Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
About Us
Safe Hands Funeral Services is an independent funeral directors, in Storrington West Sussex, which focuses on the individual and creating a memorable funeral to truly befit the person who has passed. They offer a fresh approach, in modern welcoming premises. There to listen to your wishes to help facilitate and provide a memorable, affordable funeral, individually tailored to suit you and your loved ones needs.
They can provide both a traditional or modern service, and will work with you to achieve the most fitting funeral for you and for the person who has passed. They encourage and support family participation and will allow time and space to enable a meaningful personal farewell. They won’t ask you to fit into a standard package, instead they will help you create the bespoke funeral you want. The service can, but doesn't have to take place in a church or crematorium, it can be in a barn, woodland, field or even your own garden. They also have their own on site service room 'Forge Chapel' which can comfortably accommodate 20 attendees and the service can also be attended remotely via the internet.
Prepaid funeral plans provided by one of the most entrusted providers 'Golden Leaves' are available for those wishing to plan ahead and have the funeral of their choosing, which helps alleviate some of the stress caused to those left behind, having to make decisions on your behalf.
Many families emphasise how Penny and her team supported them through the planning process, describing attentive listening to their wishes, clear explanations of options, and readily available guidance without pressure or rush. Several describe feeling genuinely cared for during an emotionally difficult time, with many noting how the staff's warmth and empathy helped ease the burden of decision-making.
Families frequently comment on the smooth running of the funeral day itself, with attention to detail evident in the choice of celebrant, flowers, order of service, and the peaceful atmosphere of the chapel. Many mention that guests remarked positively on how well the service was organised and how personal it felt.
A number of reviews note the value of clear communication throughout, with families appreciating that they could contact the team with questions and receive prompt, reassuring responses, and that nothing felt too much trouble or like an inconvenience to those arranging the service.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Greg Gyton21st May 2021
The service provided by Safe Hands was exemplary in every way. A very dignified and caring service for my Mum, nothing was too much trouble and your attention to detail was all we could have hoped for. Thank you .
Penny Strachan replied
Thank you so mcc for taking the time to leave your lovely review Greg, much appreciated. Best wishes to you and your family. Penny
5Michael Collins15th May 2021
Faultless in all aspects. Exactly the quality of service and attention to detail required.
Penny Strachan replied
Thank you for your positive review Michael.
5Keith Welton30th Mar 2021
Superb help through a very difficult time.
Penny Strachan replied
Thank you Keith, best wishes. Penny
5Kelly Adams25th Mar 2021
Penny at Safe Hands was amazing throughout. Couldn’t recommend them enough.
Penny Strachan replied
Thank you so much for taking time to leave your excellent review Kelly, much appreciated.
5Charlotte Dumbrill12th Mar 2021
The care and support shown by Penny and Adam has been nothing short of excellent. From the initial phone call to the funeral service itself, they have been amazing. Nothing was too much trouble and Penny has shown genuine empathy and care throughout.
Penny Strachan replied
Thank you so much Charlotte for your wonderful review. It was an honour and privilege to make the funeral arrangements for your dad. Thank you for choosing Safe Hands. Take care and best wishes. Penny
5Carol Corrall12th Feb 2021
It is always difficult when you loose your husband /best friend. Penny and the team were so supportive at a time when you and your family are coming to term's with their loss. Penny was able to lead us through all procedures with compassion and guidance. The funeral was conducted in a professional and respectful manner. Penny arranged for Sally Winstone (Humanist) to conduct the service an excellent choice. Both Penny and Sally gave us 110% support.
Thank you both.
Respectfully Carol, Matt, Chris, Ian,Paul and Families
Penny Strachan replied
Thank you so much for the lovely review Carol, it has been a privilege to look after you and your lovely family whilst making the arrangements for Ray. Best wishes Penny
5Tony Mumford3rd Feb 2021
I wish to thank Penny for looking after Pauline and me she did everything I asked and more she took all the responsibility of the funeral of my shoulders and I felt that we were both in safe hands thank you Penny Tony Munford husband
Penny Strachan replied
Thank you Tony, I'm so pleased that you asked me to take care of Your Pauline, and her arrangements. It has been a privilege looking after you both. Take care, best wishes Penny
5Dennis Chapman27th Jan 2021
Safe Hands were recommended to us by a friend, always a helpful sign. Penny was caring, compassionate, supportive, helpful and knowledgeable and all who attended in their private chapel or watched Linda's funeral online commented on how well managed it was. No request was too much trouble and I and my family cannot recommend Safe Hands highly enough.
Penny Strachan replied
Thank you so much Dennis, I'm so pleased that you and your family are happy with service. Linda, sounds like she has lived a life full of adventure and fun, making many friends and sharing love all the way. I wish I had the pleasure of knowing her. Always here if you need anything. Warm regards Penny
Address
The Forge 38 West St Storrington Pulborough RH20 4EE
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
Latest Verified Reviews
Greg Gyton21st May 2021
The service provided by Safe Hands was exemplary in every way. A very dignified and caring service for my Mum, nothing was too much trouble and your attention to detail was all we could have hoped for. Thank you .
Michael Collins15th May 2021
Faultless in all aspects. Exactly the quality of service and attention to detail required.
NAFD Member