Walkden Funeralcare (inc. Cheethams Funeral Service)

5 Shirley Dickinson 27th Nov 2023

Excellent customer service and support. Bev is an absolute star!!

5 Linda Staton 9th Nov 2023

Yes please 

4 Maxine Fish 8th Nov 2023

The only complaint would be the Celebrator they recommended advised me he would be doing the service for my mum which I found very insensitive as it is my dad who has passed away. 

2 Mala McCarthy 4th Nov 2023

we got regular phone calls checking all arrangements. However nothing was actioned.
Order of service not received . as not saved by coop people
photographs handed in and ordered at great expense were not delivered to crematorium.
Left in limbo with no one contacting us .we were promised a call back and we have just been left to suffer.
Had to therefore write this review.
Terrible customer care

5 Susan Watt 24th Oct 2023

From the very first phone call to Louise, updates from Bev and Rianne to the beautiful ceremony.

Cheethams provided us all with so much kindness and comfort. 

From the big decisions to the finer details, they went above and beyond, we will forever be grateful for the help and guidance during such a difficult time for us.

We couldn’t have asked for mum  to have been placed in a safer pair of hands than Cheethams Funeral Service. 

Thank you all for such a perfect service for our lovely mum and we would recommend to any family going through a sad loss. 

The Watt family x

5 Anthony Patrick Crow 23rd Oct 2023

All staff and the service they provided have  been magnificent from the initial meeting right through to the funeral itself Thank you for your kind help and support.

5 Linda Swales 25th Sep 2023

I would like to thank you for arranging my husbands funeral; from looking after him during his resting time until his cremation at Peel Green Crematorium. My husband was treated with such dignity & respect by all of your staff members; as was I and our family. Your support all the way through was outstanding. On the day itself I was immensely proud that you had delivered the special send-off I had envisioned; I will be forever grateful.

4 Paula Taylor 24th Jul 2023

Very happy with the service provided, very professional.

5 Stephen Bold 11th Jul 2023

Very helpful throughout.

5 Jayne Kenyon 10th Jul 2023

Excellent service.

5 Andrew Healey 3rd Jul 2023

Nothing was to much trouble for bev to sort out. Would definitely recommend coop Walkden branch to anyone.

5 Melanie Catto 30th Jun 2023

Very confident in recommending Cheethams Funeralcare. Felt like I was in good hands throughout with one point of contact who communicated clearly throughout and was very helpful and supportive. So pleased they handled the funeral arrangements.

5 Joanne Johnson 27th Feb 2023

All the team at Cheethams were so kind and lovely. They have all the time in the world for you and are just perfect xx 

5 Sarah Burtwistle 20th Feb 2023

The staff was helpful, empathetic and respectful throughout a difficult time. They took into consideration wishes expressed and kept in touch throughout the whole process. 
I would like to thank Walkden funeral care for all there support. 

5 Raymond Entwistle 1st Feb 2023

Couldn’t thank Cheethams enough for their service. 

Massive Thanks to Bev and colleagues! 

5 Carol Shortman 31st Jan 2023

Bev and the team at Cheethams Walkden were absolutely amazing, caring professional they went above and beyond, I am so pleased I went to them. Thank you for everything.

5 Harry Eyre 23rd Jan 2023

Terry and Bev were extremely helpful. Nothing was too much trouble.Perfect combination of sympathy and professionalism, which is exactly what is required at this difficult time

5 Andrew Whittingham 9th Jan 2023

Bev and Terry were wonderful 

5 Susan Hatch 4th Jan 2023

My daughters funeral was conducted in a dignified and caring way by your company. A special thank you to Bev who went above and beyond organising all the arrangements her kind, genuine and caring manner was very much appreciated. Bev made me feel both my daughter and myself were really looked after.
Susan

5 Murdo Jamieson 3rd Jan 2023

Excellent service throughout. Thank you Bev in particular

5 Lucy Tallon 3rd Jan 2023

Amazing staff, nothing was to much trouble. Bev went above and beyond for our family and we'll never forget it. Thank you so much for all your help

2 Johnathan Fletcher 22nd Nov 2022

We experienced this funeral directors under previous ownership when my Mother died 6 years ago. Unfortunately the service was no where near the same standard. Bev and Terry tried hard but failed to provide what was required when it came to the detail and confidence required at this trying time. When we got our first contact there was a lack of information and help that we could have required. We got no printed information other than a receipt for the likely costs. After that there a couple of weeks delay in the funeral due to a lack of cars. There was no clear understanding of the costs which we were first quoted as £3000+ which then came down to £200+ when the funeral insurance was correctly calculated. There was confusion on which church, which vicar and which crematorium and what date on several occasion that we spoke. We were never informed as to what the timings would be on the day just that there would be plenty of time for the funeral which we did know the time of. We had made it clear from the start that we wished two of the family to carry the coffin and this was agreed that this would be no problem. On the day there was only one pall bearer available and therefore the funeral director had to carry the coffin. This would not have been so bad if he had been another foot taller! All in all it was disappointing even though all went smoothly on the day. It felt as if this was more by luck than judgement. In summary the issues all seems to stem from confidence in their organisation and a lack of clear communication between the company and the client. The company added to the stress and anxiety working up to the funeral rather than helping to relieve it.

5 Margaret Barlow 30th Oct 2022

The funeral of my brother could not have been handled more respectfully. All the staff were helpful and on hand at all times should I need them I would not hesitate to recommend them to others.

5 David Duddle 24th Oct 2022

Terry and Bev did everything above and beyond .They could not do enough to help us and a difficult job was made very easy by them

once again thanks for everything

Dave and Diane

5 Catherine Butterworth 11th Oct 2022

We knew from the moment we approached Walkden Funeral Care we were in good hands. Bev was kind, considerate and nothing was too much trouble. Terry & the staff made sure all requests were carried out without fail & helped give our mother & grandmother the funeral she wished for. Thank you