Co-op Funeralcare, Hayes
Latest Verified Reviews
Shirley Martin 23rd May 2022
Everyone was very friendly, helpful & kind. Especially Mandy at the office & Stephanie the funeral director. Would definitely use them again - but hopefully won't have time for a long while.
Amanda Pert 30th Apr 2022
From the 1st phone call until the picking up of ashes the service given has been excellent and compassionate
Jackie Stares 25th Apr 2022
Very insensitive and disorganised approach . Difficult to get appointment to make arrangements initially, emails not answered . When we did get an appointment were left waiting for nearly 20 minutes. Were not guided through arrangements at all, we had to take the initiative on everything. Problem with ensuring Fathers body was going to be transported and at Hayes co op in time for people to view prior to funeral . Response to my concerns about this was that I was worrying unnecessarily which was not the case as the funeral was on 20th April and Hayes co op had been told he would not be here this side of Easter which left only one day for him to be transported, preparation of the body and viewings . We had previously been told he would be there the week before . Having only one day meant that Grandchild would not be able to say her goodbyes as was away over Easter returning in time for the funeral . Even then, the co op had no confirmation of a date for transfer so no guarantee of being here by funeral date . The whole approach caused us unnecessary additional upset and distress which was not what we needed as well as continually having to make calls / email to check everything was in place. Completely lost confidence in the service and was very upsetting and stressful. Manager , Laura took over and was also concerned by timescales re body arriving so arranged for somebody from Hayes to go up and collect body to enable it to be here in time for funeral and viewings Appreciate that she did so but it should not have come to this . I would not use co op again or recommend to anybody else due to such a bad experience.
About Us
As Co-op Funeralcare, Hayes is not a member of Funeral Guide, we cannot show up-to-date pricing or service information.
If you are in need of a funeral director, Funeral Guide does have contact information for other funeral homes nearby. To find out about any of these homes, please click on one of the funeral directors below.
Co-op Funeralcare, Hayes is an ethical, member-owned funeral director in London. Co-op Funeralcare is the UK’s largest funeral services provider, with a long history of proudly serving the local community. They are owned by their members and promise to always keep you at the heart of their service when helping you to arrange a funeral. You will be treated with care and respect, ensuring that you have both clarity and reassurance that every choice you make is the best one for you.
Whether your loved one wanted a traditional religious funeral or a contemporary celebration of life, Co-op Funeralcare, Hayes can help you plan the perfect goodbye. You can choose from a wide range of coffins, from traditional woods to eco-friendly alternatives such as bamboo, wicker or even cardboard.
Their Hayes funeral home can provide a wide choice of funeral vehicles, from traditional hearses and limousines, to a horse and carriage. The Co-operative work with the country's largest florist, meaning that every kind of floral tribute will be available to you.
As well as providing funeral services in Hayes, Co-op Funeralcare, Hayes take a positive, active role in the community, giving back to those in the local area through support programs and outreach to other local businesses. Community is at the heart of every Co-operative branch.
During weekdays, Co-op Funeralcare, Hayes in London is open from 09:00 - 17:00. If you need help outside of these hours, there is a 24-hour phone service you can call. Visiting hours on the weekend can also be arranged by appointment.
Telephone Co-op Funeralcare, Hayes today to find out more about the services they provide, and begin arranging the perfect farewell for your loved one. Their team of professionals are on hand to listen, advise and guide you through all your options, 24 hours a day, 7 days a week.
If you own this business and would like to enhance your listing on Funeral Guide, please click on the button at the top of the page to find out more information.
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Verified Reviews
Verified Reviews
Latest Verified Reviews
Shirley Martin 23rd May 2022
Everyone was very friendly, helpful & kind. Especially Mandy at the office & Stephanie the funeral director. Would definitely use them again - but hopefully won't have time for a long while.
Amanda Pert 30th Apr 2022
From the 1st phone call until the picking up of ashes the service given has been excellent and compassionate
Jackie Stares 25th Apr 2022
Very insensitive and disorganised approach . Difficult to get appointment to make arrangements initially, emails not answered . When we did get an appointment were left waiting for nearly 20 minutes. Were not guided through arrangements at all, we had to take the initiative on everything. Problem with ensuring Fathers body was going to be transported and at Hayes co op in time for people to view prior to funeral . Response to my concerns about this was that I was worrying unnecessarily which was not the case as the funeral was on 20th April and Hayes co op had been told he would not be here this side of Easter which left only one day for him to be transported, preparation of the body and viewings . We had previously been told he would be there the week before . Having only one day meant that Grandchild would not be able to say her goodbyes as was away over Easter returning in time for the funeral . Even then, the co op had no confirmation of a date for transfer so no guarantee of being here by funeral date . The whole approach caused us unnecessary additional upset and distress which was not what we needed as well as continually having to make calls / email to check everything was in place. Completely lost confidence in the service and was very upsetting and stressful. Manager , Laura took over and was also concerned by timescales re body arriving so arranged for somebody from Hayes to go up and collect body to enable it to be here in time for funeral and viewings Appreciate that she did so but it should not have come to this . I would not use co op again or recommend to anybody else due to such a bad experience.
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