Safe Hands Funeral Services

183 reviews

Call 24 hours

Independent Family Funeral Directors in Storrington West Sussex providing families with an individual and caring service at an affordable price.

Funeral arrangements

  • Home visit
  • 24 hour telephone support
  • On-site parking
  • Chapel of rest
  • Hearse
  • Limousine
  • Horse-drawn hearse
  • Bespoke vehicle
  • Coffin
  • Personalised coffin
  • Casket
  • Headstone / Plaque
  • Urn
  • Memorial jewellery
  • Floral tributes
  • Charitable donations
  • Newspaper announcement
  • Online obituary
  • Memorial book
  • Order of service sheets
  • Music
  • Video tribute
  • Funeral webcasting
  • Catering
  • Dove release
  • Balloon release
  • Fireworks

Types of funeral

  • Traditional burial
  • Simple funeral
  • Traditional cremation
  • Green funeral
  • Direct cremation
  • Burial at sea
  • Non-religious funeral
  • Anglican funeral
  • Roman Catholic funeral
  • Muslim funeral
  • Jewish funeral
  • Sikh funeral
  • Hindu funeral
  • Buddhist funeral
  • Children’s funeral

Financial arrangements

  • Financial advice
  • Wills & probate
  • Pre-paid funeral plan

Additional services

  • Repatriation
  • Bereavement counselling
  • List of mourners

Location

The Forge
38 West St
Storrington
Pulborough
RH20 4EE

Open map

Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Professional Standards

  • NAFD Member

    Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.

    What they do

    • Inspects member premises to check standards are being met
    • Runs a complaints and resolution service for bereaved families
    • Provides funeral training and professional qualifications

About Us

Safe Hands Funeral Services is an independent funeral directors, in Storrington West Sussex, which focuses on the individual and creating a memorable funeral to truly befit the person who has passed. They offer a fresh approach, in modern welcoming premises. There to listen to your wishes to help facilitate and provide a memorable, affordable funeral, individually tailored to suit you and your loved ones needs.

They can provide both a traditional or modern service, and will work with you to achieve the most fitting funeral for you and for the person who has passed. They encourage and support family participation and will allow time and space to enable a meaningful personal farewell. They won’t ask you to fit into a standard package, instead they will help you create the bespoke funeral you want. The service can, but doesn't have to take place in a church or crematorium, it can be in a barn, woodland, field or even your own garden. They also have their own on site service room 'Forge Chapel' which can comfortably accommodate 20 attendees and the service can also be attended remotely via the internet.

Prepaid funeral plans provided by one of the most entrusted providers 'Golden Leaves' are available for those wishing to plan ahead and have the funeral of their choosing, which helps alleviate some of the stress caused to those left behind, having to make decisions on your behalf.

What Families Say

AI Summary

Many families emphasise how Penny and her team supported them through the planning process, describing attentive listening to their wishes, clear explanations of options, and readily available guidance without pressure or rush. Several describe feeling genuinely cared for during an emotionally difficult time, with many noting how the staff's warmth and empathy helped ease the burden of decision-making.

Families frequently comment on the smooth running of the funeral day itself, with attention to detail evident in the choice of celebrant, flowers, order of service, and the peaceful atmosphere of the chapel. Many mention that guests remarked positively on how well the service was organised and how personal it felt.

A number of reviews note the value of clear communication throughout, with families appreciating that they could contact the team with questions and receive prompt, reassuring responses, and that nothing felt too much trouble or like an inconvenience to those arranging the service.

This summary is generated by AI from recent verified reviews.

Verified Reviews

Verified Reviews

  • 5 Claire Frampton 17th Feb 2026

    Fantastic service, fantastic care sympathetic helpful I don’t know where I would be without them. They were the same for my mum as they were for my dad brilliant.

    Penny Strachan replied
    Thank you so much for your kind words Claire, what an honour to have looked after both your parents. Thank you for choosing Safe Hands, always here for you if you need anything. Warmest wishes Penny
  • 5 Angela Munnoch 11th Feb 2026

    Safe Hands Funeral Services was suggested by a friend and I am so pleased we chose them. From start to finish they made a very difficult time a lot easier. They have a beautiful and calming space to have their meetings where time is spent discussing options of funeral location, flowers and everything. The process was new to me, but everything was made so perfectly clear. Communication was always easy and I really would recommend them. Its a difficult time, but Safe Hands made it easier.

