A.W. Lymn is a family-run funeral director firm serving bereaved families from Harlow Wood, Kirkby-in-Ashfield, Sutton-in-Ashfield and other communities around the Mansfield area.
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
About Us
Funeral arranger Karen Horton is in charge of the branch, along with senior funeral director and area manager Jonathan Baker.
The Sutton office, which became a part of the A W Lymn group in 2013, also deals with Lymn Vouchers and pre-paid funeral plans.
The site features full client facilities such as a family room, visiting room and cold room, and A.W. Lymn's funeral arranger, Jackie Potter, from A W Lymn Shirebrook also lives on the premises.
Karen is at the office from Monday to Friday, from 9 am to 5 pm and also after hours by appointment. You can receive assistance by calling A.W. Lymn Sutton's telephone number, which is available 24 hours a day, seven days a week.
The branch covers all of Sutton in Ashfield and its surrounding area including Berry Hill, Blidworth, Harlow Wood, Forest Town, Kirkby-in-Ashfield, Ladybrook, Mansfield, Rainworth and beyond.
A W Lymn The Family Funeral Service was founded in 1907 by Arthur William Lymn. Jackie, Matthew and Nigel Lymn Rose currently run the company.
Many families emphasise the care and attentiveness they received during the planning stages, particularly noting how staff listened to their wishes, accommodated special requests, and provided patient guidance through a difficult process without making them feel hurried or pressured.
Families consistently describe the funeral day itself as running smoothly and with dignity, with staff presenting themselves as polished and professional while remaining warm and respectful toward both the bereaved and the deceased.
Several families mention feeling well-informed throughout, with regular communication by phone and email keeping them updated at each stage, and staff taking time to explain processes clearly and answer questions without making them feel they were asking anything unreasonable.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Gordon and Janet Fisher24th Oct 2020
I was very impressed with the way Karen dealt with us .She was very supportive and sympathetic and everything we organised for Gordon was completed successfully despite last minute changes. I would definitely recommend your services.
Chloe Lymn Rose replied
Thank you for taking the time to leave this lovely review particularly your kind words about Karen and the sympathetic support she gave throughout. We are glad that she was able to arrange for Adam Humphries to step in and oversee the service for you when the original celebrant became unavailable. Thank you.
5Gillian Taylor12th Oct 2020
This is the second time in just over a year I've used Lymn's funeral service. Their service cannot be faulted, they made what has been a very difficult time much easier to bear with their compassion, kindness, efficiency and attention to detail. Both my parents had the send offs they deserved. Thank you.
Chloe Lymn Rose replied
I am glad that despite the current restrictions I was still able to make Mum's funeral as similar as possible to your step-father's and I was once again honoured that you asked me to take care of you and your family during this sad time. Thank you, Karen.
5Sue Wordswo30th Sep 2020
Excellent service from all the team
Chloe Lymn Rose replied
We are pleased that everyone looked after you so well during this difficult time. Thank you.
5Kathleen Cotton-Marston19th Sep 2020
From my very first call I have received impeccable service from A.W.Lymn. Karen has a very gentle , caring nature and at all stages of the procedure has kept me informed of what was happening and if I didn't understand anything she took the time and patience to explain until I did. I found all their staff to be very professional and courteous and wouldn't hesitate to recommend them.
Kathleen Marston
Chloe Lymn Rose replied
Thank you Kathleen for taking the time to leave this lovely review as I know this was a very difficult time for you with Geoff sadly passing away very quickly and only a few days after your wedding. I am glad I was able to give you the time you wanted with no pressure and a listening ear. It was lovely to meet you on the day chapel was arranged, knowing that everything was as you wanted for Geoff. Thank you, Karen.
5Brian Dodds 10th Aug 2020
Attention to detail and a very caring and professional approach by the staff made a difficult time more bearable.
Chloe Lymn Rose replied
We are glad that Karen's attention to detail and caring nature made this sad time a little easier for you and she joins me in thanking you for your kind words.
5Susan (Bev) Brooke-Jones5th Aug 2020
Heartfelt thanks to Karen, David and all at AWLymn you did our beloved dad proud and have been excellent every step of the way
Wouldn't hesitate to recommend you to anyone!
Chloe Lymn Rose replied
Thank you for your kind words and your recommendation. We are glad that David and his team gave excellent service throughout and did your dad proud.
