F.A. Albin Deptford

5 Diane Collett 4th Jun 2019

As a family, from our first visit to discuss the sudden death of my partner, we were made to feel as if we were the only family that were going through the loss and grief. Every member of staff had all the time in the world for us, were very professional yet made us feel as if we were friends. The actual funeral was an absolutely perfect day, and the professional yet personal way every member of Albins team acted, made it even more or a special, perfect day to remember forever. Albins staff really are amazing and know exactly how to act and behave, they have compassion, understanding, professionalism and care, which is really what you need when your world has just fallen apart. 

5 Tracey Owen 16th Apr 2019

Elaine was amazing from the moment we walked through the door, she helped us every step of rhe way, even organising father michael who everybody loved, George and his team on the day were very compassionate and nothing was to much trouble we are so glad we decided to have Albins as our directors

5 Natasha Smith 15th Apr 2019

Elaine and FA Albin, Deptford

We found out about FA Albins following the sudden death of our dear mother on 13 March 2019. We never had a funeral director in place and so took to the internet to begin our search. We came across Albin and the reviews were 5* and contacted them. Immediately we were offered a service to collect our Mother but felt that being the first one we came across continued our search looking for alternatives to be on the safe side. Well it dawned on ud that after our intense internet search that we were safe hands from the first contact with Albins and called them again that night and instructed them to collect our mother. When the two gentlemen came to the house on time at 10pm as they advised they were extremely polite and showed respect to all whom were present. But most of all showed dignity to our late mother as they gently and competently prepared and took our Mother's body away even in the presence of many family members and friends.

The morning after we were keen to meet the actual furneral director so we made an appointment with Elaine who from the first contact made us feel assured. We went to meet Elaine at the Deptford Branch with her infectious humour and laughter and her expertise enabled us to put things in place quickly. We left Albins in Deptford fully assured that our Mother was being fully looked after and that we were in very good hands.

Throughout the process of arranging mum's funeral there was regular contact, updates, checks both by and with Elaine. Elaine ensure that we were always fully informed about the various elements and never made us feel we were a burden. She was always available when we wanted to call or visit and always greeted us with a smile.

On the day of the funeral the standard blew us all away. The Albin team of undertakers arrived timely and well presented. The level of service received by George who led the way throughout the entire funeral was impecabble. He ensured that the family was looked after the whole day. From the placement of the wreaths, to the arrangements of the family in each car, to the planning of the journey, arrival at the church and organising of the pallbearers and placing the flower spray on the casket to the arrangements at the burial ground. Checking on family members and always consulting the family when needed. The detail was always there. The professionalism of the drivers was exceptional. They literally gave us a red carpet reception. The vehcile line up exhibited a stately service and mum definitely went in style. Each driver made the effort to rapport with their passengers and made us feel welcome throughout the day, opening doors and securing our belongings when needed and was always so courteous.

Overall, the service received from Elaine and Albin Funeral Directors, Deptford was 100% and above expectation. We would definitely recommend Albins in the future and am eternally grateful to them for making our mum's homegoing that extra special.

5 Lisa O'Brien 14th Apr 2019

Everyone has been so very kind and handled all the arrangements with such compassion. From start to finish it felt like they were looking after a family member not a “client”, nothing was every too much trouble. They put my mum at ease and helped her through the day with such care and dignity. I know my dad would have been so proud of them all for looking after us. Could not have asked for anything more of them, would recommend them in an instant. Thank you all. 

5 Henry Haxton 2nd Mar 2019

everbody was wonderful

5 Michael Richardson 29th Jan 2019

From start to finish, the service was outstanding.

5 Denise Chambers 27th Jan 2019

Albins looked after my mum and I will be eternally grateful. The respect and kindness shown to mum and us as a family was exceptional. From the day she died to her funeral service mum was treated beautifully. I have to thank Elaine James who took the time to listen and took the worry from us. Elaine arranged everything and we didn't have to face any problems she was always there to advise. I think Albins and staff are a credit and would recommend then 100%.

