Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
About Us
Jill Glencross Independent Funeral Director in Dalston, Carlisle offer bespoke funerals to the Cumbria community and surrounding areas. They are available to help 24 hours a day, 7 days a week.
The company was established in October 2018 by Jill Glencross. Jill has 24 years experience in Pathology at the Cumberland Infirmary in Carlisle where she worked closely with the Coroner, Human Tissue Authority and other Funeral Directors. Jill also worked as a Volunteer at Eden Valley Hospice and as a Health Care on the bank at the hospital. Jill and her Team have won many awards in the last three years - New Business of the Year 2020, Employee of the Region 2021 and Number 1 Best Funeral Director in Carlisle 2022.
They offer access to a wide variety of coffins and caskets, from traditional materials through to eco-friendly options like wicker or bamboo coffins. They can help arrange natural or woodland burials, and offer a huge range of bespoke transport options including VW hearses, horse drawn carriages or even a JCB.
Their funeral home in Carlisle has two peaceful and private chapels of rest as well as an arrangement lounge where you can discuss your loved ones funeral in comfort. If you prefer a home visit, that can also be arranged.
As the only NAFD and SAIF Accredited Funeral Director in Carlisle, contact Jill Glencross Independent Funeral Director today to begin arranging the best possible send off for your loved one.
What Families Say
AI Summary
Many families emphasise how the team provided personal support that went well beyond standard funeral arrangements. They describe feeling genuinely cared for from the first phone call through to weeks after the service, with staff taking time to listen to families' wishes, asking about their loved ones, and treating them with warmth and attentiveness. Several mention specific gestures—checking in by phone, offering hugs, making tea—that helped during an overwhelming time.
On the day of the funeral itself, families consistently note how smoothly everything ran and how the team's professionalism and dignity created a fitting send-off. Many describe the chapel of rest as peaceful and respectful, and comment on how staff made visits there comfortable, welcoming families to spend as long as needed.
Families repeatedly mention clear communication and helpful guidance throughout the process. Several note how the team explained each step, offered suggestions they hadn't considered, and took the burden of decision-making off their shoulders at a time when grief made thinking difficult. Many describe feeling supported in creating a service that reflected their loved one's personality and wishes.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Sue Owen9th Mar 2026
The expertise and care giving at this very sad time by Jill Glencross and her team is priceless. Nothing is too much trouble for her. She is thoughtful and kind and knows the right timing to step in to help if needed. Jill has looked after both my parents and given them the love and dignity they deserved. I have nothing but praise and thanks to give to Jill and her team.
Jill Glencross replied
Oh Sue, thank you so much. Caring for mum and dad was an honour and so sad being so close together. The decisions you made were perfect for you all. Sending Love Jill xxx
5Shirl Sewell2nd Mar 2026
Jill and Russell have been a great comfort and support for my whole family ensuring everything was done as we wanted it to be and in looking after my wonderful husband Andy. Thank you x
Jill Glencross replied
It was a true honour to care for you all xxx
5Carole Farley1st Mar 2026
Thank you all for way you handled Marks Funeral and the professional way it was carried out.. You treated him with respect throughout..You made us feel at ease,and you helped us feel at ease..You come highly recommended by us all..Mark could not have been in better hands! FIRST CLASS.
Jill Glencross replied
Thank you for your kind words Carole, and for taking the time to leave such a lovely review. It was a privilege to care for Mark, and it was lovely to meet and speak to you all during the process. You're all in our thoughts, and are here for you all if you require any further support. Mark.
5Jim Page 13th Jan 2026
Every aspect of the whole funeral process was managed brilliantly by Theresa. She took care of everything and advised us throughout the proceedings.
Jill Glencross replied
Thank you so much for your kind words. We are truly grateful that you took the time to share your experience. It was an honour to look after everything on your behalf during such a difficult time, and we are always here should you need any further support.
5Eileen Blood 12th Jan 2026
From start to finish everything went well and we enjoyed the photos of Ray. A difficult day was eased by the professionalism of your staff. Many thanks.
Jill Glencross replied
Thank you so much for your kind words. We’re really pleased to hear that everything went smoothly and that the photos of Ray brought some comfort on such a difficult day. It means a great deal to us to know our team was able to support you with professionalism and care. Thank you again for taking the time to leave this review. Warm regards Kevin
5Lorraine Rea12th Jan 2026
Jill Glencross’s firm were brilliant from the first phone call to make an appointment, where Kevin was very helpful in guiding us through this sad time, and even all the other staff were just as helpful with any questions we had. The service by the celebrant was beautiful as many guests commented on and even for the interment 2 days later both the Jacqui and Kevin were amazing. It wasn’t 5 star treatment it was higher, and we would use them again in a heartbeat and recommend them without a qualm
Jill Glencross replied
Hi Lorraine, thank you so so much for taking the time to write this it really does mean a lot. We strive to give our families the very best and we also remain here for you all after the funeral should you need any support. Sending Love Jill xxx
5Carol Don12th Jan 2026
Every detail of my father’s funeral was handled with efficiency, kindness and compassion from beginning to end.
