It's not every day you come into contact with funeral directors, infact its mostly due to what is classed as a familie's most vulnerable, upsetting and disoreintating time be a passing expected or unexpected.
The mixture of how members of each family deal with a death, emotions, pragmatism , denial, fright or flight etc can only be described as a nightmare to get a answer about anything, let alone dealing with the final journey that a wife, husband, father, mother, brother or sister makes.
I manage sales teams with varying personalities and deal with clients from the very the top to entry level; mastering the art of being professional , understanding personalities and dealing with people accordingly, providing a service, thinking on your feet, providing structure all underpinned with a natural approach and a natural personality is like finding the rare diamond.
Rachele Watson is that rare diamond.
She has this inate ability to quite simply smash it out the park!
Rachele can, with ease and confidence, asses the environment very quickly, understand the emotional and logical state of each member of the family. She can simultaneously offer that shoulder for one to cry on whilst providing structure and process to those seeking it.
To walk into an environment where one is essentially removing/ bringing a loved one away into their care is a delicate emotional matter. Rachele carries this out with the utmost respect for the individual, as if it was her own family member, the tempo, approach, care and duty, calmness teamed with an assurance and purpose in what she is doing results in a safe secure pair of hands that will lead your family member onto their final journey and remove the worry and fear of the unknown immediately.
As with all "tabu" subjects and we being terribly British as a nation about things, preparing funeral services and making choices etc could become quite tricky HOWEVER due to Rachele's natural flair with connecting to people, the warmth, understanding, the genuine intreage and want to learn about the family member blended with a conversational style that allows questions to be asked and answered in a mixture of direct and flowing conversation that suits and meets the state of those she is sitting with makes it a pleasure, an actual pleaure to do.
She is so knowledgeable about each location, due to her natural flair she offers ideas that meet the needs that we as family members didn't even think of let alone knew we needed!
The approach of factual, emotional, humorous, pausing for thoughts, is a magical blend that allows a beautiful service for us at the end for our loved one and the family.
I have 2 young children one of whom is neuro diverse which meant due to the type of service we had selected numbers were tight. Well not an issue!! Not only was it evident that she has very strong working relationships with the staff at the sites, but they also share the mutual respect for her.
We got in at a time and day that otherwise was unavailable, we got the numbers we wanted and my two children,3 and 6 years old, were cared for and looked after by Rachele and Andrew. A plan she approached me with after reading between the lines.
I have been to may funerals and the way in which Jacksons present themselves, the respect from taking a loved one in their care to their last bow , which I may add is the deepest bow you have seen and held longer than most, it's a real touch of true respect.
We all come into this world a leave it. We don't have a choice of how we arrive, but we can have the choice of how we leave. The whole process is what those left behind remember, it's how the chapter is drawn and leans heavily on how a family move forward. It was a pleasure, it was perfect, it was beautiful, all and only because of how Rachele Watson delivered her service.
She is a credit to Jackson's funerals and is that rare diamond. To have her shine so brilliantly at a family's darkest time is well like del boy and Rodney auctioning the watch! (Dad loved only fools and horses)
