The Co-operative Funeralcare Coventry

198 reviews

The Co-operative Funeralcare Coventry

Latest Verified Reviews

Angela Wakeford 25th Feb 2018

Ii would like to thank everyone at co/operative exspecialy Sharon, for the care and the arrangements for my mothers funeral. 

Paul Cowley 21st Feb 2018

All the arrangements through CoOperative Funeral Care were carried out very efficiently and our special thanks go to Sharon for her efforts that made things for us so much easier. Would have no hesitation in using your services again. One down side was the Lay Preacher provided by the Parish of St Andrews was probably not up to the task. This was a shame as he was a nice gentleman who did his best but unfortunately fundamental mistakes were made on the day which were quite upsetting. I could give more detail but I am not sure where to go with this. I bear no animosity to the gentleman and in a way feel sorry for him but I would hate for a repeat to happen to another family.

Jonnie Swift 21st Feb 2018

From the moment I stepped into the room, Jenny made me feel completely at ease, especially being such a harrowing time and having just flown in from Australia the day before.  Jenny was kind, patient, caring, no task was too much or question too silly, her professionalism was outstanding. Jenny helped me coordinate a simple, beautiful and poignant send off for my Dad, even suggesting I take the wreath away with me after the service. Of which I did and took amazing pictures with it in Scotland. I didn’t know what to expect or what I would have to do, and Jenny made this difficult exceptionally smooth.  The day before the service Joy was wonderful with me on the phone, and on the day her firm hand and gentle reassuring presence was exactly what I needed. Joy’s care and professionalism was also outstanding Alan Penny was extraordinary, he weaved together my Dad’s stories seamlessly as if he’d met him, there was joy through tears.  I can’t thank the Co-op enough for helping me put together something that was so sad and so beautiful. I am forever indebted to you all and your exquisite service. I thank you with all my heart.

Reviews

Location

Address
11 Lower Holyhead Road
Coventry
West Midlands
CV1 3AX

Verified Reviews

Verified Reviews

  • 5 Angela Wakeford 25th Feb 2018

    Ii would like to thank everyone at co/operative exspecialy Sharon, for the care and the arrangements for my mothers funeral. 

  • 4 Paul Cowley 21st Feb 2018

    All the arrangements through CoOperative Funeral Care were carried out very efficiently and our special thanks go to Sharon for her efforts that made things for us so much easier. Would have no hesitation in using your services again. One down side was the Lay Preacher provided by the Parish of St Andrews was probably not up to the task. This was a shame as he was a nice gentleman who did his best but unfortunately fundamental mistakes were made on the day which were quite upsetting. I could give more detail but I am not sure where to go with this. I bear no animosity to the gentleman and in a way feel sorry for him but I would hate for a repeat to happen to another family.

  • 5 Jonnie Swift 21st Feb 2018

    From the moment I stepped into the room, Jenny made me feel completely at ease, especially being such a harrowing time and having just flown in from Australia the day before.  Jenny was kind, patient, caring, no task was too much or question too silly, her professionalism was outstanding. Jenny helped me coordinate a simple, beautiful and poignant send off for my Dad, even suggesting I take the wreath away with me after the service. Of which I did and took amazing pictures with it in Scotland. I didn’t know what to expect or what I would have to do, and Jenny made this difficult exceptionally smooth.  The day before the service Joy was wonderful with me on the phone, and on the day her firm hand and gentle reassuring presence was exactly what I needed. Joy’s care and professionalism was also outstanding Alan Penny was extraordinary, he weaved together my Dad’s stories seamlessly as if he’d met him, there was joy through tears.  I can’t thank the Co-op enough for helping me put together something that was so sad and so beautiful. I am forever indebted to you all and your exquisite service. I thank you with all my heart.

  • 5 Lynda Foster 18th Feb 2018

    Cannot thank Sharon enough who helped us to organise dad's funeral .(Coventry branch) The chauffeurs were also excellent ,as it was a very cold and rainy day they helped me and my family in the 2 hearses . 10 out of 10 in every aspect . Many thanks to all who made a very sad occasion , a little easier to bear.

  • 5 Allen Dalton 11th Feb 2018

    the staff was very help full and kind when we needed it the most, they looked after us very well my sister and I were very pleased with all the arrangements Allen

    Darryl Smith replied
    Thank you Allen for your kind words, they are very much appreciated. Darryl Smith - General Manager.
  • 5 Wendy Hinde 19th Jan 2018

    Their customer service was excellent. The dedication of the team to offer support at a difficult time was brilliant. These guys are worthy of a 11/10

  • 5 Jacqueline Perry 20th Dec 2017

    The service provided was excellent. 

