A.J Coggles, Downham Market

5 Patricia McCarron 8th Feb 2025

Coggles were professional and helpful throughout the whole process. I would thoroughly recommend them to anyone. 

5 Paul Farrar 6th Feb 2025

I am so grateful for your services for my mother‘s funeral, she couldn’t have had a better sendoff, and I would like to thank in particular Nikki, Mark and David for their help and guidance throughout this very difficult time
Kind regards, Paul Farrar

5 Hazel Crawford 4th Feb 2025

Very happy with everything Coggles did for us during this difficult time. Stacey and Jo were very professional and I felt mum was looked after as I needed her to be. Thank you.

5 Marian Pavitt 3rd Feb 2025

All went smoothly, very respectful.

5 Paul Wallace 3rd Feb 2025

first class very helpful

5 Nerys Brooks 23rd Jan 2025

Kind patient and very efficient.

5 Brenda Walsh 23rd Jan 2025

Sadly both my husband and my youngest son have died recently. In both cases Coggles have put me at ease and treated me as a friend rather than a customer, I cannot fault their professionalism and care.

5 Ruth Kiss 22nd Jan 2025

Coggles gave my husband the funeral he wanted, a simple service for close family and friends. The celebrant came to see me and gave a beautiful speech on the day that celebrated my husband's long life and his character, felt he was speaking personally to me and my son. They really care about you and your wishes and highly recommend them.

5 Gary Storer 19th Jan 2025

Nothing was too much trouble
Nikki was great.
Thank you so much
Gary

5 Jacqui Randle 13th Jan 2025

The team at A J Coggles were brilliant. They were there every step of the way, and provided a dignified, caring and professional service.

5 James Diggle 13th Jan 2025

Everybody was so friendly and made the whole process easy.

5 John Stewart Mason 10th Jan 2025

Nicky, Stacy, Sam and George could not have been more helpful. The empathy and understanding of what we were all going through was totally understood and their help and direction in organising Dad's funeral how we wanted it, was first rate. Total professionalism.

5 David Weeds 10th Jan 2025

Excellent service, very easy to work with they take the stress out, highly recommend 

5 David Green 24th Dec 2024

We have used Coggles on previous occasions and always found then first rate. At a very emotional time for me I was fully supported first by Nikki in the organisation and then by David at the funeral itself . It was a smooth first class service that was much appreciated by me. David Green

5 Mike Fraser 19th Dec 2024

AJ Coggles have been excellent and incredibly supportive throughout a very difficult time.
They took so much of the stress out of the day and allowed our family to concentrate on supporting each other
I would highly recommend their services

Thank you so much

Mike Fraser

4 Sandra Kirk 9th Dec 2024

Nothing was too much trouble 

5 Jenny Wythes 9th Dec 2024

I cannot fault the service that A J Coggles provided - nothing was too much trouble and they ensured that everything went smoothly. I would definitely recommend them.

3 Rupert Irvine 8th Dec 2024

The service I received from Coggles was in most aspects good. Nikki, who I liaised with throughout the process, was empathic and approachable. She is truly a credit to the company. Additionally, the funeral parlour itself in Downham Market is utterly beautiful, and going there for appointments with Nikki was always a pleasant occasion. Nikki has a gift at making people feel welcome and listened to.

I only have two small critiques which have sadly made an otherwise excellent service at times frustrating. Please note that these critiques relate to organisational and administrative aspects of the business, and are not a reflection on individual staff.

Firstly designing the service booklets proved to be very tedious. I originally brought in a service booklet design I wished to be copied very closely, based on my mother's funeral the year prior. When the first draft was presented to me for my fafher's service booklet, it looked nothing alike, and was full of grammatical and punctuation errors. I found this to be sloppy, and showed a lack of care an attention to detail. This proved tedious to correct, resulting in reaching draft seven until everything was correct. I sincerely feel that some additional training may be required for in-house staff who proofread the service booklets, particularly as this service carries a charge.

Secondly, I sincerely believe the invoicing process needs work in order to reduce unnecessary stress; Presenting an invoice suddenly with three days to pay under threat of the service being cancelled is completely unacceptable, particularly when the details of the funeral had been arranged for weeks, and it can take up to a week for banks to release funds from the deceased's account. I strongly feel that this issue could be avoided entirely by arranging invoices much sooner, to give the grieving family more notice of how much needs to be paid and when.

5 Carol Chandler 3rd Dec 2024

Thank you for everyone’s kindness and professionalism.  It made a very hard situation so much easier.  

5 Sheila Metcalf 23rd Nov 2024

Excellent service from start to finish, professional, reliable very respectful of our loved one. The  staff are lovely, but I liked how one member guides you through the whole process, so you just deal with that person. 
Real personal service from a very well established family business. 

5 Lynne Beeby 23rd Nov 2024

Absolutely excellent service from first meeting to funeral service.
I can not fault the staff they were all excellent and put myself and my family at ease during a very difficult period.

4 Laura Flint 18th Nov 2024

I can not thank them enough for all they done for me and my mum, there service was so kind and caring, I also would like to thank Stacey for all her support at this difficult time she was amazing.

5 Lewis Brown 12th Nov 2024

Incredibly professional and understanding.

Got what they needed from us and did everything we needed them to do with no issues.

Staff on the day were incredible.

5 Rebecca Legge 12th Nov 2024

The staff and service was amazing the just giving page helped 
Thank them in our sad times 

5 Wendy Wloch 31st Oct 2024

At times of loss you need extra help as your mind is consumed with grief, Coggles at Downham Market took away the worry of organising, cared for us, were always guiding us in the most professional way. Thank you for everything and thank you for your gentle, kind and sensitive support.