A.W. Lymn is a family-run funeral director firm serving bereaved families from Harlow Wood, Kirkby-in-Ashfield, Sutton-in-Ashfield and other communities around the Mansfield area.
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
About Us
Funeral arranger Karen Horton is in charge of the branch, along with senior funeral director and area manager Jonathan Baker.
The Sutton office, which became a part of the A W Lymn group in 2013, also deals with Lymn Vouchers and pre-paid funeral plans.
The site features full client facilities such as a family room, visiting room and cold room, and A.W. Lymn's funeral arranger, Jackie Potter, from A W Lymn Shirebrook also lives on the premises.
Karen is at the office from Monday to Friday, from 9 am to 5 pm and also after hours by appointment. You can receive assistance by calling A.W. Lymn Sutton's telephone number, which is available 24 hours a day, seven days a week.
The branch covers all of Sutton in Ashfield and its surrounding area including Berry Hill, Blidworth, Harlow Wood, Forest Town, Kirkby-in-Ashfield, Ladybrook, Mansfield, Rainworth and beyond.
A W Lymn The Family Funeral Service was founded in 1907 by Arthur William Lymn. Jackie, Matthew and Nigel Lymn Rose currently run the company.
Many families emphasise the care and attentiveness they received during the planning stages, particularly noting how staff listened to their wishes, accommodated special requests, and provided patient guidance through a difficult process without making them feel hurried or pressured.
Families consistently describe the funeral day itself as running smoothly and with dignity, with staff presenting themselves as polished and professional while remaining warm and respectful toward both the bereaved and the deceased.
Several families mention feeling well-informed throughout, with regular communication by phone and email keeping them updated at each stage, and staff taking time to explain processes clearly and answer questions without making them feel they were asking anything unreasonable.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Lisa Newton 10th Feb 2023
Karen and all the staff at A W Lymn’s have been wonderful and so compassionate. Mum’s final journey was beautiful and they made the whole process seamless.
A.W. Lymn, Sutton Team replied
Thank you Lisa and all your family for this review and personal email to Sutton and the team. It was my pleasure and honour to look after your mum and of course you and your family, Friday afternoon meeting you all coming to see your mum, the love I saw from you all - she definitely would have been very proud!! Karen
5Julie Doy2nd Feb 2023
From first contact to collecting Dad's Ashes, the service received from all the Staff was first class which is what Dad deserved.
A.W. Lymn, Sutton Team replied
We thank you Julie, Helen, Fiona and all the family for these kind words. The funeral was a team effort with Andy making the arrangements and looking after you on the day, and my support in between from the office so I am glad that you felt well looked after by both of us. Karen.
5Susan Lloyd 22nd Jan 2023
A.W. Lymn funeral services arranged the funeral of our late mum, Mrs Sylvia Mary Morrell who sadly passed away in December 2022.
The professionalism, empathy and respect not only to the relatives in bereavement, but also for the deceased in the overall attention to detail of the whole services given was impeccable from start to finish. Every need and individual requirement was attended to, enabling you to give your relative the funeral they deserve.
Our thoughts and thankyou's go out to all personnel including those behind the scenes who you never meet. Special heartfelt thanks and credit for there services are Karen at the Sutton office who went out of her way to ensure you were looked after and Johnathan who guided us on the day from pick up until he dropped us off after the service.
We would also like to say a thankyou to the celebrant Katie Page who held the beautiful service ensuring every detail of our wishes was perfect, which it was.
A last and massive thankyou to you all.
Susan, Dave, Ian and Heather. (Sylvia's family).
A.W. Lymn, Sutton Team replied
Thank you Susan for taking the time to leave such a lovely detailed review – it was a pleasure to look after Sylvia and all of your family, and to deliver (beyond) what you required. I felt truly honoured to assist in arranging this fitting and beautiful service to Sylvia. Thank you, Karen.
5Alan Wardle 5th Nov 2022
The service provided by Jonathan and Karen was excellent. Nothing was too much trouble in making sure everything was as I wanted to be. Karen made Eileen look so at peace in the chapel of rest. The flowers were perfect. Johnathan was his normal calm unflappable self. Many thanks for making my day. John Wardle.
A.W. Lymn, Sutton Team replied
Thank you, Mr Wardle, for taking his time to leave such an overwhelming review, we were both honoured to assist in arranging a fitting and beautiful tribute to Eileen. I have also passed your kind words to Fiona our florist for the wonderful Rose coffin spray colour idea, she certainly delivered what she said, they were beautiful!! Thank you, Karen.
5Janice Chrich 29th Oct 2022
Firstly I would like to thank Karen at AW Lymn,Sutton in Ashfield for her guiding hand in arranging my husband's funeral. We received a first class service from the first time we visited Karen. The order of service that she produced was absolutely amazing.