    Darryl Smith replied
    I am glad we were able to be of service. Darryl Smith - General Manager.
  • 4 Lucy Wilson 18th Dec 2017

    From the funeral itself,I have no issues.The service we received was excellent The only issues I had were when we went to view my mother....the chap who took us in failed to tell us that the door catch had a release button. We closed the door for some privacy,and ended up having to hammer on the door to be let out....Luckily, one of the mortuary assistants were nearby to let us out

    Darryl Smith replied
    Thank you for taking the time to leave us your feedback Lucy. I am really sorry that we did not properly explain the workings of our door system, Jenny Smyth our manager is picking up on this point currently and will contact you shortly. Darryl Smith - General Manager.
  • 5 Bernadette Livingstone 4th Dec 2017

    Co op funeral directors were so helpful in every way made my mums funeral absolutely lovely many thanks to them

  • 5 Dawn Richardson 24th Nov 2017

    They were not only kind but supportive and understanding of our feelings. The lady who supported us at the funeral was brilliant.

    Darryl Smith replied
    Dawn we very much appreciate your kind comments, thank you. Darryl Smith - General Manager
  • 5 Kevan O'Neill 14th Nov 2017

    mum's was the first funeral we had to arrange . the co-op at Holyhead road were very helpful and professional . thanks to all concerned. yours K.G.Oneill and family

    Darryl Smith replied
    We very much appreciate your kind comments, thank you. Darryl Smith - General Manager
  • 5 Ernest Harrison 11th Nov 2017

    Very professional service. Oustanding!

    Darryl Smith replied
    Thank you Sir. Darryl Smith - General Manager
  • 5 Dean Johnson 17th Oct 2017

    Excellent service. Very professional and easy to deal with. 

    Darryl Smith replied
    Thank you. Darryl Smith - General Manager.
  • 5 David James 17th Oct 2017

    The whole process was very professional. The staff were all courteous, sympathetic and helpful.

    Darryl Smith replied
    Thank you so much. Darryl Smith - General Manager.
  • 5 Hannah Brown 16th Oct 2017

    I couldn't not have wished for better service my Dad has been so well looked after me also nothing has been to much trouble I am exstreamly greatful to Joy and the team that dealt with me and my dad. Thank you Hannah Brown. 

    Darryl Smith replied
    Thank you for your kind words they are very much appreciated by all of our colleagues, I am glad that we could be of service to you and your family at this difficult time. Darryl Smith - General Manager.
  • 5 Mark Balchin 7th Oct 2017

    Superb professional sevice. Great help. Thanks.

    Darryl Smith replied
    Thank you Mark, we really appreciate your comments. Darryl Smith - General Manager.
  • 5 Jeanette Aspinall 2nd Oct 2017

    I used the Co-op when my mum passed away in 2003. I knew Brian Evans the manager then and also Bill Harvey. Although they have both retired I was not disappointed with Tom Stokes who helped me with all aspects of the funeral. In fact he went over and above in helping me. I was having a problem with getting the death certificate and Tom told me not to worry and that he would get in touch with the coroner on my behalf. Sorted! On the day of the funeral Tom was not available but Claire was equally as helpful. Thanks to you both for the excellent service you provided. Kind regards, Jeanette Aspinall

    Darryl Smith replied
    Thank you so much for your kind words Jeanette. I know that both Tom and Clare will be humbled by your kinds words. Darryl Smith - General Manager.
  • 5 Jill Harrison 19th Sep 2017

    An excellent service and thanks to all from organising by Sharon and executing by Tom. Very pleased that my Father, My Mother and latterly my husband have all had a great send off. Many thanks for treating all my loved ones with the dignity they deserved. Jill 

    Darryl Smith replied
    It is a privilege to be called upon to serve your family when they have needed us on so many occasions. Thank you for your kind words I know that Sharon and Tom will be pleased to hear that everything was to your satisfaction. Many thanks - Darryl Smith, General Manager.
  • 5 David Newell 13th Sep 2017

    Tom and the team made the whole experience a bit easier with their professional low key approach.

    Darryl Smith replied
    Many thanks Mr Newell. Darryl Smith - General Manager.
  • 5 Leslie Fuller 9th Sep 2017

    Very good service

    Darryl Smith replied
    Many thanks. Darryl Smith - General Manager
  • 5 Michael Tarry 24th Aug 2017

    The service provided was excellent - from changing the order of service pamphlet to meet our needs, re-arranging the funeral time to accommodate the minister of our choice, to providing a caring, polite and sympathetic representative as the funeral director who accommodated our every request. .

