Andrew Grey Funeral Directors, Hetton Le Hole

411 reviews

Call 24 hours

Serving the community of Hetton Le Hole, Andrew Grey Funeral Directors offers a dignified and personal service.

Funeral arrangements

  • Home visit
  • 24 hour telephone support
  • On-site parking
  • Chapel of rest
  • Hearse
  • Limousine
  • Horse-drawn hearse
  • Bespoke vehicle
  • Coffin
  • Personalised coffin
  • Casket
  • Headstone / Plaque
  • Urn
  • Memorial jewellery
  • Floral tributes
  • Charitable donations
  • Newspaper announcement
  • Online obituary
  • Memorial book
  • Order of service sheets
  • Music
  • Video tribute
  • Funeral webcasting
  • Catering
  • Dove release
  • Balloon release
  • Fireworks

Types of funeral

  • Traditional burial
  • Simple funeral
  • Traditional cremation
  • Green funeral
  • Direct cremation
  • Burial at sea
  • Non-religious funeral
  • Anglican funeral
  • Roman Catholic funeral
  • Muslim funeral
  • Jewish funeral
  • Sikh funeral
  • Hindu funeral
  • Buddhist funeral
  • Children’s funeral

Financial arrangements

  • Financial advice
  • Wills & probate
  • Pre-paid funeral plan

Additional services

  • Repatriation
  • Bereavement counselling
  • List of mourners

Location

30 Station Road, Hetton Le Hole
Hetton Le Hole
Tyne and Wear
DH5 0AT

Open map

Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Professional Standards

  • NAFD Member

    Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.

    What they do

    • Inspects member premises to check standards are being met
    • Runs a complaints and resolution service for bereaved families
    • Provides funeral training and professional qualifications

About Us

As a member of the local community, Andrew Grey is proud to serve bereaved families in Hetton Le Hole and the Sunderland area during their time of need. This independent, family-run funeral directors is committed to providing the best service and meeting all your needs so you can say goodbye to your loved one.

From navigating the legalities, to arranging floral tributes and placing funeral announcements in local papers, Andrew Grey’s kind and considerate team are there to help you every step of the way. They will talk you through a range of coffins, caskets and urns, from traditional designs to modern picture coffins, to find the right choice for you.

The premises have dedicated chapels of rest for you to view your loved one, should you wish. They can also arrange for you to view your loved one in the privacy and comfort of your own home.

Call Andrew Grey Funeral Directors now to find out more about the services they provide.

Latest Obituaries

Tom   Jones

Tom Jones

Aug 1943 - Aug 2026

Ethel   Turnbull

Ethel Turnbull

Oct 1939 - Aug 2026

Kenneth   Lewins

Kenneth Lewins

Apr 1943 - Aug 2026

Fred   Davison

Fred Davison

May 1958 - Aug 2026

View more

What Families Say

AI Summary

Families frequently mention the care and compassion shown throughout the process, describing staff as kind, thoughtful, and genuinely understanding at a difficult time. Many emphasize how professionals explained each stage clearly, kept them regularly updated, and made themselves available to answer questions, which helped reduce stress during the arrangements.

On the day of the funeral itself, families describe services running smoothly and with attention to detail, with staff treating both the deceased and bereaved with dignity and respect. Several note that small personal touches—from how the hearse was decorated to staff's attentiveness to family members—made the occasion feel specially arranged for their loved one.

Families repeatedly highlight the ongoing communication and support, with many describing regular contact from their funeral director to check on progress and offer guidance, and several mentioning continued contact even after the funeral had taken place.

This summary is generated by AI from recent verified reviews.

Verified Reviews

Verified Reviews

  • 5 Sandra Davison 8th Sep 2026

    Andrew and the team were very professional throughout. Taking care of everything but making sure everything was what we wanted. Andrew went the extra mile by playing the organ at the funeral. I’ve known Andrew since he was little and he hasn’t changed at all. I’d highly recommend them to anyone needing to arrange a funeral.

  • 5 Judith Murray 5th Sep 2026

    Very kind and compassionate once again. It was a busy holiday season but they made the date we wanted work and did it excellently. Thank you for all your help and consideration at such a sad time for us.

