Lincolnshire Co-op Proctors Road Funeral Home

107 reviews

Lincolnshire Co-op Proctors Road Funeral Home

Latest Verified Reviews

Judith Steven 14th May 2018

Fantastic service received.  Ali was very helpful and comforting towards me during a difficult time.  Nothing was too much trouble and she went out of her way to accommodate some of my requests.  Even after the service Ali telephoned me to check that I was okay and provided me with an update regarding the ashes.  I would definitely recommend Proctors road to anyone.  Thank you Ali and the team at Proctors road

Sharon Chambers 30th Apr 2018

We would like to thank all staff involved in the funeral of Maurice  Dennis  ,everything  was carried out to perfection 

Jane Taylor 20th Apr 2018

At a difficult time their help and guidance made a big difference. Everything went exactly to plan and their sympathetic approach and expertise was very much appreciated.

Reviews

Location

Address
11 Proctors Road
Lincoln
Lincolnshire
LN2 4LA

About Us

Lincolnshire Co-op Proctors Road Funeral Home is a funeral director in Lincolnshire.

Lincolnshire Co-op Proctors Road Funeral Home is not currently a member of Funeral Guide, so we cannot show current pricing or contact information. There are many other funeral directors in the area with clear and comprehensive pricing and verified, independent reviews who you can phone today to begin arranging a perfect funeral for your loved one.

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Verified Reviews

Verified Reviews

  • 5 Judith Steven 14th May 2018

    Fantastic service received.  Ali was very helpful and comforting towards me during a difficult time.  Nothing was too much trouble and she went out of her way to accommodate some of my requests.  Even after the service Ali telephoned me to check that I was okay and provided me with an update regarding the ashes.  I would definitely recommend Proctors road to anyone.  Thank you Ali and the team at Proctors road

    Andy Turnbull replied
    Dear Judith, Thank you for taking the time in completing a 5 star review. It's inspiring to read about the level of care and professionalism you have received from Aly and team at Proctors Road. I will ensure your kind words are passed on. Kind Regards Andrew Turnbull - Area Manager.
  • 5 Sharon Chambers 30th Apr 2018

    We would like to thank all staff involved in the funeral of Maurice  Dennis  ,everything  was carried out to perfection 

  • 5 Jane Taylor 20th Apr 2018

    At a difficult time their help and guidance made a big difference. Everything went exactly to plan and their sympathetic approach and expertise was very much appreciated.

    Andy Turnbull replied
    Dear Jane, Thank you for taking the time to provide such lovely feedback. I will ensure colleagues get to read your kind words. Kind Regards Andrew Turnbull - Area Manager.
  • 2 Catherine Betts 12th Apr 2018

    I was very happy with the professionalism , especially the gentleman that rang the day before the funeral , but was more than disappointed with the length of time it took for me to get to see my deceased Mum ...almost four weeks ; it would have been nice to have seen her on her birthday ..and also the staff on reception were meant to ring me and didn't. I ended up having to ring again ..dont need the stress when grieving to be honest

    Andy Turnbull replied
    Dear Catherine Betts, Thank you for taking the time in completing a review. I am concerned to read you felt the communication was poor. As a result I can assure you I have spoken to colleagues concerned who were saddened to have caused any further upset at this difficult time for you. I hope our telephone conversation provided reassurance. Thank you for highlighting the concerns, which has allowed me to address the performance of my funeral home. I am also pleased to read you were happy with the professionalism overall. Kind Regards Matthew Golding - Assistant Manager.
  • 5 Anne May 13th Mar 2018

    Professional service with everything taken care of.

    Andy Turnbull replied
    Dear Anne, Thank you for taking the time in leaving a 5 star review. Kind Regards Andrew Turnbull - Area Manager.
  • 5 ROBERT PHILLIPS 4th Feb 2018

    Nicola made the arrangements for our dear mum Ada. I have to say from the very start to the final committal in the grave the service provided was excellent. Nicola handled all of the detail for us, nothing was too much trouble and was done swiftly and totally to our satisfaction. The care consideration and dignity at the actual funeral was outstanding, David and Nicola handled everthing so nicely for all of us. I don't think I have ever seen such care given to the family members. It was a truly wonderful way of doing this final thing for mum. We really cannot thank you enough for what you did.

    Andy Turnbull replied
    Dear Robert, Thank you for taking the time in completing a 5 star review, your kind words are really appreciated. I will ensure Nicola, David and colleagues get to see your comments. Kind Regards Andrew Turnbull - Area Manager.
  • 4 BETTY EAST 23rd Jan 2018

    So easy to do what was necessary. nice people to deal with. Thank you all very much. Betty East

    Andy Turnbull replied
    Dear Betty, Thank you for your comments and taking the time to complete a review. Kind Regards Andrew Turnbull - Area Manager.
  • 5 ROSEMARY TITLEY 20th Jan 2018

    Throughout the experience we were impressed by the care and professionalism of the service provided. We felt totally confident that the funeral would run smoothly and it really did. Thank you to all concerned. 

