service we received during a very difficult time was  wonderful. 

5 Julia Noble 14th Aug 2023

Excellent service 

5 Liz Clarke 25th Jul 2023

Claire and her team did an excellent job from start to finish. So professional, caring kind and thoughtful many thanks 

5 Elaine Lithgoe 25th Jul 2023

I could not have wanted more for my father. 
Claire and the whole team involved were outstanding. They were kind, courteous, supportive  whilst being professional. At such a sad  time it was a relief to know that everything was in order and I didn’t have to worry.  Couldn’t thank them more. 

4 Maureen Bainbridge 18th Jul 2023

Clare and her team were very friendly & professional. 
There were numerous comments on how smart all of the team were dressed, especially Clare’s personal touch of ensuring the team had red & white ties as Edward was a big Sunderland AFC fan 

5 Ian Robertson 17th Jul 2023

Professional from the start to the end

5 Ruth Hodgson 10th Jul 2023

Thank you to Claire our funeral director for her wonderful support and organising our Mam’s funeral. 
She felt part of our family as she guided us through a difficult time. 
Also to Jessica in the rest home looking after us and our Mam. 

5 Kathryn Fletcher 3rd Jul 2023

Excellent service thank you.
The only point I would like to raise is that an invoice for the transportation of my dad to the south should have been posted or emailed to me.
Leaving a voice massage, which for some reason didn’t show on my phone is not reliable.

5 Stuart Green 19th Jun 2023

Thank you for you support in the bad time and sorting any requests I have had

5 Susan Harrison 27th Feb 2023

The funeral arrangements were dealt with sympathy and care. Claire could not have been kinder. She kept us informed every step of the way. As it was a long time to wait for the funeral she kept in touch to see how we were doing. At the funeral the care continued and for that l was grateful. Claire made a sad situation bearable.
Regards S Harrison.

5 Sue Lewis 27th Feb 2023

The Coop was amazing from start to finish. The staff were amazing Claire and Jessica so patient and caring.
I am erternally grateful for all your care and respect shown to us.

4 Kevin Rooney 31st Jan 2023

I would like to thank all the staff Pauline, Jessica and Claire for their help and assistance. I such difficult times it is comforting to know that you have the personnel to help families and friends of the bereaved.
I would only add that the opening times at the Fulwell office from 10 am until 2 Pm is in my opinion too short and does create more stress than is necessary. It means the initial contact on clothing, details and pictures is more distressing having to fit in this timescale. Also you may have to wait or comeback later to give another bereaving family time and privacy with the member of staff. It means you must leave and comeback which isn't easy at this time. when my Father in law died we used the same office and the poening times

5 Margaret Bransby 23rd Jan 2023

Exellent friendly and first class service from everyone, highly recommended 
Sincere thanks to you all, 💐

5 Melanie Ayre 23rd Jan 2023

Claire, Pauline and the team behind the scenes at Co-operative Funeral Care could not have been more helpful, kinder or efficient. It certainly made Dad's passing easier to deal with. They struck just the right note.

5 Nicole Spencer 16th Jan 2023

Claire dealt with us really well. Everything was arranged well and the day was lovely. thank you

4 Valerie Hamilton 3rd Jan 2023

Don’t wish to write a review

5 Colin Thatcher 14th Dec 2022

I would like to put on record how well all the staff treat us and cared for my mam whilst in their care.
The standard of care and detail was superb and clearly nothing was off the table in what we were offered.
All staff were superb but I have to say Claire provided a service way above my expectations and a big thank you to her and her team.
The Co-op also carried out my father's funeral 11 years ago so obviously would highly recommend them to you all.

5 Maureen Blythe 8th Dec 2022

Very understanding and professional. Eased me through all the decision making at such a difficult time.