A.W. Lymn is a family-run funeral director firm serving bereaved families from Harlow Wood, Kirkby-in-Ashfield, Sutton-in-Ashfield and other communities around the Mansfield area.
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
About Us
Funeral arranger Karen Horton is in charge of the branch, along with senior funeral director and area manager Jonathan Baker.
The Sutton office, which became a part of the A W Lymn group in 2013, also deals with Lymn Vouchers and pre-paid funeral plans.
The site features full client facilities such as a family room, visiting room and cold room, and A.W. Lymn's funeral arranger, Jackie Potter, from A W Lymn Shirebrook also lives on the premises.
Karen is at the office from Monday to Friday, from 9 am to 5 pm and also after hours by appointment. You can receive assistance by calling A.W. Lymn Sutton's telephone number, which is available 24 hours a day, seven days a week.
The branch covers all of Sutton in Ashfield and its surrounding area including Berry Hill, Blidworth, Harlow Wood, Forest Town, Kirkby-in-Ashfield, Ladybrook, Mansfield, Rainworth and beyond.
A W Lymn The Family Funeral Service was founded in 1907 by Arthur William Lymn. Jackie, Matthew and Nigel Lymn Rose currently run the company.
Many families emphasise the care and attentiveness they received during the planning stages, particularly noting how staff listened to their wishes, accommodated special requests, and provided patient guidance through a difficult process without making them feel hurried or pressured.
Families consistently describe the funeral day itself as running smoothly and with dignity, with staff presenting themselves as polished and professional while remaining warm and respectful toward both the bereaved and the deceased.
Several families mention feeling well-informed throughout, with regular communication by phone and email keeping them updated at each stage, and staff taking time to explain processes clearly and answer questions without making them feel they were asking anything unreasonable.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Julie Doy1st Jun 2026
A caring, personal and professional service. All our special requests were taken care of without any fuss. A fitting send off for a loved one.
A.W. Lymn, Sutton Team replied
Thank you Julie for taking the time to leave such kind words. I’m hoping Ted” has settled in at his new home?
I’m so pleased the day went smoothly for you all.
Thank you again x - Karen & The Sutton Team
5Jo Parker20th Apr 2026
Lovely friendly highly recommended so understanding and if you want something specific and special they definitely know how to
Make it happen
A.W. Lymn, Sutton Team replied
I want to thank Jo & Lucy for taking the time to leave such kind words. I was honoured to be looking after such a super “Avenger/Spiderman” hero. We all certainly made it “Logan’s day” and it was perfect. - Karen & The Sutton Team
5Rachael Pemberton-Baghurst 20th Oct 2025
From the first conversation I had with Karen after my husband unexpectedly died aged 40, to popping in after the funeral, the team have been fantastic. Karen listened and was generous with her time and patience - her genuine care was hugely appreciated. The funeral ran smoothly and all of the team were polished, professional and respectful. I cannot thank them enough for their guidance during what has been the worst time of my life.
A.W. Lymn, Sutton Team replied
Thank you, Rachael, for taking the time to leave such a heart felt review. Your kind words are very much appreciated.
I’m so pleased I met you ~ regrettably under sad circumstances and at such a hard time, I’m honoured we were able to help make the arrangements a little easier.
You most certainly gave Richard the service he deserved.
And those service sheets from Italy – WOW!!
Thank you again Karen & Andy
5Mellisa Stead 20th Sep 2025
Highly recommend A W Lymm. Karen Horton was amazing & understanding when arranging our mum/wife’s funeral. Karen was patient, caring & nothing was too much trouble when going through the arrangements. A big thank you also to all the staff who looked after all of us / transporting us to the service on the day of the funeral ensuring everything was in place to ensure we celebrated mums life/wishes. Thank you from all our family.
A.W. Lymn, Sutton Team replied
Thank you Melissa, Roy & Kathryn for the lovely review. As I knew Christine & family personally it was my honour to help with the arrangements - Karen
5Holly Barnes 21st Jul 2025
Excellent service from karen at lymns, very caring and supportive throughout our devastating loss.
Matthew Lymn Rose replied
All, thank you for the kind review, and also the lovely words you said on the day about Karen, and the care she provided. It was an honour to be involved in such a wonderful funeral ceremony for a clearly well loved and respected man.
5Richard Geeves29th Jun 2025
Professional, understanding and sympathetic. All staff and communication with them were faultless
A.W. Lymn, Sutton Team replied
It was my pleasure to be able to support you and your lovely family throughout what was a very sad time for you all. Thank you, Wendy.
5Julie Bean 25th Mar 2025
The service provided by A W Lymn was exceptional from our first meeting with Karen,upto and including the service.
We were treated with care and respect at all times nothing was too much for them.
A.W. Lymn, Sutton Team replied
Thank you Julie & Joanne for your kind words, both in this review and to me afterwards thanking the team who took care of it. Karen.
5Lynne Dennis 24th Mar 2025
From the moment we made contact with Karen at AW Lymn at Sutton in Ashfield, the professionalism shone through.