    Andy Turnbull replied
    Dear Rosemary, Thank you for taking the time and leaving a 5 star review, your kind words are really appreciated. I will ensure the team get to see your comments. Kind Regards Andrew Turnbull - Area Manager.
  • 5 Andrew Turner 8th Jan 2018

    Great service, Dave looked after us very well on a hard day. Many thanks

    Andy Turnbull replied
    Dear Andrew, Thank you for taking the time in leaving a 5 star review. I will ensure colleagues get to see your comments. Kind Regards Andrew Turnbull - Area Manager.
  • 5 Nicola Blow 23rd Dec 2017

    The Coop Funeral Services were fantastic. Our first initial meeting was with Nicola who was very professional and helped us through talking about our needs at this very difficult time. Nicola introduced us to Andrew Key who visited my mum at home and we talked about Dad and his life. Andrew was so pleasant and thoughtful, and mum felt very comfortable and at ease after Andrew had visited her. The funeral service was lovely. Andrew delivered the service with respect and emotion. Dad would have been so proud. So thankyou to you all at the Coop for making this emotionally difficult task as easy, pain free and actually a joyous, uplifting experience.

    Andy Turnbull replied
    Dear Nicola, Thank you for taking the time to provide such lovely feedback. Its a pleasure to read how pleased you were with our services and the service received by Andrew Key. I will ensure your comments are passed on to colleagues and Andrew. Kind Regards Andrew Turnbull - Area Manager.
  • 5 Geraldine Maher 12th Dec 2017

    First & foremost, a big thank you to the whole team at (Proctors Rd) & especially Sue, who we felt went above & beyond whilst dealing with Liam's funeral arrangements. Secondly, the attitude & the overall services provided by the whole team at Proctors Rd were a credit to your profession & finally, another big thank you to Sue, & the whole team from the entire Maher family. Thanks x

    Andy Turnbull replied
    Dear Geraldine, Thank you for taking the time to leave a review. It is lovely to read Sue and the teams professionalism and support to you was excellent. I will ensure Sue and team get to see your kind words. Kind Regards Andrew Turnbull - Area Manager.
  • 5 BRANDON WILLIAMS 9th Dec 2017

    From start to finish excellent and caring service. Very professional would certainly recommend them.

    Andy Turnbull replied
    Dear Brandon, Thank you for your kind words and taking the time to leave a review. I will pass on your comments to colleagues. Kind Regards Andrew Turnbull - Area Manager
  • 5 Joy Babington 5th Dec 2017

    Thank you for your help and advice with all the arrangements, it was much appreciated.

    Andy Turnbull replied
    Dear Joy Thank you for your kind words. I will ensure your comments are passed on to colleagues. Kind Regards Andrew Turnbull - Area Manager
  • 4 WENDY TUPLIN 21st Nov 2017

    Everything was well organised ... The only thing that spoilt it was the dates on the order of service were not correct... 

    Andy Turnbull replied
    Dear Wendy, Thank you for your feedback. I am disappointed to hear about the dates on the order of service were incorrect and apologies for any upset caused, which certainly was not our intentions. I hope the conversation from the funeral director was reassuring. A refund to the cost of the order of service has been arranged. Once again, I wish to thank you for your comments, allowing me to improve the performance of the services we provide. Kind Regards Andrew Turnbull - Area Manager.
  • 5 Rachel Chapman 20th Nov 2017

    The service I received was excellent the staff at procter road And tritton road were efficient kind and caring many thanks Rachel Chapman and family

    Andy Turnbull replied
    Dear Rachel, Thank you for taking the time to leave a 5 star review, your comments are really appreciated. I will ensure the whole team get to see your kind words. Andrew Turnbull - Area Manager.
  • 4 Lynn Hewitt 18th Nov 2017

    They were very supportive and helpful throughout the whole process and nothing was yo much trouble.

    Andy Turnbull replied
    Dear Lynn, Thank you for taking the time to leave a review. I will pass your comments on to the team. Kind Regards Andrew Turnbull - Area Manager.
  • 5 Josephine Carlton 25th Oct 2017

    What a beautiful well organised and dignified funeral the cooperative did.  I felt my husband would have been extremely proud of his send off. Everyone that I dealt with from the first meeting to the last were professional caring and put me at ease immediately I truly felt that I could trust them implicitly to give my husband the funeral he deserved and they exceeded my expectations. Thank you so much.

    Andy Turnbull replied
    Dear Josephine, Thank you for taking the time to leave such a lovely review. It's always pleasing to hear the level of professionalism and care received from our excellent team. I will ensure the colleagues at Proctors Road get to see your kind words. Kind Regards Andrew Turnbull - Area Manager.
  • 3 Marsden Neil 30th Jul 2017

    Some people who used it are unsure of the lack of smooth operation : often difficult to tie in pics with comment, leaving a donation left a lot to be desired. The donation was shown (crass) & required several attempts to input? Perhaps using facebook would help spread the message BUT open to sad targetting & explosion of poor photos or abuse. Not sure of overall value of this site Neil M.

