Jill Glencross Independent Funeral Directors

105 reviews

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A family run, independent funeral director in Carlisle, serving the local community with personalised, bespoke funeral arrangements

Latest Verified Reviews

Alan Graham 17th Jul 2026

Everything was absolutely perfect, we couldn't have had a better celebration of life than this. Perfectly planned with care and attention for our wishes. Thank you for everything.

Mark Rimmer 15th Jul 2026

Right from our first meeting with Jill and later with Tee, we all felt cared for, and nothing was too much trouble to have done. The notice cards and Service sheets took some time to get right, but when completed were perfect. The Chapel of Rest visits were respectful and intimate moments and we were left for as long as we wished. The flowers, recording and even down to the caterer for the tea were all organised by Tee and took an immense burden off our shoulders. Everything was excellent. I cannot recommend Jill Glencross Independent Funeral Directors, highly enough. The entire family are thankful for their concern and tenderness at a very difficult time.

Hazel White 13th Jul 2026

We just wanted to say a huge thank you to Jill and her fantastic team for the kindness and compassion they showed throughout this extremely difficult time…you did my Dad proud! We are truly grateful for everything you did to guide us through the arrangements and ensure everything ran so smoothly. We will always appreciate the care you gave to both Dad and our family. With heartfelt thanks and gratitude,  Hazel, Emma, Jamie & Family  xx

Reviews

Funeral arrangements

  • Home visit
  • 24 hour telephone support
  • On-site parking
  • Chapel of rest
  • Hearse
  • Limousine
  • Horse-drawn hearse
  • Bespoke vehicle
  • Coffin
  • Personalised coffin
  • Casket
  • Headstone / Plaque
  • Urn
  • Memorial jewellery
  • Floral tributes
  • Charitable donations
  • Newspaper announcement
  • Online obituary
  • Memorial book
  • Order of service sheets
  • Music
  • Video tribute
  • Funeral webcasting
  • Catering
  • Dove release
  • Balloon release
  • Fireworks

Types of funeral

  • Traditional burial
  • Simple funeral
  • Traditional cremation
  • Green funeral
  • Direct cremation
  • Burial at sea
  • Non-religious funeral
  • Anglican funeral
  • Roman Catholic funeral
  • Muslim funeral
  • Jewish funeral
  • Sikh funeral
  • Hindu funeral
  • Buddhist funeral
  • Children’s funeral

Financial arrangements

  • Financial advice
  • Wills & probate
  • Pre-paid funeral plan

Additional services

  • Repatriation
  • Bereavement counselling
  • List of mourners

Location

Dalston Chapel of Rest
16 The Square
Dalston
Carlisle
CA5 7PY

Open map

Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

About Us

Jill Glencross Independent Funeral Director in Dalston, Carlisle offer bespoke funerals to the Cumbria community and surrounding areas. They are available to help 24 hours a day, 7 days a week.

The company was established in October 2018 by Jill Glencross. Jill has 24 years experience in Pathology at the Cumberland Infirmary in Carlisle where she worked closely with the Coroner, Human Tissue Authority and other Funeral Directors. Jill also worked as a Volunteer at Eden Valley Hospice and as a Health Care on the bank at the hospital. Jill and her Team have won many awards in the last three years - New Business of the Year 2020, Employee of the Region 2021 and Number 1 Best Funeral Director in Carlisle 2022.

They offer access to a wide variety of coffins and caskets, from traditional materials through to eco-friendly options like wicker or bamboo coffins. They can help arrange natural or woodland burials, and offer a huge range of bespoke transport options including VW hearses, horse drawn carriages or even a JCB.

Their funeral home in Carlisle has two peaceful and private chapels of rest as well as an arrangement lounge where you can discuss your loved ones funeral in comfort. If you prefer a home visit, that can also be arranged.

As the only NAFD and SAIF Accredited Funeral Director in Carlisle, contact Jill Glencross Independent Funeral Director today to begin arranging the best possible send off for your loved one.

Verified Reviews

Verified Reviews

  • 5 Alan Graham 17th Jul 2026

    Everything was absolutely perfect, we couldn't have had a better celebration of life than this. Perfectly planned with care and attention for our wishes. Thank you for everything.

    Jill Glencross replied
    Thank you for your lovely and kind words and taking the time to write this. It was an honour to care for all of the family especially mum. It was a beautiful and heartfelt service . We are always here should you need any support. Thinking of you all. Claire xx
  • 5 Mark Rimmer 15th Jul 2026

    Right from our first meeting with Jill and later with Tee, we all felt cared for, and nothing was too much trouble to have done. The notice cards and Service sheets took some time to get right, but when completed were perfect. The Chapel of Rest visits were respectful and intimate moments and we were left for as long as we wished. The flowers, recording and even down to the caterer for the tea were all organised by Tee and took an immense burden off our shoulders. Everything was excellent. I cannot recommend Jill Glencross Independent Funeral Directors, highly enough. The entire family are thankful for their concern and tenderness at a very difficult time.