5Carolyn Tunstall24th Jul 2020
I was most impressed with the way everything was dealt with, despite the difficulties with the current restrictions.
Chloe Lymn Rose replied
Thank you for your kind words, we are pleased that Karen impressed you with her service despite the current restrictions.
5Liz Guy 15th May 2020
Very helpful and caring from start to finish. Everything ran smoothly despite Covid-19 restrictions.
Chloe Lymn Rose replied
Thank you for taking the time to leave this review, we are glad that Karen was caring and helpful throughout.
5Christine Alexander 1st May 2020
My Mums funeral was held right in the middle of the peak of the Covid-19 crisis. It was a really difficult time and the funeral was so restricted....most friends and family were not able to attend due to them being over 70 years old.
Karen and her team at Lymns in Sutton in Ashfield were truly extraordinary. Karen was attentive, thoughtful and really very clever in helping me to find innovative ways of 'marking' Mums death in ways that I would never have thought of. I really cannot praise her enough for the help, guidance and attentive kindness during the whole process..... simply extraordinary.
Chloe Lymn Rose replied
We are really grateful to you for taking the time to leave this wonderful review, particularly in regard to the innovative ways Karen ensured your Mum's service was a fitting tribute to her. Thank you also for the lovely letter you sent to Karen, she really did appreciate this.
5Kevin Blake 28th Apr 2020
a first class funeral very helpful staff.made it easy for me in a difficult time.thank you.
Chloe Lymn Rose replied
Thank you Kevin for taking the time to leave your heartfelt message, it is very well appreciated in these difficult times. In arranging the funeral details, from the conversations we had and telephone calls I have received your mum was a very well loved lady and will be sorely missed. Karen.
5Julie Williams 4th Apr 2020
They were kind, professional and very well organised. The funeral ran smoothly in extremely difficult circumstances.
Chloe Lymn Rose replied
Thank you Julie for taking the time to leave this lovely feedback at such difficult times, itâs very much appreciated. Karen
5Janine Wortley 31st Mar 2020
Excellent from start to finish and especially under current difficult circumstances. Karen at Sutton office was efficient, sympathetic and very helpful. Keeping us informed at all times. Would highly recommend.
Chloe Lymn Rose replied
Thank you Janine for taking the time to leave a lovely message, at not only a time of your loss but as you explained difficult circumstances also, where services had sadly been withdrawn, it was imperative to me that I kept you informed of the updates on guidance we were receiving and I thank you and your family for understanding. Karen.
5Margaret Stone19th Jan 2020
From the moment I walked through the door for the first time Karen has been absolutely lovely and really helpful. She kept me upto date about what was happening all the way through the process. Was so patient with me when I changed my mind about things.
Then on the day of the funeral Andy was lovely and helped us through the day.
As a family we cannot thank them enough!
Chloe Lymn Rose replied
I am so pleased I was able to guide, help and arrange everything you wanted - and am glad that my frequent phone calls so you could come in to check things helped. Thank you, Karen.
Karen has asked that I pass on her personal thanks for your kind words which make her feel proud to be a funeral arranger. Thank you.
5Ellen Roddis13th Dec 2019
Karen led us through every part of arranging the funeral with empathy and humour.
Chloe Lymn Rose replied
We are glad that Karen was empathetic whilst also being able to incorporate appropriate lighter moments into the arrangement process and she joins me in thanking you for this positive review.
5Denise Parkinson 15th Nov 2019
Karen was perfect. In every stage.
Chloe Lymn Rose replied
It is wonderful to hear that Karen was perfect and that she looked after you so well during this sad time. Thank you.
5Lesley Chapple 28th Sep 2019
The service provided by Karen in your Sutton in Ashfield branch was exceptional, Karen couldn’t have been more professional, kind and understanding in all aspects related to Ruby’s funeral .
On the day of the funeral everything was carried out to perfection.
The only thing we were slightly disappointed with was the wreath which was provided in with our funeral package, the quality left a little bit to be desired .
Thank you all for your kindness .
Chloe Lymn Rose replied
Thank you for taking the time to leave this lovely review, particularly in regard to the care, kindness and understanding shown to you by Karen during this sad time. We are glad that everything was carried out to perfection on the day but are sorry that you felt disappointed with the quality of the flowers supplied as our floristry department is generally so highly rated. We hope that the donation we have made to Dementia UK in memory of Ruby suitably marks our regret regarding this. Thank you.
