Rowland Brothers Croydon

5 Trevor Holtby 18th May 2019

We must thank the staff at Rowland Brother's fir making this sad process as easy as it could possibly be. A special thank you to Gary Judith and the exceptional pallbearers for all of their extraordinary professional kind and caring service

5 Julie Foster 15th May 2019

Thoroughly professional throughout a difficult circumstance. The day itself went very smoothly, largely because they had thought of everything beforehand.

5 Dionne Smith 3rd Apr 2019

Professional services. Helpful staff.

5 Glenice Lake 27th Feb 2019

We had the a lovely send off for my sister we were contacted on the morning to advise us who was looking after us on that day and asked if there was anything we needed. it was all about the human and personal touch with Rowlands. The staff were so polite and kind and nothing was too much bother. it started raining and they just appeared with umbrella's we didn't even notice it was raining. I asked if they had songsheets and yes they did nothing was too much trouble and we had one of the youngest Rowlands officiating and he kept true to the family tradition of excellence in what they do. One part of the day we didn't have to worry about for that we are forever thankful. From the arranging to the Burial worry and stress free.

5 Cathryn Macdonald 2nd Feb 2019

Everything went beautifully but then Rowlands are the best. Plus we had Tony Rowlands which we all asked for to take the funeral he is amazing 

5 Gary Marshall 16th Dec 2018

Excellent service. Excellent planning. All round excellent.

5 Patrick Bennett 19th Nov 2018

Couldn't of asked for better. All and above communication and empathy at such a sad time..

5 Marcella Chin 12th Oct 2018

Rowland Brothers were amazing - I had to plan a funeral within a week and Carly helped me in every way she could. I was able to give my father the send off he deserved and it was all at a very good price. I would definitely recommend Rowland Brothers - great service all the way through. Thank you.

5 Lewis Foster 15th Aug 2018

Very happy with Rowland Brothers service, they went above and beyond.

4 Rachel Byrne 2nd Aug 2018

Very professional and efficient. Good, organised and helpful company. Service on the actual day was very good too. Overall a very good service, if a little expensive.

5 Claudeen Wallace 8th Jul 2018

I've used Rowland Brothers on 3 occasions now and the service and support has been exceptional. They organised my mother's furneral and took away the stress by ensuring every aspect of her day was done without any mishaps. Flowers,order of service programmes etc.
Very professional and prompt. I would recommend their services to everyone.

5 JANICE BYFORD 3rd Jul 2018

Our family have been using Rowland Brothers Whitehorse Road since 1976 and their standard of customer service has not changed - it is excellent. I was not looking forward to arranging my father's funeral last month, but from the outset all the staff were kind and understanding and very patient when I was being indecisive. Carly was my point of contact and she even referred back to my mother's funeral arrangements to see if I would like something similar for dad, and was able to source the same coffin that we had for mum. Communication and direction has been prompt and clear. Carly advised me about the on-line facilities for creating a tribute and donation page which is all new to me. I have been able to pass this on to the family and it is comforting to see their memories and keep track of donations. On a very hot day, all the attendants were immaculate as were their vehicles. David was very professional, friendly towards me and all my family and very obliging with any requests I made. The service I chose was simple and went very well and the minister that Carly recommended was excellent. Their facilities at Whitehorse Road are immaculate and my dad was treated with great care. Although my process has not quite finished I have no doubt that this high standard of service from all the staff there will continue. Thank you all very much for helping me at this difficult time. I would not hesitate to recommend you to anyone.

5 David Goldsworthy 3rd Jun 2018

A discrete and supportive service. Rowland Brothers carried out all our wishes efficiently and sensitively proffering advice when needed and solving problems for us. A difficult time made much easier by their professionalism.

4 Denise Naylor 14th May 2018

We had great support from Sally Loveland and Scott and colleagues on the day of the Funeral. Much appreciated. Rowlands service was let down by unhelpful reception service. The first time I phoned I was asked for my name. I said my name and spelled it out yet the lady asked me again. When we attended there was no record of my having phoned. The receptionist did not give her name. On another occasion when I phoned I was asked for my address, with no reason given why. Again the lady did not give her name. When my sister phoned she was given incorrect information. We respectfully suggest that you send your reception/phone answering staff for some customer service training. The standard was much lower than I receive from all the businesses I phone regularly. I am sure that your reception service can be improved very easily and your staff motivated to give excellent service to support your business

4 Alex Buttigieg 27th Feb 2018

thank you very much for the service

5 Venice Hall 25th Feb 2018

The funeral Aranger (Sally Loveland) was very pleasant, listened to our needs and was able to provide all the service we needed. On the day of the late Millicent Hall funeral we were given an excellent service with respect and also met all our needs.

5 Marion Grace 21st Feb 2018

Thanking All staff for The Excellent care towards us & respectful way our Mother was cared for from the moment our Mother was collected until her cremation it made her passing easier knowing she was in the care of Rowlands ! Bless u All 👏💓

5 Osa Osakue 13th Feb 2018

Rowland Brothers were exceptional during such a difficult time. They were polite, respectful and patient. They assisted with every aspect of the funeral and they made such a difficult time slightly better.

They are nothing short of amazing.

5 Jimmy Humble 8th Feb 2018

Everything about the sensitivity, the advice, the professionalism and order of service was perfect. Particular thanks to Tony Rowland; the celebrant Peter Wood and staff at the Purley office. They could not be bettered.

4 Yvonne Moyston 29th Jan 2018

Would use their service again thank you

5 Lesley Harmes 18th Jan 2018

We were guided through the process and helped every step of the way. We were able to give my mum the funeral she would have wanted. There was support before, during and after. All the staff were lovely , caring and respectful.

5 Erma Williams 12th Jan 2018

I Erma Williams just wanted to congratulate the RowlandBrothers and all staffs for their hard work  and I appreciate your kindness ,support and words of encouragement during my grief with my husband Emanuel N Williams. Thanks you all for genuine genuine assistant. God blessed you all and as the sun shining may all your staffs and business shine brilliant throughout. 

5 Allan Gordon 10th Jan 2018

We are all so grateful for the way in which all members of staff that we communicated or interacted with. Was so sensitive to our needs.
The same sentiment also extended to the Lisa Florist and Royston Manuel the printers.
We have no hesitation in recommending your services.

5 Paula Belcher 21st Nov 2017

A very good service.

5 Teresa Young 20th Nov 2017

Rowland's provided a supportive and caring service.
Questions & queries were dealt with speedily with kindness.
The funeral was managed professionally with courtesy & care.
A very big Thank You