  • 5 Peter Woods 1st Sep 2026

    Really good service from start to finish, they have been very professional and acted with integrity at every stage of the funeral, I would recommend them as funeral service provider.

  • 5 Geoff Maddison 24th Aug 2026

    I had no hesitation in using Andrew Grays Funeral Directors. They had planned my Dads funeral 10 years prior and as a result were my only choice, when it came to needing their services again for my Mams funeral. From my initial contact with Andrew Grays Funeral Directors until the day of the funeral, they made what is a difficult time in your life, much easier, explaining all aspects and details of the planning of my Mams funeral. Always being professional but with a huge amount of compassion and genuine caring. This ensured that come the funeral day, everything passed smoothly and our expectations were fully met, in fact they actually exceeded our expectations. I would have no hesitation in recommending Andrew Grays Funeral Directors.

  • 5 Ian Haverly 11th Aug 2026

    As everything thing worked so well the only thing that you can say is it was exactly as it should be, many thanks to you and all your staff

  • 5 Barbara Spence 8th Aug 2026

    I can't recommend Andrew highly enough. He has explained every step and kept the family regularly informed along the way. He has made an extremely difficult time alot less stressful and for that I am forever grateful.

  • 5 Lesley Nichols 24th Jul 2026

    From our 1st contact we were put at ease and treated with respect and courtesy. Our Mam received the funeral she wanted with everything being taken care of impeccably. I would absolutely recommend Andrew Grey to anyone.
    Thank you in particular to Ben & Gillian.

  • 5 Ashley Robson 20th Jul 2026

    Absolutely amazing couldn’t have asked for any better they took care of my partner on his final journey in the most comforting and dignifying way Andrew and his team are just truly amazing everything was done to high expectations n also exactly the way we wanted n also made the grieving process that little bit easier couldn’t of getting through this tough time as well without Andrew n his wife truly amazing thanks again to you all 

  • 5 David Lee 11th Jul 2026

    Andrew nothing short of excellent makes you feel comftable from the off

  • 5 Peter Conley 3rd Jul 2026

    We cannot thank Andrew Grey Funeral Directors enough, especially Ben and his team, for the outstanding care, compassion, and professionalism they showed our family during such a difficult time.




    From the very beginning, Ben and his team guided us through every step with kindness, patience, and genuine understanding, making an incredibly difficult experience much easier to cope with. Nothing was ever too much trouble, and they treated both our dad and our family with the utmost dignity and respect throughout.




    The funeral was beautifully organised, and every detail was taken care of perfectly. Thanks to Ben and his team, we were able to give our dad the send-off he truly deserved.




    We will always be grateful for everything they did for us and would wholeheartedly recommend Andrew Grey Funeral Directors to anyone looking for a caring, compassionate, and professional funeral service. Thank you all so much.

  • 5 Stephen Paul 27th Jun 2026

    Myself and all the family wish to thank all staff because without your help and support we would not have coped. What a marvelous team you have we can't thank you all enough the service we got from mam passing away till the day of her funeral was more than five stars. Thanks to you all. Stephen Denise Ruth and mark and family.

  • 5 Allison Wilkinson 20th Jun 2026

    I found the whole team very professional, they gave us time, respect, and took very good care of Ethel, our mam/ nana, after she died, they have been kind and friendly both on the phone and when we have been to the office, I really can't fault the service they provided, and still are.

  • 5 Gillian Brough 20th Jun 2026

    Couldn't fault the service provided, excellent thank you.

  • 5 Lilian Wardle 8th Jun 2026

    Very helpful caring service would highly recommend thanks again 

  • 4 David Archbold 18th May 2026

    Ben white and team at Andrew Grays are exceptionally in their care compassion and empathy from first contact couldn't praise them enough

