Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
About Us
Safe Hands Funeral Services is an independent funeral directors, in Storrington West Sussex, which focuses on the individual and creating a memorable funeral to truly befit the person who has passed. They offer a fresh approach, in modern welcoming premises. There to listen to your wishes to help facilitate and provide a memorable, affordable funeral, individually tailored to suit you and your loved ones needs.
They can provide both a traditional or modern service, and will work with you to achieve the most fitting funeral for you and for the person who has passed. They encourage and support family participation and will allow time and space to enable a meaningful personal farewell. They won’t ask you to fit into a standard package, instead they will help you create the bespoke funeral you want. The service can, but doesn't have to take place in a church or crematorium, it can be in a barn, woodland, field or even your own garden. They also have their own on site service room 'Forge Chapel' which can comfortably accommodate 20 attendees and the service can also be attended remotely via the internet.
Prepaid funeral plans provided by one of the most entrusted providers 'Golden Leaves' are available for those wishing to plan ahead and have the funeral of their choosing, which helps alleviate some of the stress caused to those left behind, having to make decisions on your behalf.
Many families emphasize how Penny and her team guided them through the funeral arrangements with both professionalism and warmth, listening carefully to their wishes and handling every decision with patience and sensitivity. Families frequently describe feeling supported throughout the process, with Penny remaining available to answer questions and offer advice without rushing them, even through emotionally overwhelming times like sudden loss or loss of a young person.
On the day of the funeral itself, families consistently note that services ran smoothly and reflected their loved one's life and personality. Many mention the chapel at Safe Hands as a calm, intimate setting, and several highlight the celebrant choices and flowers as particularly thoughtful touches that contributed to a meaningful occasion.
Communication and attention to detail emerge repeatedly: families value how Penny responds promptly to queries, explains options clearly, makes helpful suggestions, and ensures nothing is overlooked—from the order of service booklets to practical arrangements made on their behalf. Several families note they felt genuinely cared for rather than treated as transactions, and a number mention returning to Safe Hands for subsequent family funerals.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Tony Mumford3rd Feb 2021
I wish to thank Penny for looking after Pauline and me she did everything I asked and more she took all the responsibility of the funeral of my shoulders and I felt that we were both in safe hands thank you Penny Tony Munford husband
Penny Strachan replied
Thank you Tony, I'm so pleased that you asked me to take care of Your Pauline, and her arrangements. It has been a privilege looking after you both. Take care, best wishes Penny
5Dennis Chapman27th Jan 2021
Safe Hands were recommended to us by a friend, always a helpful sign. Penny was caring, compassionate, supportive, helpful and knowledgeable and all who attended in their private chapel or watched Linda's funeral online commented on how well managed it was. No request was too much trouble and I and my family cannot recommend Safe Hands highly enough.
Penny Strachan replied
Thank you so much Dennis, I'm so pleased that you and your family are happy with service. Linda, sounds like she has lived a life full of adventure and fun, making many friends and sharing love all the way. I wish I had the pleasure of knowing her. Always here if you need anything. Warm regards Penny
Address
The Forge 38 West St Storrington Pulborough RH20 4EE
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
Latest Verified Reviews
Tony Mumford3rd Feb 2021
I wish to thank Penny for looking after Pauline and me she did everything I asked and more she took all the responsibility of the funeral of my shoulders and I felt that we were both in safe hands thank you Penny Tony Munford husband
Dennis Chapman27th Jan 2021
Safe Hands were recommended to us by a friend, always a helpful sign. Penny was caring, compassionate, supportive, helpful and knowledgeable and all who attended in their private chapel or watched Linda's funeral online commented on how well managed it was. No request was too much trouble and I and my family cannot recommend Safe Hands highly enough.
NAFD Member