A.W. Lymn is a family-run funeral director firm serving bereaved families from Harlow Wood, Kirkby-in-Ashfield, Sutton-in-Ashfield and other communities around the Mansfield area.
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
About Us
Funeral arranger Karen Horton is in charge of the branch, along with senior funeral director and area manager Jonathan Baker.
The Sutton office, which became a part of the A W Lymn group in 2013, also deals with Lymn Vouchers and pre-paid funeral plans.
The site features full client facilities such as a family room, visiting room and cold room, and A.W. Lymn's funeral arranger, Jackie Potter, from A W Lymn Shirebrook also lives on the premises.
Karen is at the office from Monday to Friday, from 9 am to 5 pm and also after hours by appointment. You can receive assistance by calling A.W. Lymn Sutton's telephone number, which is available 24 hours a day, seven days a week.
The branch covers all of Sutton in Ashfield and its surrounding area including Berry Hill, Blidworth, Harlow Wood, Forest Town, Kirkby-in-Ashfield, Ladybrook, Mansfield, Rainworth and beyond.
A W Lymn The Family Funeral Service was founded in 1907 by Arthur William Lymn. Jackie, Matthew and Nigel Lymn Rose currently run the company.
Many families emphasise the care and attentiveness they received during the planning stages, particularly noting how staff listened to their wishes, accommodated special requests, and provided patient guidance through a difficult process without making them feel hurried or pressured.
Families consistently describe the funeral day itself as running smoothly and with dignity, with staff presenting themselves as polished and professional while remaining warm and respectful toward both the bereaved and the deceased.
Several families mention feeling well-informed throughout, with regular communication by phone and email keeping them updated at each stage, and staff taking time to explain processes clearly and answer questions without making them feel they were asking anything unreasonable.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Jayne Lawson3rd Apr 2017
Excellent . Caring and very professional from beginning to end. Thank you
Chloe Lymn Rose replied
Both Karen and I would like to thank you for your kind words, she is pleased you found her to be caring and professional and is glad she was able to help you at this sad time.
5Gary Lawler28th Mar 2017
Karen can be very proud of the way she handled mums funeral arrangements. Coordinating everything in a very professional and sympathetic manner. Likewise on the day of the funeral the guys were just as professional, understanding and courteous throughout.
A resounding thank you to all at Lymns of Sutton in Ashfield
Chloe Lymn Rose replied
Thank you for your positive review of all the team at Sutton in Ashfield, we are pleased you found them to be professional, understanding and courteous throughout. Thank you.
5Trevor Ruston 14th Mar 2017
Very happy with the service received from A W Lymn in Sutton in Ashfield.
Karen has been fantastic, very compassionate and made sure my mum looked her very best before we saw her. She has kept us in the loop with everything. Excellent service all around. Thank you very much.
From Louise Farmilo on behalf of Trevor Ruston and family
Chloe Lymn Rose replied
Dear Louise, Trevor and family, thank you for the kind words you have written about Karen and the caring and compassionate way she looked after Mum and helped you at this sad time.
5Martin Parkes 5th Mar 2017
A really good friendly service Karen took care of everything and provided a first class service ......Thankyou .....m Parkes
Chloe Lymn Rose replied
Thank you for this first class review, we are pleased that Karen took care of everything for you at this difficult time.
5Julie Morris14th Jan 2017
Andy conducted my Mums funeral and he was very professional even when a problem occurred with a car, in fact from arranging the funeral with Karen right down to the day the support was amazing couldn't have wished for more pleasant people.
Thank you so much you did us proud
Julie and family
Chloe Lymn Rose replied
Dear Julie, I am sorry to hear that there was an issue with the car but am glad that Karen and Andy dealt with this and the rest of the funeral so professionally for you and offered you and the rest of your family support during the arrangements and on the day itself. Thank you.
5Sue Pallant 12th Jan 2017
Absolutely faultless from the first daunting phone call. The compassion, courtesy and attention to detail shown by Karen helped us through a very emotional time. Thank you too for the respect given to my late mother, it meant more than you will know.
