Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
About Us
Jonathan Terry Independent Funeral Directors, London Road, understand the importance of saying goodbye to your loved ones with dignity, respect, and personalised care. A truly independent funeral directors, privately owned and serving all faiths and backgrounds, they are committed to providing a service that honours the unique lives of everyone they serve.
Established in 1999 by Jonathan Terry, who has been dedicated to the funeral profession since 1985, they have built a solid reputation for delivering personal and excellent service to families throughout Southampton and beyond.
Over the years, Jonathan Terry have continuously reinvested in their business to ensure that they offer the best possible support to their families. In 2008, in response to the growing demand from families on the eastern side of Southampton, they opened their London Road funeral home.
A significant milestone in their journey came in December 2018 when they acquired 103 Peartree Avenue and launched the White Lily Centre, a bereavement centre offering counselling services to all. The White Lily Centre stands as a symbol of their commitment to supporting families beyond the funeral itself.
In May 2022, their services were further enhanced with the introduction of a new fleet of Mercedes hearses and limousines, ensuring that every aspect of your loved one's final journey is conducted with the utmost care and professionalism.
Behind every successful business is a dedicated team, and at Jonathan Terry Independent Funeral Directors, there is a team of compassionate professionals who truly believe in the importance of their vocation. Their unwavering commitment to supporting families during your time of need is the cornerstone of their reputation for excellence.
An independent business, they take pride in the reputation they have built, the dedication of their team, and the unparalleled service they offer to families throughout Southampton and beyond.
The London Road funeral home opened in 2008 and relocated to 10 College Place in 2025, opposite the Crown Courts of Southampton, and is under the direction of Ms Sarah Ockwell and Ms Natalie Day. Their opening times are 9am-5pm Monday to Friday but they are available 24-hours a day by telephone.
Many families emphasise the care and attentiveness shown throughout the arrangement process, describing how staff listened carefully to what they wanted, accommodated specific requests without hesitation, and made themselves available whenever needed. Several note that what could have been an overwhelming experience became manageable because of the patience, compassion and reassurance provided at each step.
Families frequently mention the funeral day itself, commenting on how smoothly everything ran, how respectfully their loved one was presented, and how the professionalism and calm demeanour of the team helped them through an intensely emotional occasion. Many describe feeling supported and looked after by staff on the day, which made navigating their grief more bearable.
A number of reviews highlight the quality of communication, with families appreciating that staff answered their questions, kept them informed, and offered helpful guidance without being pushy or pressuring them into decisions they were uncertain about.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Janice Bartlett29th Jan 2020
Jonathan Terry supported us with a very personalised approach and enabled us to work directly with the church as we wanted.
5Maureen Johnstone28th Oct 2019
Wonderful service, felt they handled all arrangements really professionally and I had confidence that all would got well. thank you so much for all you did . Brian and Maureen Johnstone and family.
5Lynne Edwards25th Aug 2019
Thank you to everyone at Jonathan Terry for all your kind help and guidance with regard to my sister's funeral.
5Linda Hall1st Jul 2019
I would have no hesitation in recommending Jonathan Terry. Everyone I dealt with was very kind and understanding and on the day of the funeral itself the staff were superb and everything went without a hitch.
Address
10 College Place London Road Southampton Hampshire SO15 2FD
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
Latest Verified Reviews
Janice Bartlett29th Jan 2020
Jonathan Terry supported us with a very personalised approach and enabled us to work directly with the church as we wanted.
Maureen Johnstone28th Oct 2019
Wonderful service, felt they handled all arrangements really professionally and I had confidence that all would got well. thank you so much for all you did . Brian and Maureen Johnstone and family.
Lynne Edwards25th Aug 2019
Thank you to everyone at Jonathan Terry for all your kind help and guidance with regard to my sister's funeral.
NAFD Member
SAIF Member