    Andy Turnbull replied
    Dear Mr Marsden, Thank you for your review. It is important we receive feedback about Funeralzone. It is disappointing to read about your experience with the site. I will ensure your comments are passed on. Please feel free to contact myself, if you have any further questions. Kind Regards Andrew Turnbull - Area Manager
  • 5 Sarah Jayne Ward 30th May 2017

    Friendly yet Very Respectful. Would highly recommend.

    Andy Turnbull replied
    Thank you Sarah for your kind words, its really appreciative. Kind Regards Andrew Turnbull - Area Manager.
  • 5 Karen Angelini 10th May 2017

    From start to finish the service we recieved from the Co-operative funeral directors (Proctor Road) was outstanding. We were treated with such care and compassion by everyone involved. We were especially grateful to David for his support and guidance at such a difficult time. He steered us through the process expertly whist taking the time to make sure every detail was just right. Thank you so much.

    Andy Turnbull replied
    Dear Karen, Thank you for taking the time to place a lovely review, your comments are really appreciated. I will ensure David and the team get to see your review. Kind Regards Andrew Turnbull - Area Manager.
  • 5 Odette Millar 22nd Apr 2017

    Mum's funeral was conducted with the utmost respect and dignity which she deserved. Thank you David and all the staff at Proctors Road.

    Andy Turnbull replied
    Dear Odette, Thank you for your kind words, I will ensure David and the team get to see your comments. Kind Regards Andrew Turnbull - Area Manager.
  • 5 Paul Needham 16th Jan 2017

    We found David Hodson a pleasure to deal with,  sympathetic and flexible to our requests. My father's funeral went exactly to plan and was just what we wanted. Thank you. 

    Andy Turnbull replied
    Many Thanks Paul for your words of appreciation. I will ensure David gets to see your comments. Kind Regards Andrew Turnbull - Area Manager.
  • 3 Brian Wakelin 10th Sep 2016

    Our family will not be recommending you to our friends and family.As we feel we did not have any support from the young lady who sorted out our mum's funeral.she was actually from Horncastle her name was kirby..we only saw her on the day we came in to sort the arrangements.we never heard from her again we tried to ring her on several occasions but no luck...we were very dissapointed with that.if it hadn't of been for the lovely receptionist Marie at proctor Rd then we don't know how we would have got thru this awful ordeal.she went above and beyond and helped us with things that were probably not her responsibility..please pass on our thanks to her..also the lady we met at the crem was lovely too apart from that it was not a nice experience for us...

    Andy Turnbull replied
    Dear Mr Wakelin, I am disappointed to hear your comments and apologise for any upset caused to you and your family, but I do thank you for raising your concerns, which allows me to address any performance issues within the funeral home. I am pleased to read the kind comments about Marie who helped you through this already difficult time, I will ensure she is made aware of your praise. Kind Regards Andrew Turnbull Area Manager
  • 5 Harold Abbott 23rd Aug 2016

    The service that was provided for both my Dad Wilfred Abbott and my Mum Nora Mildred Abbott was excellent, my family also where treated exceptionally well and I am pleased that we chose your company, thank you Carol I will never forget your kindness.

    Andy Turnbull replied
    Dear Mr Abbott, Thank you for you kind words of appreciation. I will ensure Carol is made aware of your comments. Kind Regards Andrew Turnbull Area Manager
  • 5 Janet Thompson 20th Aug 2016

    Apart from one  glitch, everything  was dealt with professionally. I was kept updated about the progress of my mums funeral plans on a regular basis.

    Andy Turnbull replied
    Hello Janet, Thank you for your feedback. I m glad everything was dealt with professionally and you were kept up to date. Kind Regards Andrew Turnbull - Area Manager.

Frequently Asked Questions

How do you arrange a funeral?

You can arrange a funeral by choosing a funeral director who will help you organise all of the details. They can help you decide whether to have a cremation or burial and what type of service to choose, as well as additional options, such as music and flowers. You can find out what happens at a funeral and compare funeral directors on Funeral Guide.

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What are disbursements?

Disbursements are additional costs for a funeral service that are paid to third-parties, such as florists, celebrants and burial fees. The funeral director will usually charge you for them and then pay the suppliers themselves.

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How can I get help with funeral costs?

If the cost of a funeral is not covered by a prepaid funeral plan, or the estate of the person who has died, you may be able to get financial help from the government’s Bereavement Support Payment or from War Disablement Pensions, charitable funds or budgeting loans.

Read more

Address
11 Proctors Road
Lincoln
Lincolnshire
LN2 4LA

National Association of Funeral Directors

NAFD Members

Latest Verified Reviews

Judith Steven 14th May 2018

Fantastic service received.  Ali was very helpful and comforting towards me during a difficult time.  Nothing was too much trouble and she went out of her way to accommodate some of my requests.  Even after the service Ali telephoned me to check that I was okay and provided me with an update regarding the ashes.  I would definitely recommend Proctors road to anyone.  Thank you Ali and the team at Proctors road

Sharon Chambers 30th Apr 2018

We would like to thank all staff involved in the funeral of Maurice  Dennis  ,everything  was carried out to perfection 

Jane Taylor 20th Apr 2018

At a difficult time their help and guidance made a big difference. Everything went exactly to plan and their sympathetic approach and expertise was very much appreciated.

Reviews
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Update

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