Westbourne Funeralcare (inc. J.J. Allen Funeral Directors)

5 Hazel Malcolm-Walker 2nd Oct 2023

They arranged everything beautifully, exactly as we wished.
It was a beautiful service.

5 Megan Dinning 19th Sep 2023

Can't thank everyone enough for their compassion and support in what was such a traumatic and sad time for me.
They were all very professional in everything that had to be done, whilst being sympathetic at my grieving needs. Thank you so much to all involved.

4 Tracey Appleby 27th Jun 2023

Excellent customer care from the start.

5 Carolyn Holmes 25th Feb 2023

Compassionate care was provided to the deceased, my mum, as well as to the family. I would not hesitate to recommend JJ Allen, if this is what you would want for yourself and your loved one.

4 Philip Wosket 20th Feb 2023

The overall service was very good

5 Samantha Baldock 3rd Jan 2023

Would recommend 100% could not  fault sarahs caring considerate dealings with my mothers funeral.  Helping with every aspect of it, also Hayley was lovely on the day, and John our chauffeur.  I would give them ten stars if I could.

5 Marion Welpton 22nd Nov 2022

Excellent the whole experience

5 Roy Tuersley 7th Nov 2022

Absolutely wonderful 
Roy

5 Yvonne Rattue 25th Oct 2022

Thank you Morton, Sarah and all the team at J.J Allen for taking such care of are wonderful mother. You were so respectful to her and us and it’s so appreciated. Thank you Yvonne Rattue & Family. 

5 Michael Larham 23rd Sep 2022

Dealing with the passing of my wife was extremely difficult but at JJ Allen everything was handled with kindness and compassion from start to finish
with great respect and care from all the staff nothing was too much trouble.
Thank you from myself and family

Michael

5 Deborah Waddington 30th Aug 2022

Tracey did everything and made the funeral go smoothly.
Thank you.

5 Jaqueline Heap 15th Aug 2022

My mother passed away at home in the early hours of the morning. Everyone I dealt with, including the out of hours servicewere both caring and compassionate. Special thanks to Sarah who made the arrangements for my mother's cremation and her patience whilst we waited for the paperwork to be finalised.

5 Linda Tucker 1st Aug 2022

Everything was dealt with efficiently and compassionately making a difficult time easier thdeal with. Thank you Sarah

5 Joan Coulter 25th Jul 2022

Although we had a very basic and simple cremation, we were treated with the utmost dignity and compassion. Sarah was very understanding and explained the process in full.
Many thanks to the whole team, 

5 Jane Burrows 28th Jun 2022

At a time of grief Sarah was amazing , she was kind and extremely helpful with the organisation of my brother’s funeral - thankyou 

5 Victoria Bassill 20th Jun 2022

A very kind, efficient ,professional team who dealt with our specific needs with care and understanding.
Everything went extremely smoothly.
Thank you.

5 Patricia Gallagher 14th Jun 2022

Very good did everything that was was needed to be done. Staff put you at ease. and to go at your own pace if you needed to talk staff listened. would ring and check to see if things where ok with you,
I would recommend your services.
Thankyou

5 Rosemary Dorsett-Browne 22nd Mar 2022

Very sensitive teamwork at all levels throughout the sad time

5 Paul Edward Marsh 21st Mar 2022

Top job every

2 Simon Sebastian 'Seb' Adams 2nd Mar 2022

While the service on the day went well it was more down to the efforts of the speaker David Hodson and director on the day Richard.

I chose JJ Allen because it was in Westbourne and I had been told by the doctor that selected a funeral director was the next step in the process.

I don’t believe I was told what the options were and I certainly wasn’t sent an indication of what the different options and accompanying costs were.

I think that should be standard practice. Not being accustomed to burying my wife I wasn’t aware (nor am I still) whether once the body has been removed to the funeral home you have committed to a given funeral director?

That would be good information for future clients. Most may know that but I and probably some others will not. It’s a sensitive area as a client – it’s distasteful to have to ask or question about costs at that time ..but it is important – an email outlying them would have taken away the awkwardness.

There was little contact between myself and JJ Allen, and what there was, was fragmented with different people involved . I would think it best practice to have a main point of contact and in the end I relied on David mostly to give me an idea of what to expect and when by because he was proactive and directive. Julia helped me to choose a more suitable package after I queried the initial quotation but she was busy on other projects to provide much help beyond that. A number of times I tried calling you but the number I had been given was the central coop one so I would only be able to leave messages. When I finally got the Westbourne office number it would often just ring out.

A mobile of the person dealing with the funeral would be useful in this day and age.

I would like to thank you for suggesting David as he was brilliant at setting the tone of the funeral. It is a lovely venue.

5 Kristina Roos-Gullstrand 14th Feb 2022

Everything was perfekt. We are so happy that all went as we asked for. Thank you

5 Lionel Sinclair 7th Feb 2022

All the staff were excellent guiding us through the whole experience.

5 Jennifer Pryke 31st Jan 2022

Very professional, compassionate, supportive and thorough.
Thank you .

4 John Wood 26th Jan 2022

Thank you very much for all your help. Everyone I contacted was very well advised. The actual service was perfect. The only thing that was missing was someone to leave a message with when none of the staff were available. Your system of transferring a call to Manchester seemed rather strange and time wasting.

5 Amanda Heddell 24th Jan 2022

We were able to hold a very small and intimate funeral service in the Chapel of Rest at the funeral home. It was perfect for a quiet celebration of a loved ones life. The staff couldn’t have done more to make us welcome and nothing was hurried. Thank you so much to Hayley and her team.