Jill Glencross Independent Funeral Directors

105 reviews

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A family run, independent funeral director in Carlisle, serving the local community with personalised, bespoke funeral arrangements

Latest Verified Reviews

Beverly Standring 9th Jan 2026

Kevin Mounsey and the team at Jill Glencross gave us a first class service during our recent bereavement. They gave kind and sympathetic support and advice and dealt with everything very efficiently and respectfully. I can highly recommend.

Keith Innes 9th Jan 2026

Mark Harkness arranged the funeral and everything went very smoothly. Mark was both caring and compassionate and was available to answer any questions.

Joanne Wall 8th Jan 2026

Teresa, Jill and all the team have taken great care in looking after my Dad from the moment we rang them, to the day of the funeral and after too with taking care of the family.   My Dad would be very honoured to have his final wishes as he wanted.  Thank you once again the Thorburn family. 

Reviews

Funeral arrangements

  • Home visit
  • 24 hour telephone support
  • On-site parking
  • Chapel of rest
  • Hearse
  • Limousine
  • Horse-drawn hearse
  • Bespoke vehicle
  • Coffin
  • Personalised coffin
  • Casket
  • Headstone / Plaque
  • Urn
  • Memorial jewellery
  • Floral tributes
  • Charitable donations
  • Newspaper announcement
  • Online obituary
  • Memorial book
  • Order of service sheets
  • Music
  • Video tribute
  • Funeral webcasting
  • Catering
  • Dove release
  • Balloon release
  • Fireworks

Types of funeral

  • Traditional burial
  • Simple funeral
  • Traditional cremation
  • Green funeral
  • Direct cremation
  • Burial at sea
  • Non-religious funeral
  • Anglican funeral
  • Roman Catholic funeral
  • Muslim funeral
  • Jewish funeral
  • Sikh funeral
  • Hindu funeral
  • Buddhist funeral
  • Children’s funeral

Financial arrangements

  • Financial advice
  • Wills & probate
  • Pre-paid funeral plan

Additional services

  • Repatriation
  • Bereavement counselling
  • List of mourners

Location

Dalston Chapel of Rest
16 The Square
Dalston
Carlisle
CA5 7PY

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Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

About Us

Jill Glencross Independent Funeral Director in Dalston, Carlisle offer bespoke funerals to the Cumbria community and surrounding areas. They are available to help 24 hours a day, 7 days a week.

The company was established in October 2018 by Jill Glencross. Jill has 24 years experience in Pathology at the Cumberland Infirmary in Carlisle where she worked closely with the Coroner, Human Tissue Authority and other Funeral Directors. Jill also worked as a Volunteer at Eden Valley Hospice and as a Health Care on the bank at the hospital. Jill and her Team have won many awards in the last three years - New Business of the Year 2020, Employee of the Region 2021 and Number 1 Best Funeral Director in Carlisle 2022.

They offer access to a wide variety of coffins and caskets, from traditional materials through to eco-friendly options like wicker or bamboo coffins. They can help arrange natural or woodland burials, and offer a huge range of bespoke transport options including VW hearses, horse drawn carriages or even a JCB.

Their funeral home in Carlisle has two peaceful and private chapels of rest as well as an arrangement lounge where you can discuss your loved ones funeral in comfort. If you prefer a home visit, that can also be arranged.

As the only NAFD and SAIF Accredited Funeral Director in Carlisle, contact Jill Glencross Independent Funeral Director today to begin arranging the best possible send off for your loved one.

Verified Reviews

Verified Reviews

  • 5 Beverly Standring 9th Jan 2026

    Kevin Mounsey and the team at Jill Glencross gave us a first class service during our recent bereavement. They gave kind and sympathetic support and advice and dealt with everything very efficiently and respectfully. I can highly recommend.

    Jill Glencross replied
    Thank you very much for your kind words and for taking the time to leave this review. Myself and the entire team at Jill Glencross are grateful for your recommendation. We are honoured to have been able to support you during such a difficult time, and we’re pleased that our care, guidance, and service met your expectations. Warm Regards Kevin
  • 5 Keith Innes 9th Jan 2026

    Mark Harkness arranged the funeral and everything went very smoothly. Mark was both caring and compassionate and was available to answer any questions.

