Co-op Funeralcare, Sutton

5 Julian Hardy 5th Dec 2023

lovely team to deal with

5 Daisy Grindrod 27th Nov 2023

Everyone was so lovely. The service was beautiful and I can’t thank the team enough.
They have honestly made a difference and been such amazing support for both me and my sister during this tough time. 
I can’t thank them enough

5 Tracy Reeman 21st Nov 2023

From start to finish Sarah and Dianne were very friendly and always welcoming. Nothing was too much trouble. The day before my Dads Funeral, Freddie contacted me and told me what was going to happen on the day. The whole team made a very difficult event much easier to navigate and deal with. They did everything that my Dad wanted, I think he would have been pleased with his ‘ send off’ Thank you. 

5 Neil Hack 14th Nov 2023

Diane and Sarah at the Sutton branch of Co-operative Funeral Care have been wonderful not just face to face but also on the telephone. They have responded very quickly to messages that I left and dealt with any queries promptly. The entire experience of arranging our loved ones funeral has been made very easy. This is greatly appreciated at such an emotional time. The day of the funeral ran perfectly and many of those in attendance commented on the high quality of the service and the attention to detail of all the staff. Thank you so much for everything you have done. Regards. Neil Hack.

4 Debbie Wapshott 14th Nov 2023

Sutton Coop funeral care really took care of our family during a difficult time. Sarah and Dianne went above and beyond to keep us informed, and meet our wishes. They were professional, but empathetic. You need people like this to get you through. They deserve 5 stars.
Our celebrant, whilst pleasant, was less competent hence the 4 stars.

5 Paris Ioannou 13th Nov 2023

Thoughtful, caring staff who kept in regular contact and checking if we were okay or needed any additional help. Messages answered promptly (same day). Made what was obviously a sad time more bearable. Thank you.

5 Deborah Sillitoe 13th Nov 2023

We had such a positive experience at Sutton Co-op Funeralcare. Sarah was lovely and took away any worries we had, everything went like clockwork. Thankyou.

The Sillitoes

5 Louise Poston 23rd Oct 2023

Everyone was very helpful and made as feel relax at a sad time. It wasn’t at any time stressful.

5 Celia Stanley 16th Oct 2023

The service we received was extremely professional and caring. All staff made a very sad occasion a little bit easier due to everyone being so kind. Thank you so very much from Mrs Celia Stanley and famiky.

5 Sheila Carter 14th Aug 2023

Sarah, at Co-op Funeral Care, Sutton couldn't have been more helpful. She gave us a lot of support during what was an emotional time. She explained, in a kind and sympathetic manner, exactly what we needed to do. For that, we are extremely grateful.
On the day of my Mother's funeral everything went according to how we hoped it would...carried out with dignity and professionalism.

5 Kathryn O'Shea 2nd Aug 2023

Our whole experience with the team at Sutton was truly wonderful. Sarah and Dianne went above and beyond - they are true professionals who dealt with everything sensitively and compassionately. It’s clear to see that the whole team truly care about their customers. It was really comforting to know we could trust them in helping us say goodbye to Dad - and they delivered beyond our expectations. Freddie and the team did and excellent job “on the day”, everything was done perfectly and in such a dignified way.
We chose Coop Sutton on a recommendation and we will now pass that recommendation on to others. Thank you so much!

5 Gillian Milan 26th Jul 2023

The team, especially Dianne and Sarah were respectful and welcoming as well as helpful with all elements of the funeral. They were very knowledgeable about their work and happy to talk and listen to us. 
Was a lovely service and we thank you for your kindness. 

5 Wayne Harbar 17th Jul 2023

The whole process from start to finish was so easy and everything truly went smoothly and to plan.

Diane and sarah were amazing with me, they were caring and compassionate and truly did care.

My wife was only just 49 when she passed away and with a 13 year old daughter and 19 year old son things have been hard but diane and sarah really did care.

Thank you so much,
Wayne.

5 Alan Phillips 23rd Jun 2023

Absolutely wonderful people we dealt with- particularly Dianne (with 2 enns). They were professional, engaging and assisted us as a family, greatly, at all times. Thanks again Dianne and also to Sarah. Much appreciated 
Alan

4 Peter Michael Board 21st Jun 2023

extremely pleased with the care I received . Everything went to plan on this
very sad occasion .many thanks

5 Lee Miller 19th Jun 2023

From the initial meeting with Dianne through to the actual Funeral Service I felt reassured and confident that everything would be OK.
Any questions I had were answered, the Celebrant was amazing. The undertakers on the day were so professional but also approachable. You all made the day as memorable as it was. Thankyou

5 Karen Photiou 19th Jun 2023

Amazing staff and nothing was too much trouble. Kind & compassionate and everything went smoothly. I felt very supported at such a sad time

5 Janet Archer 19th Jun 2023

Did everything we asked with ki dress and compassion...thank you

5 Uli Biswamber 27th Feb 2023

Very friendly staff who provided a good service throughout

5 Lauren Collinson 20th Feb 2023

The service, care and empathy shown from all the staff at Co-Op Funeral Care in Sutton has been exceptional. From the day my father and I booked the funeral plan to when the time came to activate it after his passing. Sarah Merchant has looked after us impeccably, her weekly calls have kept me informed all the way throughout the process and to when he was brought in to their care. I can not fault the professionalism and warmth shown to us throughout such a difficult time, especially when I live some 65 miles away. Julia Hill was the best celebrant for dad’s ceremony, she got him and his essence in an instant and helped to make such a sad day for us a little lighter with her humour and thoughtfulness. Also massive thanks to Anita and her team on the day. Again her empathy eased our emotions and we never felt rushed or hurried - that meant a lot. My fear was that it would just feel like a “conveyer belt” going in and coming out of the crematorium but that was NOT the case. Thank you.
I would not hesitate in recommending Sutton Co-Op Funeral Care to anyone. 
You all did myself and my father proud. Thank you for not only looking after me but him also during that spell in your care. 

5 Phillip Reynolds 6th Feb 2023

Very professional and understanding. An excellent service that covered everything.

5 Tracey Hammond 31st Jan 2023

Ladies who are the staff very kind and caring.

Not impressed that my name and number was being used by Head Office, day after booking my mothers cremation to upsell COOP finance products.

Not the sutton branches fault.

5 Tracey Paice 10th Jan 2023

We used the services of the Sutton branch as have had dealings with them before and i cannot thank them enough. From our initial visit with Sarah and also Diane who showed such compassion and empathy. To the contact re order of service as this was all being done leading up to Christmas and the break between Xmas and New Year. The contact on Bank Holiday Monday 2/1 from Amy calling to check how we were and talk through the arrangements for the funeral the following day. When they arrived on the day again so much care and kindness my Dad is 89 and they were all so lovely and kind. After the service Amy and Gareth took us to the wake and the whole process was seamless.

Please pass on our thanks as we couldn't have been more pleased.

5 Gina Atkins 5th Dec 2022

Absolute outstanding service given with patience and compassion … very impressed 

5 Alan Manchester 5th Dec 2022

I have used Co-Op Funeral care before and found them to be compassionate people in these sad times i would always recommend them