Co-op Funeralcare, Boldon Colliery

5 David Spoors 27th Feb 2023

Everyone who was involved was very friendly and thoughtful. They put us at ease and we had no reservations or worries that things wouldn’t go smoothly 

5 John Bamborough 22nd Feb 2023

From first co tact the coop were excellent, treated our mother with respect and were there to help the family with all the organisation of the funeral.

5 Adam Hodgson 20th Feb 2023

Excellent service from both members of staff, polite manner & very welcoming every time we visited 

5 Beryl Graham 30th Jan 2023

Funeral director and staff very sincere and nice, they are excellent at their jobs and very attentive listening to our family wishes. Very professional, would most certainly recommend the Boldon branch of CoOp Funerals. 
Many Thanks
Beryl Graham and Family xxx

5 Paul Haswell 30th Jan 2023

All done politely and professionaly, will be visiting again to prebook my own.

5 Jane Dallas 9th Jan 2023

Excellent service from both Elaine and David at Boldon Colliery Co-op Funeralcare. 

5 Elizabeth Faulkner 4th Jan 2023

The whole team at Co-op funeral care were very impressive . They were professional, caring and empathetic from the start. Provided a seamless service at such a distressing time for the family . 

4 Jill Humphreys 3rd Jan 2023

In the main all arrangements were carried out as per our wishes; the cars were spotless and the Co-op personnel were very professional however a number of issues could have been improved upon:
- although we were given a verbal estimate of costs, we never received the estimated details in writing.
- I didn't think the floral tribute looked as fresh as it should have even though we had been advised that due to the time of the funeral, the flowers would be delivered to the Chapel of Rest the previous afternoon.
- While arranging the funeral, we stipulated that the congregation would be invited to listen to the final song in full before departing, however it appeared that the Funeral Director had not been made aware of this and interrupted us halfway through.

5 Keith Wilkinson 19th Dec 2022

Very friendly & understanding

5 Michael Tweedy 19th Dec 2022

The staff at Boldon were brilliant. Nothing was too much of a problem. They were Professional and empathetic and kept us fully informed every step of they way.
We could not have got any better. Thank you for making a difficult situation as stress free as is possible.

5 Judith Robson 24th Oct 2022

Service was first class they checked in every step of the way to make sure the family were okay and made a very sad time easier x

4 Dawn Harkness 12th Sep 2022

The staff at Boldon co-op were absolutely amazing, very compassionate and caring, thank you so much for looking after Stephen.

4 Karen Leggett 7th Sep 2022

Nichola was so helpful and organised Dawn's funeral with ease.
She kept us all informed on everything and answered all questions that we had .Always a phone call away and always happy to help.
Elaine at the chapel of rest was a lovely lady who looked after Dawn .
Everything was very professional and I liked the way that we were involved in every aspect of the funeral.Visited chapel a few a few times and Elaine made me very welcome,
I would definitely recommend co-op for their excellent services

4 Susan Mair Mason 24th Jul 2022

Very professional 
Careing and helpful 

5 Angela Davison 20th Jun 2022

Excellent friendly service at the worst time in my life. Every care taken to make the experience bearable. Excellent customer care.

5 Margaret Wood 30th May 2022

Very kind and very helpful in the time we needed support I would recommend to anyone x

5 Stephanie Dresser 23rd May 2022

I could not fault any member of staff, i especially liked the way they respected my mam through out the service, bowing to her in her coffin.All the staff spoke to me with sympathy and respect . A company i am cosidering to plan my funeral .Thank you co op from all Eunice's family .

5 Evelynne Jessop 21st Apr 2022

Craig Button and Elaine looked after our brother Keith when he passed away suddenly at home. From the first Boldon contact (Alison) we were shown the greatest of care and empathy from them all.
Easy to talk to, even when talking was hard and emotions were raw. Nothing was a problem and their attention to detail commendable.Their kindness, care, understanding, and professionalism was evident in all our dealings.

5 Steven Sugden 20th Apr 2022

Couldn’t of done a better job from start to finish 

5 Peter Lewis 4th Apr 2022

Just wanted to say the care and attention we were given by Coop Boldon was exceptional. Thank you so much.

5 Geoff Wake 28th Mar 2022

They were really thought full and very respectful really superb
Thank you for helping us through a difficult day

5 John Simpson 23rd Feb 2022

Everyone was very supportive, understanding and listened to us as well as providing realistic options when we weren't sure. They felt like old friends by the time the funeral took place. Thank you for making our journey through such a difficult time easier.

5 David Hewkes 22nd Feb 2022

Heart felt thanks for the continued support I must single out Elaine for her commitment and professionalism nothing was too trouble and the service provided was second to none.
Thanks COOP funeral care.

Kind Regards.
Dave Hawkes & family

5 Mark Smith 31st Jan 2022

Couldn't be happier with the service, Craig & Elaine are exceptional people & kept me informed throughout!

4 Lyn Jefferson 31st Jan 2022

Elaine who delt with me goes above and beyond to help any way she can can't thank her enough.