Co-op Funeralcare, Crosby

5 Tony Morris 24th Jun 2022

Extremely happy with the service from start to finish- Andrea helped us through what is a difficult time with patience and guidance . We cannot thank her and her team  For all there professionalism before and on the day .  Many thanks from me and the rest of Pats family.

5 Nicholas James 20th Jun 2022

Thank you for your support and guidance in helping us through this difficult time.Everything was well organized and went smoothly on the day.

5 Stephen Hughes 7th Jun 2022

The co-op in Crosby were brilliant. Thanks so much for all your help and support at this difficult time. X

5 Lesley Hughes 23rd May 2022

Both Andy and Andrea at Co Op Funeralcare Crosby have been amazing and made the whole experience so much easier for the family. We will be forever grateful for all their care and compassion  

5 Rosemary John 9th May 2022

Very good service and kind can’t fault them 

5 Alan John Roberts 25th Apr 2022

We had occasion to use Co-op Funeral Care in Crosby some 3 years ago following the sudden death of a family member. Andrea Steadman guided us through the entire process with care and compassion. When our eldest relative died recently, and following that comforting experience years ago with Co-op Funeral Care, we went back to Crosby. Andrea remembered us straight away and once again exhibited the care and professionalism we had come to expect in finalising all of the arrangements.  Needless to say, the funeral went off without a hitch, for which the entire family will always be truly grateful. 

5 Angela Fletcher 25th Apr 2022

A special thankyou to Andrea she's been so kind & thoughtful

2 Stephen Martin 20th Apr 2022

We felt very let down by the service you offered first of all my dad was left in hospital for an extra week as you didn’t have room for him in your care home and while he was in hospital we were unable to visit him. I informed Andrea that we were not happy as you were not providing the service that my dad had paid for yes I did get upset as I wanted to visit my dad and couldn’t as he was left in hospital only to be told that I wasn’t the client Stephen was but actually we both were as we both acting on my mums behalf as she was not well enough to come in and speak to you. Someone phoned us to offer financial services and you advertise on the funeral car which we found distasteful. I was also phoned before my dads funeral to ask about paying the outstanding balance on my dads funeral when it says in your booklet that you get 21 days after the funeral to pay the outstanding balance. On the day the service you provided was good but the lead up to the funeral we were not happy with at all it made a very difficult time a lot harder to deal with. My mum has a pre paid funeral with you and we are seriously thinking of changing the policy to someone else as we felt very let down and upset at times with the service you provided. 

5 Sarah O'Leary 13th Apr 2022

The staff where all really supportive and helpful throughout the planning of my Dads funeral, making a the process much easier at a very difficult time. 

5 Elaine Tootle 12th Apr 2022

The whole process from beginning with Andrea was handled with the upmost professionalism.compassion,kindness and understanding.This also has to be said of Andy and his team by the way they handled the actual funeral. Nothing was any trouble and we would recommend Andrea,and all the team at the Co-op. Thank you.

5 Raymond O'Connell 20th Mar 2022

I was extremely happy with the Co-op, nothing was to much trouble, before,during and after the cremation.

5 Joanne Stock 1st Mar 2022

Can’t thank Andy & Andrea enough . From the beginning to the end their support & guidance has been so comforting. The knowledge they both have regarding funeral planning & just having that extra special touch & giving myself & family time to plan our sisters funeral. Thanks again 

5 Frank Dempsey 21st Feb 2022

The service provided by Co-op Funeralcare, Crosby was excellent. Andrea was extremely helpful and empathetic to the family needs. Andrew and the other staff were also highly professional and efficient. Thank you to all who were involved.

5 Joanne Stock 17th Feb 2022

Andy Morgan & Andrea were both so helpful &comforting to myself & my family . Their knowledge & ideas about planning my sisters funeral service ,just being there for me whenever I needed them have helped myself & family get through this heartbreaking & difficult time.

5 Linda Georgeson 31st Jan 2022

Excellent service. All the staff went above and beyond what was expected of them. From Louise and Louise who took Dad away after he passed, to Andrea who could not have been more helpful, sensitive, caring and patient. Not forgetting Andy, who made everything the best it possibly could have been, whilst still being warm and approachable. I couldn’t be more satisfied all around 

5 Janet Howard 31st Jan 2022

From our initial consultation with Andrea who guided us through the process with great empathy and understanding, to the funeral itself which was carried out in a caring and professional manner. The team gave our mother an amazing send off, for which we are extremely grateful. 

5 Henry Price 24th Jan 2022

I would definitely reccomend using them to bury your loved 1 Andrea was amazing nothing to much trouble for her.. they even used our dogs to walk in front of the funeral cars. made a very emotional time so much easier. thank you all at co op Crosby..

5 Bill Muirhead 20th Dec 2021

I have never had to deal with anything like this before........ And i must say that Esther had all this planned by herself she got a plan with the Co-op before she went into the care home and the Co-op came good Andrea Steadman was absolutely brilliant arranging everything for us to ours and Esther's wishes and on the Day Both Andy the Funeral Director and Sharron the minister was absolutely fantastic and 100% professional i could not thank them enough........

5 Lorraine Newbury 13th Dec 2021

Extremely professional, caring and supportive. Didn't know what to expect but couldn't have asked for more.