    Jill Glencross replied
    Thank you Keith for such lovely feedback. It was a pleasure to care for you and your family. Best wishes.
  • 5 Joanne Wall 8th Jan 2026

    Teresa, Jill and all the team have taken great care in looking after my Dad from the moment we rang them, to the day of the funeral and after too with taking care of the family.  
    My Dad would be very honoured to have his final wishes as he wanted. 
    Thank you once again the Thorburn family. 

    Jill Glencross replied
    Thank you so much for your kind words.
    It truly meant a great deal to Teresa, Jill and all the team to be able to care for your Dad and support your family at such an important and difficult time. We are honoured to have been entrusted with carrying out his final wishes and are grateful that we could do so in a way that brought you comfort.
    Please know that our thoughts remain with you all, and if we can be of any further assistance, now or in the future, do not hesitate to contact us.
    With our warmest regards,
    All the team
  • 5 Jules Ruddick 8th Dec 2025

    I cannot speak highly enough of Jill Glencross as an organisation. Your all round manner, care and service have been of the highest quality. A special mention to Mark, who was a true credit to you throughout. Thank you for everything you did for me and my family at what has been a tough time in so many ways. You massively helped.

    Jill Glencross replied
    Hi Jules, thank you so much for your very kind words. Caring for Dorothy was a privilege. Yourself, Malcolm and your lovely family are in our thoughts.
  • 5 Deborah Kendall 8th Dec 2025

    I would like to thank Mark,very compassionate and professional, for looking after my mam ,kept me updated every step of the way,made a difficult time much easier thank you so much .

    Jill Glencross replied
    Thank you Deb, that's very kind of you. It was a privilege to care for your Mam.
  • 5 Anna Sanderson 6th Dec 2025

    Jill looked after mum and all the arrangements and helped guid us through the process. Very grateful to Jill for giving mum the send off she would have loved

    Jill Glencross replied
    Hi Anna, you are so welcome. Listening to your mum's life story was amazing. What a lady! I only had the pleasure of knowing her for a short while but she was such a lovely, bubbly inspirational lady. She will never be forgotten xxx
  • 5 Russell Temple 5th Dec 2025

    Claire was very professional and looked after me, no complaints.

    Jill Glencross replied
    Thank you so much for your lovely words. We’re really pleased that you felt supported and understood and cared for. Thinking of you all. xx
  • 5 Dianne Graham 5th Dec 2025

    Teresa and all the team looked after the whole family and we can not thank them enough x 

    Jill Glencross replied
    Thank you for your kind message. It was an honour to support you and your family, and we’re grateful for your trust.
  • 5 Sarah Harrison 5th Dec 2025

    Very supportive and understanding would highly recommend

    Jill Glencross replied
    Thank you so much for your lovely words. We’re really pleased that you felt supported and understood, and your recommendation means a great deal to us. Thinking of you all.
  • 5 Kevin Robson 5th Dec 2025

    The care and attention we received off Jill and her team was amazing at a time when we needed it most. From the first phone call until collecting the ashes they have been so helpful. I would like to mention Teresa who again has been so very thoughtful with even ringing up just to see we are ok. Thank you so much. 

    Jill Glencross replied
    Thank you so much for your lovely words. It means a great deal to us all.
    We’re pleased we were able to support you from the very first phone call through to collecting the ashes. Teresa, Jill and the whole team send their love, and we’re glad our care and little check-ins brought you some comfort at such a difficult time.
    Please don’t hesitate to get in touch if there’s anything you need — we’re always here for you.
  • 5 Jennifer Watson 3rd Dec 2025

    Tee  and all the staff we dealt with have been very caring at this difficult time 

    Jill Glencross replied
    Thank you for your lovely message. It means so much to Tee and all the team. We’re glad we could offer care and support during such a difficult time, and we’re truly grateful for your kindness.
  • 5 Stephen Little 3rd Dec 2025

    The whole process was exceptional and done beautifully on the day.Our Dad was given a great service and send off.Teresa who handled everything regarding the process of it all and organised our tributes was brilliant throughout..despite the odd curveball threw at her and yet she handled it with care and professionalism and I thank her forthat.I hope not anytime soon but if I ever find I need someone to take care of myself,family or friends I wouldn’t hesitate to recommend Jill Glencross to them.
    Thank you 
    Stephen & Family 