    Penny Strachan replied
    Thank you so much for your kind words and for choosing Safe Hands. I'm so pleased you felt supported and that we were able to make such a difficult time a little easier for you.
    Your recommendation is very much appreciated Angela.
    Warmest wishes Penny & Team
  • 5 Naomi Robinson 10th Feb 2026

    From the moment we contacted Safe Hands Funeral Directors and spoke to Penny, we felt reassured and looked after.

    Penny really listened carefully to what we wanted, offered helpful guidance without ever pressuring us, and handled every detail and looked after our dear mum with complete dignity & care. The team went above and beyond to make sure the service reflected our loved one perfectly, everything was exactly how we had envisaged - It was complete perfection. We couldn’t have asked for a more kinder, personable or professional support.

    With the added support of Southlands Barn, our beautiful Mum and our family have a service we can cherish and be proud of forever in celebration of her life and the memories we get to keep.

    I cannot recommend Penny and the Team involved at Safe Hands enough. Thank you for turning our ideas and requests into something truly amazing and guiding us through a very difficult time.

    Penny Strachan replied
    Dear Naomi,
    Apologies for the delay in my reply. 
    Thank you so much for your incredibly kind and thoughtful words. 
    It was a privilege to be entrusted with the care of your mum and to support you and your family during such a difficult time. I’m so grateful you felt listened to and supported throughout, as it’s always our aim to ensure every family feels gently guided, never pressured, and fully able to create something meaningful and personal.
    Hearing that the service reflected your mum so perfectly and became something you can cherish fills me with immense pride. She was clearly a very special lady, and it was an honour to help celebrate her life in a way that felt right for you all.
    On behalf of myself and the whole team, thank you for placing your trust in us. 
    With heartfelt thanks,Penny (AKA The Funeral Fairy :-) )
  • 5 Sally Thorne 14th Jan 2026

    From my first contact Safe Hands were amazing. The setting chosen Cisbury Barns worked really well although very cold .
    Penny and Adam are kind,sensitive, and just lovely. Their manner is dignified, they make sure all personal wishes are carried
    out . I can honestly say I couldn't find any fault with their service at all . For an individual service please feel confident in using Safe Hands amazing thank you so much both of you .
    Sally Thorne

    Penny Strachan replied
    Thank you so much for your kind words Sally. It was an honour to support you giving Maureen the send off she deserved.  I have to agree it was very cold & the heating system, was not effective given the wintery conditions in January. We are so glad you were pleased with the service.  Your recommendation is deeply appreciated.  Warmest wishes Penny & Adam.
  • 5 Mike McFarlane-Scardifield 26th Dec 2025

    Safe Hands were amazing with the service, my beautiful Mum had the best send off conducted by Penny and having Joe as the celebrant was the best decision I made. I would highly recommend them, very professional and Respectful. Thank you for everything.

    Penny Strachan replied
    Thank you so much for you kind words Mike. I am so glad that you were pleased with the service & Joe. Thank you for your recommendation. 
  • 4 Wendy Seales 23rd Dec 2025

    Penny and team go above and beyond to take the strain off ,are very respectful and very kind and will provide every detail that I wanted .Every thing went smoothly and well organised ,Above all else the I will forever  be grateful  for their kindness 

    Penny Strachan replied
    Thank you Wendy for taking the time to leave your kind review & recommendation very much appreciated.  Always here if you need anything.  Warmest wishes
    Penny
  • 5 Claire Mann 15th Dec 2025

    Penny was just perfect at a very hard time. She is very warm, compassionate and caring. The celebrant she arranged, Claire, was also perfect for us. The service and celebration of dad’s life would have been exactly what dad wanted. I would thoroughly recommend Penny to everyone. X

  • 5 Paula Bailie 15th Dec 2025

    Penny was extremely helpful, offering lots of advice and ideas. She helped us create a Celebration that was very special and appreciated by all who attended.
    A comforting memory, thank you Penny. 

  • 5 Liz Green 1st Dec 2025

    We felt very safe leaving everything in Penny’s hands. The celebrant she introduced us to was excellent, the flowers were beautiful, the chapel was comfortable and everyone was put at ease. From the very first phone call to the last piece of music Penny and her team were there for us. I would highly recommend Safe Hands, the lovely little chapel and all the team.