The communication was excellent and the kindness and compassion we received was second to none.
On the day, Jonathan, Richard the Celebrant and the team ensured that everything went smoothly and gave my husband a beautiful, dignified goodbye. My family felt supported and were guided through every stage of the service.
The bespoke coffin spray provided by City Flowers via AW Lymn , was outstanding and was exactly as I’d imagined, but couldn’t fully explain when requesting them.
I would highly recommend using them to any bereaved family.
A.W. Lymn, Sutton Team replied
Lynne, thank you for taking the time to leave such a lovely review at this sad time.
It was a honour to help guide you and your beautiful family, and to look after Stephen for you at this difficult time. Take care of yourselves, Karen.
5Kate O'Gara14th Dec 2024
We can’t thank everyone enough for their level of professionalism, their attention to detail, and their empathy towards myself and my children, during the planning, and then the funeral of my husband. What was a very difficult time, was made far easier by everyone involved. Thank you all. I’d also like to say a special thank you to our celebrant, Tracey Matthews. She was truly wonderful, and so thoughtful. The service she put together was a perfect summary of my husbands life from beginning to end.
A.W. Lymn, Sutton Team replied
Kate, thank you to you and your family for taking the time to leave such a lovely review. If I can help with anything now or in the future, please don’t hesitate to contact me. Karen.
5Mark Titterton 17th Nov 2024
Professional as ever.
A.W. Lymn, Sutton Team replied
Thank you for taking the time to leave this 5* review. Karen.
5Brian Dodds 9th Aug 2024
Can't recommend this company high enough. Karen at Sutton in Ashfield is extremely efficient, professional and sensitive, guiding you through the whole process. They conducted the service for both my Mum and Dad. Highly recommended!
A.W. Lymn, Sutton Team replied
Thank you for your kind words, Brian. It was my pleasure to support you again and I'm glad you were pleased with all that was arranged and that we were able to help you create a fitting day for your Dad. Karen.
5Gillian Hawkins 7th Aug 2024
Karen at the Sutton Office was caring and sympathetic and easy to talk to.....but also very professional and efficient. Andy the funeral director on the day ensured that everything went smoothly for my Mum's funeral. This was the second time we have used A.W. Lymm for family funerals. Wouldn't hesitate to use them again in the future if the need arises
A.W. Lymn, Sutton Team replied
Gillian & Chris, thank you for taking the time to leave a heart-warming review and your lovely words, it is greatly appreciated, and it was a privilege to support you through this difficult time (sadly for the second time).
Andy & I are pleased you felt that our team was, professional, efficient and we are pleased you felt supported and cared for.
It’s lovely to hear that you would highly recommend us as a company, once again thank you! Karen.
5Jessica Rice 28th May 2024
Excellent service recieved, very supportive and honest! Achieved all expectations from Karen and Mark
A.W. Lymn, Sutton Team replied
Thank you, Jessica, for taking the time to leave such a lovely review at this difficult time.
I am so pleased that all the arrangements went as you wanted (and Beyond) its just a shame you were let down by the Lamborghini hire, but we came to the rescue with a Rolls-Royce Phantom.
I have now watched the service on demand, Mark certainly did deliver a fitting service as it was from the heart from yourself and many others, your dad will be so proud of you. Karen.
5Anne Jackson 20th May 2024
Thank you for your help and support, guiding us through this difficult time. Special thanks to Karen Horton for her compassion and arranging a truly memorable funeral for my husband.
A.W. Lymn, Sutton Team replied
Thank you Anne for leaving this review – It was an honour to help, guide and arrange the arrangements for such a well loved man.
I will certainly be trying his recipe from the Order of Service very soon. Karen.
5Heather Atherton 12th Apr 2024
We can't thank A W Lymn Sutton In Ashfield enough for their care and compassion during this difficult time after our dad passed. Karen looked after Dad and every aspect of Dad's care and funeral. A phone call, an email or a chat was never too much. Dad's funeral was everything he would have wanted and he would have been very proud. So thank you for making his final wishes a reality.
Many thanks to all the staff, especially Karen, Wendy, Jonathan and Andy.
And lastly just to say, Karen doesn't just do her job to the highest of standards..... she becomes a well trusted friend.
Thank you so much x
From the family of Don Lancashire
A.W. Lymn, Sutton Team replied
Thank you Heather, Joyce, Wendy and Valerie for taking the time to leave such a fabulous review. It was my pleasure to help, guide and make the arrangements for your late father – and I’m always here for “after the funeral” Karen.
5Belinda Rose 7th Apr 2024
Absolutely wonderful on all accounts. Would highly recommend
A.W. Lymn, Sutton Team replied
Thank you Belinda for taking the time to leave such kind words. I am pleased I arranged everything you required and possibly more. Karen.
5Julia Chalkley25th Mar 2024
From our first meeting we felt at ease and that our Son and Partner would be well cared for.The fact he had to be repatriated was not a problem to Lymns.On the day of the funeral all members of staff showed care and compassion Thank you to you all
A.W. Lymn, Sutton Team replied
Thank you Julia, Neil and Paul for such a lovely review – I was so pleased that the Repatriation from Barbados went with ease and we were able to get James home as soon as the authorities gave us the go ahead. Karen.