I would also like to thank Karen for pairing us with Mark Andrew the celebrant, his service was absolutely perfect in paying our respects to my husband Rob,it showed a true portrayal of his life and sense of humour,we couldn't have wished for anything better, it made a very difficult day so much easier to bear.
The cars,flowers,drivers and pall bearers were second to none. First class service from beginning to end.
Thank you all so much.
A.W. Lymn, Sutton Team replied
Thank you Janice for taking the time to leave such a lovely review. I have sent a copy of the email to the celebrant Mark Andrew and as like ourselves here at A W Lymn Mansfield Area team – he thanks you for such lovely words too. I am so pleased that everything went as it was arranged creating a service that honoured Rob. As for the service stationary, I can’t take all the credit Janice, as you provided the photo for the idea. It is very clear that Rob will be dearly missed but very much loved, not just by his family but by all that knew him. Thank you again, Karen.
5Mandy Stevens 20th Aug 2022
Karen ( Sutton in Ashfield ) was amazing from the beginning . She showed kindness , empathy and respect towards me . Very helpful and informative and kept me up to date with everything .
We used Mark to read the Eulogy , recommend by Karen and again nothing but praise for him
They made what is a horrible experience to deal with so much easier for me to arrange and deal with
A.W. Lymn, Sutton Team replied
Thank you Mandy for leaving this lovely review. i know it was a particularly difficult time for you being Sheila's executor and having to balance the needs of those who knew her but you did her proud and it was my pleasure to help you throughout. If there is every anything else I can do for you please just ask. Thanks, Karen.
5Christopher St. Clair 20th Jul 2022
Karen from A.W. Lymn in Sutton-in-Ashfield was incredibly helpful and respectful through the process, and the service provided was seamless from beginning to end.
Chris
A.W. Lymn, Sutton Team replied
Thank you Mr St Clair for taking the time to leave such a heartfelt review. I am so pleased we were able to arrange all of your wishes for your late Mother Irene. Karen.
5Louise Law5th Jul 2022
We were dealt with compassionately and efficiently throughout , no detail was left unchecked and our wishes followed to the letter
This enabled us to celebrate Dads life with a day that was organised and executed to perfection We cannot thank Karen, Steve and the team enough
A.W. Lymn, Sutton Team replied
Thank you Louise for leaving such a lovely review at this difficult time. It was an honour to look after John for you and your family, and to arrange everything you wanted for such a special, loved Husband, Father, Grand father and friend to many many people. Thank you, Karen.
5Gillian Brewin 28th Jun 2022
I can’t thank the staff of AW Lymn especially Karen Horton for all the help and support they gave me arranging the funeral for my Husband.
I would not hesitate recommending them to friends.
A.W. Lymn, Sutton Team replied
Thank you for taking the time to leave such lovely words.
Rodney is going to be dearly missed but forever loved. I am always here for anything I can help with. Karen.
5Michael Parsons 21st Jun 2022
WE REALLY APPRECIATE THE TRULY EXCELLENT SERVICE .
KAREN AND THE REST OF YOUR STAFF WITHOUT DOUBT WENT THE EXTRA MILE FOR US
THANK YOU SO MUCH
MICHAEL PARSONS
A.W. Lymn, Sutton Team replied
I'm so pleased all the arrangements we discussed for Jeanne went just as you wanted. Certainly, it was very clear to me that Jeanne was a special lady and I think the service reflected that. She holds a special place not only in your and James’ hearts but her family and friends also. Thank you, Karen.
5Nick Elgar 25th Apr 2022
Karen, Jonathan and the rest of the team from Lymns at Sutton were excellent. The arrangements for the funeral were made professionally, with empathy and understanding. The general advice offered helped to begin the process of dealing with the death of my wife was invaluable. The funeral itself went perfectly with exactly the right amount of guidance and support being offered.
A.W. Lymn, Sutton Team replied
Thank you so much for taking the time to write this lovely review that was awaiting my return from holiday. It was my pleasure to support you and your family through this sad time and I am pleased everything went exactly as we planned on the day. Thank you, Karen.
5Sharron Brown 13th Feb 2022
Very happy xx
A.W. Lymn, Sutton Team replied
Thank you Sharron for taking the time to leave this positive review and for calling into the office to thank me in person too. I am glad that the celebrant, Chris Ibbs, got the service "spot on" for you. Karen.
5Malcolm Price 4th Dec 2021
5 Stars are not enough. Karen could not have done more to help us through this very sad and difficult time, she went above and beyond. Every challenge I put to her, she came through with flying colours. She alone became a part of our grieving family . Anja, our Celebrant was more than Excellent. She made us cry and she made us laugh as she took us through the ''Celebration of my Dear wife Pat's Life'' No, 10 Stars is nearer the mark . My Family and I would like to say Thank you from the bottom of our hearts to your team for everything you have done for us. Kindest regards, Malcolm Price.