    Jill Glencross replied
    Thank you, Stephen, for your kind words. Teresa and the team truly appreciate your recognition and are grateful to have been able to support you and your family during this difficult time. Your trust and recommendation mean so much to us.
  • 5 Sarah Wade 3rd Dec 2025

    From the moment I contacted Jill Glencross I knew we were in the most compassionate hands. Having never been in this situation before and not doing any research beforehand.
    The Level of care began immediately, Theresa answered my call in the early hours with genuine compassion and arranged for collection at 4am. The Team who arrived were incredibly professional and showed the utmost Respect and sensitivity during this difficult time.
    Their communication was brilliant. They followed up the very next day, giving us space and arranged for us to go and meet Claire who would be our funeral director, The process of seeing our loved one was explained and arranged to go and see her in their chapel of rest.
    When we met with Claire on the day of the arrangement meeting, she made everything so straightforward for us a family, she navigated the whole process with such expertise. Knowing the exact questions to ask and gently guide us. She was able to organise the entire funeral seamlessly based on our answers.
    The communication with Claire and her team throughout the whole experience was amazing, whether it be an email a phone call or me simply knocking on the door nothing was ever too much for any of them and the compassion shown from them all will never leave me. The Care and respect they gave to my mother in Law was outstanding and I knew she was in the best care.
    On the day of the funeral Claire and the Bearers were absolutely outstanding, professional, caring an compassionate throughout. The service was fantastic and we truly could not of asked for a better farewell.
    Gill Glencross Funeral directors handled every single detail with profound care and made an overwhelming process manageable. Thankyou so much for all of your unparalleled support.
    (Family of the Late Carole Wallace)

    Jill Glencross replied
    Thank you so much for taking the time to write this, during a sad time. It was a true honour to look after Carole and be be there for you and your family at such a difficult time. Your kind words mean so much to us as a team and we are truly thankful. We are always here for you and your family. Thinking of you all and sending love xxx

  • 5 Elizabeth Neale 8th Nov 2025

    Excellent service from start to finish. Thank you very much to Claire

    Jill Glencross replied
    Thank you so much for taking the time to write this. We are always here for you and your family. Thinking of you all and sending love xx

  • 5 Amanda Hetherington 5th Nov 2025

    Absolutely amazing team. I really cannot express my thanks enough.

    Jill Glencross replied
    Thank you so much for your kind, thoughtful and heartfelt words. Caring for someone so special was a real honour. It was true a privilege to myself, and the team to support you and your family during such a difficult time. We are always here for you and your family, and we send our warmest wishes to you all. Your feedback is truly appreciated and means so much. xx
  • 5 Sara Dunne 23rd Oct 2025

    These were amazing with me right through thank you so much 

    Jill Glencross replied
    Sara thank you so much. You had such a difficult time and difficult decisions to make but your sorted everything with courage and strength. We are always here for you. Dad would be proud of you xxx
  • 5 Judith Yeates 20th Oct 2025

    From the first interaction, such care, courtesy and respect was given to me, my husband, who had died, and my family.
    Teresa was our Funeral Director. She made us all feel our ideas and questions were listened to, giving each of us an opportunity to play an individual part in my husband’s care and his service. We felt totally supported. 
    Nothing at all was too much bother. We cannot praise her and the wider team highly enough. Jill was present at the service and, although we hadn’t met her before, she was so caring and kept us updated at every step. Thank you all. 

    Jill Glencross replied
    Judith it was a total honour to care for you all especially Stephen. We also knew how important it was that every aspect was right. We try to care for families exactly how we would want to be cared for so I really hope that was achieved. We are always here any time and thank you so much for taking the time to reply to this review. It hopefully makes others make the correct decision at such an important time. Sending Love to you all xx
  • 5 Jennifer Hamilton 16th Oct 2025

    Jill and her company were all superb in every way. They were kind, compassionate, caring they really went the extra mile in every way.  It is just impossible to praise them enough!!!  And Jill, I can never thank you enough, your were an absolute star⭐️

    Jill Glencross replied
    Thank you so much for taking the time to write this review. Hopefully it helps others make the right decision. It was a true honour and privilege to care for you all, especially David. xxx
  • 5 Gemma Holmes 15th Oct 2025

    The team took excellent care of my Mam and supported us as a family through one of the hardest times. Someone was always there at the end of the phone if needed. The Funeral Home is beautiful and a lovely calm place to visit your loved ones. The care and respect given by the whole team was appreciated by us all.