    Jill Glencross replied
    Thank you so much for your kind and heartfelt words. It means a great deal to all of us that you took the time to share your experience.
    It was a privilege to support you and your family during such a difficult time, and we are so pleased that we were able to provide the care, guidance and reassurance you needed. Knowing that the service sheets, Chapel of Rest visits, flowers, funeral tea and every other detail helped to ease some of the burden is incredibly meaningful to us.
    Thank you for placing your trust in Jill Glencross Independent Funeral Directors and for your generous recommendation. On behalf of the entire team, we send you our sincere best wishes and hope that, in time, the happy memories you shared with your loved one will bring you comfort. Thinking of you all. Tee x
  • 5 Hazel White 13th Jul 2026


    We just wanted to say a huge thank you to Jill and her fantastic team for the kindness and compassion they showed throughout this extremely difficult time…you did my Dad proud!


    We are truly grateful for everything you did to guide us through the arrangements and ensure everything ran so smoothly.

    We will always appreciate the care you gave to both Dad and our family.


    With heartfelt thanks and gratitude, 

    Hazel, Emma, Jamie & Family 
    xx

    Jill Glencross replied
    Thank you for such a lovely review and taking the time to write this. It was an honour to care for all of the family especially dad. We are always here should you need any support. Give my love to mum. Jill xx
  • 5 Jennifer Young 11th Jul 2026

    There are moments in life when you need someone to simply take the weight off your shoulders, and that's exactly what Jill did for our family.

    From the very first time we met her, Jill didn't feel like a funeral director—she felt like someone who genuinely cared. She welcomed us like old friends, took the time to get to know our family, asked about our children and, most importantly, wanted to know about our Nana. It never felt like we were just arranging a funeral; it felt like we were sharing stories about someone we loved with someone who truly wanted to help us honour her.

    Throughout every stage of the process, Jill was exceptional. She kept in touch, explained everything clearly, and quietly made sure every detail was exactly as it should be. Her professionalism was faultless, but it was her kindness, warmth and calm reassurance that meant the most. During such an emotional time, knowing everything was in safe hands allowed us to focus on what really mattered—being together as a family and celebrating Nana's life.

    The flowers Jill arranged were absolutely stunning and far exceeded our expectations. They were a beautiful tribute to Nana and showed just how much care had gone into every detail.

    On the day itself, Jill and her team were simply wonderful. Every member of staff carried themselves with genuine dignity, kindness and respect. The pallbearers were always there when needed, quietly stepping in without fuss, making everything run so naturally that we never had to think about anything other than saying goodbye.

    Choosing a local, independent family funeral director was one of the best decisions we could have made. There is something so special about being looked after by people who truly care about the families they serve. Nothing ever felt rushed or transactional. Every conversation, every gesture and every detail came from a place of genuine compassion.

    Jill, thank you for giving our Nana the most beautiful farewell we could have wished for. You didn't just organise a funeral—you guided our family through one of the hardest times in our lives with kindness, grace and heartfelt compassion. We will never forget everything you did for us, and we couldn't recommend you more highly. ❤️

    Jill Glencross replied
    Wow what an amazing review. Brought tears to my eyes. I am so pleased you all felt so cared for and that everything was perfect. The service was simple but beautiful. We are always here. Sending Love Jill xxx
  • 5 Andrew Smethurst 10th Jul 2026

    Five star service through the whole process, i would highly recommend.

    Jill Glencross replied
    Hello Andrew, thanks for these kind words and feedback. It was a privilege to support and care for you and your lovely, good-humoured family. Take care.
    Mark
  • 5 Mandy Annis 10th Jul 2026

    Very professional and compassionate care. Marvellous team dedicated to their job. The care my mother received was perfect. 

    Jill Glencross replied
    Hello Mandy thank you for your kind words. It was a privilege to care for your mother and to support you during such a difficult time. Thank you for placing your trust in me. You're all in our thoughts. Teresa
  • 5 Steve Gowling 22nd Jun 2026

    The Jill Glencross team were excellent in dealing with my wife's care from the moment I contacted them to inform them that my wife had sadly passed away to dealing with all the funeral arrangements.

    The team helped me through this difficult time with a professional and sympathetic step by step approach informing me of what needed to be done in and what order, I cannot thank them enough for the way they supported me and my family.

    Special thanks must go to Teresa (Tee) for her help and guidance and for helping us to make Allyson's funeral perfect.