5Karen Hook 10th Mar 2024
All staff were kind and considerate and very sensitive to our needs. Courteous and polite and went that extra mile to ensure that everything went smoothly. The staff who collected my mum‘s body were very sensitive to the family’s distress. Even though I feel we challenged Karen to change some things which were difficult, she rose to the occasion and accommodated our needs. Jonathan was informative, super smart and kind. Coffin bearers were excellent and manoeuvred perfectly. Compared to other funeral directors that I have used, A W Lymns were the absolute cream of the crop. I will be definitely recommending them to everyone I know. Thank you so much, you did everything perfectly. This meant a lot to the family.
A.W. Lymn, Sutton Team replied
Thank you to you Karen and to Gill & Val for taking the time to leave this lovely review! We are glad that the funeral was a fitting tribute, Barbara was obviously a well loved and special lady. Karen, Jonathan and all the Sutton Team
5David Baldwin24th Jan 2024
Everything was perfect. Thank you for your care, compassion and professionalism
A.W. Lymn, Sutton Team replied
Thank you very much for your kind words. It was a great privilege being asked to look after you and the rest of the family in caring for Aunty Pat. A lovely funeral service during which family and friends could take time to remember Pat’s kindness, care and selfless nature. Thank you again, Colum.
5Jane Bamford 26th Dec 2023
Excellent
A.W. Lymn, Sutton Team replied
I thank you, Jane, for taking the time to leave a review at this difficult time, especially with it being Christmas. It was a sad day, but everything was perfect. Jackie.
5John O'Neill28th Nov 2023
Karen was very helpful from start to finish and the information provided made our efforts very easy.
the only snag was that order of service and donation envelopes arrived with the hearse and were hurriedly distributed to the mourners who were already in church
A.W. Lymn, Sutton Team replied
Thank you for taking the time to leave this 5* review. I am sorry that traffic on the day of the funeral meant that the drivers were unable to collect the order of service to arrive at the service ahead of time, but am grateful for your kind understanding surrounding this. Karen.
5Allison Sanderson30th Oct 2023
The service has been excellent right from making the difficult first phone call. We dealt with Karen at the Sutton in Ashfield branch and she was fantastic. She was sensitive, empathetic and so helpful with everything, guiding us through the difficult process. Nothing was too much trouble.
On the day of the funeral too, the team that looked after us were brilliant and professional.
Thank you all for your help at such a difficult time.
A.W. Lymn, Sutton Team replied
Thank you, Allison, for taking the time to leave such a lovely review. It was a privilege to support and arrange everything you wanted for your mum. We’re so pleased to read that “Marina’s” service was what you wanted for her – Thank you Karen & Andy.
5Martin Wright 8th Jul 2023
Excellent service from initial meeting with Karen through to funeral for ALL three funerals I've had to organise in last three months, your help and guidance were second to none. Thank you all.
A.W. Lymn, Sutton Team replied
Martin, I am sorry that we have got to know each other so well over the past few months due to such sad circumstances, but I am grateful to you for taking the time to leave this lovely review and am glad I was here to support you. Thank you, Karen.
5Beverley Street 18th Mar 2023
Thankyou perfect service from start to finish
A.W. Lymn, Sutton Team replied
Thank you Beverley for taking time to leave this review and for entrusting me to make the funeral arrangements for your late father as I did for your mother in 2019. I will certainly pass your review onto other members of A W Lymn team. Karen
5Lee Bromley 13th Feb 2023
The whole team were totally professional throughout what was my first time arranging a funeral. Karen couldn’t have been more caring and helpful and made a tough situation much easier to cope with. Thanks to David Coombs and Mark Andrew for what they did on and before the day of the funeral. I will be forever grateful for this. I would recommend AW Lymn in a heartbeat
A.W. Lymn, Sutton Team replied
Thank you, Lee, Margaret and Nigel, for taking the time to leave such lovely words. It was so nice to see your family supporting each other, and may I say, it was a privilege to look after you all following the sad loss of a dearly loved Husband and Dad.
Address
82 Station Road Sutton-in-Ashfield Nottinghamshire NG17 5HB
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
Latest Verified Reviews
Julie Doy1st Jun 2026
A caring, personal and professional service. All our special requests were taken care of without any fuss. A fitting send off for a loved one.
Jo Parker20th Apr 2026
Lovely friendly highly recommended so understanding and if you want something specific and special they definitely know how to
Make it happen
Rachael Pemberton-Baghurst 20th Oct 2025
From the first conversation I had with Karen after my husband unexpectedly died aged 40, to popping in after the funeral, the team have been fantastic. Karen listened and was generous with her time and patience - her genuine care was hugely appreciated. The funeral ran smoothly and all of the team were polished, professional and respectful. I cannot thank them enough for their guidance during what has been the worst time of my life.
NAFD Member