Shotts Funeralcare

5 Ann Hughes 15th Aug 2023

Good service throughout.

5 Ann Elder 14th Aug 2023

Excellent service from start to finish.
Very friendly staff with good communication on any changes we required.
First class..

4 Elaine Ross 20th Jun 2023

Our family were treated with kindness and respect from the team at the coop. Our wishes for our dad's burial were carried out as we requested. Communication at all stages of the process was excellent and we are very grateful that it all went according to plan. A special thank you to Collette who did all the planning. The kindness she showed us was appreciated

5 Robin Crook 8th Mar 2023

What can you say about people that are there to help you at some of the worst times in your like, apart from Thank You from the bottom of our hearts. They all made it so easy, were so helpful and understanding and couldn't do enough to help. What awesome people they were. Thanks again.

2 Elaine Hay 24th Feb 2023

I am appalled with the service received for Jessie Currie's funeral. Jessie had a funeral plan that she purchased in the Wishaw branch. The service received there was excellent. Jessie chose and paid for a solid oak dark wood coffin the same as the one her sister Elizabeth had. However, the coffin she was brought to the church in on the morning of her funeral bore no resemblance to what she had paid for. To date there has been no discussion with me or explanation as to why the coffin Jessie chose was not provided. The coffin provided was a very modest coffin that may be used for a low cost funeral or cremation. This was definitely not what Jessie wanted.

In addition to the above, a bespoke spray of blue flowers had been ordered to lay on top of the coffin. Again this was not provided. I received an email the day before the funeral advising that the florist had been on the phone saying that she had been asked for blue flowers to be woven through the spray. She advised that she did not have any blue flowers and wondered if I would prefer purple flowers or a blue ribbon. What I preferred was to have what I had asked for. I emailed back advising that we had requested a bespoke spray of blue flowers not blue flowers woven through the spray. I explained that it was important that the flowers were blue and asked for an explanation as to why what had asked for was not being provided. To date I have had no response. On the morning of the funeral I was shocked to see a spray of white lilies with a bit of blue ribbon. Again this was not what Jessie wanted. Jessie went to the co-op trusting that the funeral she had planned and paid for would be provided. However, the funeral she got was not what she had wanted.

I emailed the branch to advise of my disappointment. I received an email back advising that they were sorry that I felt that way and that my concerns had been passed to the manager. Jessie was buried on the 10-2-23 and to date I have had no contact from the Shotts branch in reply to the concerns raised. I find this totally unacceptable. I expected to be contacted with an explanation of why the plan Jessie had purchased had not been provided. I am totally disgusted and extremely upset that Jessie's wishes had not been respected.

That aside I believe in giving credit where it is due and would commend Declan and the team on the respectful and professional service they provided on the day.

5 Charlie Byrne 30th Jan 2023

Thank you very much for the exceptional service that you provided, kindly helping us through all matters with dignity 

5 Margaret O`Neill 12th Dec 2022

Dad's funeral was very well conducted. I could not have asked for better.

5 Margaret O Neill 12th Dec 2022

Everything for the funeral was done with dignity and I couldn't have wished for better for my sister.

5 Laura Mcqueen 7th Nov 2022

A caring and considerate manner was shown to us by all staff.

5 James Weir 11th Aug 2022

Really can't thank everyone at the co-op for the way that they helped us and guided us through the whole process. First class from the very 1st contact made at branch level.
Thank you to everyone involved.

5 Renata Kurzajczyk 25th Jul 2022

Everything was organized very good with respect to our mum and family. All family want to say Thank You.

5 Sheena Evans 28th Mar 2022

First class service from everyone involved in arranging my mums funeral.  An extra mention to Karen who was excellent to deal with.  

5 Sharon Muphy 14th Mar 2022

Great service x

5 Brenda Savage 17th Feb 2022

Everything done to my satisfaction 5 stars

5 Susan Prentice 9th Feb 2022

The staff were brilliant

5 Gary McAlister 1st Feb 2022

Very helpful staff, considerate and respectful during a difficult time 

5 Fiona McMillan 24th Jan 2022

A very compassionate and attentive professional service. My family cannot praise them too highly. My sisters and I are all going to buy one of their funeral packages. Thanks again Fiona