A.W. Lymn, Sutton Team replied
From the bottom of my heart, I thank you for leaving this review at this difficult time. I’m so pleased we gave everything required (and beyond) for the arrangements of Pat, a much loved Wife and Mum who is dearly going to be missed. I can’t take all the credit as we worked as a team with Becky from Rainworth, who helped with the visual tribute, David while I was annual leave and of course Mansfield Crematorium and Obitus. I saw Anja 3 days after service – this is also a service that she was honoured to officiate and will remember for a long time – in times of sadness she is so pleased she met and now knows you, Paul and Karen. Thank you again, Karen.
5Marie Dixon 10th Nov 2021
A professional and compassionate service which helped us greatly through this very difficult time.
A.W. Lymn, Sutton Team replied
I would like to thank you Marie for taking the time to leave this kind review. Steve was a very well respected policeman, friend and more importantly a dad and Husband and I am pleased the arrangements made, funeral service and knowing where I am if you ever need me are a comfort. Karen.
5Fiona Stirton 27th Oct 2021
A W Lymn (Sutton) provided an excellent, kind, conscientious service, supporting us all the way and made the process of funeral planning etc as easy as possible. At such a sad, difficult time it really helped to have such dedicated professionals by our sides. Special thanks to Karen Horton at the Sutton office for keeping us on track throughout and for being our point of contact, listener, provider of tissues, hot drinks and everything else in between.
A.W. Lymn, Sutton Team replied
From the bottom of my heart I thank you Fiona and your family for taking the time to thank us for our support and guidance. I am so pleased everything that was arranged was a fitting tribute to Mandy, she clearly was a much loved lady by all that knew her. Karen.
4Francis Newenham 12th Oct 2021
Generally the service from Lymm’s has been excellent. The reason for not giving the top grade is that I feel Lymm’ s should have saved me from getting upset by the attempt by Sandiacre parish council to charge an extra £150 for the hiring of a skip to remove excess soil when their rules ( supplied by you) and signed by me when booking the burial plot, clearly state that excess soil would remain on site.
Nigel Lymn Rose replied
Mr Newenham, Initially I would thank you for your kind comments and overall appraisal that the services provided by our family company and Karen were excellent. I am grateful you have raised the issued of Sandiacre Parish Council and am sorry that this caused concern for a few days.
This has allowed us to rectify matters with them and to point out that their published rules did not allow for the £150.00 additional charge they intended to make that has not now been paid. Thank you for your kind understanding.
5Jane Parke 8th May 2021
Excellent professional and caring from our first contact and at all times. Karen at the Sutton In Ashfield office was so attentive and helpful.
Thank you
A.W. Lymn, Sutton Team replied
Thank you Mrs Parke for taking the time to leave such a lovely review at this difficult time. I am so pleased that all the arrangements that were made went as expected. I have passed a message to the Funeral Director & Celebrant explaining how pleased you were with the service as promised and more importantly that your late father in law had a ride in a Rolls Royce! Now the funeral has taken place, as I mentioned before, you know where I am if I can help with anything in the future. Karen.
5Lesley Bignell 4th May 2021
Kindness and compassion at a very difficult time. Kept me informed all the way. Professional and respectful. Quality of service, from the uniforms to the cars. Thank you.
A.W. Lymn, Sutton Team replied
Thank you Mrs Bignell for taking the time to leave such lovely words at what was such a difficult time for you, I am truly grateful. Karen.
5Gweneth Hall 13th Mar 2021
Everything from beginning to end was conducted in a sympathetic but highly organised way. This meant that the day was much less stressful. I would highly recommend their services.
Chloe Lymn Rose replied
Thank you, Mrs Hall, for taking the time to leave such a kind review at a difficult time, and especially for your kind words on the bespoke Order of Service and the Floral Tributes. I have also passed your personal “thank you” to the team. Karen.
5Christopher Stammers 10th Mar 2021
The whole process of arranging a funeral was made much easier by Lymns at Sutton. Karen was ever helpful and sympathetic through the whole process and communicated with us at each step of the way and she certainly went the extra mile. Everyone at Lymns were exceptionally professional and the comprehensive brochure was a great help when communicating with distant relatives. We felt that the help given lifted a lot of the weight from us at such a sad time. I would recommend using their services to anyone.
Chloe Lymn Rose replied
I would like to pass on my heartfelt thank you to you and your family for this wonderful review. I’m pleased I was able to help you at this very difficult time so you could concentrate on other matters and not have to worry about any of the arrangements. Please remember I am always here if there is anything else I can do to help you. Thank you again, Karen.
