Roseberry Funeral Services

5 Alison Wood 3rd Jun 2023

I am compelled to share this review in the hopes of sparing others from enduring the distressing ordeal that my family experienced during an already difficult time in our lives. The level of aftercare provided by Roseberry Funerals was shockingly substandard and showed a profound lack of respect for the memory of my late brother, whom we sadly lost in February. Initially, the funeral arrangements appeared satisfactory, and our family had nothing but praise for their services. However, immediately following the service, we were thrust into a state of utter chaos. To our disbelief, we were handed my brother's lock of hair, war medals, and green beret in a carrier bag adorned with Peter Rabbit, which we found to be highly unprofessional and undignified, especially considering we had to safeguard these items during the wake. Another disheartening incident was the complete absence of communication for nearly four weeks, despite being assured that we would receive a call informing us when Chris's ashes would be returned to their care. Frustrated by the prolonged silence, we had no choice but to contact them ourselves to inquire about the expected timeframe, only to discover that his ashes had been in their possession just two days after the cremation. This significant delay was not only highly unprofessional but also deeply unsettling for our family. When we raised concerns about the lack of notification, we were pointed to the final invoice, which referred to Chris as an "item" and supposedly included the information. However, we found this explanation to be invalid since the letter was sent before Chris's cremation took place. Upon collecting my brother, our distress reached new depths as we were confronted with the sight of him in a flowery card box instead of the wooden casket we had previously paid for. Although the Funeral Director attempted to rectify the situation, she returned with a wooden casket bearing the wrong name. When we brought this issue to their attention, we were met with lies and falsely informed that, since Chris wasn't being buried, his birth name had to be displayed on the casket—an assertion that we later discovered to be completely untrue. Shockingly, not a single apology was offered to us at any point during this harrowing experience, even though the Funeral Director admitted to not verifying the correct details when getting the plaque engraved. As if our trauma wasn't enough, we were then informed that the Funeral Director had disposed of my brother's clothing without our consent. When we confronted them about this distressing revelation, we were met with further falsehoods, including the claim that his clothes were heavily soiled and that they had taken it upon themselves to dispose of them. We knew these assertions to be false, as the coroner confirmed that the Funeral Director had requested him to falsely state that the clothes were soiled, despite his own statement that they were not. This blatant lie not only further eroded our trust but also added to the deep degradation we felt upon learning that my brother's name had been wrongly associated with such actions, which we have evidence to prove as untrue. Furthermore, despite being promised a war memorial plaque at Redcar, no mention of it has been made since the conclusion of the service, further exacerbating our disappointment and dissatisfaction. I urge you to exercise caution if you are considering engaging the services of this funeral director. We deeply regret not selecting an alternative provider, as the entire experience has inflicted immense trauma upon our family

5 Lisa Graham 8th Jun 2023

Outstanding from start to finish. The care, compassion and advice from Michelle was second to none!! Impeccable and all you could ask for and more during a difficult time. 

5 Stephen Thomas 8th Jun 2023

I have to say that from first meeting Michelle and team, I knew I would be in good hands. We had very specific requirements that needed to be carried out, but this was not a problem for Michelle. When we visited the Chapel of Rest, I was really apprehensive about going in to visit as I had never done this before. Michelle told me what to expect, calmed my nerves, made me a a cup of tea and sat in with me for a while. I was absoloutely over the moon with how Martin looked. The day of the funeral was just beautiful. Everything I asked for I got (and more). She really did go above and beyond. Michelle and team at Roseberry, thank you. Thank you for getting me through this difficult time. Thank you to the staff who came to the house at 3am in the morning. You all are incredible. Xxx

5 Ian Porter 8th Jun 2023

I would like to a massive thank you to roseberry and the team to looking after my loved one at our time of need I would highly recommend your services to anyone 

5 Gillian Anderson 23rd May 2023

I was recommended roseberry funeral services, and I am glad I went there.They are totally professional ,will try to help in anyway possible and very caring.my sons funeral went off without a hitch and they were there with me every step of the way. I would highly recommend them.i would like to say a big thank you for making a really horrid time a little better.

