Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
About Us
Jill Glencross Independent Funeral Director in Dalston, Carlisle offer bespoke funerals to the Cumbria community and surrounding areas. They are available to help 24 hours a day, 7 days a week.
The company was established in October 2018 by Jill Glencross. Jill has 24 years experience in Pathology at the Cumberland Infirmary in Carlisle where she worked closely with the Coroner, Human Tissue Authority and other Funeral Directors. Jill also worked as a Volunteer at Eden Valley Hospice and as a Health Care on the bank at the hospital. Jill and her Team have won many awards in the last three years - New Business of the Year 2020, Employee of the Region 2021 and Number 1 Best Funeral Director in Carlisle 2022.
They offer access to a wide variety of coffins and caskets, from traditional materials through to eco-friendly options like wicker or bamboo coffins. They can help arrange natural or woodland burials, and offer a huge range of bespoke transport options including VW hearses, horse drawn carriages or even a JCB.
Their funeral home in Carlisle has two peaceful and private chapels of rest as well as an arrangement lounge where you can discuss your loved ones funeral in comfort. If you prefer a home visit, that can also be arranged.
As the only NAFD and SAIF Accredited Funeral Director in Carlisle, contact Jill Glencross Independent Funeral Director today to begin arranging the best possible send off for your loved one.
What Families Say
AI Summary
Many families emphasise how the team provided personal support that went well beyond standard funeral arrangements. They describe feeling genuinely cared for from the first phone call through to weeks after the service, with staff taking time to listen to families' wishes, asking about their loved ones, and treating them with warmth and attentiveness. Several mention specific gestures—checking in by phone, offering hugs, making tea—that helped during an overwhelming time.
On the day of the funeral itself, families consistently note how smoothly everything ran and how the team's professionalism and dignity created a fitting send-off. Many describe the chapel of rest as peaceful and respectful, and comment on how staff made visits there comfortable, welcoming families to spend as long as needed.
Families repeatedly mention clear communication and helpful guidance throughout the process. Several note how the team explained each step, offered suggestions they hadn't considered, and took the burden of decision-making off their shoulders at a time when grief made thinking difficult. Many describe feeling supported in creating a service that reflected their loved one's personality and wishes.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Judith Yeates 20th Oct 2025
From the first interaction, such care, courtesy and respect was given to me, my husband, who had died, and my family.
Teresa was our Funeral Director. She made us all feel our ideas and questions were listened to, giving each of us an opportunity to play an individual part in my husband’s care and his service. We felt totally supported.
Nothing at all was too much bother. We cannot praise her and the wider team highly enough. Jill was present at the service and, although we hadn’t met her before, she was so caring and kept us updated at every step. Thank you all.
Jill Glencross replied
Judith it was a total honour to care for you all especially Stephen. We also knew how important it was that every aspect was right. We try to care for families exactly how we would want to be cared for so I really hope that was achieved. We are always here any time and thank you so much for taking the time to reply to this review. It hopefully makes others make the correct decision at such an important time. Sending Love to you all xx
5Jennifer Hamilton16th Oct 2025
Jill and her company were all superb in every way. They were kind, compassionate, caring they really went the extra mile in every way. It is just impossible to praise them enough!!! And Jill, I can never thank you enough, your were an absolute star⭐️
Jill Glencross replied
Thank you so much for taking the time to write this review. Hopefully it helps others make the right decision. It was a true honour and privilege to care for you all, especially David. xxx
5Gemma Holmes15th Oct 2025
The team took excellent care of my Mam and supported us as a family through one of the hardest times. Someone was always there at the end of the phone if needed. The Funeral Home is beautiful and a lovely calm place to visit your loved ones. The care and respect given by the whole team was appreciated by us all.
Jill Glencross replied
Thank you so much for your kind words. It means a great deal to all of us to know that you and your family felt supported and cared for during such a difficult time. We always aim to provide a calm and comforting environment, so your feedback is truly appreciated.
It was our privilege to care for your Mam and to support you and your family. Please don’t hesitate to reach out if there’s ever anything more we can do for you.
5Katrina Benson12th Oct 2025
Claire & Mark are so kind & considerate. Everything was explained with such detail & their care & compassion for my husband & extended family was second to none. Would definitely recommend Jill Glencross funeral directors. Xx
Jill Glencross replied
Thank you so much for your kind, thoughtful and heartfelt words. Caring for someone so special was a real honour. It was true a privilege to myself, Mark and the team to support you and your family during such a difficult time. We are always here for you and your family, and we send our warmest wishes to you all.