    Jill Glencross replied
    Thank you so much for your kind words. It was a privilege to support you and your family during such a difficult time.
    On behalf of everyone at Jill Glencross, thank you for placing your trust in us to care for Allyson and help arrange her funeral. We are delighted to know that our guidance and support brought you comfort and reassurance when you needed it most.
    Your comments mean a great deal to us, and I am especially touched by your personal mention. It was an honour to help you create a service that truly reflected Allyson's life and the love that surrounded her.
    Thank you again for taking the time to share your experience. We send our warmest wishes to you and your family.
  • 5 Eric Salkeld 10th Jun 2026

    Excellamt and sympathetic service from a dedicated team
    Very helpful and understanding

    Jill Glencross replied
    Hi Eric, thank you for the kind words. It was a pleasure to care for yourself and Roslyn during your recent bereavement. We're thinking of you all.
    Mark
  • 5 Hollie Brown 8th Jun 2026

    The care and support from Jill & the team is outstanding. Teresa looked after our sister and she was amazing from the very beginning. We physically cannot thank everyone enough for their support and kindness during a very tough time. Xx

    Jill Glencross replied
    Thank you for your thoughtful, kind words and also entrusting us to take care of Melissa and yourselves. You are in our thoughts, thinking of you all. Teresa xx
  • 5 Annette Oxley 6th Jun 2026

    Claire was wonderful. She was warm, calm and sympathetic and made really helpful suggestions without being pushy. She helped plan the funeral in a very straightforward but sensitive way.  On the day of the funeral, she was so helpful and reassuring. I highly recommend Claire at Jill Glencross Funeral Directors.

    Jill Glencross replied
    Thank you for your kind words and for entrusting us to care for mum. I am so pleased we were able to deliver the service just as mum would have wanted, even down to the music and the singing. You are all in our thoughts. Thinking of you all. Best wishes, Claire xx

  • 5 Thelma Waite 1st Jun 2026

    What can I say. During this devastating time all the staff treated us like family, sometimes crying with us. Nothing was a problem, we visited my beloved husband several times and each time they greeted us with hugs and kisses.

    Jill Glencross replied
    Thank you for your kind words and for entrusting us to care for Robert. He got the send of he truly deserved for such a kind, loving gentleman. You are all in our thoughts. Thinking of you all. Best wishes, Claire xx

  • 5 Pamela Allonby 4th May 2026

    Excellent service from everyone 

    Jill Glencross replied
    Thank you for your kind words and for entrusting us to care for dad as we did mam. You are all in our thoughts. Thinking of you all. Best wishes, Teresa
  • 5 Julie Gaitskell 1st May 2026

    Teresa at Gill Glencross looked after my Mum from start to finish helping us organise a day fitting for her farewell
    Many thanks for such a professional service

    Jill Glencross replied
    Thank you, Julie. It was a privilege to care for Olive and a true honour to be entrusted with looking after Mam, as I did Dad.
    I am so pleased we were able to deliver the service you wanted as a family. You are all in our thoughts, and please remember we are here for anything further you may need.
    Best wishes,
    Teresa
  • 5 Jaqueline Jackson 21st Apr 2026

    Exceptional service with genuine empathy.  They genuinely make a difficult and emotional time feel as good as it can be. 

    Jill Glencross replied
    Thanks for this lovely feedback Jacqui. It was a privilege to care for you and your family. I'm so pleased that Lucie received the funeral she absolutely deserved. you're all in our thoughts. Mark
  • 5 Derek Storer 30th Mar 2026

    Jill Glencross Funeral Services went beyond what could expected for us. Compassionate and care was provided with advice given sympathetically. Thank you so much, especially to Mark without whose support at such a difficult time made the funeral of a loved wife, mother and grandmother more bearable.

    Jill Glencross replied
    Thank you Derek for such lovely feedback. It was a privilege to care for Jane and I was so pleased we were able to deliver the service that you wanted as a family. You and your lovley family are in our thoughts, and we're here for you for anything else you may need. Best wishes, Mark.
  • 5 Stephen Bader 14th Mar 2026

    Mark has been very supportive throughout and it was lovely to be able to have a private service at the premises

    Jill Glencross replied
    You're more than welcome Stephen, I'm so pleased we were able to provide a small service for you and your family. Best wishes.
    Mark
  • 5 Sue Owen 9th Mar 2026

    The expertise and care giving at this very sad time by Jill Glencross and her team is priceless. Nothing is too much trouble for her. She is thoughtful and kind and knows the right timing to step in to help if needed. Jill has looked after both my parents and given them the love and dignity they deserved. I have nothing but praise and thanks to give to Jill and her team.

