Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
About Us
Established in 2004, Susan Whymark Funeral Service is an experienced family run firm originating from Eye and Harleston, with two additional branches in Diss and Framlingham.
Susan Whymark in Framlingham opened June 2024 and is available for enquiries or schedule an appointment. Call Susan Whymark Funeral Service today to learn more about the services they provide and make arrangements for your loved one.
Many families emphasise the care and compassion they experienced throughout the funeral arrangements, describing staff as understanding, dignified, and genuinely supportive during an emotionally difficult time.
Families frequently comment on how smoothly the funeral day itself unfolded, noting that the team remained organised and present when needed while also stepping back respectfully at appropriate moments, allowing the day to proceed as families had hoped.
Communication and guidance feature prominently in what families say, with many highlighting how staff patiently explained options, answered questions, and helped them make decisions without feeling rushed or like an inconvenience.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Dawn Smith23rd Nov 2025
Great service and treated me and my family, and my Dad, with the upmost respect at a very difficult time. Special thanks to Many, Ian and our celebrant Melanie.
5Bridgette Chase18th Nov 2025
They were so kind without being overbearing. All went smoothly. Thank you
5Felicity Challis11th Nov 2025
An exceptional service delivered with tender care with attention to detail .Thank you for taking care of so many details that ,emotionally we could not have. Eternally grateful for your continued commitment in providing such a compassionate service to our family throughout such an emotional journey.
5Helen Saxton8th Nov 2025
The staff at Framingham were very supportive and professional which made the planning easy. Thank you for everything.
5Michael Gray5th Nov 2025
They made the day very enjoyable as mother would have loved we have had some lovely comments on how well it went
We must thank you for accommodating are needs for a Saturday funeral can you please. Pass on are thanks to your staff
Special thank to Mandy for here understanding and help in sorting the order of service
Thanks again
Mike
5Charlotte Young4th Oct 2025
It couldn’t have been better arranged and conducted. Thank you all for your kindness and professionalism.
5Gary Peck26th Sep 2025
Very helpful when planning my mother’s funeral.
Mandy Porter replied
Thank you Gray it was an honour to help you and your family. Best wishes
Mandy
5John Ayton 13th Sep 2025
Very carring and understanding at my difficult time a job well done many thanks from all concerned kind regards my john
Mandy Porter replied
Dear John, thank you for those kind words. It was a honour to help you through this very difficult time and we are here to support you as long as you need us. Best wishes Mandy
5Geoffrey Mayhew10th Sep 2025
Very professional
5Paul Cox8th Sep 2025
Very helpful, thank you Mandy and Pauline
Mandy Porter replied
Dear Paul and family, It was a privilege to help you give mum the send off she would have wanted and to complete her journey to her final resting place.
5Marian Girling26th Aug 2025
I cannot recommend Susan Whymark highly enough. They were so helpful and understanding throughout our organising my Mum's funeral. During the funeral they were very thoughtful and considerate to the family.
5Gill Clare24th Aug 2025
There was always some-one there to help with arrangements whether by phone, email or in person. Those with whom I dealt were unfailingly kind, compassionate, helpful and patient. The administration and attention to detail was superb and Mandy and Cathy helped guide us through those decisions that needed to be taken. The conduct of the funeral and committal was dignified and fitting and everything ran as smoothly as could be hoped for.
Cathy Cunningham-Elliott replied
Dear Gill - thank you for your kind words and feedback. It's a privilege to have been able to provide a fitting service for Nicholas and supporting you and your family. Cathy
5Rachel Morphey19th Aug 2025
What can I say !
You and your team are second to none
Thank you for a very kind professional service
Mandy Porter replied
Dear Rachel and family, it was a true honour to be there for you all. So pleased that we could assist you in making Charlie's send off the one you wanted and he deserved. Best wishes
Mandy
5Stephen Wright4th Aug 2025
Sensitive and efficient service
Mandy Porter replied
Dear Steve, Thank you for those kind words, it was an honour to be there for you, your family and your dear dad. Best wishes
Mandy
5Lyn Sparrow29th Jul 2025
Thank you for everything
5Adrian Chambers27th Jul 2025
As a family we are extremely grateful for the service we received, from all your staff , It made great difference during a difficult time.