5Ste Neaves9th Oct 2025
Amazing team, made the process so much easier for us as a family.
Jill Glencross replied
Thank you so much for your kind and heartfelt words. Caring for someone so precious was a real honour. It was truly a privilege to support you and your family during such a difficult time. Please know that we are always here for you and your family, and we send our warmest wishes.
5Judith Kirkby 14th Sep 2025
The staff go above and beyond to guide you through the most difficult time. They show kindness and compassion and take care of your loved one with dignity and professionalism.
Always available for advice nothing is ever too much trouble. Thank you from the whole family.
Jill Glencross replied
Thank you so much, Judith, for your kind and heartfelt words. We are truly honoured to have been able to support you and your family during such a difficult time. Our team is deeply committed to providing compassionate care and guidance, and it means so much to know that this was felt by you. Sending our warmest wishes to you and your family.
5Sue Wright13th Sep 2025
Jill went over and above to help with the arrangements for my partners funeral.
Also checking in on me and given support when I needed it most.
A very sad and emotional time made a lot easier with the care given to me and my family .
Thank you so much Jill
Susan Wright
Jill Glencross replied
Thank you so much for taking the time to write this. We are always here for you and your family. Sending Love xxx
5Mark Sheals 3rd Aug 2025
Our family would like to thank Teresa and the team for the caring service we received, from the first phone call we were helped through every step of the process with kindness and compassion. Thanks also go to June for the beautiful service, my dad got the send off he truely deserved.
Jill Glencross replied
Thank you Mark. We strive to be the best and give the best. Caring for someone so precious is a real honour. Be gentle on yourself. Sending Love to you all. xx
5Barbara mason16th Jul 2025
Thank you to everyone at Gill Glencross Funeral Directors but particularly for Teresa for looking after Marjory, Keith and I . You made a very difficult time so much easier and took all the stress out of a really difficult time for our family. Your sense of humour was brilliant and you were also so friendly but so professional. You explained every step, kept us informed and looked amazing on the back of the bike !!!!! All our love and thanks Keith and Barbara xx
Jill Glencross replied
Thank you Barbara. We all strive to be the best and give the best. Caring for someone so precious was a real honour. Your mother-in-law was an amazing lady. Someone I will never forget. She always had a smile on every photo and that is how I will remember her. 'Mad Jock' one last ride on that bike for her and a first for me. Be gentle on yourself. Sending Love to you all. xx
5Julie Bowe29th Apr 2025
Jill and her team were exceptional in the care given to us after our dad sadly passed. She guided us through all the steps that were unknown to us and nothing was too much trouble. I would thoroughly recommend Jill and her team xx
5Janice McKenna29th Apr 2025
Jill is an amazing woman and is very compasionate and is always there to provide the best care for our loved ones and family, would never use any one else , keep being you Jill amazing as always , lots of love xx
5Andrea Wright30th Jan 2025
Claire and all the team who looked after us during the loss of our lovely mum did so with compassion and professionalism. Everything was just as we hoped and they even took mum past her old house on the way to the funeral. I wouldn't hesitate to recommend this caring team.
5Amanda Foster19th Jan 2025
Outstanding service, so professional but at the same time considerate and caring in very sad circumstances.
Always at the other end of the phone with answers however big or small.
Before during and after Mams service each member of staff treat us with kindness and respect.
Jill Glencross replied
Thank you Amanda. We strive to be the best and give the best. Caring for someone so precious is a real honour. You're mam was an amazing lady someone I personally will never forget. She always had a smile and that is how I will remember her. Be gentle on yourself. Sending Love to you all. PS. The chocolate didn't last long! xx
5Neil Irvine2nd Jan 2025
Jill and her team were wonderful. Jill was very patient, understanding and kind.
Jill Glencross replied
Thank you Neil. I hope Dad is doing ok. We are always here xx
5Richard Glencross6th Dec 2024
Absolutely brilliant service from everyone at Jill Glencross, organising a funeral is never an easy time but the attention, care and compassion shown by all at Jill Glencross was a huge help.
The whole family would like to send special thanks to Claire, who was our main contact at Jill Glencross. Absolutely nothing was too much trouble for Claire, this resulted in us having a send off which far exceeded even our very best expectations.
We would highly recommend their services to anyone.
Jill Glencross replied
Oh Wow! Richard that is such a lovely review and to read it far exceeded your expectations is amazing to hear. We pride ourselves on the very best for our families. Again thank you and if you need anything at all we are always here. Jill and all the staff xxx
NOTE: Please note Richard Glencross is no relation.