I would definitely recommend Jill Glencross and her team.
Jill Glencross replied
Thank you for your kind words. We really appreciate you taking the time to leave a review and are pleased to hear you found our service friendly and efficient. It was a privilege to care for you all.
xx
5Rachel Clarke 12th Jan 2026
A very professional and caring service provided.
Jill Glencross replied
Thank you for your kind words. We are pleased to know you felt well supported and appreciate you taking the time to share your feedback. It was our privilege to care for you all.
5Ruth couzens 11th Jan 2026
Excellent service, very friendly and efficient.
Jill Glencross replied
Thank you for your kind words. We really appreciate you taking the time to leave a review and are pleased to hear you found our service friendly and efficient. It means a great deal to our team.
5Beverly Standring 9th Jan 2026
Kevin Mounsey and the team at Jill Glencross gave us a first class service during our recent bereavement. They gave kind and sympathetic support and advice and dealt with everything very efficiently and respectfully. I can highly recommend.
Jill Glencross replied
Thank you very much for your kind words and for taking the time to leave this review. Myself and the entire team at Jill Glencross are grateful for your recommendation. We are honoured to have been able to support you during such a difficult time, and we’re pleased that our care, guidance, and service met your expectations. Warm Regards Kevin
5Keith Innes9th Jan 2026
Mark Harkness arranged the funeral and everything went very smoothly. Mark was both caring and compassionate and was available to answer any questions.
Jill Glencross replied
Thank you Keith for such lovely feedback. It was a pleasure to care for you and your family. Best wishes.
5Joanne Wall8th Jan 2026
Teresa, Jill and all the team have taken great care in looking after my Dad from the moment we rang them, to the day of the funeral and after too with taking care of the family.
My Dad would be very honoured to have his final wishes as he wanted.
Thank you once again the Thorburn family.
Jill Glencross replied
Thank you so much for your kind words.
It truly meant a great deal to Teresa, Jill and all the team to be able to care for your Dad and support your family at such an important and difficult time. We are honoured to have been entrusted with carrying out his final wishes and are grateful that we could do so in a way that brought you comfort.
Please know that our thoughts remain with you all, and if we can be of any further assistance, now or in the future, do not hesitate to contact us.
With our warmest regards,
All the team
5Jules Ruddick8th Dec 2025
I cannot speak highly enough of Jill Glencross as an organisation. Your all round manner, care and service have been of the highest quality. A special mention to Mark, who was a true credit to you throughout. Thank you for everything you did for me and my family at what has been a tough time in so many ways. You massively helped.
Jill Glencross replied
Hi Jules, thank you so much for your very kind words. Caring for Dorothy was a privilege. Yourself, Malcolm and your lovely family are in our thoughts.
5Deborah Kendall8th Dec 2025
I would like to thank Mark,very compassionate and professional, for looking after my mam ,kept me updated every step of the way,made a difficult time much easier thank you so much .
Jill Glencross replied
Thank you Deb, that's very kind of you. It was a privilege to care for your Mam.
5Anna Sanderson6th Dec 2025
Jill looked after mum and all the arrangements and helped guid us through the process. Very grateful to Jill for giving mum the send off she would have loved
Jill Glencross replied
Hi Anna, you are so welcome. Listening to your mum's life story was amazing. What a lady! I only had the pleasure of knowing her for a short while but she was such a lovely, bubbly inspirational lady. She will never be forgotten xxx
5Russell Temple5th Dec 2025
Claire was very professional and looked after me, no complaints.
Jill Glencross replied
Thank you so much for your lovely words. We’re really pleased that you felt supported and understood and cared for. Thinking of you all. xx
5Dianne Graham 5th Dec 2025
Teresa and all the team looked after the whole family and we can not thank them enough x
Jill Glencross replied
Thank you for your kind message. It was an honour to support you and your family, and we’re grateful for your trust.
5Sarah Harrison 5th Dec 2025
Very supportive and understanding would highly recommend
Jill Glencross replied
Thank you so much for your lovely words. We’re really pleased that you felt supported and understood, and your recommendation means a great deal to us. Thinking of you all.
5Kevin Robson 5th Dec 2025
The care and attention we received off Jill and her team was amazing at a time when we needed it most. From the first phone call until collecting the ashes they have been so helpful. I would like to mention Teresa who again has been so very thoughtful with even ringing up just to see we are ok. Thank you so much.
Jill Glencross replied
Thank you so much for your lovely words. It means a great deal to us all.