5 Joanne Bell 10th Nov 2018

The service provided was first class.
Their personal touch was what
made what was a very difficult time for our family ,so much easier.
They looked after us all from stat to finish. 
I wouldn’t hesitate to recommend them

5 Aimee Ovenell 29th Oct 2018

Albin are the upmost helpful and respectable people ever always go above and beyond to help and was there 24/7 for us a family. George has the most beautiful send off and we send our thanks every single last member of staff at the Albin directors x

5 Pauline Sargeant 30th Sep 2018

Elaine from the Deptford branch was very supportive and helpful, she assisted my sister and myself to make all the arrangements for my Mum's funeral and also arranging a time for all the family to visit the chapel.

On the day of the funeral I can only thank you for the support and help you gave us before and after the service .

Thanking all the staff once a again at Albins.

5 Maxine Plunkett 18th Sep 2018

I couldn’t have asked for a better service.
Everyone was so helpful. It made my dads send off extra special.
Thanks so much to Elaine, Steve and all of the team.
Truly exceptional
With kind regards
Maxine

5 Jessica Lymbery 2nd Sep 2018

Elaine from Albins was great, I would definitely recommend them. They really are a class operator and they made, what was a very difficult time, slightly easier. The guys on the day were also lovely and very professional. 

5 Kim Smith 23rd Aug 2018

Caring and professional service from this company.
No complaints whatsoever.

5 Carole Bushell 20th Aug 2018

Elaine is brilliant - she not only looked after my beautiful Mum but cared for my husband a week previously too. She helped me with it all and gave me good advice and nothing too much trouble.                                                                
Lee and the boys were fantastic on the day, was hammering down with rain, they were getting soaked but was only interested in looking after us.
A massive thank you to you all xxx

5 Janice Trathen 2nd Aug 2018

Words can not express how we feel about the  the compassion and respect that Albins Show , not only to the deceased but to family and friends as well . The team are truly amazing people . This is why we use Albins . 
Thank you 

5 Rebecca Augustin 3rd Apr 2018

The Family used F.A Albin when our Father died 20 years ago and the experience that we received was impeccable. When our Mother died using F.A. Albin was her wish. Their warmth, professionlism, understanding of difficult time you are going through, communication, advice and support they provide all make a very traumatic and stressful time a lot easier to deal with.

5 Peter O'Brien 5th Mar 2018

I would recommend your services to anyone as it was more than excellent it was above and beyond.

5 Richard Demuth 5th Mar 2018

I was extremely impressed with the level of service and the respectful way in which all matters were handled. We were given time and space to discuss and decide what we wanted and the suggestions made were very appropriate and were not encouraged to make any particular choices. The range of services on offer were comprehensive and the office staff were superb, professional, efficient and sympathetic and the staff who handled proceedings on the day of the funeral itself were outstanding. I would have no hesitation in recommending F.A. Albin in the future.

5 Deborah Fenner 5th Dec 2017

Albins did a fantastic job with my mums funeral as they did with my dads nearly 9 years ago.

5 Rebecca French 3rd Dec 2017

Thank you so much Albins for delivering such a dignified service to my late husband and father of my children. The professionalism, guidance and empathy of Elaine, Steve and Father Richard was truly exceptional and we will always be grateful for how they managed to lighten the load in our time of sorrow. 

5 Alfie Bonner 29th Nov 2017

Absolute perfection. A truly unique send off for a unique woman. Thank you E x

5 Lesley Flynn 26th Nov 2017

I was extremely satisfied with the care and service I received from Albin's, both from Elaine in the branch and the funeral guys.

They were kind courteous and professional. Everything went very smoothly which is so much needed on such an occasion.

5 Kelly Dummigan 19th Nov 2017

Albins were simply fantastic. At a very difficult time they were kind and respectful and organised everything wonderfully for us. The funeral itself was handled by lovely respectful and super professional staff. I can't recommend Albins highly enough to anybody who needs help at such a difficult time.

5 Ariane Roberts 14th Oct 2017

From the moment we contacted Albin's they took an enormous weight off our minds. They listened carefully to everything we wanted and made it happen. They regularly rang to check things and dealt with everything in a compassionate but business like way, nothing was too much trouble.

The funeral itsel was perfect, dignified, personal and exactly what we wanted. The flowers were beautiful and the day went as well as any such day could be.

A heartfelt thanks to everyone involved and I recommendAlbin's with no hesitation whatsoever.

5 Sharon Tatlock 3rd Oct 2017

Albins gave us as a family an amazing service for dad. All the staff were very professional. Thank you to Elaine for sorting everything out for us and Steve and Paul for the way they put us at ease.
We would highly recommend your services. You are the best.