West Derby Funeralcare (inc. R. McDougall Funeral Service)

5 Peter Whittle 11th Apr 2024

Lovely people who put us at ease and did a wonderful job with my grandma. They explained everything to us and even rang us up to make sure we were ok. They had us smiling at a really difficult time and we can’t thank them enough

5 Patricia Ann Churchill 4th Mar 2024

What a great team in the West Derby Funeral Department. Excellent service friendly staff just when feeling very low they helped me sort things in no time. Thank You xx.

5 Philip Jones 12th Feb 2024

I qcnnot express enough gratitude for the exceptional sercive provided by West Derby Funeral Care during my mother's funeral. From the initial planning stages to the final moments, they exhibited professionalism, compassion and attention to detail that surpassed all expectations. Their empathy and support throughout this difficult time were truly comforting. Thank you for making a challenging time for our family more manageable.

5 Julie Dickinson 6th Feb 2024

Chris and Mark were extremely supportive during an understandably emotional few weeks. Most empathetic and caring.

5 Jonathan Day 31st Jan 2024

Michael's familywould like to thank West Derby funeral care for the way in which everything was conducted,they were true professionals all round , Faultless,thank you so much !!

5 Wendy McKenna (Carlisle) 29th Jan 2024

We was looked after from the day we lost my mum right the way through to her funeral and even afterwards to ask how I was feeling can’t thank all the staff  enough for  all there help and care at a very sad time in our life’s 

5 David Murray 7th Jan 2024

The Service was very good. Staff couldn't be more friendly or helpful. Thanks again

5 Allison McGovern 2nd Jan 2024

I would highly recommend West Derby Funeral Care. From the very first visit with Louise she was so lovely as was Chris. Everything ran smooth, they always kept in touch with arrangements. They definitely went the extra mile. Excellent service

5 Christine Barry 2nd Jan 2024

At such an upsetting time when you lose a loved one, you want the people you deal with to arrange your loved one’s funeral to be kind, sensitive and personal to you as a family. Louise, Chris and Pam all had such qualities and guided us seamlessly but sensitively through the whole process as I’d never had to arrange a funeral before. Louise even went the extra mile by sourcing a similar coffin elsewhere just incase the one we’d chosen couldn’t be made in time, given the Christmas holiday. Pam was very kind when she opened up on Boxing Day for us to visit Colin and Andy was lovely on the actual day of the funeral. All in all, they made a stressful, upsetting period so much easier to bear. 

5 Rita Young 2nd Jan 2024

The co op have been amazing with my death dear sister funeral the lady Chris was so lovely and did everthing she could possibly to have everthing run smooth thank you to all at the co op west derby L12 

5 Christina McAlister 13th Nov 2023

The care our Dad and we received was a great comfort throughout. From the planning, to the day of the funeral, we couldn't have wished for a better team to help us. They are so caring and considerate, nothing is too much trouble. Just a really great team of people and we will be forever thankful. Many thanks, the McAlisters

5 Gary Moore 30th Oct 2023

Extremely professional and nothing was any trouble, helped with every aspect

5 John Bradburn 26th Oct 2023

Service they provided was excellent and nothing was an issue  going that extra mile to ensure everything went as well as could be expected always with respect 

5 Rose Rigby 16th Oct 2023

The team at West Derby were absolutely fantastic. They guided us through the process with empathy & kindness in a very professional manner. We felt very supported at the most awful time for our family. 

5 Lynne Hannah 26th Sep 2023

Louise , Chris and John looked after me ,preparing for my husband’s funeral. I can’t praise them enough, they were so professional but at the same time so very caring. Would highly recommend them . These are the type of people you need when dealing with such a difficult time . Thank you all .

5 Maria Foulkes 19th Sep 2023

I would like to thank Louise, Chris, Kelly and Pam for their outstanding kindness to me whilst arranging my mums funeral. They thought of everything and eased any anxieties I had. I did not feel alone during this difficult time and don’t know what I would have done without them. It was a comfort to know they were looking after my mum and I can’t thank the whole team enough.

5 Frank Kelly 29th Aug 2023

The help and service I received from Louise & Kelly in the office to John on the day was excellent.
Thank you ever so much it did make this time for us so much easier.

5 Kevin Robinson 21st Aug 2023

John and Louise were excellent. They kept myself and my sister updated throughout the process and simplified everything for us. Our thanks and appreciation to John and Louise. Excellent service

5 Wayne Mitchell 10th Jul 2023

Excellent

5 Johanna Tucker 19th Jun 2023

Very good with all mums funeral arrangements. Didn't push me into decisions. Very friendly . Also very understanding. Would recommend

3 Brian Mcelwee 19th Jun 2023

Unfortunately we had to have the coffin changed on the day of the funeral due to the shoddy workmanship of the first one, also there was no nameplate on it, and order of service had to be changed Three times due to mistakes and still final copy had a mistake,yours dissatisfied. Brian.

5 Sandra Stevens 27th Feb 2023

Fantastic service by Co-,op Sefton House
Louise was superb
So approachable and nothing was too much trouble for her.
Preparation of our dad was Superb
Back of house team gave us our Dad back
whilst in Sefton House
Capel

5 Eric Adamson 20th Feb 2023

Fantastic, caring service from Louise, Mark and everyone involved.

Many thanks!

5 Alex Poole 11th Feb 2023

The whole group who looked after us, gave the caring and consideration these hard times need, Louise was so understanding and excited at our take on how to send my dad off, which spurred me on to do the best I could. Andy, took time to make sure we all had exactly what we needed to give my dad a trip to his service worthy of his life and lifestyle, even if a few holes in the road got in the way, Andy made it work. I couldn't thank you enough. Fabulous all the way xxx

5 Richard Jones 30th Jan 2023

Very caring and understanding, looked after my dad very well