5Craig North 9th Jul 2019
Fantastic service friendly staff
Chloe Lymn Rose replied
Thank you for your kind words at what was understandably a difficult time for you and your sister. Karen.
5Barbara Hallam 3rd Jun 2019
everything went without a hitch congratulations to the people involved they all went the extra mile for everything - if he was looking down he would have liked it all - thank you all very much
Chloe Lymn Rose replied
Both Andy & Karen join me in thanking you for this kind review. They are glad that everything went well and that Trevor would have liked it.
5Michael Morris 27th Apr 2019
Everything was done with dignity and sympathy, my thanks to Andy and Rachel for looking after my wife so well. Thanks again.
Chloe Lymn Rose replied
We are pleased that Andy and his team treated you with dignity and sympathy and he joins me in thanking you for this kind review.
5Gill Phillips22nd Mar 2019
Excellent service from initial contact right through to the actual funeral.
Communication was superb and at no time did we feel we were being hurried or asking silly questions. Advice was freely given without any pressure and we never felt that we were being steered to pick more expensive options.
Would wholeheartedly recommend A W Lymn in Sutton in Ashfield for a respectful, professional service for your family.
Chloe Lymn Rose replied
Thank you for your kind words and recommendation. We are glad that Karen gave good advice and helped you create the service that you wanted for your Aunt without any pressure to select options that were not for you. Thank you.
5Trevor Gill 13th Feb 2019
They could not have done better than they did this is probably the wrong word to use but it was a perfect service from start to finish, and that has been told to me by many of our large family that live locally as well as by many friends. I thank Karen Horton the Sutton Branch Manager, and Andy and his team on the day as well as Andy's visit to me in the early stages of planning the funeral. Excellent all round and 10 Stars out five is the only way I can put it.
Chloe Lymn Rose replied
Thank you for this wonderful review, both Karen and Andy are delighted to read the kind words you have written about the service they provided and the comments you have received since from both family and friends.
5Lynne Dennis9th Feb 2019
The service was excellent and we would highly recommend. From the first meeting with Karen at the Sutton in Ashfield branch, who treated us with such kindness and gave all the advice we needed, to the staff on the day who were so thoughtful and professional. Thank you for giving my sister the dignified send-off she so deserved.
Chloe Lymn Rose replied
Thank you Lynne for taking the time to leave this kind lovely message. I am so pleased everything was arranged to your family's wishes and we were able to create a dignified send-off for your sister. I also thank you for your recommendation. Karen.
4Lesley Brooks 2nd Feb 2019
So caring.Made you feel as if you were the only client and you were the only one that mattered.
Could not do enough to make everything go smoothly .A quiet dignity covering a professional service.Thank you.
Chloe Lymn Rose replied
Thank you for taking the time to leave these lovely positive comments. I am pleased everything was as you required and that all went well during the service. If there was anything further that I could have done to offer a 5* service then I would welcome this feedback from you. Thank you, Karen.
5Chris Sumpter 27th Jan 2019
Thank you very much for the professional funeral service you provided for mum.
Right from the beginning we found you to be caring, supportive and professional.
Nothing was too much for you. You took the time to listen to family wishes and took time to look after mum.
When times are difficult it is the kindness of people that help us to get through a very difficult time.
Thank you, you really made a difference.
Chris and Mel X
Chloe Lymn Rose replied
I understand from Karen that you had to wait some time for Mum's funeral due to the sad circumstances, but we are glad that throughout this time Karen treated you with care and kindness. Thank you.
Address
82 Station Road Sutton-in-Ashfield Nottinghamshire NG17 5HB
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
Latest Verified Reviews
Gordon and Janet Fisher24th Oct 2020
I was very impressed with the way Karen dealt with us .She was very supportive and sympathetic and everything we organised for Gordon was completed successfully despite last minute changes. I would definitely recommend your services.
Gillian Taylor12th Oct 2020
This is the second time in just over a year I've used Lymn's funeral service. Their service cannot be faulted, they made what has been a very difficult time much easier to bear with their compassion, kindness, efficiency and attention to detail. Both my parents had the send offs they deserved. Thank you.
NAFD Member