5Nigel Patrick Walters 2nd Mar 2021
Could not have wished for any thing better to all the staff at A W Lymn for looking after me and my wife gena thank you so much
Chloe Lymn Rose replied
Mr Walters, without a doubt Gena would have approved of what you arranged for her and it was lovely that her friends, who were able to attend the service, also commented how “perfect” everything was. The sun even shone for you! Thank you, Karen.
5Paula Brocklehurst 1st Mar 2021
The service we received from Lymns was of a very high standard and professional at all times.
Karen was lovely in helping us arrange everything and patient. She was friendly, understanding and caring throughout the whole process. On the day of the funeral everything was exactly as we had wanted.
Adam Humphries whom held the service at the crematorium gave a thoughtful, personalised, moving and very well presented service. A big thank you goes to Adam for this too.
We were pleased with all aspects of the funeral on the day. It was a difficult day for sure, however a fitting tribute to Kath which made it special.
I wouldn't hesitate to recommend and use Lymns services again in the future.
Thank you so much for supporting our family and providing a second to none service.
Mr & Mrs Brocklehurst & Family.
Chloe Lymn Rose replied
I am absolutely delighted to read this wonderful review and to hear that you were so pleased with all that I did to support you through this difficult time. I am so glad that with my guidance you were able to create a service which was a fitting tribute to Kath. Please remember that I am always here to help you should you need me. Thank you. Karen.
5Tina Price 27th Jan 2021
they was absolutely 💯 lovely especially Karen always ringing me keeping me up to date with everything the service was the best I've ever seen my family will highly recommend you,Matthew was brilliant and Michael xxxx
Matthew Lymn Rose replied
Tina, what a wonderful positive review, thank you! Kenny was clearly a character, and well loved by everyone he knew. I am so pleased that Karen, Michael and I helped your family at this sad time.
5Flora Potter 14th Jan 2021
Karen was very kind and understanding on arrival
Took us through the process from start to finish kept
us informed by phone and e mail nothing was to much trouble for her became a friend
Would also like to thank Johnathan our driver put us at ease on arrival He was a gentleman’ softly spoken and my grandson age 9 loved his top hat
Big THANK YOU to all
Would highly recommend
Chloe Lymn Rose replied
It was my pleasure to help you, your family and particularly Derek's grandson with the funeral arrangements and I am pleased that my help and support meant so much to you. it was heart warming for me to hear all your stories of grandad and I am glad that Jonathan made you feel equally at ease on the day. Thank you again Karen.
5David Garbett 13th Dec 2020
A funeral plan for my father Jonathan was prepared with assistance of Karen at AW Lyman Sutton earlier this year, which was the best thing we did as my father made all his own choices for the eventual arrangements.
When he died , from initial contact with Karen at AW Lyman the whole funeral process and arrangements were excellently arranged with constant communications from Karen along the way.
On the day of the funeral everything went as smoothly as necessary without any issues .
Our whole family would like to thank Karen for her excellent care and professional assistance throughout.
Chloe Lymn Rose replied
David, thank you & the rest of the family for taking the time to leave the lovely review, I am so pleased the funeral went as planned. We we last met you mentioned how well everything went, from the civil celebrant Michael Elliott, to the music, flowers and even when you returned home, and I am glad that I was able to assist you in creating this. Thank you, Karen.
Address
82 Station Road Sutton-in-Ashfield Nottinghamshire NG17 5HB
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
Latest Verified Reviews
Lisa Newton 10th Feb 2023
Karen and all the staff at A W Lymn’s have been wonderful and so compassionate. Mum’s final journey was beautiful and they made the whole process seamless.
Julie Doy2nd Feb 2023
From first contact to collecting Dad's Ashes, the service received from all the Staff was first class which is what Dad deserved.
Susan Lloyd 22nd Jan 2023
A.W. Lymn funeral services arranged the funeral of our late mum, Mrs Sylvia Mary Morrell who sadly passed away in December 2022.
The professionalism, empathy and respect not only to the relatives in bereavement, but also for the deceased in the overall attention to detail of the whole services given was impeccable from start to finish. Every need and individual requirement was attended to, enabling you to give your relative the funeral they deserve.
Our thoughts and thankyou's go out to all personnel including those behind the scenes who you never meet. Special heartfelt thanks and credit for there services are Karen at the Sutton office who went out of her way to ensure you were looked after and Johnathan who guided us on the day from pick up until he dropped us off after the service.
We would also like to say a thankyou to the celebrant Katie Page who held the beautiful service ensuring every detail of our wishes was perfect, which it was.
A last and massive thankyou to you all.
Susan, Dave, Ian and Heather. (Sylvia's family).
NAFD Member