  • 5 Rececca Du-Cann 21st Nov 2025

    This is the second time that Penny has meticulously planned a funeral for me. She is so kind and honest, gives superb advice and matches the celebrant and venue perfectly to your needs. I wholeheartedly recommend her without reservation. 

    Penny Strachan replied
    Thank you so much for your kind words Rebecca. It was an honour to support you and you family again.  I am so pleased that everything came together in the way you hoped. Your trust and recommendation is deeply appreciated. (In the nicest possible way, I hope you don't need to use my services again for a very long time). Warm regards Penny 
  • 5 Jakub Blackman 29th Oct 2025

    Penny and her staff did an excellent job organising my mother's funeral. Penny is extremely attentive, understanding and respectful. Our family were hugely appreciative of all her efforts. All our guests commented on how well the funeral had been arranged. We highly recommend her services. 

    Penny Strachan replied
    Thank you Jacub, for your kind words & recommendation, very much appreciated. It was an honour to look after your family.  I am so pleased to hear you received such comments. Warmest regards Penny & Team
  • 5 Keith Vigar 24th Oct 2025

    Being the first funeral that we have had to organise added to the fact that we had lost our precious young son, Penny and the team at Safe Hands could not have provided any better service for us. We are and forever will be grateful for their kindness and attention all the way through the process. They are amazing!

    Penny Strachan replied
    Thank you for your incredibly kind words Keith & Camilla.  I cannot begin to express how sorry I am for the loss of your precious son.  It was truly an honour to support young your family during such a difficult time.  Always here for you.  Penny x
  • 5 Samantha Mithchell 11th Oct 2025

    Thank you Penny and Adam for your wonderful care, love and support. 
    Our mum Anne and grandma was wonderfully looked after by you all. 
    Love Sam and all the family xxxx

    Penny Strachan replied
    Thank you so much Sam, what a privilege it was for us to have looked after both your Mum and Dad, now reunited. Love Penny and Adam xx
  • 5 Bridie Anderson 23rd Sep 2025

    ‘Thank you’ does not seem enough to express just how deeply grateful I am for how Safe hands/Penny have supported me in saying goodbye to my husband Steve. The service went so beautifully, everything they do and how they do it just transforms the worst event of life into such a peaceful, meaningful and special event – that is such a gift.

    Joe the celebrant was perfect too, how right they were to choose him!

    Penny Strachan replied
    Thank you so much Bridie for your lovely words. Such a privilege to support you and to look after Steve. So glad you were pleased with everything.  Always here if you need anything. Warmest wishes. Penny & team.
  • 5 Ian Petrie 17th Sep 2025

    Very caring and professional attention given by Penny and Helen whenever there was a question or alteration that needed to be addressed. Penny was always there in the background to make sure that everything went smoothly but also to ensure that all the family and friends on this most difficult of days, were able to give a loved one a special ‘send off’.

  • 5 Francis Carr 9th Sep 2025

    Penny and the team at Safe Hands offer a truly exceptional service. Professional attention to detail, coupled with a caring approach, make the planning of a sad occasion more bearable. The choice of celebrant was inspired, and Tony Petras could not have been more helpful or eloquent. I am delighted that I selected Penny and her colleagues for my wife's final send-off; they are, indeed, Safe Hands.


  • 5 Simon Thornley 8th Sep 2025

    Penny conducted my sister’s beloved sister’s funeral with great sensitivity. It went off very well and her suggestions all improved it. I am very grateful and would wholeheartedly recommend her services to anyone in need of them. 

  • 5 Theresa Gilsenan 6th Sep 2025

    Superb, caring, professional and sympathetic -highly recommend Penny and her team. Thank goodness Camilla sent us to you in such a difficult time, we know that we gave Anthony a wonderful send off which he so deserved.

  • 5 Alex Bloom 28th Jul 2025

    Safe Hands delivered all you could ask for for a funeral service, and more. Penny went above and beyond to make sure everything little detail was taken care of and helped organize a beautiful service for my wife. I highly recommend. 

    Penny Strachan replied
    Thank you so much for your kind review Alex. It was a privilege to be part of Carina's service. Always here if you need anything. Warm wishes Penny
  • 5 Ann Salmon 15th Jun 2025

    Both Penny and Helen were business like and efficient, but with the sympathy necessary in this very difficult job. Penny sorted out a wonderful uplifting funeral for my husband, and helped or guided me with very difficult decisions ~ and how many decisions! Planning a funeral is one of the most complex things I have had to do and she was with me all the way. The family liked the company too.