5Sarah Cherry6th Dec 2024
Absolutely amazing service and support throughout
Jill Glencross replied
Thank you Sarah. We are always here xx
5Helen MacNaughton6th Dec 2024
Caring and professional throughout. Nothing was ever a bother and Jill and her team were always on hand for any questions and support required. My mams funeral wishes were carried out exactly as planned, with the upmost dignity and care, forever grateful x
Jill Glencross replied
Thank you Helen. It was an honour to care for your beautiful mam. You all did her so proud especially Molly, paging bless her xxx
5Fiona Barry28th Aug 2024
A service delivered with thoughtfulness and love.
Jill Glencross replied
It was a privilege to care for you all, especially your Brother. If you need anything at all do not hesitate to get in touch xx
5Maureen Smith 28th Aug 2024
Thankyou Teresa x
Jill Glencross replied
Maureen, it was a pleasure to take care of John, and help you during a difficult time. If you need anything at all do not hesitate to get in touch x
5Scott Carruthers27th Aug 2024
Where do I start?from the first time we met Jill and her team,they made us feel so comfortable at a very difficult time. Nothing was to much trouble and any questions or queries were dealt with as quickly as possible.This made the day of the funeral such a lovely day and the send off my mam deserved.Thankyou once again X
Jill Glencross replied
No thanks needed. It was a privilege to care for you all, especially your mam. If you need anything at all do not hesitate to get in touch xx
5Angela Stewart27th Aug 2024
Fantastic service would recommend Jill and her team we were so well looked after .
Jill Glencross replied
Thank you so much. I know you have sadly used our services twice now so it was a total honour that you trusted us so much to use us again at your time of need xxx
5Louise Shaw26th Aug 2024
Jill and her team surpassed all our expectations. The attention to detail was second to none.
The team especially Jill and David supported us as a family through a very difficult time and they made the whole experience so much easier. Just amazing ❤️
Jill Glencross replied
Thank you so much Louise, it was an honour to care for you all especially mam. We are always here for you xxx
5Nicola Childs21st Mar 2024
I would highly recommend Jill Glencross funeral services. Can I especially thank Claire for everything she did to help make a difficult time less stressful. From start to finish she has been there for both myself and mum and we will always be grateful to you all 🥰
Jill Glencross replied
Nicola, thank you so much for taking your time to write this. It indeed was a pleasure to take care of dad, and help you and mum in the difficult times. Claire x
5April Graham5th Mar 2024
They looked after dad and my self when mam passed away with so much care I couldn’t thank them enough
Jill Glencross replied
April, thank you for a lovely review, it was a pleasure to help you all, and to care for mum, take care of dad, and please don't forget we are still here if you need anything whatsoever. Peter W
5Peter Pighills4th Mar 2024
My father died at the great age of 98. We had heard good reports about Jill Glencross FD, and when we first met undertaker Peter Watson, we knew we were in safe hands. He had a mixture of gentle humour and respect for my father, and nothing was too much trouble. He kept in touch until the funeral, that time when you’re in limbo. The funeral itself went like clockwork. He phoned a couple of times after the funeral to make sure we were ok.
Jill Glencross replied
Good morning Peter, thank you so much for your kind words, it was a please to be able to help you through your difficult time. Take care and we are always here for you Peter W.
Address
Dalston Chapel of Rest 16 The Square Dalston Carlisle CA5 7PY
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
Latest Verified Reviews
Judith Yeates 20th Oct 2025
From the first interaction, such care, courtesy and respect was given to me, my husband, who had died, and my family.
Teresa was our Funeral Director. She made us all feel our ideas and questions were listened to, giving each of us an opportunity to play an individual part in my husband’s care and his service. We felt totally supported.
Nothing at all was too much bother. We cannot praise her and the wider team highly enough. Jill was present at the service and, although we hadn’t met her before, she was so caring and kept us updated at every step. Thank you all.
Jennifer Hamilton16th Oct 2025
Jill and her company were all superb in every way. They were kind, compassionate, caring they really went the extra mile in every way. It is just impossible to praise them enough!!! And Jill, I can never thank you enough, your were an absolute star⭐️
Gemma Holmes15th Oct 2025
The team took excellent care of my Mam and supported us as a family through one of the hardest times. Someone was always there at the end of the phone if needed. The Funeral Home is beautiful and a lovely calm place to visit your loved ones. The care and respect given by the whole team was appreciated by us all.
NAFD Member
SAIF Member