  • 5 Paula Jobling 17th May 2026

    I cannot speak highly enough of Ben and the team at Andrew Greys . Ben was exceptional during such a difficult time. From our very first interaction, Ben demonstrated genuine compassion, professionalism, and an unwavering commitment to ensuring every detail was handled with dignity and respect.
    He guided us through the entire process with clarity and patience, always taking the time to explain options and listen to our wishes. Nothing ever felt rushed or impersonal—Ben made sure that every aspect of the service truly reflected our loved one’s life and personality.
    What stood out most was his calm and reassuring presence. During moments that felt overwhelming, he brought a sense of order and peace that made a tremendous difference to our family.
    The service itself was beautifully arranged and executed flawlessly. Many attendees commented on how thoughtful and well-organised everything was, which is a testament to Ben’s dedication and attention to detail.
    I would wholeheartedly recommend Andrew Grey to anyone in need of a funeral director. Bens kindness, integrity, and professionalism was truly outstanding, and we are deeply grateful for the support he and the team have gave us
    Margaret & Family 

  • 5 Claire Bradbury 15th May 2026

    From our first contact to the office after the sad time of loosing our mam the care and compassion was their straight away..they made the hard sad time of arranging a loved ones funeral so much easy with talking you through all the steps and keeping in contact with you all the way

  • 5 Lorraine Evans 31st Mar 2026

    Fabulous servi ce from start to finish so much respect shown to mam and to family could not fault them in any way at all. Thank you .

  • 5 Willie Pescod 20th Mar 2026

    Caring, thoughtful, and a pleasure.
    Everything to a T
    Again many thanks to Andrew, Rhonda, and all the staff.

  • 4 Sharon Smurthwaite 19th Mar 2026

    Couldn’t fault the service we got absolutely amazing team 

  • 5 Dawn Lockey 17th Mar 2026

    We felt that we were very well looked after from the start of the process of organising the funeral to the end of the funeral itself.

    Ben kept us informed at every stage, he contacted me regularly to let me know what was happening and nothing we asked for was a bother, every single detail was taken care of. The flowers were beautiful and very fresh, the coffin itself was immaculate and our Dad was treated with respect and dignity.

    On the day of the funeral Andrew and his team were wonderful. It was an emotional day, but Andrew made sure we were taken care of, he and the team were a real comfort to us throughout. It was a positive day, full of love, dignity and respect. This is all thanks to Andrew and his team. Many thanks to you all.

  • 5 Joanne Morgan 2nd Mar 2026

    Outstanding service from Andrew grey funerals , From my first call to my last the staff have been amazing , supportive,helpful shown empathy , my mum has dementia and Ben who coordinated our journey was absolutely Outstanding, his paicents and his calmness was just extrodinaryand I couldn't have asked for more
    Highly reccomend Andrew GREY Funerals .

  • 5 Claire Murray 23rd Feb 2026

    Andrew Grey Funeral Directors have been wonderful with me and my family through a very hard time. They were patient with us and explained how everything would work and kept my updated on how things were progressing. I would recommend these to everyone. Thank you for all that you have done and making a very difficult time a little easier to deal with.

  • 5 Helen Stephenson 23rd Feb 2026

    Thank you to all at Andrew greys for everything you did to make Laura’s day perfect nothing was a problem a very good service every think went as it should just parfect l would recommend them to everyone 

  • 5 Melvyn Scotter 21st Feb 2026

    Andrew grey and his staff went above and beyond to make sure my mam had the best send off she deserved they were very helpful very kind and polite nothing was a bother I would highly recommend them they are very professional if we needed anything they were there to help and even after the funeral we got a call to see how we were so thanks again Andrew and all your staff amazing team

Address
30 Station Road, Hetton Le Hole
Hetton Le Hole
Tyne and Wear
DH5 0AT

Open map

Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Professional Standards

  • NAFD Member

    Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.

    What they do

    • Inspects member premises to check standards are being met
    • Runs a complaints and resolution service for bereaved families
    • Provides funeral training and professional qualifications

Latest Verified Reviews

Sandra Davison 8th Sep 2026

Andrew and the team were very professional throughout. Taking care of everything but making sure everything was what we wanted. Andrew went the extra mile by playing the organ at the funeral. I’ve known Andrew since he was little and he hasn’t changed at all. I’d highly recommend them to anyone needing to arrange a funeral.

Judith Murray 5th Sep 2026

Very kind and compassionate once again. It was a busy holiday season but they made the date we wanted work and did it excellently. Thank you for all your help and consideration at such a sad time for us.

Peter Woods 1st Sep 2026

Really good service from start to finish, they have been very professional and acted with integrity at every stage of the funeral, I would recommend them as funeral service provider.

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