    Penny Strachan replied
    Dear Ann, thank you so much for your kind words, so glad you were pleased with the service and to hear we helped & guided you to achieve an uplifting service for Tony. Warmest wishes Penny & Helen.
  • 5 Helen Boniface 25th May 2025

    Penny was amazing.
    She gently encouraged us to make the right decisions and the small chapel on site was perfect for such a tiny funeral.
    It also enabled us to hold the gathering at quite short notice and Penny and her team worked so hard to put everything together in a short space of time.
    We are so grateful for all their efforts, it was a lovely farewell. Thank you.

    Penny Strachan replied
    Thank you for your wonderful review Helen. I am glad we were able to accommodate your wishes for the service to be turned around in a short time, with yours and your sisters help, we made a very personal service for Pamela. So glad you were pleased with everything. Warm wishes Penny
  • 5 Melanie Winters-Holmes 13th May 2025

    Totally wonderful service caring supportive and  professional
    Made this incredibly difficult time smooth and was able to think outside the box for our needs 
    Thank you x

    Penny Strachan replied
    Dear Mel,
    Thank you for taking the time to leave your kind review, at this difficult time, we really do appreciate it. Together we created a very fitting send off for Thomas.
    Sending hugs and warm wishes Penny x
  • 5 Gil Schaeffer 4th May 2025

    Penny and the team at Safe Hands have been brilliant from start to finish. Helpful, sympathetic, and I can not praise them high enough. Communications from Helen was top notch. Joe, The celebrant was fantastic. The options to personalize the service made my father's passing a lovely experience. I will certainly recommend them.

    Penny Strachan replied
    Thank you Gil, really appreciate you taking the time to leave your wonderful review. I am so pleased to hear that you were happy with every aspect. With warm wishes Penny and the team.
  • 5 Deborah Cable 3rd May 2025

    Amazing the whole experience was exceptional, the team were so friendly, helpful and supportive, at the most difficult and sad time we found they eased every part of the preparation Penny was outstanding and honestly could not of been more helpful.

    Penny Strachan replied
    Thank you so much for your lovely review Deborah, really appreciate you taking the time to do so. So glad you were pleased with everything, I think it was the perfect farewell for Flo.
    Warmest wishes Penny
  • 5 Marah Bowron 5th Apr 2025

    I would thoroughly recommend Penny; she is very caring and it's a a lovely environment as well. You certainly feel that you're in 'safe hands'...

    Penny Strachan replied
    Thank you so much for your kind comments Marah. So pleased you felt this way.
    Always here if you need anything, Warm wishes Penny

Address
The Forge
38 West St
Storrington
Pulborough
RH20 4EE

Open map

Opening Hours

Day Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

Professional Standards

  • NAFD Member

    Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.

    What they do

    • Inspects member premises to check standards are being met
    • Runs a complaints and resolution service for bereaved families
    • Provides funeral training and professional qualifications

Latest Verified Reviews

Claire Frampton 17th Feb 2026

Fantastic service, fantastic care sympathetic helpful I don’t know where I would be without them. They were the same for my mum as they were for my dad brilliant.

Angela Munnoch 11th Feb 2026

Safe Hands Funeral Services was suggested by a friend and I am so pleased we chose them. From start to finish they made a very difficult time a lot easier. They have a beautiful and calming space to have their meetings where time is spent discussing options of funeral location, flowers and everything. The process was new to me, but everything was made so perfectly clear. Communication was always easy and I really would recommend them. Its a difficult time, but Safe Hands made it easier.

Naomi Robinson 10th Feb 2026

From the moment we contacted Safe Hands Funeral Directors and spoke to Penny, we felt reassured and looked after. Penny really listened carefully to what we wanted, offered helpful guidance without ever pressuring us, and handled every detail and looked after our dear mum with complete dignity & care. The team went above and beyond to make sure the service reflected our loved one perfectly, everything was exactly how we had envisaged - It was complete perfection. We couldn’t have asked for a more kinder, personable or professional support. With the added support of Southlands Barn, our beautiful Mum and our family have a service we can cherish and be proud of forever in celebration of her life and the memories we get to keep. I cannot recommend Penny and the Team involved at Safe Hands enough. Thank you for turning our ideas and requests into something truly amazing and guiding us through a very difficult time.

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Prices vary by time and day of week