Andrew Grey Funeral Directors, Hetton Le Hole

142 reviews

Andrew Grey Funeral Directors, Hetton Le Hole, Durham, funeral director in Durham
COVID-19 measures: Please be aware that restrictions are in place. Please call the funeral home to discuss the specific measures that they are taking during this challenging time.
Call us to discuss your requirements
£1,234.56 estimate

Serving the community of Hetton Le Hole, Andrew Grey Funeral Directors offers a dignified and personal service.

Latest Verified Reviews

June Lumley 6th Jun 2020

Even in these difficult time everyone involved gave my mam a beautiful send off.  It was done with genuine care compassion and understanding and gave our family a huge piece of mine.

Glynis Corner 29th May 2020

The advice care and compassion we received was excellent. Definitely 5 star.

Don Dykes 25th May 2020

Kay from Andrews team was a great help and comfort at this dreadful and uncertain time. Covid made this a very unusual situation but Kay talked us through it and was at hand whenever we needed her. We also want to thank Ben. He walked us through the situation on the day itself and he helped navigate the changes and new rules. Their service was more than satisfactory and costs were very competitive, and I would not hesitate to recommend them.

Reviews

Location

Address
30 Station Road, Hetton Le Hole
Tyne and Wear
Durham
DH5 0AT

About Us

As a member of the local community, Andrew Grey is proud to serve bereaved families in Hetton Le Hole and the Sunderland area during their time of need. This independent, family-run funeral directors is committed to providing the best service and meeting all your needs so you can say goodbye to your loved one.

From navigating the legalities, to arranging floral tributes and placing funeral announcements in local papers, Andrew Grey’s kind and considerate team are there to help you every step of the way. They will talk you through a range of coffins, caskets and urns, from traditional designs to modern picture coffins, to find the right choice for you.

The premises have dedicated chapels of rest for you to view your loved one, should you wish. They can also arrange for you to view your loved one in the privacy and comfort of your own home.

Call Andrew Grey Funeral Directors now to find out more about the services they provide.

Latest Obituaries

Ian John Fulton

Nov 1982 - Jun 2020

Hunter George-Thomas Bell

Feb 2020 - Jun 2020

Eleanor Robson

Aug 1936 - May 2020

Christine Park

Jun 1952 - Jun 2020

View more

Verified Reviews

Verified Reviews

  • 5 June Lumley 6th Jun 2020

    Even in these difficult time everyone involved gave my mam a beautiful send off.  It was done with genuine care compassion and understanding and gave our family a huge piece of mine.

  • 5 Glynis Corner 29th May 2020

    The advice care and compassion we received was excellent. Definitely 5 star.

  • 5 Don Dykes 25th May 2020

    Kay from Andrews team was a great help and comfort at this dreadful and uncertain time. Covid made this a very unusual situation but Kay talked us through it and was at hand whenever we needed her. We also want to thank Ben. He walked us through the situation on the day itself and he helped navigate the changes and new rules. Their service was more than satisfactory and costs were very competitive, and I would not hesitate to recommend them.

  • 5 Mick Fenton 22nd May 2020

    Their care and professionalism throughout ensured a considerate and dignified service despite the most challenging of times. Thank you.

  • 5 Pearl Naisbitt 12th May 2020

    Andrew and Kay... what can I say. Nothing was any trouble any questions we had no matter how small or trivial you answered for us. You took all the stress away from us and our sons funeral went perfectly. We could not have asked for a better service from all your staff

  • 5 Paul Richards 3rd May 2020

    All the family would dearly like to thank Andrew and all the staff for everything they did for us at this very sad time

  • 5 Wendy Teasdale 1st May 2020

    I can’t praise the service we received as a family from Andrew and his team enough. Kay was spot on and made what was a truly awful time so much easier for us. Even though we couldn’t give Mam the funeral we would have wanted they did everything they could to make things as bearable as they could be under the circumstances. Thank you so much. 

  • 5 Diane Chapman 1st May 2020

    I knew dad was in safe hands with Andrew and his staff, as they looked after mam last year.  In these uncertain times I was worried that  dad’s funeral would not be the same as mams, but it exceeded my expectations and we could not have asked for anything more.  Andrew and his staff are fantastic, treating dad and ourselves, with the upmost respect and dignity, in times which I m sure are challenging for them also.   We would also like to thank Jean Merton for the lovely service which she provided. 

  • 5 Susan Robinson 23rd Apr 2020

    Thank you all Kay Sarah and all staff it was a beautiful service we all agreed it’s a sad time but even harder for people now was glad we all got in xx got Mam now and a thank you all you we’re all so kind despite this virus hope we all get back to normal soon when a can takes Mam where she wants to be god bless you all 😢😢🌺

  • 5 Susan Hancock 16th Apr 2020

    Couldn't have asked for better service from Ben and his team. They made a difficult, emotional time so much easier. From the first phone call to the day of the service Ben was there with advice and support. If you're looking for a funeral director to help and advise every step of the way, I'd definitely recommend Andrew Grey's services.

  • 5 Julie Chicken 14th Apr 2020

    Their service is 1000% and more especially in this current situation I carnt thank them enough

  • 5 Jeff Mann 9th Apr 2020

    Both Kay and Ben have been very professional, compassionate and efficient. They are both a credit to your company. Regards Jeff Mann and family.