    Jill Glencross replied
    Oh Sue, thank you so much. Caring for mum and dad was an honour and so sad being so close together. The decisions you made were perfect for you all. Sending Love Jill xxx
  • 5 Shirl Sewell 2nd Mar 2026

    Jill and Russell have been a great comfort and support for my whole family ensuring everything was done as we wanted it to be and in looking after my wonderful husband Andy. Thank you x

    Jill Glencross replied
    It was a true honour to care for you all xxx
  • 5 Carole Farley 1st Mar 2026

    Thank you all for way you handled Marks Funeral and the professional way it was carried out.. You treated him with respect throughout..You made us feel at ease,and you helped us feel at ease..You come highly recommended by us all..Mark could not have been in better hands! FIRST CLASS.

    Jill Glencross replied
    Thank you for your kind words Carole, and for taking the time to leave such a lovely review. It was a privilege to care for Mark, and it was lovely to meet and speak to you all during the process. You're all in our thoughts, and are here for you all if you require any further support. Mark.
  • 5 Jim Page 13th Jan 2026

    Every aspect of the whole funeral process was managed brilliantly by Theresa. She took care of everything and advised us throughout the proceedings.

    Jill Glencross replied
    Thank you so much for your kind words. We are truly grateful that you took the time to share your experience. It was an honour to look after everything on your behalf during such a difficult time, and we are always here should you need any further support.
  • 5 Eileen Blood 12th Jan 2026

    From start to finish everything went well and we enjoyed the photos of Ray. A difficult day was eased by the professionalism of your staff. Many thanks.

    Jill Glencross replied
    Thank you so much for your kind words. We’re really pleased to hear that everything went smoothly and that the photos of Ray brought some comfort on such a difficult day. It means a great deal to us to know our team was able to support you with professionalism and care. Thank you again for taking the time to leave this review. Warm regards Kevin
  • 5 Lorraine Rea 12th Jan 2026

    Jill Glencross’s firm were brilliant from the first phone call to make an appointment, where Kevin was very helpful in guiding us through this sad time, and even all the other staff were just as helpful with any questions we had. The service by the celebrant was beautiful as many guests commented on and even for the interment 2 days later both the Jacqui and Kevin were amazing. It wasn’t 5 star treatment it was higher, and we would use them again in a heartbeat and recommend them without a qualm

    Jill Glencross replied
    Hi Lorraine, thank you so so much for taking the time to write this it really does mean a lot. We strive to give our families the very best and we also remain here for you all after the funeral should you need any support. Sending Love Jill xxx
  • 5 Carol Don 12th Jan 2026

    Every detail of my father’s funeral was handled with efficiency, kindness and compassion from beginning to end.
    I would definitely recommend Jill Glencross and her team.

    Jill Glencross replied
    Thank you for your kind words. We really appreciate you taking the time to leave a review and are pleased to hear you found our service friendly and efficient. It was a privilege to care for you all.
    xx
  • 5 Rachel Clarke 12th Jan 2026

    A very professional and caring service provided. 

    Jill Glencross replied
    Thank you for your kind words. We are pleased to know you felt well supported and appreciate you taking the time to share your feedback. It was our privilege to care for you all.
  • 5 Ruth couzens 11th Jan 2026

    Excellent service, very friendly and efficient.

    Jill Glencross replied
    Thank you for your kind words. We really appreciate you taking the time to leave a review and are pleased to hear you found our service friendly and efficient. It means a great deal to our team.

Address
Dalston Chapel of Rest
16 The Square
Dalston
Carlisle
CA5 7PY

Open map

Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Latest Verified Reviews

Alan Graham 17th Jul 2026

Everything was absolutely perfect, we couldn't have had a better celebration of life than this. Perfectly planned with care and attention for our wishes. Thank you for everything.

Mark Rimmer 15th Jul 2026

Right from our first meeting with Jill and later with Tee, we all felt cared for, and nothing was too much trouble to have done. The notice cards and Service sheets took some time to get right, but when completed were perfect. The Chapel of Rest visits were respectful and intimate moments and we were left for as long as we wished. The flowers, recording and even down to the caterer for the tea were all organised by Tee and took an immense burden off our shoulders. Everything was excellent. I cannot recommend Jill Glencross Independent Funeral Directors, highly enough. The entire family are thankful for their concern and tenderness at a very difficult time.

Hazel White 13th Jul 2026

We just wanted to say a huge thank you to Jill and her fantastic team for the kindness and compassion they showed throughout this extremely difficult time…you did my Dad proud! We are truly grateful for everything you did to guide us through the arrangements and ensure everything ran so smoothly. We will always appreciate the care you gave to both Dad and our family. With heartfelt thanks and gratitude,  Hazel, Emma, Jamie & Family  xx

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