Co-op Funeralcare, Chester-Le-Street

5 Angela Elliott-Hague 27th Feb 2023

Phil was so very helpful. Made an upsetting and difficult time a lot easier to cope with and get through. His attention to detail was 2nd to none. Couldn't have got through this without him or the rest of the staff. They looked after my dad and nothing was too much trouble.

5 Joanne Crawley 26th Feb 2023

My husband was an HGV driver and it was so important to all the family that his last journey was made on his own truck, Phil and the team at Chester Le Street office were so helpful, thoughtful and respectful.  The team leased with the company my husband worked for to make everything on the day perfect and run like clockwork without having to bother us too much about details.  The team were always pleasant and helpful and made the most stressful time more manageable .  We were put in touch with a celebrant and were promised the best and we certainly got the best, Hilary Bolton visited our home and captured our family spirit perfectly drawing on happiness and positivity and even made sure we were all doing ok after the funeral.  
The funeral director Phil was friendly and pleasant from meeting him and reassured us every step of the way, he arranged fingerprints, viewings, our own song to be played and all the logistics of the day.  The staff were immaculately presented as were the vehicles offering a first class image proving we had chosen the best for our loved one.  We had help with our choice of charity and the respect and dignity continued when I collected the ashes and Phil placed the urn in the car and secured for me.
We wanted the best and that is certainly what the co op have provided us with , we would not hesitate to recommend them .

5 Graham Cornish 22nd Feb 2023

My mother had a funeral plan with Co Op Funeral Care, it was very easy to arrange her funeral, also to order flowers and order of service.
Kathryn was very friendly and very professional everything went very smoothly.
All the staff were very kind and nothing was too much trouble and thanks to Blair
for meeting us on a Saturday.
They also arranged a lovely celebrant called Samantha Ayre she took a lot of time and trouble to get things right about Mam.
They also got in touch quickly to arrange collecting her ashes.

5 Elizabeth Knight 21st Feb 2023

From first contacting the team through to the end I felt as though I was dealt with in a very  personal and humane way. Everyone was very helpful and were at great pains to make me feel that my loved one was being dealt with with dignity and love 

5 Henry Hall 20th Feb 2023

Very helpful and accommodating. Would definitely recommend using the co-op to friends and family.

5 Glenn Johnson 20th Feb 2023

Co op funeralcare were very professional and respectful. I cannot speak highly enough of "Phil" and the Celebrant Debora who dealt with all of our needs & made a very difficult time an easier and memorable experience.

5 Susan Dunn 14th Feb 2023

The Co-op funeral service are extremely professional. The service we received was excellent. Kathryn and her team were caring and professional. Kathryn advices and guided us every step and gave us comfort. 
Thank you for your kindness and support.

5 Michelle Marie Hall 13th Feb 2023

They made myself and my family feel at ease it was very professional and high standard

5 Liz Brookman 6th Feb 2023

From the start when my Dad died I found the co-op to be helpful,caring and felt very supported.
Phil was amazing he kept me informed and rang me regularly.
My Dad used them when my Mum died 3 years ago and he felt the same.
It's so important to know people really care about you and your loved one that has died.
I will look back on what was a very hard situation for me but is was definitely made easier by Phil & the rest of the staff at chester-le-street Co-op.

5 Alan Smith 30th Jan 2023

Staff were supportive, efficient and kind

5 Peter Dawes 23rd Jan 2023

We both feel that the service provided was both professional and yet very personal too.
Nothing was too much trouble and the day itself was extremely dignified and a very fitting sendoff for our uncle.
Would highly recommend and will be using their services again.

5 John Elliott 16th Jan 2023

Excellent service, nothing was a bother for Phil

5 Deborah Reeman 16th Jan 2023

Excellent service .
Sensitive , professional and caring .

5 Sheila Slater 3rd Jan 2023

Kind, considerate & compassionate . Thanks

5 Rachel Jones 3rd Jan 2023

From the initial telephone call to advise they had received the funeral plan notification, the care and support that was received by our family was outstanding. 

5 Gary Taylor 3rd Jan 2023

Excellent professional service from the Chester le Street team throughout. Highly recommended.

5 Allison Kingston 3rd Jan 2023

First class handling from the off. Well done to Phil and his team. Highly recommended

5 Nigel Stewart Dunabin 19th Dec 2022

Coop Funeralcare, Chester-le-Street provided us with professional, efficient and caring service. They answered all of our questions promptly and were very helpful and sympathetic. Everything went according to plan on the day of the funeral and we are grateful for everything they did for us.

5 Lynda Beveridge 19th Dec 2022

Excellent in all aspects.

5 John Elliott 12th Dec 2022

From start to finish the service could not be faulted, sincere and caring in our time of grief 

5 Rachel McGuinness 5th Dec 2022

Phil was fantastic and made everything much easier for me. Thank you 

5 Beryl Ringland 1st Dec 2022

Very sympathetic professional & thoughtful meet all our needs 

5 Linda Anderson 28th Nov 2022

Very friendly helpful and understanding service. Thank you for helping me at this sad time.

5 John Howe 28th Nov 2022

The service and support received was exceptional

5 Margaret Robson 22nd Nov 2022

Excellent service all round. A special thanks to Kathryn.