  • 5 Lee Reid 6th Apr 2020

    Communication was excellent. We were kept informed on an almost daily basis. We felt our family was important and were treated with compassion. Although the circumstances were difficult due to the Covid 19 outbreak, everything that could be done was done according to our wishes. Overall, we were given a very professional service and we appreciated the family run feel to the company. Special thanks to Kay.

  • 4 Christine Stobbart 29th Mar 2020

    Dealt very well in difficult circumstances surrounding the Corona Virus lockdown and closure of churches. Would recommend their care and dignity and respect.

  • 5 David Wilkinson 16th Mar 2020

    Would give more than 5 stars if we could. My dad died suddenly and unexpectedly but the team were amazing from start to finish. Kay was our contact and she was the most genuine, kind, helpful and selfless person you could meet. She was there to help and guide us every step of the way and really focussed on our needs and what we wanted. Kay and the whole team were fantastic and we would not have got through this tough time without their support, love and kindness. They attended to every part of the day and on the day provided us with much needed support. I cannot speak highly enough of Andrew Grey’s funerals directors and I would recommend them to anyone which is not something I would do lightly. I can’t  express how special the team are and how fantastic they all are. I met most of the team and all of them were amazing. They looked after my dad in their care really well and nothing was too much trouble. I can honestly say my dad had the most fabulous send off and we would never have got through this most tough period of our lives without their support. Well done and thank you. Special thank you to Kay who got our family through this difficult time. Please use Andrew Grey if you ever need a funeral director as they really were the best. I work in customer service myself and this team were top class. Thank you again for your love, support, kindness and attention to detail we really appreciate it. Thanks, Dave.

  • 5 Shelly Harper 14th Mar 2020

    A very friendly group of people. They were always on hand for advice or a hug

  • 5 Marilyn Bentley 7th Mar 2020

    I would highly recommend Andrew Grey Funeral Services.I could not have asked for a more professional and sympathetic handling of my Mam's funeral.Ben our undertaker, looked after every detail of the funeral with dignity and care,not only for Mam but for the family and myself nothing was too much trouble. Ben went above and beyond to ensure everything was done to our wishes,at what was such a difficult and emotional time.I cannot express my gratitude enough to Ben,Andrew and all the staff at Andrew Grey Funeral Services.

  • 5 Janet Kitching 24th Feb 2020

    We as a family we very impressed with the professionalism of the funeral directors. Nothing was a bother to them. We were kept fully informed every step of the way. They made a difficult time more bareable. We would highly recommend the company to anyone.

  • 5 Linda Hall 16th Feb 2020

    A very difficult and sad time for us was made a little easier by the service that Andrew Grey provided.   Kay was always very pleasant and nothing was ever too much trouble for her.  Thank you for all your help.

  • 5 Joanne Ashcroft 14th Feb 2020

    Excellent service

  • 5 Helen Brown 4th Feb 2020

    Andrew grey and his team are all first class from the first call until the time we said our final goodbyes and Kay went out of her way to help and make things less painful I can't thank them all enough

  • 5 Allan Robson 31st Jan 2020

    I cant thank them enough,evry thing was carried to the highest standards, and could not have been more helpfull,at this difficult time

  • 5 Karen Stevens 19th Jan 2020

    Words cannot express the gratitude I have for Kay and the team of Andrew Grey Funeral Service. They were there for us every step of the way. Their compassion and professionalism helped us give my dad the send off he so deserved. Five stars just isn't enough. Thank you so much Kay and the team.

  • 5 Sue Leyland 13th Jan 2020

    Fantastic service from start to finish thankyou Andrew and all your staff

  • 5 Christine Ramshaw 7th Jan 2020

    I cannot thank Kay our funeral director enough for her exceptional kindness, advice and professionalism during the organisation of my Mams funeral. She made this difficult time much less stressful with her caring way and was there for us every step of way.

Frequently Asked Questions

How do you arrange a funeral?

You can arrange a funeral by choosing a funeral director who will help you organise all of the details. They can help you decide whether to have a cremation or burial and what type of service to choose, as well as additional options, such as music and flowers. You can find out what happens at a funeral and compare funeral directors on Funeral Guide.

Read more

What are disbursements?

Disbursements are additional costs for a funeral service that are paid to third-parties, such as florists, celebrants and burial fees. The funeral director will usually charge you for them and then pay the suppliers themselves.

Read more

How can I get help with funeral costs?

If the cost of a funeral is not covered by a prepaid funeral plan, or the estate of the person who has died, you may be able to get financial help from the government’s Bereavement Support Payment or from War Disablement Pensions, charitable funds or budgeting loans.

Read more

Address
30 Station Road, Hetton Le Hole
Tyne and Wear
Durham
DH5 0AT

Latest Verified Reviews

June Lumley 6th Jun 2020

Even in these difficult time everyone involved gave my mam a beautiful send off.  It was done with genuine care compassion and understanding and gave our family a huge piece of mine.

Glynis Corner 29th May 2020

The advice care and compassion we received was excellent. Definitely 5 star.

Don Dykes 25th May 2020

Kay from Andrews team was a great help and comfort at this dreadful and uncertain time. Covid made this a very unusual situation but Kay talked us through it and was at hand whenever we needed her. We also want to thank Ben. He walked us through the situation on the day itself and he helped navigate the changes and new rules. Their service was more than satisfactory and costs were very competitive, and I would not hesitate to recommend them.

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