    Darryl Smith replied
    Thank you for taking the time to leave your comments Mr Tarry, I am glad that we were able to make this difficult time a little more bearable for you and your family. Darryl Smith - General Manager
  • 5 Elaine Wilson 19th Aug 2017

    From the day of arriving at the funeral directors, until the funeral was complete Tom Stokes gave us excellent service. Was very kind and considerate at a very difficult time. Myself and the family would like to thank him for everything. 

    Darryl Smith replied
    Thank you for your kind words, I am glad that Tom and our team were able to make this difficult time a little more bearable for you and your family. Darryl Smith - General Manager
  • 5 Adrian Smith 7th Aug 2017

    Tom and his team performed an excellent level of service. Thank you

    Darryl Smith replied
    Thank you for taking the time to leave a comment. Darryl Smith - General Manager.
  • 5 Matthew Sephton 5th Aug 2017

    Couldn't praise the Co-op Funeral Service enough exceptional customer service and the understanding and compassion they showed was tremendous, they made a extremely difficult time for us easier to deal especially knowing we where in such capable hands.

    Darryl Smith replied
    Thank you for your kind words Mr Sephton, I am glad that my colleagues were able to be of service to you and your family at this time. Darryl Smith - General Manager
  • 5 This is the proceeds of the collection made at Dor Earlsdon 2nd Aug 2017

    Aunties funeral was a lovely day, and Tom had just the right approach. The only improvement I can suggest is helping some of the people to find the grave for the burial. Its a large cemetery and people arriving in their own cars didnt know where to find us. The result was that the burial itself felt a little rushed. Otherwise an excellent job! Thank you.

    Darryl Smith replied
    Thank you for your comments Mr Exell, I am glad that Tom and our colleagues looked after you and we will take on board your comments about the cemetery. Darryl Smith - General Manager.

Frequently Asked Questions

How do you arrange a funeral?

You can arrange a funeral by choosing a funeral director who will help you organise all of the details. They can help you decide whether to have a cremation or burial and what type of service to choose, as well as additional options, such as music and flowers. You can find out what happens at a funeral and compare funeral directors on Funeral Guide.

Read more

What are disbursements?

Disbursements are additional costs for a funeral service that are paid to third-parties, such as florists, celebrants and burial fees. The funeral director will usually charge you for them and then pay the suppliers themselves.

Read more

How can I get help with funeral costs?

If the cost of a funeral is not covered by a prepaid funeral plan, or the estate of the person who has died, you may be able to get financial help from the government’s Bereavement Support Payment or from War Disablement Pensions, charitable funds or budgeting loans.

Read more

Address
11 Lower Holyhead Road
Coventry
West Midlands
CV1 3AX

National Association of Funeral Directors

NAFD Members

Latest Verified Reviews

Angela Wakeford 25th Feb 2018

Ii would like to thank everyone at co/operative exspecialy Sharon, for the care and the arrangements for my mothers funeral. 

Paul Cowley 21st Feb 2018

All the arrangements through CoOperative Funeral Care were carried out very efficiently and our special thanks go to Sharon for her efforts that made things for us so much easier. Would have no hesitation in using your services again. One down side was the Lay Preacher provided by the Parish of St Andrews was probably not up to the task. This was a shame as he was a nice gentleman who did his best but unfortunately fundamental mistakes were made on the day which were quite upsetting. I could give more detail but I am not sure where to go with this. I bear no animosity to the gentleman and in a way feel sorry for him but I would hate for a repeat to happen to another family.

Jonnie Swift 21st Feb 2018

From the moment I stepped into the room, Jenny made me feel completely at ease, especially being such a harrowing time and having just flown in from Australia the day before.  Jenny was kind, patient, caring, no task was too much or question too silly, her professionalism was outstanding. Jenny helped me coordinate a simple, beautiful and poignant send off for my Dad, even suggesting I take the wreath away with me after the service. Of which I did and took amazing pictures with it in Scotland. I didn’t know what to expect or what I would have to do, and Jenny made this difficult exceptionally smooth.  The day before the service Joy was wonderful with me on the phone, and on the day her firm hand and gentle reassuring presence was exactly what I needed. Joy’s care and professionalism was also outstanding Alan Penny was extraordinary, he weaved together my Dad’s stories seamlessly as if he’d met him, there was joy through tears.  I can’t thank the Co-op enough for helping me put together something that was so sad and so beautiful. I am forever indebted to you all and your exquisite service. I thank you with all my heart.

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