Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
About Us
Susan Whymark Funeral Service is an experienced firm of independent funeral directors in Harleston. Established in 2004, the firm is run by mother and daughter, Dianne and Susan Whymark.
Susan has been a funeral director since 1996 and gained the National Association of Funeral Directors diploma in 1998. She is one of the few female funeral directors in the country to start her own business from scratch. Dianne comes from a nursing background, with 21 years’ experience in palliative care.
At Susan Whymark Funeral Service you can expect a warm welcome from the family and experienced members of staff. Everything is carried out under one roof, from arranging the funeral to visiting the chapel of rest.
They also offer free transport for all those necessary appointments relating to the funeral, should you need it. Alternatively, their kind and compassionate staff can visit you in the comfort of your own home to make the arrangements.
At the Harleston funeral home there is off-road parking directly outside the front door. All premises wheelchair-user friendly.
Call Susan Whymark Funeral Service in Harleston now to find out how they can help you and begin making arrangements for your loved one’s funeral service.
Many families emphasise the attentiveness and care shown throughout the funeral arrangements, noting how staff listened to their wishes, answered questions thoroughly, and made them feel supported rather than rushed during an inherently stressful process.
Families frequently describe the funeral day itself running smoothly and professionally, with careful attention to the details they had discussed and requests they had made, leaving them reassured that their loved one was treated with dignity and respect.
Communication is consistently mentioned as a strength, with families appreciating being kept informed at each stage, having their concerns addressed promptly, and feeling genuinely guided through decisions by staff who combined efficiency with genuine human warmth.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Linda Boag10th May 2018
Very pleased with how matters were conducted an excellent service from Susan from beginning to end.
5Mandy Julings18th Apr 2018
I can not thank Susan enough for her support, compassion and professionalism during our loss of my mum. Nothing was to much trouble, we were not rushed during decision making and I always felt listened to. Such a sad time was made easier to manage and that’s down to susan’s Funeral services. I can’t thank you enough. Mandy Julings (daughter of Sheila larter)
5David Aldous17th Apr 2018
Top service and lovely people
5Victoria Pullinger6th Apr 2018
Caring, considerate and understanding manner. Felt relaxed and fully informed of the options in the preparation of our loved ones funeral.
5Jennifer Pascoe6th Apr 2018
Very helpful and sympathetic to deal with. We were very satisfied with the service we received.
5Howard Farmer15th Mar 2018
Mandy has a kind and soft personality, I didn't feel rushed or under any pressure at all whilst making arrangements for my father's funeral. All details were handled promptly and efficiently and updates followed throughout by email or telephone so I felt reassured that everything was in hand.
On the day of the funeral Susan gave us a lovely welcome easing us. A personal request was met on the journey to the service which I greatly appreciated.
Susan and her team are wonderful and handle a very emotional time with dignity and compassion. Thank you
5David Williams23rd Feb 2018
At a time when you need support and gentle guidance
5Mr L Noble17th Nov 2017
Susan Whymark helped with every step of planning and carrying out all the funeral and reception arrangements for my dear wife Dora.
Very helpful and sympathetic at a most difficult time. All the plans went smoothly and I have no hesitation in recommending them as first class funeral directors.
5Terri Clare30th Oct 2017
My Mothers funeral was arranged with compassion and conducted with dignity. All of the staff were friendly and helpful, Freja however was exceptional from arranging to conducting nothing was too much trouble. Thank you all for your kindness and consideration a difficult time was made so much easier.
5S Chipperfield20th Sep 2017
Family run and they made life as easy as it can be at this sad time . Anything we wanted they helped with nothing was to much trouble .
5Sarah Austin5th Sep 2017
Very lovely service and very friendly and accommodating staff. They help us with everything at such a difficult time. Thank you.
5Clare Chatten7th Aug 2017
I can't thank Freyja enough for the help and support given.
5Camilla Carter3rd Aug 2017
Very compassionate,kind hearted and sincere.
Address
Ley House 11a London Road Harleston Norfolk IP20 9BH
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
Latest Verified Reviews
Linda Boag10th May 2018
Very pleased with how matters were conducted an excellent service from Susan from beginning to end.
Mandy Julings18th Apr 2018
I can not thank Susan enough for her support, compassion and professionalism during our loss of my mum. Nothing was to much trouble, we were not rushed during decision making and I always felt listened to. Such a sad time was made easier to manage and that’s down to susan’s Funeral services. I can’t thank you enough. Mandy Julings (daughter of Sheila larter)
NAFD Member
SAIF Member