Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
About Us
A family-run Suffolk and Norfolk based independent Funeral Directors, Susan Whymark Funeral Service opened their third branch in April 2024, providing services for bereaved families locally in Diss and the surrounding towns and villages within Norfolk.
Susan Whymark Funeral Service's family and experienced staff will greet you with a warm welcome and you can rest assured that everything is carried out within their premises, from arranging the funeral to visiting the chapel of rest. Every aspect of the services provided at Susan Whymark's two existing branches are available at the Susan Whymark Funeral Service Home in Diss.
Free transport is offered for appointments relating to planning the funeral, should you need it. Alternatively, a home visit from one of their kind and compassionate staff, to make the arrangements in the comfort of your own home.
Call Susan Whymark Funeral Service in Diss now to speak with a member of their team, make enquiries and discuss funeral arrangements for your loved one’s funeral service.
Many families emphasise the warmth and compassionate approach they encountered throughout their contact with the funeral director, describing how staff guided them through difficult decisions with sensitivity and made them feel supported during a complicated time.
Several families highlight how the service on the day itself was handled with professionalism and careful attention to detail, from the conduct of the ceremony to small thoughtful touches that enhanced the experience.
Families regularly mention how straightforward the entire process felt, noting that organisation ran smoothly and that staff remained helpful and unhurried in addressing their needs and concerns from the initial meeting through to the funeral itself.
This summary is generated by AI from recent verified reviews.
Verified Reviews
Verified Reviews
5Geoffrey Karlson18th Jul 2026
We can’t thank you enough for all the attention to detail you put into a very memorable service.
From the very start, Cathy helped us make difficult decisions and patiently guided us through the process.
The way you, Susan, handled everything on the day together with the bearers was exemplary. And little touches like the umbrellas and water bottles just added to it.
With grateful thanks and very best wishes,
Geoffrey Karlson & Nicola Karlson-Evans
Cathy Cunningham-Elliott replied
Thank you for your kind words and for taking the time to leave this review Geoffrey. It's a privilege to be able to help families with creating the farewell they wish for their loved one.
Regards
Cathy
5Jan Greenlees30th May 2026
Susan and her team made a horrendous situation more bearable. She dealt with my family with warmth, empathy and so much kindness.
Susan Whymark replied
Thank you Jan it was a pleasure to look after you all at such a terrible time. Im glad you felt we managed to bring some peace to the situation.
5Heather Mickleburgh15th Apr 2026
Louise@susanwhymark.co.uk, was absolutely outstanding to me , so kind and professional. Nothing was too much trouble for her.
Louise Wiseman replied
Dear Heather, thank you for your kind words, it's been lovely to help and guide you through such a sad and difficult time. Kind Regards, Louise
5Raymond McEniff1st Feb 2026
Very nice people. Professional and caring and very helpful
5Annette Ballard13th Dec 2025
Thank you to Susan and all her team making a very sad time in ones life as easy and straightforward as possible. Kindness and sensitivity outstanding.
5Jason Potter22nd Nov 2025
Arranged everything as we asked .
Perfect in all ways ❤️
Mandy Porter replied
Dear Jason,
Thank you for those kinds words. Tina was a lovely lady. I was honoured to be asked by you and your lovely family to be with you on the day and guide you through. She will be missed by all.
Best wishes
Mandy
5Brenda Pitcher17th Nov 2025
Lovely, attentive and professional service.
5Joseph Cromley19th Oct 2025
I've worked with Susan Whymark and her team many times in the past in my capacity as a church warden. They've always been thoroughly professional and efficient and a pleasure to work with, even in intrinsically sad circumstances. Now, in my own bereavement, they were, as always, professional, efficient, kind and considerate. I would recommend them to help anyone through an inherently difficult time.
5Malcolm Allen30th Sep 2025
Susan has been a great support to the family. She has been helpful every step of the way and has always been compassionate and kind. She has been very respectful and caring.
5Denise Williams15th Sep 2025
Susan and her colleagues were incredible with their care, detail & attention that they gave to my Husband Steve from the very beginning, to end. Also supporting myself and the family as well. He was in the very best hands.
5Mr C Austin10th Sep 2025
Absolutely excellent from start to finish, Susan Whymark funeral services Diss made a difficult day so much easier for us all. Thankyou.
5Ben Blanchard5th Aug 2025
Just brilliant. Such unfussy but fantastic service. Very happy with all their fantastic work during what was a terrible time.
Mandy Porter replied
Dear Ben, Thank you for your kind words. It was an honour to be there for you all. Best wishes
Mandy
5Carol Cranfield1st Jun 2025
The whole experience was made so much easier by the dedication of your staff, thank you so much.
Susan Whymark replied
Thank you for your kind words Carol, you are so welcome. Im glad you felt supported by all involved. Best wishes Susan
5Hugh Simpson16th Apr 2025
Susan and the team were superb, all details attended to with the utmost professionalism, efficiency and compassion. Could not have asked for more. Thank you.
Susan Whymark replied
Thank you so much for your kind words Hugh. It has been a privilege to look after your dear mother so close to your father. Im so glad you were happy with everything. Very best wishes, Susan
5Murray Duffin3rd Mar 2025
The support, professionalism and sympathy we received from Susan Whymark was excellent. Nothing was too much trouble and everything went very smoothly from the organisation process to the service itself. I highly recommend this local, family company.