Chloe Lymn Rose replied
Thank you for taking the time to leave this wonderful review. We appreciate how daunting funeral arrangements can be so are glad that Karen was able to help you so well with her courteous and compassionate care.
5Wendy Blacknell2nd Jan 2017
I would just like to say that everything that your company did for us was fantastic and you went above and beyond to provide everything I asked for , I would just like to say Karen at your Sutton in ashfield branch is lovely and if it wasn't for her I don't know how I would have coped . Also Adam who looked after things on the day was lovely . What more can I say you as a company are fantastic and your staff are really special people they are a credit to you , I certainly know my mum was well looked after THANKYOU.
Chloe Lymn Rose replied
Thank you for this wonderful review. We are pleased to hear that mum was so well looked after by the team at Sutton. Karen is fairly new to us but the standard of reviews she receives makes her a credit to us and we are glad that she was able to offer you such good support at this sad time.
5Roy Cornwell23rd Dec 2016
Everything went to perfection. Everyone present said what a lovely service which again was mainly due to Karen and A W Lynn's staff.
Chloe Lymn Rose replied
Thank you for your kind review of Karen and her team at Sutton, it is wonderful to hear that everyone present thought that the service was lovely.
5James Kirkpatrick19th Dec 2016
Really helpful and friendly , they helped you feel at ease at such a sad time
Chloe Lymn Rose replied
Thank you for your positive review of the service received by Karen, Andy and the rest of the team at Sutton, we are pleased that you found them to be both friendly and helpful at this sad time.
5Paul Redgate9th Dec 2016
Firstly we would like to say that Karen treated us with dignity care and compassion she was hard working my and nothing was too much effort we became to rely on Karen and treated her as our friend
The day of the funeral was arranged to a t, sleek dignified and with class
Jonathon was excellent addressing my mother first and knowing our names made us feel like he knew us he was fantastic
The transport was spotlessly clean , the casket was beautiful and the pall bearers respectful and dignified
Small touches such as name labels, the candles in the chapel of rest, the memorial book made us feel that we had given my dad the best send off possiblwe cannot thank the team and Karen enough
Chloe Lymn Rose replied
Thank you for your kind and detailed review of the service provided by the team at Sutton. As a relatively new member of the team it is wonderful to hear that Karen is such an asset to us and that she looked after you with such dignity and compassion. It is also great to hear that all the little details made such a difference to you and that Jonathan made your mother and the rest of your family feel at ease on the day. Thank you.
5Mark Dallison21st Oct 2016
Everything was outstanding from the moment of organising the funeral up to and including the funeral day itself. they fully explained everything from start to finish. and also said if we require anything after that we just need to contact them.
Chloe Lymn Rose replied
Thank you for you kind words about Karen and the service she provided. She has seen your message and asked me to reiterate that if there is anything else she can help you with at any time in the future then please do get in touch with her.
5Andrew Lindley3rd Jul 2016
Was very pleased the funeral was carried out with such thoughtfulness, and dedication, a credit to their profession.
5lindsay youd15th Jan 2016
excellent service, Lucy helped us and made everything easier to cope with.
5Brian Williamson7th Jan 2016
Very helpful and friendly. Would recommended to anyone.
5Catriona McIntosh24th Dec 2015
Sensitive, supportive, respectful and compassionate
Address
82 Station Road Sutton-in-Ashfield Nottinghamshire NG17 5HB
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
Latest Verified Reviews
Jayne Lawson3rd Apr 2017
Excellent . Caring and very professional from beginning to end. Thank you
Gary Lawler28th Mar 2017
Karen can be very proud of the way she handled mums funeral arrangements. Coordinating everything in a very professional and sympathetic manner. Likewise on the day of the funeral the guys were just as professional, understanding and courteous throughout.
A resounding thank you to all at Lymns of Sutton in Ashfield
Trevor Ruston 14th Mar 2017
Very happy with the service received from A W Lymn in Sutton in Ashfield.
Karen has been fantastic, very compassionate and made sure my mum looked her very best before we saw her. She has kept us in the loop with everything. Excellent service all around. Thank you very much.
From Louise Farmilo on behalf of Trevor Ruston and family
NAFD Member