    Jill Glencross replied
    Thank you so much for your kind words. It means a great deal to all of us to know that you and your family felt supported and cared for during such a difficult time. We always aim to provide a calm and comforting environment, so your feedback is truly appreciated.
    It was our privilege to care for your Mam and to support you and your family. Please don’t hesitate to reach out if there’s ever anything more we can do for you.
  • 5 Katrina Benson 12th Oct 2025

    Claire & Mark are so kind & considerate. Everything was explained with such detail & their care & compassion for my husband & extended family was second to none. Would definitely recommend Jill Glencross funeral directors. Xx

    Jill Glencross replied
    Thank you so much for your kind, thoughtful and heartfelt words. Caring for someone so special was a real honour. It was true a privilege to myself, Mark and the team to support you and your family during such a difficult time. We are always here for you and your family, and we send our warmest wishes to you all.
  • 5 Ste Neaves 9th Oct 2025

    Amazing team, made the process so much easier for us as a family.

    Jill Glencross replied
    Thank you so much for your kind and heartfelt words. Caring for someone so precious was a real honour. It was truly a privilege to support you and your family during such a difficult time. Please know that we are always here for you and your family, and we send our warmest wishes.
  • 5 Judith Kirkby 14th Sep 2025

    The staff go above and beyond to guide you through the most difficult time. They show kindness and compassion and take care of your loved one with dignity and professionalism.
    Always available for advice nothing is ever too much trouble. Thank you from the whole family.

    Jill Glencross replied
    Thank you so much, Judith, for your kind and heartfelt words. We are truly honoured to have been able to support you and your family during such a difficult time. Our team is deeply committed to providing compassionate care and guidance, and it means so much to know that this was felt by you. Sending our warmest wishes to you and your family.
  • 5 Sue Wright 13th Sep 2025

    Jill went over and above to help with the arrangements for my partners funeral.
    Also checking in on me and given support when I needed it most.
    A very sad and emotional time made a lot easier with the care given to me and my  family .
    Thank you so much Jill
    Susan  Wright 

    Jill Glencross replied
    Thank you so much for taking the time to write this. We are always here for you and your family. Sending Love xxx
  • 5 Mark Sheals 3rd Aug 2025

    Our family would like to thank Teresa and the team for the caring service we received, from the first phone call we were helped through every step of the process with kindness and compassion.  Thanks also go to June for the beautiful service, my dad got the send off he truely deserved.

    Jill Glencross replied
    Thank you Mark. We strive to be the best and give the best. Caring for someone so precious is a real honour. Be gentle on yourself. Sending Love to you all. xx

  • 5 Barbara mason 16th Jul 2025

    Thank you to everyone at Gill Glencross Funeral Directors but particularly for Teresa for looking after Marjory, Keith and I . You made a very difficult time so much easier and took all the stress out of a really difficult time for our family. Your sense of humour was brilliant and you were also so friendly but so professional. You explained every step, kept us informed and looked amazing on the back of the bike !!!!! All our love and thanks Keith and Barbara xx

    Jill Glencross replied
    Thank you Barbara. We all strive to be the best and give the best. Caring for someone so precious was a real honour. Your mother-in-law was an amazing lady. Someone I will never forget. She always had a smile on every photo and that is how I will remember her. 'Mad Jock' one last ride on that bike for her and a first for me. Be gentle on yourself. Sending Love to you all. xx

Address
Dalston Chapel of Rest
16 The Square
Dalston
Carlisle
CA5 7PY

Open map

Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Latest Verified Reviews

Beverly Standring 9th Jan 2026

Kevin Mounsey and the team at Jill Glencross gave us a first class service during our recent bereavement. They gave kind and sympathetic support and advice and dealt with everything very efficiently and respectfully. I can highly recommend.

Keith Innes 9th Jan 2026

Mark Harkness arranged the funeral and everything went very smoothly. Mark was both caring and compassionate and was available to answer any questions.

Joanne Wall 8th Jan 2026

Teresa, Jill and all the team have taken great care in looking after my Dad from the moment we rang them, to the day of the funeral and after too with taking care of the family.   My Dad would be very honoured to have his final wishes as he wanted.  Thank you once again the Thorburn family. 

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