We’re pleased we were able to support you from the very first phone call through to collecting the ashes. Teresa, Jill and the whole team send their love, and we’re glad our care and little check-ins brought you some comfort at such a difficult time.
Please don’t hesitate to get in touch if there’s anything you need — we’re always here for you.
5Jennifer Watson 3rd Dec 2025
Tee and all the staff we dealt with have been very caring at this difficult time
Jill Glencross replied
Thank you for your lovely message. It means so much to Tee and all the team. We’re glad we could offer care and support during such a difficult time, and we’re truly grateful for your kindness.
5Stephen Little 3rd Dec 2025
The whole process was exceptional and done beautifully on the day.Our Dad was given a great service and send off.Teresa who handled everything regarding the process of it all and organised our tributes was brilliant throughout..despite the odd curveball threw at her and yet she handled it with care and professionalism and I thank her forthat.I hope not anytime soon but if I ever find I need someone to take care of myself,family or friends I wouldn’t hesitate to recommend Jill Glencross to them.
Thank you
Stephen & Family
Jill Glencross replied
Thank you, Stephen, for your kind words. Teresa and the team truly appreciate your recognition and are grateful to have been able to support you and your family during this difficult time. Your trust and recommendation mean so much to us.
5Sarah Wade3rd Dec 2025
From the moment I contacted Jill Glencross I knew we were in the most compassionate hands. Having never been in this situation before and not doing any research beforehand.
The Level of care began immediately, Theresa answered my call in the early hours with genuine compassion and arranged for collection at 4am. The Team who arrived were incredibly professional and showed the utmost Respect and sensitivity during this difficult time.
Their communication was brilliant. They followed up the very next day, giving us space and arranged for us to go and meet Claire who would be our funeral director, The process of seeing our loved one was explained and arranged to go and see her in their chapel of rest.
When we met with Claire on the day of the arrangement meeting, she made everything so straightforward for us a family, she navigated the whole process with such expertise. Knowing the exact questions to ask and gently guide us. She was able to organise the entire funeral seamlessly based on our answers.
The communication with Claire and her team throughout the whole experience was amazing, whether it be an email a phone call or me simply knocking on the door nothing was ever too much for any of them and the compassion shown from them all will never leave me. The Care and respect they gave to my mother in Law was outstanding and I knew she was in the best care.
On the day of the funeral Claire and the Bearers were absolutely outstanding, professional, caring an compassionate throughout. The service was fantastic and we truly could not of asked for a better farewell.
Gill Glencross Funeral directors handled every single detail with profound care and made an overwhelming process manageable. Thankyou so much for all of your unparalleled support.
(Family of the Late Carole Wallace)
Jill Glencross replied
Thank you so much for taking the time to write this, during a sad time. It was a true honour to look after Carole and be be there for you and your family at such a difficult time. Your kind words mean so much to us as a team and we are truly thankful. We are always here for you and your family. Thinking of you all and sending love xxx
5Elizabeth Neale8th Nov 2025
Excellent service from start to finish. Thank you very much to Claire
Jill Glencross replied
Thank you so much for taking the time to write this. We are always here for you and your family. Thinking of you all and sending love xx
5Amanda Hetherington5th Nov 2025
Absolutely amazing team. I really cannot express my thanks enough.
Jill Glencross replied
Thank you so much for your kind, thoughtful and heartfelt words. Caring for someone so special was a real honour. It was true a privilege to myself, and the team to support you and your family during such a difficult time. We are always here for you and your family, and we send our warmest wishes to you all. Your feedback is truly appreciated and means so much. xx
5Sara Dunne23rd Oct 2025
These were amazing with me right through thank you so much
Jill Glencross replied
Sara thank you so much. You had such a difficult time and difficult decisions to make but your sorted everything with courage and strength. We are always here for you. Dad would be proud of you xxx
Address
Dalston Chapel of Rest 16 The Square Dalston Carlisle CA5 7PY
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
Latest Verified Reviews
Sue Owen9th Mar 2026
The expertise and care giving at this very sad time by Jill Glencross and her team is priceless. Nothing is too much trouble for her. She is thoughtful and kind and knows the right timing to step in to help if needed. Jill has looked after both my parents and given them the love and dignity they deserved. I have nothing but praise and thanks to give to Jill and her team.
Shirl Sewell2nd Mar 2026
Jill and Russell have been a great comfort and support for my whole family ensuring everything was done as we wanted it to be and in looking after my wonderful husband Andy. Thank you x
Carole Farley1st Mar 2026
Thank you all for way you handled Marks Funeral and the professional way it was carried out.. You treated him with respect throughout..You made us feel at ease,and you helped us feel at ease..You come highly recommended by us all..Mark could not have been in better hands! FIRST CLASS.
NAFD Member
SAIF Member