5 Craig Batty 15th May 2023

Would highly recommend Roseberry funeral service they all did amazing and couldn't thank them all enough

5 Glynnis Anderson 25th Apr 2023

They showed the greatest respect and sympathy taking over the whole process of arranging a funeral during a time of great sadness. They not only dealt with the funeral give great aftercare. Very greatful. 

5 John Briggs 17th Apr 2023

Very helpful nothing any trouble would recommend them to any one
First class

5 Karen Storr-Simpson 17th Apr 2023

Michelle was so professional and supportive throughout, from meeting her for the first time to the funeral. Communication was brilliant, it made things so much easier. Visiting my Dad was in a lovely setting and he was in very capable hands which reassured us as a family. Every person we came in contact with at the Roseberry funeral services did them
proud. Thank you so much,  I will definitely recommend them to friends & family:) 

5 Claire Singh 17th Apr 2023

I can't thank Graham & his team enough. Nothing was to much trouble. Excellent service and a great support at such a heartbreaking time.

4 Laura Wood 17th Apr 2023

Michelle was attentive from the very first phone call. She ensured everything was in place in the run up to the funeral. She answered emails quickly and had the answers to our questions. Michelle couldn't do enough for me and the family.
Michelle and the team are great at what they do and we wouldn't hesitate to use them again.

5 Jeanette Davies 17th Apr 2023

Excellent service from the very first contact,helped lead us forward to arrange everything and gave my mam a beautiful send off aswell as looked after with the utmost dignity xx

5 Carolann Goodwin 17th Apr 2023

3 funerals now graham and his roseberry team have done for me and my family and every time they have been fantastic throughout it all! The respect, love, care and compassion they show you and your loved one throughout the whole process is amazing. 

5 Jeanette Downing 11th Apr 2023

Friendly and respectful service personalised perfectly to reflect our late father's life. Michelle and her team made this difficult time bearable and nothing was too much trouble. Highly recommend Roseberry Funeral Service

5 Katheryn Mcghee 21st Mar 2023

The service provided by Graham was exemplary, he was very polite and helpful. He is a credit to his profession 

4 Paul Riseborough 21st Mar 2023

Did everything we asked.. very friendly and respectful thank you all

5 Alison Williams 9th Mar 2023

Cannot thank them enough for the care and dignity given to our loved one. Also the support given to me and my family. 
Very professional, caring and friendly throughout, 
Would definitely recommend this company 

5 Glenn Douglas 7th Mar 2023

I would certainly recommend Roseberry Funeral Services. Their compassion, sincerity and dedication to provide my mam with an amazing send off and at the highest level was purely second to none!!

5 Howard Booth 7th Mar 2023

I can’t thank Tony and the staff  at Roseberry Funeral service enough for the way they handled my wife’s funeral, it was very professional with a lot of warmth and sympathy.

5 Kirsty Powell 7th Mar 2023

Hello!!on the 16/12/22 my Dear Dad passed away.from the get go Graham was fantastic,kind,soothing and many more lovely words I could name he went above and beyond to make sure my dad got the best send off that he deserved.the independent celebrant Neil short was just as caring and patient with me as I did change the songs a few times because I couldn't make up my mind nothing was ever a bother.the crematorium is so beautiful so from the bottom of my heart from myself and my family we would all like to thank you all very much for such a Bitter sweet day.warm regards Miss.K.Powell from York.

5 Rohan Golightly 3rd Mar 2023

A friendly, sympathetic and dignified service. Graham made the difficult and stressful process much easier and was happy my wife was in Roseberry’s care.

5 Melanie Coyde 1st Mar 2023

I would like to thank Roseberry funeral services for helping me arrange my Dad`s funeral .The Service was lovely ,and Tony and Andy were so helpful .

5 Geoffrey Barnett 17th Feb 2023

Very efficient service which dealt with the whole procedure with a caring and prompt communication on all aspect of of the funeral arrangements.

5 Nicola Skaife 16th Feb 2023

I wouldn't hesitate to give the highest recommendation for the services provided from Roseberry. Tony couldn't have done more for me - very kind and professional. We were very well looked after. Thank you

5 Jane Nicholson 16th Feb 2023

From beginning to end the service was outstanding the staff were brilliant nothing was to much trouble .they treat my mam with the dignity she deserved I would highly recommend