4Alison Damant2nd Jul 2025
Everyone has been extremely friendly and helpful especially Cathy at the Framlingham office.
The only slight complaint i have is that i didn't want the curtains to close around the coffin on the day due to traumatic memories of this from my mum's funeral when a teenager. I see this as an unfortunate oversight and understand with so much happening it can easily be missed.
Cathy Cunningham-Elliott replied
Thank you for your kind comment Alison.
Regards Cathy
Dear Alison, Thank you for taking the time to give your review. I'm so sorry you were upset by the curtains closing during the committal. Unfortunately, we do not have control over the curtains during a cremation service. They are operated by the celebrant conducting the service who's takes responsibility for confirming this with the family and their wishes.
Best wishes
Mandy
5Adam O'Keeffe24th Jun 2025
Mandy and the whole team were so professional throughout. The choice of Melanie as the celebrant was perfect. Callendars florists did an amazing job with the flowers. Thank you one and all for making the day run smoothly and giving our mum the send off she deserved.
Mandy Porter replied
Dear Adam and Barry, I'm so pleased that we could give your mum the send off she deserved. It was an honour to be there for your both and your families. Best wishes Mandy
5Louise Lumsden23rd Jun 2025
Susan Whymark and her team did such a wonderful job arranging everything and providing support throughout what was an emotional and sad time for us. Everything went smoothly and to plan. We would have no hesitation in recommending them.
Susan Whymark replied
Im so glad you were please with everything. You made a wonderful service for him and it has been a privilege to carry those wishes out for you. Best wishes Susan
5David Missen17th May 2025
I cannot speak highly enough of the service provided. Everything was done simply and sensitively, and as executor I only needed to make a few straightforward decisions . A potentially stressful occasion went like clockwork with minimal input from me.
Mandy Porter replied
Dear David,
Thank you for those kind words. Best wishes
Mandy
5Diane Smith25th Mar 2025
Very kind, helpful and respectful to all our thoughts and needs
Cathy Cunningham-Elliott replied
Thank you for your kind comments Diane. Our privilege to support you and your family.
5Daemon Brightey19th Mar 2025
Absolutely first class. Kind, caring and so very very helpful. Great attention to detail in every way.
Cathy Cunningham-Elliott replied
Thank you for your lovely words Daemon. It was our privilege to be able to be there for you and help arrange the send off you wanted for John.
5Anne Carr7th Mar 2025
Excellent service couldn't ask for better people to help, they explained everything clearly and helped me a lot, in such a sad time ,I would recommend them everyone who works there were fantastic made everything go smoothly and they gave my father in law a lovely send off can't thank them enough for there help Excellent service
Mandy Porter replied
Thank you for those kind words Anne. It was an honour to be there for you all and give Bryan the prefect send off.
5Nina Martin23rd Feb 2025
Absolutely fantastic service at such an emotional time. Nothing was too much trouble. We can’t thank Mandy, Ian and the team at Susan Whymark enough!
Mandy Porter replied
It was truly an honour and a privilege to be there for you all at this very hard and emotional time. The service was beautiful and gave us all such a sense of the caring, loving young lady Sophie was.
5Ali Hoyle23rd Feb 2025
We couldn't have asked for a kinder, more helpful experience. From the moment we walked through the door, we felt totally cared for. Mandy has answered all our questions and helped us organise my mum's service with such empathy. It felt so reassuring to have Mandy and her team with us on the day of my mum's service. We can't thank you enough for making such a difficult time as easy for us as possible. Thank you for your care and kindness to our family.
Mandy Porter replied
It is an honour to be there for you and your family. The service was beautiful and to be where she was married made it perfect.
Address
Moore House 8 Fore St Framlingham Woodbridge IP13 9DY
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
Latest Verified Reviews
Dawn Smith23rd Nov 2025
Great service and treated me and my family, and my Dad, with the upmost respect at a very difficult time. Special thanks to Many, Ian and our celebrant Melanie.
Bridgette Chase18th Nov 2025
They were so kind without being overbearing. All went smoothly. Thank you
Felicity Challis11th Nov 2025
An exceptional service delivered with tender care with attention to detail .Thank you for taking care of so many details that ,emotionally we could not have. Eternally grateful for your continued commitment in providing such a compassionate service to our family throughout such an emotional journey.
NAFD Member
SAIF Member