Susan Whymark replied
Thank you Murray, it means a lot. Your mother was a dear and lovely lady, Im so glad you were pleased with everything. Best wishes Susan
5Allan Wilson1st Mar 2025
First class.. The organisation was excellent and without exception everybody who spoke to me afterwards said what a moving lovely service it had been.
Susan Whymark replied
Dear Allan, thank you for your words, it has been my privilege to look after Sandra, you and all the family. Best wishes Susan
5Anne Shaw28th Feb 2025
I cannot thank Susan, Cathy and all the team enough for everything they did for me. There were a lot of geographically-distant family involved in the planning; it became very complicated and we unintentionally ran them ragged right up to the last moment. Somehow they pulled it off perfectly and were so kind and understanding. My husband Mark had a beautiful send-off and I couldn't have done it without Susan and her fantastic team.
In short, I cannot recommend Susan Whymark Funeral Service Ltd highly enough - thank you so much for all you did xx
Cathy Cunningham-Elliott replied
Thank you for your kind comments Anne. It was a privilege to be able to help arrange the send off you wanted for Mark.
5Sarah Button6th Feb 2025
At an incredibly sad and hard time for myself and my son, Susan and her colleagues helped us navigate the situation with warmth and kindness. The whole process went incredibly smoothly and everything had been thought of, taking a great deal of stress away from ourselves.
Susan Whymark replied
Dear Sarah, thank you so much for these words. Nathan was such a lovely man, it has been such a tough time for you and your whole family. Im so glad you felt supported and glad it all went how you wanted. Susan
5Patricia Fox20th Jan 2025
Outstanding level of service, very professional, kind & considerate staff. Very helpful & plenty of advice when needed. Thank you very much.
Susan Whymark replied
Dear Patricia, Im so glad you were happy with all the arrangements and felt well looked after. Best wishes Susan
5Bobby Allen23rd Dec 2024
We can not thank Susan and her team enough. From the first meeting with Susan she made the appointment so easy. Explaining everything in detail. Helping us with decisions based on her experience. Such a warm and friendly lady who made it feel like nothing was any trouble. She made the planning of the funeral so straight forward. We couldn't of asked for more. Highly recommend Susan Whymark for her funeral services. Highly professional and respectful as well as understanding and kind. Thank you so much.
Susan Whymark replied
Thank you so much for these lovely words. It was no trouble to look after you all at such a stressful time. Best wishes Susan
5Sarah Anness6th Dec 2024
Could have wished for such lovely send of for uncle Peter.Everyone who helped were amazing and very very big thank you for everything Susan has done. I can’t thank you enough.
Susan Whymark replied
It has been my utmost privilege to look after dear Peter. He will be so missed. Im glad you were happy with his lovely send off. Best wishes Susan
5Shaun Clarke9th Nov 2024
Without a shadow of doubt we would recommend Susan Whymark funeral services and her whole team. At what has been an extremely delicate time for us all, we have been gently guided through the process of loosing a loved one, with the upmost care and attention to detail. It is extremely difficult to say what we expected at this time, but Susan surpassed all expectations and we all felt incredibly safe in her hands 🤍🕊
Susan Whymark replied
Thank you for your lovely review Shaun. It has been an absolute privilege to look after lovely Debbie and all your amazing family. It was such a beautiful occasion for her and my complete honour to do this for her. Im so glad it was everything you wanted.
5Sarah Slater3rd Nov 2024
100% recommend. Susan guided me , so I achieved exactly the send off my husband deserved. The attendees have confirmed that. Also thanks to the wonderful
crematorium staff.
Susan Whymark replied
Thank you Sarah. Im glad we got it just right for him. I will pass on your comments to the staff at the crematorium
5Brendan O'Keeffe29th Oct 2024
Susan, William and the rest of the team were fantastic at guiding us through very unfamiliar territory at a really difficult time. Thank you all so much for all of your help and kind words, from events on the night through to the special farewell.
5Beverley Chapman27th Sep 2024
Lovely team of people, couldn't have been any more helpful, nothing was too much trouble. Very kind, friendly and professional.
I can not recommend them highly enough. Thank you.
Susan Whymark replied
You are all so very welcome. Thank you for your kind words.
Address
Denmark House 1&2a Carmel Works, Park Road Diss Norfolk IP22 4AS
Members agree to a published Code of Practice and can be held to account through the Association if something goes wrong.
What they do
Inspects member premises to check standards are being met
Runs a complaints and resolution service for bereaved families
Provides funeral training and professional qualifications
SAIF Member
Businesses are checked before they are admitted to SAIF and work to the Society’s Code of Practice.
What they do
Inspects businesses before granting membership
Represents independent and family-owned funeral directors
Offers free, independent arbitration if something goes wrong
Latest Verified Reviews
Geoffrey Karlson18th Jul 2026
We can’t thank you enough for all the attention to detail you put into a very memorable service.
From the very start, Cathy helped us make difficult decisions and patiently guided us through the process.
The way you, Susan, handled everything on the day together with the bearers was exemplary. And little touches like the umbrellas and water bottles just added to it.
With grateful thanks and very best wishes,
Geoffrey Karlson & Nicola Karlson-Evans
Jan Greenlees30th May 2026
Susan and her team made a horrendous situation more bearable. She dealt with my family with warmth, empathy and so much kindness.
Heather Mickleburgh15th Apr 2026
Louise@susanwhymark.co.uk, was absolutely outstanding to me , so kind and professional. Nothing was too much trouble for her.
NAFD Member
SAIF Member